The staff here is always nice and helpful! This is my go to UPS STORE! The staff tends to you quickly and never an issue.

Do not trust the phone presence as a lot of people answering the phone in a busy establishment generally do not put their best foot forward on the phone. When I called the person answering the phone was snappy, my simple question was about hours and location. Arriving at the location was another experience altogether. The store is neat and organized. The customer service is great. Compared to a friend who perform the same task at a different UPS store for the same price I very satisfied. My items arrived on time, hers 3 hours later. This cause a delay in receiving a entry visa for another country. Would I go back? YES! read more

While it's a blast of a time in there, it seems the employees are too busy having fun to make sure they do things correctly. They managed to send off my two boxes, to the opposite receivers. I will definitely opt for USPS next time. read more

This store has the friendliest staff that are always working with a smile and it's contagious!

I would give negative stars if that were an option. I will give a shout out in a positive way to Elizabeth who finally at least spoke to me without telling me I had to adjust my attitude if I wanted to speak with her. After dropping a package off last Saturday, and spending about $40 bucks ($20 for the small box 19 for the shipping cost). We left with a receipt, a tracking number and a promise of delivery by today. When package did not arrive we tracked it and were told it appears to have never shipped and I had to contact the store. Now I may have been annoyed they lost my package but I am in business and I know it happens so I called and explained and said So WHERE IS MY PACKAGE? I guess I was supposed to be all smiley and happy because the female employee who would NOT IDENTIFY herself told me I needed to change my attitude if I want to speak to her. I asked for a manager then, she hung up. I called back, different woman answered said no manager was in store and said she would give me a number to call and hung up without providing. After calling 1 800 Pick UPS and waiting forever, I got to make a formal complaint. They gave me another number for customer service and after being on hold for an hour, I got to voice my complaint to a customer service rep who was polite and took the information. While I had him on phone I called the store so he could hear the interaction first hand and Elizabeth finally answered and took my number and promised me that the Manager named Dave would call me when he gets into the office next Monday. For the record, I was annoyed they lost my package but not mad. I was furious after dealing with such audacity. Needless to say, I do not plan on making that store a regular stop unless I call ahead and see Elizabeth is in the store as she was the only one of the three people I spoke to whom I would consider acted in a professional manner (even after being advised the call was being recorded). I am hopeful Dave will be appalled, but given two out of three contacted have the issue, I am wondering if he needs help training them in customer service. More to follow as it develops. read more

I called Friday to make sure that there is a notary on duty. I was told that the notary would be there on weekdays until 7:00pm. I went today to get documents notarized and was told the notary went home early today. Had to go elsewhere to get my documents notarized. They need to take sight down that says notary on duty. read more

Don't come here. Only 1 guy working waited 30 minutes to drop off one package with a preprinted label

As bad as the prior management was the new management is worse. I rented a mailbox from them for several years and recently moved. They refuse to forward my mail or hold it for me while I'm in this transition. They lost or trashed several important pieces of mail including payments from my customers. Horrible horrible horrible. UPDATE: The Manager's response below is simply not true. I was a customer for 4 years. My company is growing and we moved to an office. They refused to forward my mail but agreed to hold it for me. Instead they "returned to sender" about $10k worth of checks. They refused to give me even a prorated month in order to help me with a smooth transition. read more

If I could give this place 0 stars I would. The place is horrible. I recommend bear hugging a cactus over going here. I recommend sticking Exacto knives under your fingernails. Both scenarios will be more fulfilling and less painful than trying to ship something here. Twice when I went in here I was told "we don't make no ____ing money off of drop offs when you already have a label!" And that's my problem? Another time I arrived almost 25 minutes before close and they were locking the door. I walked up to see if they were really closed as he was on his way out and was scolded "No, no, no - absolutely no way. We're closed!" What an interesting way to say hello! If you're so fortunate as to make it inside this palace of failure, you'll find a team straight out of the 1980's workplace conduct training videos everyone enjoys so much. You'll encounter everything they tell you to avoid from sexism and racism to pure incompetence, demeaning customers and even a dose of blaming management and corporate. I wish I could rope this place off and sell tickets. It's a full on sideshow. Before I'm met with the "under new management since November" answer, I had a run-in with them 3 weeks ago in November. Try again. read more

