The staff here is always nice and helpful! This is my go to UPS STORE! The staff tends to you…read morequickly and never an issue.

Do not trust the phone presence as a lot of people answering the phone in a busy establishment…read moregenerally do not put their best foot forward on the phone. When I called the person answering the phone was snappy, my simple question was about hours and location. Arriving at the location was another experience altogether. The store is neat and organized. The customer service is great. Compared to a friend who perform the same task at a different UPS store for the same price I very satisfied. My items arrived on time, hers 3 hours later. This cause a delay in receiving a entry visa for another country. Would I go back? YES!

Very unhelpful. Brought an Amazon return here to ship, but because it was a quantity of 2 items, he…read morerefused and said it needed to be in one box. He offered no alternative solutions, did not even offer to sell me a box, and made me feel like an idiot and that I obviously should've known. There is no indication on the Amazon screen that says it needs to be in one box. I took my return to another UPS Store and they (shockingly) printed two labels for me and accepted the return. Just a bit of empathy and some problem solving on their part could've made for a much better experience, but the employee today, Scott, clearly has none.

this Havertown team is the best. they help you unload your heavy Amazon packages and hold the door…read morefor all their customers. thank you

I always go to Mailsource instead of the post office. They are so friendly and helpful over there…read more Such a pleasure knowing when you go in you'll be treated with kindness and professionalism. Thanks guys!

I have been going to Mailsource for many years and have always been extremely pleased with their…read morecustomer service. Both gentlemen behind the counter are very efficient, while also being kind and helpful. I have no idea the last time I was at either a FedEx or UPS store. I take all my business to Mailsource!

Fast, friendly, courteous and reasonable price. I was dreading brining in a car from out of state…read more No need. They deserve their nice reviews

Moved from out of state and I guess I was expecting the DMV Experience! This was a breeze (yes I…read moredid have all the proper documents)! The women were pleasant, efficient and made the entire process painless.

I went here to print a welcome sign for an event. The employee working was very helpful and took…read morehis time to ensure the sign looked great. The sign was pricey but worth it because it looked great. I will definitely go back here for future needs.

I love coming to this Staples, Mrs Rita is amazing always greeting everyone with a smile and…read moreextremely helpful and knowledgeable about what's going on in the store. The store is organized and everyone is helpful here. Mrs Rita is just exceptional!! Yes, I recommend this Staples!!

Went to return a package I had canceled but was shipped anyway. I normally print and add my own…read morereturn labels but this company sent a QR code I hate using/never use. Female employee complained I had labels still on. I explained I was returning an unwanted package that should never have been delivered and they gave nothing but a QR code with no instructions. As mentioned I don't use QR codes so I have no idea what is required. Employee cut me off answering her questions. Very rude. Then oddly wished me happy holidays either because she didn't understand her rudeness, or maybe because she did. I don't need stress and attitude from random people throwing their personal misery at me throughout my day. Grow up and act like a dignified human being! Interesting that Amber T had a similar bad experience with a female employee.

8/1/25: I dropped off a big box and a small bag to ship. I already had the labels. I asked the…read moreemployee if she could please secure the large box further with tape as I noticed my tape loosened along the edge. She stated she could. She assisted me to the kiosk and showed me how to use. She also explained how to track (I didn't know how/never did before) so that was helpful. I left and was sitting in my car for a few minutes and noticed a fed ex truck pull up. The man had my package from inside and was about to put it on the truck. I noticed quickly that it was my box and that the whole side was never taped as the employee ensured would happen. I stepped out of the car and asked the gentleman if we could seal it and he said yes. I said do we need to bring it in and he said no I have tape and began to place some on the edge. I was very appreciative. On the contrary I was extremely disappointed in the employee who went against her word. I would have gladly bought some tape and sealed it better myself if they were unable to do so, but she stated she would, so I figured "okay great!". I don't understand why a person would tell a customer they will do something and then not do it. What's the point? Either say yes or no. The package is large and heavy and needed to be secure. It is expensive and if it doesn't get there safely, I suffer. I ask that employee: if you were in my shoes and this happened to you, how would you feel?

What do you mean you don't need a flag! At one time or another I'll bet everyone has had some type…read moreof flag. Maybe you want to show your patriotism with an American flag. If you're from another country you may want that flag. How about a military flag or a state flag or a Christmas flag or even a flag with your monogram on it? If it's been made onto a flag it's probably here. They come in every shape and size imaginable. They even have flag decals and badges etc. This is one cool place. Check out their extensive web site and/or stop by. You might even find a unique gift for someone.

Excellent service got exactly what I want it very quickly. Great people to work with.read more

Poor service. Quintin in the copy area offers little to no help and will only suggest that you use…read morethe self service copiers as he's busy making photo copies for himself.

This Staples is OK. It is a little bit small, but there is a mini-UPS center attached to it which…read moretakes up some space. Be advised that the UPS center is very... particular. They aren't full-service. My visits there has been a nightmare because they couldn't do the things a regular UPS can do, but that's not Staples' fault. My one gripe with this Staples besides the size is they direct you to the cashier for in-store pickups (for items you ordered online). I waited through a whole line of people checking-out just for the associate to tell me once I got to the register to pick up my order at a different section of the store - where I had to commence the whole "wait in line" thing again. I just think their signage could be better. And maybe if you see someone standing in a check-out line with nothing to buy, you could direct them to the right place so they don't waste their time. Other than that - there's a nice little selection of many office supply things here. Most people will be able to get what they need with no problems.

No responses to emails, phone calls. Has a chair that was picked up by them in November. Was…read moresuppose to take six weeks. Now it is months and they are not responding to phone messages, or emails.

It would be great if they'd answer the phone or return my emails. I received one reply after…read morefilling out a website information request, then no response thereafter.

I needed to call another company ( same day) to actualy fix my home electric issue. Martella riped…read moreus off and fixed nothing. Service tech jiggled the wire to fix issue ? That fix lasted five minutes while they drove off. I called to have Tech back but they refused and instead talked about additional charges and talked about coming back days later ? By end of day my home electric issue was fixed (By a different reputable company) for half the amount of money Martella charged. ​I called their dispatchures 2 x this week to get a refund instead got the run around. I did not want to write a bad review but this incompetent Martella outfit left me know choice to report along with filing complaint to the Better Business Bureau. Martella is the worst.

Called for an estimate for a ceiling fan installation and was told by the person answering the…read morephone that she had to check with a technician. I asked for a ballpark. Never received a return call.