Great. The two people that were working were dealing with a lot of clients. They were short, but very efficient.

I went to this store to utilize is Amazon return services. As I was passing by the store I could not find the store front. After several attempts I was able to locate the store due the presence of Amazon advertising on a ground decal. Had I needed to use the UPS services I would have not found the store. It was difficult to go inside because the store is not American Disability Act Disability friendly. I had to sit at the entrance door for a while as I looked at the employees in the window. They stared at me, but did not offer any assistance. Luckily a person walking but opened the door so I could get into the small building. Amazon services was able to send my package with a label for the value of the Amazon Prime cost (no fee for shipping a return). read more

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Terrible experience. A caretaker who speaks limited English went in with a pre-paid label and a fully packed box, and was charged $17.41 for an unnecessary box with no clear explanation. This should have been a simple shipment. When I followed up, the manager (Kathy) was dismissive and unhelpful. No transparency, no effort to explain the charge--just poor customer service. This felt like taking advantage of someone who couldn't easily question it. I would not trust this location--double check every charge. read more

10/29/2025. The manager of the store is an absolute doll. Willing to go the extra mile for anybody with a smile. However, the employees are inot so great. Including today when a gentleman literally they slammed the door in my face and gave the cut neck sign! Refused to take a package with a label on ready to go. Shame how the minority spoil it for the majority. read more

Update: Package found! Same Night! Yeah!!!!! I am a happy customer. You need to find my package on the premises that FedEx delivered today at 12:30pm 12/12/25. It's really important. I am a box service customer! I need to know you can handle some basics like making sure I receive packages. read more

It's a UPS store. I'm glad it's here but they need more space inside and they really need more staff. There's always a line out the door. It doesn't seem like there's enough space of staff. read more

TERRIBLE! Go somewhere else. They dont know how to pack things and honestly they dont care. They sloppily packed network equipment and didnt even use foam, bubble wrap and any protection. Everything arrived damaged. Thousands of dollars in damage. Did they care? Not at all. Didnt even pretend to care. The manager doesnt even show up to the store 80% of the time. Go elsewhere. read more

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UPS store is first of all efficient. Returns to Amazon are prompt. Read the RA in my phone. I'm so glad they are in my neighborhood. read more

A tremendously overworked crew always manages to get the job done quickly & efficiently as possible, although you would think it was the first time some folks had shipped something. With the advent of Amazon returns there's always a line, sometimes out the door. I don't know how they do it. They don't smile a lot but neither would I. Be nice to them! And have your stuff ready so they can keep the line moving!! read more

Natasha was fabulous!!!! So sweet so accommodating:-) Great Service. She is truly an asset to that location read more

Great service. This location is alway slammed but the employees take their time and are considerate to everyone. Natasha was especially kind and I really appreciate her great attitude!! read more

Natasha here is UPS's MVP! This tiny location is in desperate need of more space and more support. Despite all this and the sometimes crazy long line out the door, she works at lightning speed while warmly greeting each customer, even the irate ones. The energy is always better when she's there. This superhuman needs to be cloned! read more

Worst possible service, ran here 20 minutes, got here right at 4pm, the woman customer service person watched me run across the street, looked me dead in the eye, and took the sign in and refused to open the door! All while servicing 1 customer inside. This is not how good businesses are run. Zero empathy for people who clearly are out of breath trying to mail something out. Just trying to make life difficult for other people when all it took was 1 minute to scan something. Ups should be ashamed of this level of customer goodwill destruction. Setting poor example for other workers who might understand and have some empathy for how the world should function, where we provide some grace for one another and not intentionally try to kick others at the exact moment of need. read more

The UPS Store - The most unsympathetic and goodwill destructing customer service employee at UPS. - Printing Services Near Me - New York, New York

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The competency level here is bad. I came in to pick up an online order and showed my ID. The young woman said the package wasn't there based on my name and sent me away. I had to show her the tracking number on my phone and tell her it was delivered to the store, which it was. She saw on my phone that it was delivered a few days ago and tried to dismiss me, saying that packages are sent back after a week. I had to point out that it hadn't been a week yet before she entered the tracking number into the computer. Only then did she tell me that the package was there. To top it all off, I was charged $12 to pick up the package. I would rather risk having someone in my building steal my package than to come here ever again. read more

