Joe was AMAZING. He was extremely helpful and knowledgable. I had to ship a life size mannequin. He could not have been more helpful and kind. He was very patient and answered all my questions and concerns. He and his assistant did a fantastic job. Jeanne read more

Go to this location! The staff was well trained ,helpful and I was in and out in minutes even when their internet was down. Way to go guys! read more

Stopped in one day with a something I sold on the Internet. I asked them how much to pack and ship it to Baltimore. They said $18 told the buyer, went back the next day and they charged me $33. not impressed with them at all. 7.95 for a small CARDBOARD BOX for a small box are you kidding me! read more

I shipped a package. The staff seemed nice enough. UPS changed the address on the way, and delivered it to the wrong address. Google maps clearly shows the house being at the address I gave them. The store people say they are just a franchise and there's nothing they can do. The people at UPS Capital, which does the shipping said there's nothing they can do and to call the store. UPS Capital said it does have the address to which the package was incorrectly shipped, but won't tell me, won't go get it, and turned down my claim because it was delivered. I have the photo UPS gave showing the package at a door. I also have a photo showing the actual door at the correct address. They seem to expect that I should be fine with the package, and its contents simply disappearing. I have spent 4 days trying to resolve this. NEVER SHIP WITH UPS read more

The UPS Store - Wrong address - Shipping Centers Near Me - Media, Pennsylvania

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Well... almost 2 weeks and 2 of my products were dropped off at this location (see previous post) not credited or received by Amazon Now i am starting to thing they stole my stuff... Owner says contact complain line ... well they never answered Im out about $30 because of those clowns at Baltimore pike UPS and since no one cares. I will continue to invoke my free speech by making everyone aware that should not return Amazon products to that ups. Dont or you will be sorry UPDATE: looks like I accidentally wrote over my previous review it basically said that i had a horrible experience with them clowns as i gave them 4 products to return to Amazon... went to my car realized the receipt only said 3 ... went back in immediately within seconds and they lied saying on 3, pretended to search for the 4th.., then basically rudely dismissed me. I got immediate reimbursement from Amazon for 2 products but its been Almost 2 weeks now and Amazon still reports only 2 received At the time only one was not accounted for BUT I guess they 'lost ' a second one too Crazy sh*t going on over there. STAY AWAY!!!!! this reply from owner is from my previous reply. Contact complaint email he says. HA! I did and No one replied to my reply read more

Most rude employees ever! I was making a return and the company sent me a return label that they said could be scanned and printed out and put on my package to send back. I had the label already pulled up on my iPad as I went into the store. The white guy with the greasy hair abruptly says No ! We cannot print out a label you have to email it to us. So I said ok can you show me how to do that? No,we can't! He says we cannot touch your machine( my iPad?) I said ok you do not have to touch it can you just point what I am supposed to do and I will push the buttons. NO! You can go home and email it to us!? What? I got the package and the label all ready and drove there and I am telling him I do not know how to do this and he refuses to help me! There was NOBODY in the store ! Service this bad deserves a complaint! I called the merchant to tell them how bad service was hoping they will consider using another carrier for all their business in the future! read more

Rude and unhelpful. Not sure which associate was more so. Avoid this location. Does not offer the same level of service as other stores in this brand read more

Great reliable service. I've had a mailbox here for over 6 months and they're always very kind and helpful. Not sure what the other reviews are talking about! read more

Avoid. If you need to ship an expensive item, go somewhere else. The gross customer service I got here is enough to make me never to come here ever again, ever. One star is perhaps a benevolent gift to this UPS location. My handmade Espresso machine went on the blink and I had to send it back to the California manufacturer under warranty. I got the return merchandise instructions which were to double wrap it in bubble and then place it in yet another box with more bubble. All the packing requirements were printed and given to the store staff. I did not pack it myself but gave it to the store employees and paid a handsome fee for the packing and shipping. After being charged and the employee took charge of the equipment, I left assured the shipping requirements would be met. A week later, the customer service representative from the Espresso Machine manufacturer called me and also sent me an email. The machine was single-wrapped in thin cardboard and had obviously been dropped. The machine frame was bent and had to be taken apart to put it into a new frame. The total charges amounted to $970. I immediately filed a claim against UPS and they sent their investigators to the California location. After several weeks, the investigators called me with the finding that the damage had been caused by the UPS store franchise and not the UPS shipping company. I then proceeded to file a claim against the store. After two years, nothing but managers hiding behind their employees, not answering calls, emails or any other diligence on their part. This disaster of a UPS store reflects poorly against the entire company. But as a franchise, UPS and the franchisee can point fingers at each other to deny proper customer service. My angst is not with UPS itself as they performed quite well. As a matter of fact, after the initial Yelp writeup, I got calls from Hq UPS. They investigated it twice and came to the same conclusion, that the packer was at fault and it was my fight against the store. Worst customer service ever. read more

