I always give my husband my USPS and UPS returns, but he often ends up driving around with the…read morepackages in his car. On one such occasion I happened to be in the vehicle with him when we drove past My Mailbox Store. On a whim I told him to stop so that I could see if they'd take my packages. Lo and behold, they do! This is your one-stop-shop for dropping off all your USPS, FedEx, or UPS returns or packages. They also have the resources to pack and ship things on your behalf. It really couldn't have been easier, and the associate was super friendly. This is a very convenient place!

The print job that was priceless!…read more I've frequented this store a few times over the past five years. Every time they have been a life saver. Today was no different. I was sitting in LabCorp and when I was called to show my paperwork they wouldn't look at it because it was on my phone. She promptly suggested I go here (2 store fronts down) because copies would be 10 cents. I did and this has made all the difference. Need to mail ANYTHING out? Need copies or something printed out quickly? I highly recommend going here!

Stan was very professional and helpful! He seemed to really enjoy his job. You'd get more reviews…read moreif you didn't have to type 85 characters

Jake at Paoli UPS was so helpful today!! He is always great, but went above and beyond today. This…read morestore is excellent, they are polite and take care of whatever you need so quickly! I live close, but would drive 10 extra miles for such good service.

Would give 0 out of 5 if possible. Was overseas but home for 3rd delivery. I was not even phoned…read moreabout it though I saw van. Driver left in a hurry. They returned my packages to sender. Doreen assured me it would be sent the next day then told me she did not know where package was! Driver didn't even come up to my apartment unit saying it's my complex rule which is not true. They are not even aware of notifications on their system..Fedex is soooooo much better. Deplorable customer service

Really great team of employees here. They are friendly, helpful, and efficient with all shipping…read moreneeds, even when you can tell they're very busy (with packages stacked to the sky). My only complaint is with UPS corporate making it hard / expensive to print documents. USB devices are the cheapest path, but that's so 2012! UPS charges a fortune to email documents to print or print from their PC. I recommend the FedEx on Lancaster for all printing needs.

The staff here is always nice and helpful! This is my go to UPS STORE! The staff tends to you…read morequickly and never an issue.

Do not trust the phone presence as a lot of people answering the phone in a busy establishment…read moregenerally do not put their best foot forward on the phone. When I called the person answering the phone was snappy, my simple question was about hours and location. Arriving at the location was another experience altogether. The store is neat and organized. The customer service is great. Compared to a friend who perform the same task at a different UPS store for the same price I very satisfied. My items arrived on time, hers 3 hours later. This cause a delay in receiving a entry visa for another country. Would I go back? YES!

I work for the government and recently got a promotion that required a change in security clearance…read more*humble brag* Part of the process for getting that clearance involved fingerprints. Guess what, you can get your fingerprints done at certain UPS locations. I chose the Springfield location over the Haverford because, honestly, Chik-Fil-A, not gon lie. They have a cauliflower sandwich that I wanted to try but that's irrelevant to the story. At the tip of the parking lot of a super quaint shopping plaza there was the UPS store, not to be confused with the USPS location also in this plaza on the opposite end. Strangely enough, it's next to an Omaha Steaks, which until that day, I thought was only online/catalogue, like SkyMall. Even more strange was people actually leaving Omaha Steaks with large brown shopping bags filled with what I can only assume were cuts of beef. Again, irrelevant. I entered into this superbly clean UPS location and walked passed the long wall of mailboxes and directly to the counter. A young man whose name tag read "RJ" greeted me with a smile and asked how he could help me. I told him I needed fingerprints done and he requested my ID and accompanying docs. We walked over to a kiosk where he scanned the docs, made a few entries on the screen, asked for my confirmation and then it was my turn to press my fingers. The first was practice (the key is to apply the appropriate amount of pressure. The next sets went over smoothly and RJ confirmed I was all set. I got my docs and and a confirmation sheet and was on my way. Entire process took about 10 minutes. I've had to go to a few different UPS stores in the last few weeks, generally to return some Amazon items. The transactions are always simple and straightforward and the counter person rarely has to say much. This time, I needed instruction and RJ was pleasant and knowledgeable. Remarkable really, so much so that I wrote a review for a store I may never have cause to return to. Unless the government wants to give me another promotion

Amazing store ! The owner and his team are beyond great, professional , kind and will go above and…read morebeyond for customers. I needed a document notarized and it was a unique situation ,they did not have to help me out but they did and not once but twice. They could not have been more accommodating. If you are i ever need of services for printing, shipping and notary try them out .

UPS is getting bad at dropping off package and lying about drop off packages I will never use upsread more

This location is useful for sending work samples as needed to colleagues and business partners…read more Since I have a corporate account, my interactions have been mostly to drop off my packages that are already labeled and boxed. I would note however a quick drop off may not be possible due to parking challenges since it is a busy area. Also if your label has any issues (my toner was low on a printout) you will have to email them the label PDF (they can't just print out a new label based on the tracking information). So I did find that to be annoying, especially since they already charge for a new label. I don't think it should be that complicated but I hope it is for a valid reason. The folks are usually helpful and diligent so no complaints there.

Very unhelpful. Brought an Amazon return here to ship, but because it was a quantity of 2 items, he…read morerefused and said it needed to be in one box. He offered no alternative solutions, did not even offer to sell me a box, and made me feel like an idiot and that I obviously should've known. There is no indication on the Amazon screen that says it needs to be in one box. I took my return to another UPS Store and they (shockingly) printed two labels for me and accepted the return. Just a bit of empathy and some problem solving on their part could've made for a much better experience, but the employee today, Scott, clearly has none.

this Havertown team is the best. they help you unload your heavy Amazon packages and hold the door…read morefor all their customers. thank you

Go to this location! The staff was well trained ,helpful and I was in and out in minutes even when…read moretheir internet was down. Way to go guys!