I have to pick up packages at this UPS location often and I am grateful for the fast service! Natasha is always so friendly, knowledgeable, and helpful! Dealing with mail and packages is always a little stressful and Natasha makes it such a pleasant experience. read more

Had a notary appointment at 163 Amsterdam Ave at 3:30pm. Showed up at the Store at 3:30pm for my appointment. Unbeknownst to me (and not listed on UPS's website), the Store moved to 187 Amsterdam - a block north, as noted on the Stores window. Got to the store by 3:32pm. The notary (Eucharyst) REFUSED to notarize my documents because I was 2 minutes "late." I explained that I did not know the Store had moved and apologized for my "tardiness." She continued to REFUSE to notarize my document - stating she NEVER notarizes after 3:30pm - even though my appointment was for such time. I offered to pay extra cash but she continued to refuse. There was no one at the store - no lines in front of me or behind me. She had no reason, other than her bad attitude and wanting to "stick it to me" for whatever reason. I explained the importance of the document and the urgency I had to mail it out via UPS (thus giving the Store more business). She could care less and did not once give me the decency or respect to look me in the eye. I have been coming to this store for over 10 years - I am a loyal customer. Eucharyst has never been friendly and clearly lacks customer service 101, but I never made an issue of it until now. Unacceptable and unprofessional behavior. Natasha, another employee, has always been professional and kind when I've been there. Don't ask Eucaryst for any help. read more

This is place is great and Natasha is very professional and helpful, also notary on site.

I love how a couple of (fake!) 5-star reviews are listed following all the 1-stars! if the was a zero-star option, I would've picked it-- I've been to a lot of UPS stores in my time and this has got to be the worst! rude, rude and RUDE. That goes for all three of the people on duty today July 25 at 3 pm. Esp a woman named Euclays(?) She must hate her job so much that she's decided to blame it on her customers. Dismissive, unprofessional, unhelpful and don't even think about getting a Hello or ThankU from her or the 2 guys. One of the worst customer service situation I've ever observed. Not to mention that the place is so cramped and unorganized. read more

Great customer service is so appreciated!! I mailed out a clothing return today. I was having issues with the return app, but Natasha stuck with me and calmly walked me through the process. The issue was not with UPS; the problem was with the Happy Returns app. And yet, it was Natasha who took the time and care to help me get things straightened out. And she did it all with a smile!! I will always come here when I need to mail something, because Natasha and others at the 163 Amsterdam UPS Store know the meaning of true customer service!! read more

I dropped off a package here, well-packed and taped, had them scan the label and give me a receipt, and they went on to lose the package and never had it picked up. (The store claims every package is picked up the day of drop off and they made no effort to look through their disorganized clutter for it.) "Customer service" (information obfuscation and hoop-jumping hell would be more apt department names) had me call, re-call, transfer, read them the tracking label over and over and over, randomly disconnect, and resort to using the military alphabet to try to get the point across that this location lost my package. It got escalated endless times, and to their claims department twice. They also claim that franchises are "out of their control" and that the best method is to have a driver pick up the package. (Good luck getting that scheduled!) 100% terrible experience and I'm going to take a thousand-dollar loss thanks to their incompetence and mismanagement. read more

Rude employees. No greeting. No patience. Employees at this location should go through basic training on how to interact with customers.

Natasha was knowledgeable and most helpful. She was a pleasure to work with and I hope that she is at my UPS store #6514 the next time I go to my local UPS store!!! read more

This is a terrible UPS. The customer service is horrendous. I've tried to give this location the benefit of the doubt multiple times and each time every employee acts as if supporting customers is the biggest inconvenience. Go to the 72nd Street location. They are professional and service oriented. It's 1000Xs worth the extra blocks walk. I'll never return to Amsterdam location. Horrible. read more

Shipping & Returns at this location are ALWAYS FAST, EASY, & PLEASANT when NATASHA is on duty! I can't believe how quickly & efficiently she works. At those times where I've encountered a line, she breezes thru it at lightning speed. Her speed, nice comments, kindness & concern for those waiting on line makes the process very pleasant! read more

I have been to this store many times and have only had good, quick experiences. Thank you for the consistent help.

The service here is terrible. One of the women was so rude, mean, and clearly unhappy.

Consistently the worst UPS store I've ever been to. Rude, slow staff. Usually a line outside. Use only as a last resort.