The employee Ray complains anytime you bring in an Amazon return and is extremely rude. On multiple occasions he goes on and on about how much he hates it, and that he doesn't work at a dept. store. As soon as he saw I had an Amazon return, he took other customers behind me, and actually made me wait on purpose after he clearly stated he hates doing them. Goes on a bashing rant that he has no idea why UPS even does this. I thought the first time he may have just be having a bad day, but it's happened multiple times. Terrible customer service and blatantly rude on purpose. read more

The worst UPS store around. Please whatever you do stay away from getting their personal mail boxes. Biggest waste of money ever. I had one for a few months and nothing was ever placed in my mail box in a timely manner. Days upon days with out a package after it was delivered. Also about 3 months after i ended my mail box service with them. I ordered something on ebay and just plain forgot to click on my new address so it was sent to the store. They called and told me that my package had arrived there and that i could pick it up. I was like man thank you.. then he hits with with for $10 dollars i will release the package to you. So wait i have to pay to pick up a piece of mail that is mine that was mistakingly sent to your store. Unreal. I said no thank you they are returning it to sender instead of letting me pick up my mail. Joe is the guys name. Thanks Joe read more

Great experience today at UPS store Media PA today. Fast service and handled all my question in a fast and accurate manner.

I saw some bad reviews and was a bit apprehensive but Steve handled my Amazon return quickly, easily and with a smile. I had neglected to bring packaging for the return and he found a padded bag for me and wrapped it up. Great service, easy parking and access and a clean and orderly store. I highly recommend this facility. read more

Not sure how you can screw up a UPS store so much when a simple smile, Thank You, and reasonable customer service is all required. I am somewhat dismayed that my review is one of the highest, and I am only giving it two stars. The few occasions I would go in I always got the feeling I was interrupting something. Sorry. Will not bother them anymore... read more

Had to ship things back home to California. Joe, Dee and Jacob all very helpful. good experience!

The gentleman working at the location this morning was not properly masked. After I waited patiently for 20 minutes (outside, because of his nose hanging out of his mask) for another customer to be finished, he shamed me multiple times for returning items and pressured me when I took 60 seconds to look for a return code I couldn't find (I finally gave up and will just donate the item I was trying to return). I suggest using a different UPS location. read more

will not be using this UPS location in the future. I was in on 8/21/2020 and the gentleman working, who I've had previous unpleasant experiences with, was at it again. This time he was not exactly rude to me, although he was not particularly friendly either, but he was extremely rude to the patron in front of me. He seems to get an attitude if you have too many items to address and makes rude comments as he handles your transaction. The last time I was in this location, I was tempted to reach out to management due to how rude he was, but decided not to bother, maybe he was just having a bad day. NOPE! Unless he has lots of bad days. I would also like to mention that the patron ahead of me, just as I had in my previous visits, responded to the employee with nothing but kindness as he continued to be rude throughout the transaction. Especially during this time, when we're all dealing with the extra stressors of covid, people should be trying extra hard to be kind and pleasant to one another. The previous staff was always so kind & friendly. Where did they go?! I use this location because it located close to where I work a few days a week and it was convenientfor me to handle everything during my work day. My last few visits have been so unpleasant that I will now be going to one of the locations closer to my home in West Chester and will not be patronizing this location again read more

The guy at the counter had very poor customer service skills and spoke in a brash manner. It was not a pleasant experience.

