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The UPS Store

2.7 (50 reviews)
Closed 8:00 am - 8:00 pm
Updated a few days ago

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This "Label Created" on July 7th still hasn't shipped on July 20th. They lost my item and did not offer any help at all.
Thomas A.

This location is a dreary mess. I once had to ship something that I was packing myself. They made me go outside and pack it on the curb. There was no one else in the store when they did this, so it felt particularly unnecessary and dehumanizing. They blamed corporate rules. So, UPS sucks in general, and the workers in this store had bo ability to help out. The next gem from this establishment is that I took an Amazon return to this location, which they were supposedly going to pack and ship free of charge. UPS scanned the Amazon code, took my return item, GAVE ME A UPS TRACKING CODE (the owner is gaslighting me so I thought I'd be clearer) and as of yet (I took it in on July 7) the tracking info still reads "Label Created." I brought this to the attention of the store on July 18th. He told me, with no helpful demeanor, that it was a matter to take up with Amazon and wasn't their fault. Amazon was great. They helped me out, and were friendly. It took up an hour of my day. I am confident that the item was lost or stolen by this UPS staff. This location is useless! Do not use them unless you have to. Go to the Post Office on 104th instead.

Just a nap of my favorite UPS store.

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5 months ago

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Local

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5 months ago

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5 months ago

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8 months ago

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1 year ago

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11 months ago

Literally so fast and easy. Gave super clear instructions and multitasked customers easily. Joshua was great and a big help

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Local

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1 year ago

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3 years ago

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1 year ago

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1 year ago

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2 years ago

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5 years ago

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Bradley K.

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2 years ago

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2 years ago

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2 years ago

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3 years ago

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2 years ago

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5 years ago

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Bradley K.

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8 years ago

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Bradley K.

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5 years ago

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7 years ago

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6 years ago

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10 years ago

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8 years ago

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7 years ago

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5 years ago

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12 years ago

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15 years ago

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15 years ago

Always quick and always helpful people working here. Yes, it's a UPS, but it's a really consistent one.

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6 years ago

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8 years ago

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7 years ago

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8 years ago

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8 years ago

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6 years ago

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7 years ago

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8 years ago

Stay away!!! They are so rude, like if you are asking them a favor. Specially the woman, she makes everything so complicated !!

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10 years ago

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Bradley K.

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14 years ago

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10 years ago

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Bradley K.

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Ask the Community - The UPS Store

Review Highlights - The UPS Store

. *one star off cause as usual - sometimes packing prices can be, well you know what to expect from the UWS (that's upper west side btw.)

Mentioned in 2 reviews

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The UPS Store - shipping_centers - Updated May 2026

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