The customer service in this store is the worst. The girls working there ALWAYS look miserable and they make you feel like they ware doing you a huge favor. I understand people have a bad day but they are consistently like this. You would think since there are multiple reviews that are similar to mine, that management would address this issue. read more

Horribly horribly rude and don't have any idea what they're talking about. Go to 79th and Broadway location where they are kind and know how to best advise you. read more

slow, rude and dismissive. Unfortunately only ups close by to drop off Amazon. would never recommend it.

The girl working there is always amazing !!! Best UPS location in USA !!!!!! Super fast shipping read more

I was in and out in a snap but only because I took the initiative to ask the gentleman behind the counter if he could help me. I suppose he didn't realize that I was a customer who needed help, but when he finally helped me, with the assistance of what must have been a supervisor, I was in and out. read more

Super slow and understaffed. Waited for 20 minutes to drop off the package. Avoid at any cost

This location seems to always be so slow. The people who work here are really nice but idk what the deal is haha. Always a line. I always forget how much more expensive it is to ship via UPS than USPS also. Anyways, nice convenient spot. Super small. Few different things you can purchase to package your items but you're better off having it packed and ready to go. Just needing to pay for shipping! Will save you time! read more

After waiting on a line of 10 people, I was charged $3 to print 1 simple sheet of paper. They claimed there's a retrieval fee for opening an email. This is 2021, that's utterly absurd! Please go to the local FedExs which charge under $0.25 for the same service. read more

I'm not sure anyone has ever said "it's a joy to go to my UPS store" but I'm saying it now. The UPS store at 163 Amsterdam sets the standard for outstanding customer service. Just WOW. I've been going to this UPS store for four years. I have shipped countless packages. I've had the pleasure of working with Eucarys, who is exceptional. She is always pleasant, professional and calm in the sometimes "line of customer" fire. I've shipped so many packages to my niece and nephews that she remembers their names and asks how they are when I come into the store. I've actually used her as an example of the client service standard when talking to my own sales team. You are lucky to have her as an employee. I was at the UPS store today and met Nelson. Once again, I had a terrific experience. He was so sincere and helpful. UPS Store #6514, I don't know how you do it, but you are winning with customers in the middle of Manhattan, where warm client service is lacking. Congratulations! read more

I am not sure what is wrong with this particular UPS store but it is not representative of the other UPS store locations. Because this location is the closest one to my apartment, I gave it several chances and was uniformly disappointed. The notary is never there. On a visit to the store today 7/11/15 a guy screwed up a project I paid for, despite me being the only one in the store, no pressure. He seemed more focused on sexually harassing his female coworker and spent about 20 seconds on my documents. When I called out his errors on my project, he repeatedly asserted that it was disrespectful to criticize his work and he wouldn't tolerate anyone complaining about it. You rarely find this particularly emboldened type of laziness and inept outside of social welfare housing situations. Go to the post office on Columbus, the UPS store on 72nd instead, or the FedEx store at Columbus circle instead. read more

Pleasant and expedient staff. It's a small location but that doesn't mean you wait long. Each associate moved quickly, answered questions quickly and accurately, they were all knowledgeable of services and options to help customers. It's only 4 stars because I needed to use the computer and the system is rather slow but they charge you for time. $5 for 10 minutes but it takes you 4.5 minutes to log in. read more

I went to send a package, it was an expensive item, so the total came to $41 with insurance. Right after sending the package, I realized I used the wrong address, and had to quickly call them within 10 minutes to hold the package for me. The employee confirmed with me that they can hold the package for an hour. I go back in about 20 minutes, and the employee tells me that they took the package, and there is no way for me to retreive it. Another employee goes to the small room behind, and the manager doesn't seem to care either and doesn't bother to come out to help me. The employee comes back and tells me I need to come back the next morning to request a return. Instead of any apologies or fix, they emphasize that there will be no refund. I called UPS directly, and they say that I need to fix this with the store, as each store is run privately. I have not had a bad experience at other UPS store, but this branch seems to be irresponsible for what the employee says or does for the customer, and the manager doesn't seem to care about it. Thankfully, the package came back, and I had to buy another shipping label to send it to the correct address. I will not be coming back to this branch, there is another UPS store pretty close by. Please do not contact me. read more

The UPS Store - Printing Services Near Me - New York, New York

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Yenedy and Eucarys had the best costumer service...give them a raise....seriously...they totally went above and beyond helping me out mailing a phone. Finding and cutting the right bubble wrap and package etc...having a great attitude...so rare in nyc read more