Joe was AMAZING. He was extremely helpful and knowledgable. I had to ship a life size mannequin…read more He could not have been more helpful and kind. He was very patient and answered all my questions and concerns. He and his assistant did a fantastic job. Jeanne

Finally, a UPS store in my old stomping ground of Upper Darby. Previously I would have to either…read moredrive over to Wynnwood or Havertown to drop off packages but noooo more! I dropped off a package, got a receipt, and was out and about just like that. As the first review here I'm giving it 5 stars cause of the location and the quick service I just received. Only time will tell to see how this location does.

1. Intending to setup a mailbox, I asked to see a copy of the terms and conditions of their rental…read moreagreement. Employee #1 reluctant to provide rental agreement insists that it can only be provided when I sign up. I asked how I will know I want to setup a mailbox without reviewing the terms and conditions of the rental agreement first. Employee number #2 (Benjamin) instructs Employee #1 to create a dummy account in order for system to generate the rental agreement for me to review. Red Flag #1 - Hurdles to providing rental agreement for a customer to review. 2. Upon reviewing the rental agreement, I ask clarification about item #15 on the rental agreement which appear in all CAPS which states: a. "15. CUSTOMER HEREIN AGREES THAT THE TOTAL AMONT OF LIABILITY OF THE CENTER AND TUPSS, IF ANY, FOR ANY AND ALL CLAIMS ARISING OUT OF OR RELATED TO THIS AGREEMENT OR PERFORMANCE HEREUNDER SHALL NOT EXCEED $100.00 REGARDLESS OF THE NATURE OF THE CLAIM. (INITIAL:___)" b. I asked a hypothetical question. If I were to buy a Apple Macbook valued at $3,000 have it mailed to the UPS Store. If I come to pick it up after being notified I have a package, and the store is not able to locate the laptop that was delivered to them. Will I be reimbursed for the cost of the laptop the UPS Store can't locate or went missing? i. Employee # 2 (Benjamin): Yes, we will reimburse for the laptop. ii. Me: But item #15 in your rental agreement says your liability is limited to just $100. What you are saying is at odds with your rental agreement. Are you going waive part 15 of Rental Agreement? iii. Benjamin: No I am not. Red Flag #2: Rental agreement at odds with what the UPS Store employee tells you. Employee #1: Approaches me. I hand him the rental agreement he had just given me and point to item #15 in rental agreement. He reads it and says that part is in error. Me: So are you going to follow up and fix the error? Benjamin: No we are not going to fix it. You have to call to fix it. Me: It is your contract. If it is error you need to fix in YOUR contract. It is not the customer's responsibility to fix your contract error. I ask for the rental agreement back from Employee #1. Employee #1 refuses to return the rental agreement, crumples it and tosses into the trash angrily. Benjamin looks on approvingly without saying a word at Employee #1's unprofessional behavior. Red Flag #3: Employee #1 and Benjamin refuses to let me keep a copy of the rental agreement. Wonder why? One of the reasons people get a mailbox is to know their mail and packages are kept safe and secure. In fact, you would be spending hundreds of dollars per year for even the smallest box but the UPS Store's liability in total is just $100 no matter what. Clause #15 and overall rudeness of the employees leaves for a bad experience. I would give negative stars if that was possible. BTW: I was able to get a copy of the agreement from another source even though Employee #1 refused to return the hard copy document I gave him to review section #15. Image attached of section #15 of rental agreement.

Went to return a package I had canceled but was shipped anyway. I normally print and add my own…read morereturn labels but this company sent a QR code I hate using/never use. Female employee complained I had labels still on. I explained I was returning an unwanted package that should never have been delivered and they gave nothing but a QR code with no instructions. As mentioned I don't use QR codes so I have no idea what is required. Employee cut me off answering her questions. Very rude. Then oddly wished me happy holidays either because she didn't understand her rudeness, or maybe because she did. I don't need stress and attitude from random people throwing their personal misery at me throughout my day. Grow up and act like a dignified human being! Interesting that Amber T had a similar bad experience with a female employee.

8/1/25: I dropped off a big box and a small bag to ship. I already had the labels. I asked the…read moreemployee if she could please secure the large box further with tape as I noticed my tape loosened along the edge. She stated she could. She assisted me to the kiosk and showed me how to use. She also explained how to track (I didn't know how/never did before) so that was helpful. I left and was sitting in my car for a few minutes and noticed a fed ex truck pull up. The man had my package from inside and was about to put it on the truck. I noticed quickly that it was my box and that the whole side was never taped as the employee ensured would happen. I stepped out of the car and asked the gentleman if we could seal it and he said yes. I said do we need to bring it in and he said no I have tape and began to place some on the edge. I was very appreciative. On the contrary I was extremely disappointed in the employee who went against her word. I would have gladly bought some tape and sealed it better myself if they were unable to do so, but she stated she would, so I figured "okay great!". I don't understand why a person would tell a customer they will do something and then not do it. What's the point? Either say yes or no. The package is large and heavy and needed to be secure. It is expensive and if it doesn't get there safely, I suffer. I ask that employee: if you were in my shoes and this happened to you, how would you feel?