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    The UPS Store

    2.9 (150 reviews)
    Closed 9:00 am - 5:00 pm
    Updated a few days ago

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    Voicemail left by a silly staff member at UPS store in Piedmont
    Awesome J.

    Called this location today because I arrived after hours on Saturday and found I could not access my box without a code. Saw a woman enter, access her box and leave. Today, I was told that that service was not available. I said okay and asked that name of the person I was speaking to. I was told something that I couldn't make out. I said "okay. Thank you." Then hung up. I got a call back and didn't answer because I felt it would be something messy and wanted to leave the whole situation behind. Good thing I did. Image is smart aleck message that left on my voice mail. This person needs to be fired. If you don't like your retail job - quit. But this level of service is uncalled for.

    line literally out the door and down the block (there are three people on the other side of the tree as well as people IN the store)

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    3 months ago

    Best UPS store by far around. Very friendly and helpful staff. Highly recommended. Parking can be a pain but there is a lot nearby.

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    1 month ago

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    7 months ago

    Great location, employees are super helpful, quick and efficient. So easy to do all my return drop offs here.

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    9 months ago

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    2 months ago

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    7 months ago

    Fast and very polite, 10× better than the atrocious Lake Merritt location. I'd come here anyday of the week

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    3 months ago

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    2 years ago

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    1 year ago

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    1 year ago

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    10 months ago

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    1 year ago

    i always receive great service with very knowledgeable help. The staff is happy to help and go an extra mile.

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    2 years ago

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    4 years ago

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    Local

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    2 years ago

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    2 years ago

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    6 years ago

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    2 years ago

    I've used this spot many times since this review with excellent service every time. Updated to reflect that.

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    5 years ago

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    6 years ago

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    4 years ago

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    3 years ago

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    Local

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    2 years ago

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    4 years ago

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    Local

    Thank you Trevor. We greatly appreciate your time.

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    5 years ago

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    5 years ago

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    Photo of Tim T.
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    4 years ago

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    2 years ago

    Most of their employees are super nice, except one --- a notary who screamed at me & ran around the counter to lunge at me. Scary.

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    3 years ago

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    4 years ago

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    6 years ago

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    5 years ago

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    7 years ago

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    5 years ago

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    3 years ago

    They do fingerprinting walk up's, which is convenient for the area, and the management seems responsive and caring

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    Local

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    5 years ago

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    5 years ago

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    6 years ago

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    5 years ago

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    4 years ago

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    Page 1 of 4

    Ask the Community - The UPS Store

    Review Highlights - The UPS Store

    Darian has gone above and beyond for me a number of times and I'm so grateful whenever I see her there!

    Mentioned in 3 reviews

    Read more highlights

    The UPS Store

    The UPS Store

    (143 reviews)

    Had to return more than a few Amazon purchases, and since dropping off at a UPS store was an…read moreoption, I figured it would be a great opportunity for me to finally check out the store, which is literally a 5 minute walk from home. I was there for awhile, since there was an issue with one of my QR codes. I stepped to the side to make a quick phone call to Amazon and while there (maybe 15 minutes) the traffic in the store goes by pretty quickly. There were a few times where the line started to nearly reach the entrance, but everything seemed to be serviced pretty quickly, and this was with only one clerk. Dropping off my returns was pretty simple. Scan the QR code and drop off the item. I also received a receipt detailing each return and tracking number, which was helpful. Less than two minutes later, I received notification my return was processed. The clerk was also very pleasant and helpful. Great location for those in the Lake Merritt/Adams Point neighborhood.

    The saving grace of this business is the young lady with the aqua teal hair. She is professional,…read morepolite, and has great customer service. How does a UPS store run out of toner? In the age of Amazon where you can get same day 3-hour delivery or simple just go to Office Depot in Emeryville (10 min drive). The only excuse is negligence and poor management. This UPS has no infrastructure and no policy regarding returning fax. Im expected to just show up and ask for my fax but with no toner no fax are printing. They have been out of toner since Saturday 4/4 and writing this review 4/8. Maybe at this point.. don't offer a service at all if you can't maintain supplies? Once I...if I get my documents I'll be using a different location.

    The UPS Store - shipping_centers - Updated May 2026

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