I needed to UPS a unique package so when I could not get answers to my questions from the website, I gave these folks a call. The young lady was polite and was able to answer all of my questions so I did not have to make any changes after I got there. read more

i only gave 1 star because i had to, if I could give negative stars -5. last Thursday i went to this location and paid $77 to mail an extremely important envelope to Phila by 8 am. yes you heard right they charged $77 to take something 10 miles, but i needed it to be there so i bit the bullet. Next day, no delivery, next day no delivery. After spending over 24hrs on the phone with UPS, I was told the envelope NEVER LEFT THE STORE. on Saturday i went to the store and i can tell you i was not happy. After Dan disappeared in the back for a few min he then told me it was at a "hub" and they are searching for it. The staff decided they no longer wanted to wait on me and would help me no further. one staff member told me if she wasnt on the clock she would have come at me physically. Still no word from the owner of this UPS store. Was contacted by corporate again today and they reiterated that the envelope never left the store! I have never been treated with such disregard and disrespect as a consumer before. Moral of the story: DO NOT USE UPS DREXEL HILL, Pilgrim Gardens location!!!! read more

Not happy. Advertises notary services IN THE STORE ITSELF, yet they don't offer this service. If you don't provide a service, change your advertising. Otherwise, it's considered bait and switch... read more

I stopped by this UPS location at 4 pm on a Wednesday to drop off a 3 ring binder for a design competition that needed to be delivered to a numbered box there before 5 pm on Thursday the following day. I said can you please put my binder in the box number. They said no they only accepted mailed packages. I asked if I could just fill out a UPS form mailing it to the box and could they then place the binder in the box 11 feet away. No it must be processed like all other UPS packages. I asked if I gave them the package now would it be processed and get to the box 11 feet away before 5 pm the following day. No I was told I'd missed the next day cut off. I guess I could have FEDX'd or USPS'd the box Next day delivery or Priority mail to get it to the box 11 feet away at this store but I instead had an employee drive 2 hours away rather then have any package enter this crazy town. read more

Not much to say here. The people who run the store are always kind to me. My packages are there when I need to pick them up. No issues at all. You can park right in front just make sure you have change for the meter. You can also park in the center of the lot and not have to worry about paying. The services they offer include: - packing and shipping - printing - mailbox rentals read more

Under new management and no longer run by the world's grumpiest man! I had resigned myself to having to go there today to ship a package and was prepared for the same miserable experience I had always had there. Imagine my surprise when two chipper and friendly new employees were there to take care of my transaction! It was a total turn around from my previous experiences there. Highly recommend you give them another try! read more

My review isn't for this particular store location it's ups in general every time I get a package through them it's always days late and the last two times I was extremely unsatisfying do to the one package was damaged and the other was opened like someone was trying to see what's inside the tape was ripped on all four seams and the one at the bottom was almost completely ripped read more

I read a few reviews about the previous management and was a little nervous about using this location. Luckily I read the UPS store responses and gave em a shot. I had a great experience. I needed to ship nine boxes cross country. I was helped by Zunera and she was super patient, friendly and professional. What I thought was going to be a long painful process was done in just a few minutes for a very reasonable price. Highly recommended! read more

I came in to drop something off and the gentlemen at the counter (no name on his shirt) wouldn't stop running his mouth to help me. He continued to bad mouth Ups and how much he hates the company which would make me question why he would work there if he hates it so much. Literally ignored me and helped everyone else and when I say something he scolded me to be patient after waiting 20 minutes. I just went to the one in Havertown. read more

Was told that I could return my modem and router to RCN And that they would print the label for me. It had to be a UPS store, staples could not do it, mail source could not do it, and I found out UPS could not do it because they had no printer. They had no printer! And they told me to talk to the owner if I wanted to complain. So I am complaining now. The Staples man was surprised when I told him they had no printer. Wanted to know if they lied to me. Very frustrated. I think the people there are unhappy. read more

Nope, no way. I strongly recommend making the trip to havertown. Had two occasions to stop in there, once to ship something another time to fax something. Most recently, while waiting in line the employee asked "why aren't you women at home cooking?" It was 5pm and the other four customers were also women. I should have walked out then but instead I waited my turn and while the employee was helping me I asked "hey dinner comment, kind of offensive, huh?" He didn't respond but just grumbled and told me the charge for services. I called the 800 number on the ups site and the customer service rep apologized and sent an email to the owner directly. It's been 2 weeks so it's fair to say I won't be getting a response from the owner. I know local businesses rely on reviews so I tried to give the owner a fair shot to redeem himself but looks like he doesn't care. read more