Hello! My name is Leslie and my daughter and I BOMBARDED Sara and Matt and UPS Store #5046. Preparing for a cross - country relocation, we came in, 1 1/2 hours before closing time, laden with boxed items and items that needed personalized boxing. To say that Sara and Matt were 1. Professional, 2. Calm and 3. Friendly is a total understatement. They were exceptional in every way! I would recommend them for any job, any promotion and any good thing! Well done, UPS, for hiring such capable people. read more

Not one to write negative reviews unless I feel it's truly warranted. I've been here twice in the past month and received horrible customer service from the same employee. He is incredibly rude and acts as though you are a total nuisance and interruption to his day. Will be avoiding this store at all costs in the future, even if that means driving to a location that is more inconvenient. read more

The staff was wonderful, very helpful . I made a mistake and brought a package there instead of the Post Office and the workers were so kind to me and offered to turn it in with their mail pick up so I didn't have to make another trip. They went above and beyond! read more

Service was fine, but the male employee who was vacuuming was not wearing his mask. It was hanging around his neck. I couldn't get out of there fast enough. read more

Not helpful, It.s been 5 weeks after reporting a lost package, no resolution yet. Had insurance on it, store employees no help what so ever. Use the USPS not UPS read more

Finally! I'm so glad this located under new ownership. I actually used to drive to the other side of Media to ship packages because the previous owners were so rude. This is my second time in the store since the change, and what a difference! They even stayed open late for me. Amazing. I'm so happy that we have a place this side of Media that's open and has good service. 5 stars well deserved. read more

More of the same as others have shared.i was the first customer of the day today. Store was supposed to be open at 8:00 sharp by 8:03 I am standing outside the door looking in holding a sizable box. The woman on the inside saw me but continued to "look" busy doing what? (I am not sure). By 8:06 I tapped on the door glass and she held up a defiant crooked little finger as if to say "wait!! can't you see I'm busy"!?!?. By 8:07 she was opening the door and I was getting back into my car to find a business that wants my business. Thanks for making my day after working a 12 hour night shift at the hospital memorable. read more

Went there today with a return to amazon. Usually I just go and drop the box off and I'm done no problems. When I went in today, they wanted to charge me either $3 to tape the box close or I could buy one of their boxes. They tried to blame this charge on amazon which I know isn't the case. I went to another UPS store, took the box in and was done no charge. Stay away from this UPS store!!! read more

The new manager Faraz is very professional, helpful & warm - I will be going here often! He has been managing this store since last November and it is now my favorite place ever. It took 2 minutes for him to help me with 4 boxes. Thank you Faraz! read more

The man that works here is always angry when I go in here, and God forbid there happens to be someone waiting in line... You'd think it was the end of the world. He huffs and puffs that 'people are waiting' and is visibly frustrated to need to help more than one customer. Also, the hours listed online do NOT match the hours that this business is actually open. They're supposed to close at 5p on Saturday's. It's 4:06p, I just pulled up, and the door is locked. Lights on, but they're closed. If you can, drive to a different location. read more

Rude, inept and totally dishonest. The agent was bitching about incoming phone calls and mocking a departing customer right in front of a customer (me). My overnight delivery took 4 days to arrive and they have ignored my refund requests for five months. Also, the corporate headquarters doesn't give a damn as long as they keep paying their franchise fee. Use FEDEX because UPS means Unbelievably Putrid Service. read more

Under new management as of very recently, this place is very professional and helpful to you especially in shipping for eBay/ Amazon

After reading all the reviews list here, I couldn't echo more with them. And from the response under other reviews, my experience should be under new management! Twice I went to the store I met the same staff, with a very unhappy looking on his face, and was constantly on the phone while costumers had to wait in line for service. I'll try to avoid this store in the future! read more

Go to Fed Ex/Kinko's instead. Their copier couldn't handle a standard stack of documents. The older woman working there gave us a ton of attitude and ended up mixing up all of our documents. We were treated terribly here. We also watched a man walk in to mail a package and the woman bad-mouthed him behind his back. I was going here regularly for about a month until this last visit when I decided that this woman was just too rude to have my business. read more

Sorry to say but this is the poorest Ups store I've been to, not only did they lie to me about their hours and leave early, but they don't have the ability to print prepaid labels. Is recommend anywhere else, IE: Fedex. read more