Always fast, friendly service and I've never had a problem with anything they shipped. The low ratings are baffling this place is excellent!

Zero stars! They were late opening the store and I was standing outside for 12 minutes until the guy decided to stroll in. When you're trying to rush to work and you get there before the doors open and you have to wait outside it is completely unacceptable and unprofessional for a major chain business. Jeff is the cashier and he's late more than just once and instead of apologizing he said "the subway was slow. What do you want me to do?"Apparently this is an ongoing problem and I am going to pursue it until it stops or the store shuts down. All I see the store manager do with these bad reviews is say we are sorry it won't happen again and it keeps happening. Get rid of Jeff or get someone who's willing to leave extra time to open a major business. I'm pursuing this. I'm furious and if you look at my profile, I almost never leave a bad review ever. Disgusting. read more

It was very late opening. People waited and left. The sign said it was open but no one was there.

The young in the Super store is so disgustingly rude first of all he knows how to speak Spanish, not help someone they spoke only Spanish. He got an attitude with a woman who was trying to help this other woman translating for her and came out of his mouth that you know need your help. I understand I know what she needs. Whoever the manager is of this particular UPS store you need to reprimand this young man and how to and speak to doing a service so customer service is number one number two don't be rude to your clients. They will not come back and leave a review like this. read more

clean inside and super convenient location. Service was excellent. Just let other customers to know the stationary is very expensive! Unless you're rich and don't care over price. One large envelope cost $3....something. lol there's a CVS around corner.... Go and get anything you want!! before you spend $100 for the stationary. read more

See all

Once again, who ever has the opening shift is LATE! This has happened many times. And if you call ahead to the business ,NO ONE EVER pocks up the phone! read more

Terrible UPS office -- do NOT recommend. I came in to solve a very simple task: print a document. That turned out to be impossible. Almost nothing works in this location. Around 70% of the keys on the keyboard are broken, making it impossible to type anything properly. Printing documents does not work at all. The only positive point is the employee -- he genuinely tried his best to help me, and I'm very grateful to him. This is not his fault. The problem is the office itself: broken equipment, poor organization, and an inability to provide even basic services. I strongly recommend avoiding this location. read more

Amazing notary, there on weekdays from 9-11. He was very nice, patient, and helped me on forms I wasn't too sure about. He was also entertained my senile grandfather. read more

I needed to have an estate document notarized and I went to this UPS store for assistance. When I arrived a little after 8am there was no one customer in the store. I asked what time the notary will arrive and the service agent informed me that the notary will arrive at 9am. I did not want to walk home and walk all the way back so I said I will just wait. 20 minutes go by and no customers comes in and then it suddenly gets very busy with package drop-offs. Around 40 minutes later no customers are left in the store but me and the service agent. I then ask the service agent if the notary ever arrives a little early or if they tend to arrive a few minutes late. It was about 3 minutes to 9am. He says,'"He's usually on time." At 9am exactly the service agent says, "How can I help you? I am the notary." Is this simpleton for real? He had me stand there for almost an hour for nothing? I asked him why would he do something so rude? The store was empty when I arrived and he had me stand there for almost 40 minutes. He says, "I start notary at 9am." What a compete moron. I would avoid this store because anyone that lacks that amount of common courtesy and common sense is a threat and a menace to the community. Clearly he suffers from some form of mental defect. I will never go to that store ever again. What a complete idiot. Avoid this UPS Store at all costs. read more

I needed to send a flat poster back to our house in Nevada from New York City. Literally a show poster. It should've been shipped in a flat box. No thicker than a quarter inch or so. These jokers put the flat paper poster inside a bunch of bubble wrap and a giant box and charge me $100. Once I receive the package I realized I had been had. There was a big line in order to get into the store, so I wasn't about to argue with the clerk once I got to the counter. Make sure you get what you need not what they think you need. read more

Seriously, the worst UPS store I have ever came across with the worst customer service. Came here twice and I didn't like the vibe on either visit. The first time was to return an Amazon package last summer and the second visit was this Saturday afternoon to print 2 copies of paper. These people are thieves and lazyyy. Not only are the surface and items on display dusty, I literally told the lady that I need to print 2 copies of paper when entering the store, and she directed me to use the computer on the side. I asked her how to use it and she told me to click on "start here" and follow the instructions. The instruction after was to insert the credit card, I inserted it, and it started charging my card right away and I pull it out in less than 10 seconds because I don't need the internet however it already charged $3. I asked her for a refund and even thought she saw me inserted my card in and pulled it out in less than 10 seconds, she said she can't do refund because it's the computer... I'm like... what do you mean? So the computer is not part of UPS? And she didn't answer. When I called my credit card to dispute it, they said it's $5 they charged. At the end of the day, it's not the money but the ethnics. Save yourself the time and visit the UPS store at 57th, between 8th and 9th, as well as the UPS store at Tribeca. read more

I had a good experience here? I guess many others have not. I was trying to ship something through the USPS, and it was a very long line. I stopped by here and they were able to gook it up. The service was good, prices were reasonable for next day air. They had some things I needed for the shippign too. read more

