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New York, NY

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The UPS Store

4.0 (4 reviews)
Open • 8:00 am - 8:00 pm
Updated 2 months ago

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7 days ago

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6 months ago

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1 year ago

Jay went above and beyond to complete a rush job yesterday a few houra before my organization's launch event last night. Thanks!

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1 year ago

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Ask the Community - The UPS Store

The UPS Store

The UPS Store

(43 reviews)

Hell's Kitchen, Midtown West

Cesar at the UPS Store on 57th Street deserves recognition for how hard he works and how…read moreconsistently professional he is. Every time I come in, he's the one keeping everything running smoothly. He's fast, organized, patient, and incredibly diligent, even when the store is busy and clearly understaffed. What stands out most is that he genuinely pays attention to customers. He always asks if I need an envelope, packaging help, or anything else before I leave. He's also a notary, which makes the process even easier, and he handles everything efficiently without ever making customers feel rushed or like a burden. You can tell he takes pride in doing things correctly, and honestly, he's one of the main reasons I continue using this location. UPS is lucky to have someone this reliable and hardworking representing their store. Cesar deserves appreciation for the level of customer service he provides every single time.

The employee at this location displayed extremely unprofessional and unacceptable customer service…read more During the encounter, he allegedly told customers to "lick his balls," which is completely inappropriate and unacceptable behavior for someone representing UPS. This type of conduct creates a serious risk to UPS's reputation and could potentially expose the company to legal consequences if customers are subjected to this kind of treatment. UPS should investigate this incident promptly and take appropriate action before the situation escalates further. There is also video footage documenting the entire encounter, which has been posted on YouTube and is available for the public to see. I strongly urge UPS management to review the footage and address this employee's behavior appropriately.

The UPS Store

The UPS Store

(46 reviews)

Upper East Side

The last place I expect white glove service is the UPS Store, so I gotta shout out my guy Kevin…read moreworking behind the counter for going above and beyond. At the age of 30 I should really know how to print off a shipping label and send a package without any help, but here we are. I was insecure about my lack of UPS ball knowledge, but he was so helpful and engaging that it made me feel not stupid. I watched him help a couple other customers out with the same positive attitude, and I was inspired. It was a short 3 minute interaction, but Kev's positivity and helpfulness made my day a little better. Give him a raise UPS. IG @johnny.novo Tiktok @jnov__ Substack @johnnynovo

Took a 15" long fragile item in to be packed and shipped. Was helped by Deven. He charged for…read more18x14x12 fragile pack, which by my math does not meet the 2" of required packing material that UPS regulations say should be around all fragile items, but they're the experts so I follow their lead. They then decided to wedge my 15" fragile item into a 14" long box, completely ignoring the 18" box they charged for and the 2" packaging material rule for fragile items that their own company (UPS) enforces. Plus, they charged for dimensional weight of the larger box (19lbs cost instead of the actual weight cost of 8lbs), then used a smaller box so that the store did not get charged for the 19lbs dimensional weight. So to recap - the store paid for 8lbs of freight but charged customer for 19lbs of freight. Talk about deceptive business practices. This store should be investigated. Do not take your fragile items here to ship unless you packed it yourself. If you get charged for dimensional weight, make sure the store actually uses the appropriate box.

The UPS Store - shipping_centers - Updated November 2026

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