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Minuteman Press - Wilmington

1.0 (1 review)
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Services - Minuteman Press - Wilmington

Document binding

Copymaking services

Faxing

8 More Services

Graphic design

Lamination

Printing

Photo printing

Poster printing

Sign printing

Scanning

Signmaking

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2 years ago

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The UPS Store

The UPS Store

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I had a very upsetting experience at the UPS Store located at 1732A Marsh Rd in Wilmington, DE,…read moremanaged by Jayesh Patel. I went in for a routine Amazon return, something I've done at this location many times without issue. However, this visit was completely different. An employee refused to assist me and told me I needed to use the self-service option because they were "busy." I then asked to speak with the manager, Jayesh Patel, expecting the situation to be handled more professionally. Instead, he also insisted that I use self-service, repeating that he and his staff were too busy to help. What made the situation even more disturbing was what happened next. While I was still standing there, a white woman entered the store, and Jayesh immediately asked me to step aside so he could assist her instead. That moment felt extremely disrespectful and, in my opinion, racially motivated. I have been a regular customer at this location for years and have never experienced anything like this before. Being dismissed and then treated differently in comparison to another customer was both hurtful and unacceptable. Based on this experience, I would not recommend this store--especially to Black customers. Customer service should be fair, respectful, and consistent for everyone, and unfortunately, that was not the case here.

Horrible service miserable man at the counter offered zero help. I went to the Chadds Ford ups…read morestore and received superior service

FedEx Office Print & Ship Center - Shipped out to Georgia

FedEx Office Print & Ship Center

(19 reviews)

I was in trouble with a return and frustrated having been left with the responsibility to get this…read moreelectric bike to Georgia. This employee " Tony " saw I needed help. I am a mandibular Cancer survivor and was in high distress , and I said to Tony " The bike is outside " He said " Let's go out and get that Bad boy". And he handled it like the Professional he is. He needs to be given Notice by this Company. FedEx Wilmington DE

I use fedex a lot. I have an account and have been going to this store for years... decades! But no…read moremore. Usually there is a bit of a wait bc there are other customers in front of me... it's a busy place. But today I scored huge!!! well, at least I thought I had. There was no one in the store. I was able to walk directly up to the counter. I was looking for their boxes to send a package for business. As I walked up a guy who looked very much like he did not want to be there told me someone would be with me soon as he picked up a tape gun and started to seal a box that needed it (looked like a 5yo had initially taped it up. I said "I just want to" (the rest of the question was this: know where you keep the boxes called little box) but I was cut off by the guy glaring at me and curtly saying "someone will be with you shortly." Now, I have no problem waiting for other people in front of me, and his reply took as much energy as it would be to say on the shelf over there" when telling me where the boxes are. But nah, not this time. What got under my skin, aside from the attitude problem, was that I was a living, breathing customer in the store directly in front of him wanting to buy stuff and ship stuff. My credit card was in my hand. I was ready to go since I already had the label printed out and in my hand. But he decided taping up a box (that would most certainly still be there to tape up after I had concluded my business) was the priority and that having a customer wait in line behind inanimate objects made more sense. It was 2:30p. The pickup for the night was at 6p or 7p. The box could have waited. I cannot say 100% that he was spoiling for a fight, but it was apparent that he had no intention of assisting me for quite a while. So, I said "you can't even answer a single question? Fuck off!" And I left. I went down the street to the "mailbox store" and was waited on by a very sweet person who was also very busy and even had a baby cooing somewhere in the back room that she had to take care of. It was a great experience. And now I will be taking my business to UPS at Marsh and Silverside. Perhaps a bit more customer service and a reminder that retailers need customers more than customers need retailers. Now Fedex is truly an ex. An ex-shipper for my booming business.

Minuteman Press - Wilmington - copyshops - Updated May 2026

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