All I wanted was a light bubble protection envelope to go from New York to LA in 5 days to get there for Valentine's Day, they said okay and charged me $20. It did not arrive on time. I've ordered from Korea and got my stuff in 3 days. UPS sucks. Regular 1st class USPS would've got there with no extra charge. Do not use UPS. AND there's no customer service phone number or email. read more

This review is not for the actually workers here but for the complete lack of staff. I have waited here for over 30 mins most times to get a package out. I am surprised UPS HQ Is not reading these reviews and fixing the issues. I am going to use USPs from now on. read more

Ashley rocked. Came in for a notary without an appointment and saw a huge line.... So was worried except the following all happened in the course of 15 minutes: 1) she finished shipping what looked like 20 big flat packages with handwritten addresses for a really detail oriented guy - then gave him a plastic bag to take the one he couldn't ship back to another location 2) she helped a confused woman print and then was compassionate that after printing 3 pages she had to leave to get the fax address (and may or may not come back) 3) she sold some tape and an envelope to a friendly couple 4) she scanned a package and gave the guy a receipt 5) she answered the phone twice and gave advice and instructions 6) she shipped a router for a guy who literally discussed and considered all shopping options (he was very concerned that his brother in Washington state has good internet) 7) she managed a frustrated customer who wound up having to buy a mailer for his return and shipped his package 8) she told a guy where to drop his boxes nicely even after he was a bit rude to her about having guy #1s packages all on the counter 9) she notarized 3 documents for me and my wife and sold us an envelope Please give her a raise or a UPS medal or a truck or something. Said "it's only this busy when I'm working alone" but sheesh. So good. Thanks!! read more

Super fast and super easy return and delivery. Staff was respectful and moved at such a fast speed. In and out. During this pandemic I'm been trying to avoid long lines so it was impressed to see how fast I got my return done. Thank you read more

You have got the worst customer experience in the store I've ever encountered. To return a package I had to log into a computer that I don't know or trust and have to login to my email which I have no proof that you're going to l protect and on top of it you have to charge me for the time when you could just scan the barcode and be done. You need to fix this customer experience now. Because of this terrible experience, I'm never coming back. If I could give a negative star review, I would. read more

fantastic service, helpful staff! Sometimes busy, but definitely worth it, and the staff always there to assist

Alexander/Alex that works here deserves recognition. He always goes above and beyond for his job, and always delivers service with a smile.

Had a great experience with Ashley at this location on a busy morning where she was managing a store full of customers with varied requests. She was a machine and with great customer service and a smile for everyone. read more

Huge markup because this store isn't actually owned and operated by UPS. It's a franchise and they add their own markup to the price UPS charges. Went to ship a basic 8 pound package, the quote got from the UPS website was around 18 dollars, but when I went to the store, the bill I ended up paying was 30 after taxes. Do yourself and your wallet a favor and order/print the shipping label and pay on the UPS website from home, the just use this UPS store as a drop off. Also the employees don't know how to prioritize their customers, you have old ladies inside the store fumbling around for 20 minutes trying to write a check when there's a line of a dozen people outside who just need to come in for 30 seconds to drop off a package. The UPS store needs to manage this flow better. read more

Irresponsible and lacking in accountability I posted package on May 9th using express 2-3 day delivery. Package reaches their Canada warehouse on May 12th and after that there is no update. When I called them after 5 days they indicated it might be lost and will start an investigation that will take another 8 days. There is no escalation process, lack of accountability between UPS shipping location and UPS Corporate, poor customer service because they cannot do anything. UPS did not try to take any steps to redress the problem and did not show any care for the losses I had to incur. Will never use them again. read more

The service is adequate. The location is great and never overcrowded. I have drop off a lot of packages from returns to ship out. My packages has always made it to their destination with no issues. I even used this location to urgently fax document. The store looks small but is extremely functional. read more

The UPS Store - The service's - Shipping Centers Near Me - New York, New York

Sent a package via UPS here last night. It was kind of crowded (there were two people being served and then me and another guy waiting) and it took awhile but the individual who helped me was courteous and efficient. As long as my friend gets the package I sent her, I'll stand by my three star review! read more

The service at this UPS is exceptional. I always deal with Hakeem, when I am in the area, and he is an absolute pleasure and cannot accommodate me enough. Keep up with the great customer service and choose this location for all your shipping needs! read more

Seriously these people are hard workers and really nice. Customer service is always been on point, yester busy but that's because there's a lot of people that go to the location. Yes you have to be patient but the service and quality is really great. They are Hard workers and I know how to get the job done read more

This UPS always gets it right when I need something packed correctly, especially art work. Thank you :-)

Made an appointment online to get my transfer-of-deed notarized. Stated that as the reason for the appointment when I set it up. So my wife and I both take off work early so we can get this done, we get there, and the guy tells me "we notarize some things, but not deeds". This despite the fact that the UPS website says no such thing -- it lists a variety of documents that may need notarization, including deeds. The only limitation noted is that some stores don't notarize I9 employment forms (completely unrelated to deeds). Extremely frustrating, terrible service. read more