The guy was rude, tossed my brand new printer into the shipping box with no care at all. He wrote the wrong shipping address to MY COLLEGE which i think i know the correct address, and when i corrected him he had said "they know where they are going its fine". He also had charged me 10$ for a cardboard box because "his rent was high" which i couldve gotten for 2$ at any other place. He charged my credit card a way higher amount than what was on my receipt. DO NOT GO HERE! IT IS NOT WORTH THE HEADACHE! I had to email corporate to make sure my shipping address was correct. I wish I could give no stars!! read more

if i could give negative stars, i would! let me start off saying that i have used this location many times prior to send packages out and never encountered a problem until the past 2 weeks. i had 2 packages with pre-paid return labels to be sent out to 2 different places. The employee scanned them for me, printed out my receipt for the packages being dropped off. They were printed labels and told me he will tape them onto my 2 packages to be sent out. The employee made a mistake and switched the labels and they were sent to the wrong places. 1 package was found and is currently being sent back to me, the other has not been found which costs over $100. The claim has finally been filed today after 2 managers and the owner have given me the round around. (had to contact both companies, and 2 different UPS reps multiple times because store would not) My main issues are: the employee does not seem like he is owning up his mistake, 1 manager was away for the weekend and said he will call me back after speaking with him and never did. The other manager kept implying there is nothing they can do and did nothing to help resolve the issues. THE OWNER "Ray" (if thats his real name he gave me) called me with a restricted blocked number, told me it is MY FAULT that the packages were sent to the wrong locations because i did not place the labels on them myself (their employee is the one who offered to place the labels on for me). He does not want to take responsibility of his employee that made the mistake, nor did he try to help resolve the issues. He was very rude, loud, and disrespectful with his voice over the phone which is totally unacceptable and bad business. A rep from one of the companies that my package was supposed to be sent to was on the phone with me while the manager from this store was not trying to help resolve any issues. Small business franchise for UPS needs guidance by some real UPS reps. Will never use this location ever again and hopefully my claims will get resolved and i wont be stuck paying out of pocket for THEIR negligence. read more

Won't use them again. They sent my package ( which was a baby gift) to the wrong address. Then a week later tried to get it back. They wanted my package back to prove to me that they were right and I was wrong. Like I don't know what my friend's address is.....basically they accused me of trying to scam them. I would have loved my package back, was a handmade crochet blanket. This was never resolved. Needless to say, I will NEVER use them to send anything of a personal nature again. Will use the U.S. Postal Service. If I must give a star to complete this review, I don't think that they even deserve one star. read more

What a disaster! Due to an incompetent driver, my package was delivered into outer space! I am so livid with this god-awful company that I am totally against ordering anything over the internet again! Not only does their tracking info say that they delivered my package, they actually think they did when I along with four other adults were home all day waiting for them to arrive. THEY NEVER DID! After speaking to numerous supervisors and customer service personnel for about three hours, they inform me that they are going to go on the route and look for my package the next day! A stray dog or raccoon could have gotten to my package by then! How inconsiderate of this lousy company to not take my issue as priority and admit that they were wrong and that they lost my merchandise. They are never going to have any of my business again , and I will spread the word that they are incompetent and prefer to give me the run around with company jargon then to admit that they are wrong and need to find my package in its original form and have it delivered to me. I've already made a formal complaint with the better business bureau in hopes they would wake up and take me seriously, I don't have time or money to waste. read more

Instead of pulling up in front of the store and feeding the meter, park for free in the center lot of the Pilgrim Gardens Shopping Center. Sometimes there are lines and a wait, yet sometimes you can walk in and out with no problems. I've experienced both situations but don't go here frequently enough to know if there are any patterns to customer traffic. If you need to ship packages and haven't bought packaging materials yet, the store does have some for purchase. The customer in front of me was shipping a baseball bat, and the employee produced a cardboard tube that worked nicely. As for me, I had already gone to Target and bought my packaging materials there. Not sure how much the difference is price-wise, but it might be worth looking into if you're trying to be economical. My guess is that Target is cheaper. As with shipping any big packages, prices aren't cheap, so make sure to bring enough cash or use a credit card. My 18 x 18 x 16 package was about $20. read more

The UPS Store - Printing Services Near Me - Drexel Hill, Pennsylvania

Was very fast, easy & simple to deliver my package. Good customer service as well. Walked in, showed the package, it was weighed & all I had to do was sign a paper & I was on my way. read more

I had enjoyed being a customer under Lucy and the old management for many years and was worried when I heard the store was being sold. After working with the new staff for some time now, I can honestly say although I miss Lucy, Carrie and staff have done a great job of maintaining the quality of service, friendliness and helpfulness that I had previously become accustomed! read more

Extremely rude service: I recently dropped off 3 packages. One label wasn't 100% attached. He informed me it would rip then snidely asked if I went to college. He proceeded to lecture about people scotch taping labels. Don't take your bad day out on me. These are independent franchises - I'll use a different location next time. read more