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The UPS Store

2.1 (22 reviews)
Closed • 10:00 am - 6:00 pm
Updated 1 month ago

Services - The UPS Store

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4 months ago

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2 years ago

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Local

Helpful 31
Thanks 9
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1 year ago

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Local

Helpful 2
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1 year ago

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Local

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1 year ago

Waiting outside with 3 other people at 8:08, and they haven't opened the store, even though it says 8am.

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Local

Helpful 1
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6 months ago

Helpful 2
Thanks 1
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8 months ago

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Local

Helpful 0
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1 year ago

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Local

Helpful 1
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2 years ago

Awful customer service. We were the first in line and weren't helped in accordance. Wouldn't recommend this store at all.

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Local

Helpful 1
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2 years ago

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Local

Helpful 2
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3 years ago

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Local

Helpful 3
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107

4 years ago

I've been in here a few times and Hector is always helpful and friendly which makes everything a breeze.

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3 years ago

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Waldo R.

Helpful 2
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2 years ago

worst customer service ever. worker was rude and condescending made me feel like a jerk for asking a question

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Local

Helpful 2
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4 years ago

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2 years ago

Helpful 1
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3 years ago

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Local

Helpful 1
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5 years ago

Helpful 0
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4 years ago

Helpful 2
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5 years ago

It's a new store at 42nd St, clean, easy to find and great stuff!

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4 years ago

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4 years ago

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Ask the Community - The UPS Store

The UPS Store

The UPS Store

(43 reviews)

Hell's Kitchen, Midtown West

Cesar at the UPS Store on 57th Street deserves recognition for how hard he works and how…read moreconsistently professional he is. Every time I come in, he's the one keeping everything running smoothly. He's fast, organized, patient, and incredibly diligent, even when the store is busy and clearly understaffed. What stands out most is that he genuinely pays attention to customers. He always asks if I need an envelope, packaging help, or anything else before I leave. He's also a notary, which makes the process even easier, and he handles everything efficiently without ever making customers feel rushed or like a burden. You can tell he takes pride in doing things correctly, and honestly, he's one of the main reasons I continue using this location. UPS is lucky to have someone this reliable and hardworking representing their store. Cesar deserves appreciation for the level of customer service he provides every single time.

The employee at this location displayed extremely unprofessional and unacceptable customer service…read more During the encounter, he allegedly told customers to "lick his balls," which is completely inappropriate and unacceptable behavior for someone representing UPS. This type of conduct creates a serious risk to UPS's reputation and could potentially expose the company to legal consequences if customers are subjected to this kind of treatment. UPS should investigate this incident promptly and take appropriate action before the situation escalates further. There is also video footage documenting the entire encounter, which has been posted on YouTube and is available for the public to see. I strongly urge UPS management to review the footage and address this employee's behavior appropriately.

The UPS Store

The UPS Store

(47 reviews)

Upper East Side

The last place I expect white glove service is the UPS Store, so I gotta shout out my guy Kevin…read moreworking behind the counter for going above and beyond. At the age of 30 I should really know how to print off a shipping label and send a package without any help, but here we are. I was insecure about my lack of UPS ball knowledge, but he was so helpful and engaging that it made me feel not stupid. I watched him help a couple other customers out with the same positive attitude, and I was inspired. It was a short 3 minute interaction, but Kev's positivity and helpfulness made my day a little better. Give him a raise UPS. IG @johnny.novo Tiktok @jnov__ Substack @johnnynovo

Took a 15" long fragile item in to be packed and shipped. Was helped by Deven. He charged for…read more18x14x12 fragile pack, which by my math does not meet the 2" of required packing material that UPS regulations say should be around all fragile items, but they're the experts so I follow their lead. They then decided to wedge my 15" fragile item into a 14" long box, completely ignoring the 18" box they charged for and the 2" packaging material rule for fragile items that their own company (UPS) enforces. Plus, they charged for dimensional weight of the larger box (19lbs cost instead of the actual weight cost of 8lbs), then used a smaller box so that the store did not get charged for the 19lbs dimensional weight. So to recap - the store paid for 8lbs of freight but charged customer for 19lbs of freight. Talk about deceptive business practices. This store should be investigated. Do not take your fragile items here to ship unless you packed it yourself. If you get charged for dimensional weight, make sure the store actually uses the appropriate box.

US Post Office - Beautiful architecture. Love the ceiling.

US Post Office

(225 reviews)

Chelsea, Midtown West

I went to the post office with my son to renew his passport. There was a long delay, so be prepared…read moreto wait at least 1-2 hours. However, the worker, Penny/Jenny, was very kind, respectful, and helpful. She apologized for the long wait and communicated with us throughout the process. She appeared to be the only one working, but she still handled everything with patience and professionalism. Overall, I had a pleasant experience because of her kindness and great customer service.

This used to be my go to Post Office when it was once 24hrs, back in the day…read more This is still a solid choice when in need of a Post Office that has flexible, extended hours. During my visit on a Saturday afternoon, my wait was 45 minutes. Which was fine, had plenty to occupy my time. Despite paying higher price's for shipping packages. My package which was going local to Queen's took over 2 weeks to arrive. If I am mailing off packages to the Southern part of the Country, it takes a week or so. The service left a lot to be desired, but that did not stop me from being thrilled to have my packages mailed out. The architecture of this majestic post office is on another level. The Corinthian colonnades, and the Imperial Coat of Arms of Prussia. This specific design is carved into a decorative, hexagonal ceiling panel, which is commonly found in historic government buildings, palaces, or university halls constructed during the Prussian era or German Empire.

The UPS Store - shipping_centers - Updated October 2026

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