I needed something notorized and made an appointment on-line 4 days in advance, when I got there I was told they didn't have a notary. I understand the times were are living in but when I was told they don't even check online appointments right now I was floored. At least check appointments and call people or block all appointments out. read more

Last Thursday I went to this UPS Store, which incidentally is a complete pig sty, to get two passport photos. I specifically asked for two photos for a UK passport. The guy took the photo's printed them, I checked them and they looked good and so I paid for them and left. When I got back to my office I measured them and they were too big, they were US passport sized photos. I called the UPS Store and spoke to a helpful man who said I should come back in and we'll get them replaced. So far so good. So yesterday I go to the store with the photos and receipt and explain to the woman working there what happened. She immediately gets on the defensive and tells me that she remembers me coming in and says "we axsk you if you need international photos and you say you di'int", I say that I would obviously have said that I do need international sized passport photos because I need them for a UK pasport and that I specificaly asked for photos for a UK passport. "But I axsk you and you said no". She's lying at this point because I didn't even speak to her, I was being helped by a man. I then explain that I spoke to a manager on the phone and he said to come in and they'll take the photos again. She tells me she is the manager. She's lying again. So I suck it up, get the photos taken because I do need them urgently. I was going to use UPS to send the materials to Washington for my new passport but I went to the post office instead. I won't visit this store again. read more

I'd give them 0 stars if I could. Back-story: I received a product from Amazon.com which was defective. Contacted Amazon and was provided with a pre-paid label and instructions to affix the label to the box and "simply" drop it off at the UPS store. Unfortunately, the carrier had damaged the original Amazon box, so I went to UPS armed with the re-sealed product and pre-printed label. Walked in, asked for a box, was met with a blank stare and asked, "What size?" Should have been my first clue. I'm no expert on what size box fits what - isn't that why YOU work here? So this guy measures the item's box and determines what size I need. He points to my original box and says, "There's a $2 charge to tape this box up." Huh? I wasn't asking anyone to tape my original item's box. I said I didn't need my box taped, to which the OTHER nasty employee at the register snidely said, "So he (yes- he referred to me as "he" in front of my face) doesn't want a packaging fee. It's 6.99 for the box and 3.99 for tape. AND YOU CAN'T PACKAGE IT UP INSIDE THIS STORE." What?! Huh? I was absolutely bewildered. All I wanted was to purchase a box, pack it up, and affix the label. I never said I didn't want a packaging "fee" (although I do think that's absurd); merely that I didn't need tape for my original box. On top of that - you're the UPS store - you're telling me I can't buy materials and package something on your premises?! What ASS-BACKWARDS policy it that? I'm a paying customer. Clearly, it's a racket to make extra money. Well, no thank you. I walked out and bought a box and tape for $5 at the Staples up the block. They actually offered to take care of the package for me, without my even asking. (yay!) read more

Fast. Efficient. Open on weekends. Good service. I live nearby and never had a bad experience returning items or shipping items so far. read more

I rented a mail box there and paid 9 months in advance. That was 3 months ago and I still haven't received the key. One day I guess I will, one day... Update: They were quick to fix the problem once the owner heard about it. read more

I sent two high value packages and the tracking on one wasn't updating. After some time I reached out to the store and Brad (the owner) responded to help me look into it at 11pm on a Saturday night. The packages ended up at their destination and throughout the process Brad answered all my emails to help me out. I rarely write reviews but felt I owed this to Brad and his store so people can see that they put the customer first, going above and beyond if any issues arise. Thanks again to Brad and the team. read more

This is a really terrible place. I do not advise anyone to rent a mailbox in this place. I have only bad impressions of the service in this place. read more

I had a pre-paid label to return a pair of shoes to Zappos, however I lost the original box it came in. I brought it here and the jerk behind the counter tried to charge me $8 for one measly box. It should have been worth no more than $2. Beware of this place or stay away if you can. read more

Usually this location/ employees are top notch. Super helpful and accommodating. Today they were rude and it seemed like maybe they didn't like their job anymore. I don't have a home printer and they begrudgingly printed an Amazon return label for me and charged me $4 for one piece of paper!? Super disappointing service. I'll need to find an alternate location for my UPS needs in the future. read more

Customer service was shit. We walked into the store and stood there staring at the two guys. They never said a word. So I asked if we could ship something. They took our stuff and charged us $130.00 and set our stuff aside. I don't know that we will even get all our things. They just set our multiple sacks aside in a pile and started helping the next person. These guys clearly hate their job and do not give a shit. I don't recommend this ups store. read more

I scheduled an appointment with a notary last week and went in at my appointment time. When I got there they told me that the notary doesn't work on Tuesdays and that I would have to come back tomorrow. I suggested that they should update their website since the website said there were multiple appointments available that day, but it doesn't seem like they will actually do anything about it. read more

The store is small, but the service is top notch! I've been to this place many times over the years and never had the issues some of the previous reviewers described. I went to the Post Office, located a block away, to get my passport pictures. I had to wait for more than half hour and the pictures came out horrible. So, I decided to take a chance and get the pictures done at this UPS store and they came out great (actually made me look 10 years younger lol). Very please with the staff - took me 5 minutes to get in, get the pictures and walk out. read more