clean inside and super convenient location. Service was excellent…read more Just let other customers to know the stationary is very expensive! Unless you're rich and don't care over price. One large envelope cost $3....something. lol there's a CVS around corner.... Go and get anything you want!! before you spend $100 for the stationary.

Always fast, friendly service and I've never had a problem with anything they shipped. The low…read moreratings are baffling this place is excellent!

Cesar at the UPS Store on 57th Street deserves recognition for how hard he works and how…read moreconsistently professional he is. Every time I come in, he's the one keeping everything running smoothly. He's fast, organized, patient, and incredibly diligent, even when the store is busy and clearly understaffed. What stands out most is that he genuinely pays attention to customers. He always asks if I need an envelope, packaging help, or anything else before I leave. He's also a notary, which makes the process even easier, and he handles everything efficiently without ever making customers feel rushed or like a burden. You can tell he takes pride in doing things correctly, and honestly, he's one of the main reasons I continue using this location. UPS is lucky to have someone this reliable and hardworking representing their store. Cesar deserves appreciation for the level of customer service he provides every single time.

I must get 50-75 packages each year through Amazon, FedEx, USPS, DHL, and UPS. UPS specifically is…read morethe only one that ALWAYS gives me issues. My package does not arrive half the time. No one ever rings my bell they just leave a post it note on the fort saying to pick up down the block. Every single time I order something and it comes from UPS I have an issue. I go out of my way to avoid them at all costs. I have had to get refunds on my last two orders and UPS have offered no explanation for why the package was never delivered. I have cameras and would know if the package was delivered and or stollen but UPS simply never delivers anything then have the audacity to send an email update claiming delivery. No doubt in my mind that this location is scamming customers or is the most negligent location in the country.

Warning, scammer alert they love to overcharge the weight for your package when I caught them when…read moremy package was only 2.6 pound they insisted it was 5 pounds and they tried to gaslight me to say it was actually 5 pounds because I rested my arm on the way there's no way that could've been possible because I was holding a bag on with my other arm and holding a phone. This is actually pretty ridiculous that they tried to do something like that. A lot of UPSes have been trying to run this scam and I strongly advise you to doublecheck if you do use this UPS store in addition, everyone else was on their phone. Are they even working or are they just trying to collect free money?

I can happily report two excellent shipping experiences here. I went in mid-morning and on another…read moreday, mid-afternoon so the lines were not bad. First, I shipped gifts to multiple nieces and nephews around the country! Jesus professionally helped and the kiddos are thrilled with their New York toys! Second, I shipped a few small items to ourselves back at home! We had to get a Banksy poster and also, Rosemary our cooking instructor gifted us with a few items! Yemin helped professionally and took care of it for me! Life is great with professional and reliable shipping with UPS!

This was my mail box home for 11 years when I first moved to NYC back in 1997. I moved to the burbs…read moreand gave up my box. Just moved back to the city and am now using them as my go to delivery spot for packages for our nonprofit for the homeless. It's under new management. But the staff here is still giving the same exceptional, friendly and helpful service that made me love this place. Danny, the owner, was amazing, especially seeing that we had 10 packages to pick up. They've remodeled the place too, making much easier to find what you need and take advantage of all the services they provide. So many of these mail box stores are not up to par. But 1HomeOffice is top notch and definitely a five star operation.

I found some of the staff to be rude and condescending. Very poor customer service. This…read moreestablishment should be avoided.

I went to this store to utilize is Amazon return services. As I was passing by the store I could…read morenot find the store front. After several attempts I was able to locate the store due the presence of Amazon advertising on a ground decal. Had I needed to use the UPS services I would have not found the store. It was difficult to go inside because the store is not American Disability Act Disability friendly. I had to sit at the entrance door for a while as I looked at the employees in the window. They stared at me, but did not offer any assistance. Luckily a person walking but opened the door so I could get into the small building. Amazon services was able to send my package with a label for the value of the Amazon Prime cost (no fee for shipping a return).

Terrible experience…read more A caretaker who speaks limited English went in with a pre-paid label and a fully packed box, and was charged $17.41 for an unnecessary box with no clear explanation. This should have been a simple shipment. When I followed up, the manager (Kathy) was dismissive and unhelpful. No transparency, no effort to explain the charge--just poor customer service. This felt like taking advantage of someone who couldn't easily question it. I would not trust this location--double check every charge.

Always reliable and helpful, especially sending breakable ceramic works of art, framed pictures and…read morefragile but sentimental items that are irreplaceable. I can always count on the able team at Lex Pack and Ship. Not inexpensive, but always worth the investment.

Do all packing and shipping businesses provide the same services? If you think the answer is yes,…read morethen my guess is that you haven't had very positive experiences at any of those places. From my own experiences over the last fifty plus years, i can only state, emphatically that Lex Pack & Ship provides the most AMAZING services when it comes to buying boxes , shipping and offering the kind of help and guidance that comes from over two decades in business! If you need to pack to move somewhere or ship some stuff, it can become a hassle but Bob and Irma, the owners can take the stress out the experience. While the name of their store " Lex Pack & Ship" is having a little fun with " Lexington Avenue " by making you think " Let's Pack & Ship", the reality is that Bob & Irma really make the experience a joyous one!

Charming little post office with a lovely stationery selection that makes standing in line a…read morepleasure. In a city with lots of stationery options, it is on the smaller side but still had some unique offerings and the shop itself is worth a visit if you're in the area.

Cute postal office that also features cute cards and stationary!! I stopped by to get a card for a…read morespecial occasion. They have a good selection of cards and different prints. Love their cute selection and display of stickers, pens, and notebooks. Would recommend stopping by if you're hanging out in the East Village!!

The last place I expect white glove service is the UPS Store, so I gotta shout out my guy Kevin…read moreworking behind the counter for going above and beyond. At the age of 30 I should really know how to print off a shipping label and send a package without any help, but here we are. I was insecure about my lack of UPS ball knowledge, but he was so helpful and engaging that it made me feel not stupid. I watched him help a couple other customers out with the same positive attitude, and I was inspired. It was a short 3 minute interaction, but Kev's positivity and helpfulness made my day a little better. Give him a raise UPS. IG @johnny.novo Tiktok @jnov__ Substack @johnnynovo

Took a 15" long fragile item in to be packed and shipped. Was helped by Deven. He charged for…read more18x14x12 fragile pack, which by my math does not meet the 2" of required packing material that UPS regulations say should be around all fragile items, but they're the experts so I follow their lead. They then decided to wedge my 15" fragile item into a 14" long box, completely ignoring the 18" box they charged for and the 2" packaging material rule for fragile items that their own company (UPS) enforces. Plus, they charged for dimensional weight of the larger box (19lbs cost instead of the actual weight cost of 8lbs), then used a smaller box so that the store did not get charged for the 19lbs dimensional weight. So to recap - the store paid for 8lbs of freight but charged customer for 19lbs of freight. Talk about deceptive business practices. This store should be investigated. Do not take your fragile items here to ship unless you packed it yourself. If you get charged for dimensional weight, make sure the store actually uses the appropriate box.