I went in to send a package back to tik tok. They were very busy .but Georgina kept trying to help me. She was patient. Kind and Knowledgeable. She worked waiting on many people but came back to try and get me an answer. she was awesome and Richard Helped some as well. If u ever need kindness and support. See Gorgina at UPS. Thank u for your courtesy. Mrs. S. read more

Quite honestly the UPS store on Court St. Bklyn is horrible. The owner, shall we say, has issues. Dealing with him is not only unpleasant but he is quite ignorant when it comes to Amazon's return policies. There is often a long line in the store as the owner struggles to use the computer and scanner. The owner's unpleasantness and apparent incompetence affects the employees. There is an unusually high level of turnover which means that no employees are fully expert. The retail part of the operation is poor: most packing items overpriced and poorly displayed. Potential customers would be well served by going elsewhere. read more

Neve pick up phone, Did not follow instructions re apostille service. Deejay the notary is useless. Expensive and lousy service. NEVER USE

Sometimes this store is great and a breeze in and out and other times the line goes all the way to the entrance door. Either way the service is always friendly and they do the best they can! I come here often to do Amazon returns and when the self serve kiosk work I love it but when I have to stand on line, I don't. Especially when I stand on line and then they say the kiosk isn't broken even though it has an out of order sign on it. read more

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while on break from court my lawyer told me i needed a few documents notarized and glad i was able to go to the ups store nearby who has a employee who is a notary public. fast service, cost was reasonable. i didnt know that the ups stores offers this service and glad they do cause my time was limited as well as my patience with this dumb lawyer of mine. read more

I am absolutely disgusted with the service at the Nassau Street UPS Store. Around 5:30 PM, I received a call from a female employee regarding the apostille I had ordered. She spoke so softly that I could barely understand her, but I gathered it had to do with my package. I mentioned that it was a coincidence she called because I had just sent an email noting that the tracking information showed my package was delivered to her store. She then transferred me to another employee. The next woman who answered said abruptly, "UPS Store, let me put you on hold." I was left waiting for 13 minutes before a recording instructed me to email the store. I called back two more times, only to be placed on hold again for about 10 minutes before receiving the same automated message. After several more attempts, I reached nothing but the recording directing me to email. This isn't the first time I've had trouble with this store. Out of three calls in the past two weeks, only once was I able to speak to someone directly. I understand that the store may be busy, but this is unacceptable customer service. Leaving customers on hold for long periods, only to be routed to a recording, is both unprofessional and frustrating. I worked in customer service for 13 years, and I learned early on that you never put someone on hold unless you can get back to them promptly. During peak times, I would always answer, explain that we were busy, and offer to take a number and call them back. That is basic respect for a customer's time. Being ignored because the store is understaffed is not an excuse, it is poor management. I strongly recommend that this location hire additional part-time employees to handle peak hours. Without that, the store will continue to fail its customers. Please do better!! read more

EXCELLENT SERVICE, great follow through. If you are coming here for Document Apostille, they absolutely managed everything end to end. yes, it was a crazy line the first time i went (i was referred by NYC Document offices to come here for help) I needed out of state docs Apostilled and couldn't travel to another state to do this. They took care of it all. Same with the Apostille on FBI background check. Fast, thorough, great communication and they managed the shipment back to Europe for me. Yes, it co$t$ -- however, it's worth it. read more

Never had a problem when dropping off packages to be delivered or for Amazon returns. read more

The UPS Store - Shipping Centers Near Me - New York, New York

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Inconsistent quotes, long lines, and poor packing. You're better off delivering the package yourself. Staff is rude and doesn't know how to do anything, literally was standing there waiting to ship a simple package for 30 minutes. Avoid at all costs read more

This is ridiculous. This store is in a downtown heavy trafficked area, with a long line of waiting customers. Its 1130-12p and tbey only have 1 person working the customer service line. All the while theres 2 other people in the back, one sitting at a desk and the other just aimlessly standing doing nothing. Its annoying. But I got my notary done, just had to wait like 10/15 mins unnecessarily. read more

Excellent experience. The Apostille service staff is knowledgeable and very competent. I felt assured throughout the entire process. Highly recommend. read more

Do not under any circumstances use this place to have your packages delivered, especially if they are even the slightest bit important or time sensitive (what isn't?). I have used it for two years because I have had no other choice but consistently my packages are not checked in on time (this is through Anytime mailbox). I just received a package from three months ago that was never even checked in! Also I have received important papers like paychecks and 1099s weeks late. It took eight days for the single employee that checks packages in to check in my last package. The delay is absolutely ridiculous. Daniel is amazing though (5 stars for him). read more

Perfect review. Expectations met. Very competent staff. Products requested were super. Needed help in translation.

So far, one star for UPS Store 4766. I sent a marriage certificate for the apostille service in June 2024 from Singapore. They acknowledged receipt and informed me that they would start processing on 5 July 2024. So far so good. Since then, however, I have had no communication and received no tracking number. Currently, I am extremely concerned as my numerous emails and attempts to contact them with the web form have simply gone unanswered for the last two weeks. The document is time-sensitive, and as an important document I just want to know do they have it and is it being processed? The response time was always quick up until 5 July, and I have no idea why they are being unresponsive now. If you are reading this review, UPS Store 4766, what the bloody hell is going on? This is extremely unprofessional and reflects very poorly on a business that holds itself to deal with important and time-sensitive legal documents. Check your bloody inbox and give me an update, please! read more

After verifying that they open at 8:30 AM, I arrived at 8:50 AM to mail something time sensitive. Instead, not only were they not open, but there was a line of 12+ people outside. read more

Extremely long lines. Completely disorganized. They don't clearly mark anything nor do they tell you what to do (or what they cannot do) until you wait on a 20 minute line. I had made a reservation for getting a passport photo and was told after waiting on said 20 minute line that they are out of film. I wound up going to Duane Reade on 40 Wall and was in and out within 5 minutes with my photo. Even the local post office was way quicker than this place. Avoid like the plague! read more

Staff is fine - nice, having fun, not super efficient but that does not really bother me. However, today is the 4th time I have gone in the middle of the day where it's randomly closed. Please, please fix this. There is always at least one other customer (if not multiple) waiting outside equally as bummed out. read more

Absolutely do not go here to get a document translated/notarized or apostilled. The translator misspelled a major American city and then signed her name certifying she had reviewed it. This translation is useless to me. I needed this document for next steps in a process, but this blatant error had me fall behind in the steps and seek another translator. read more

Love this UPS store, Super smart & helpful employees! Although it is usually busy the vibe is always calm. So convienent (sp?) too! read more

the best post office I've been to. the best service quality n value. I appreciate your business

The ups store on Nassau st is generally helpful and efficient. Staff is helpful They keep line moving read more

I would not send my worst enemy into the store. I've been here 5 to 7 times and it is absolutely chaotic. The employees have no interest in working there or helping you. Packages and random boxes are piled on the floors to the ceiling with labels on them. It's unclear if things actually get shipped out on time and if you need to print a return label, forget about it. It's at least six dollars to use their computer for five minutes and print a label. Use the fedex store on William where the manager is a kind and helpful lady and the store is clean. read more

This store is a Bounce luggage storage location. I checked bags in when they opened today, a Sunday. The woman who took my luggage confirmed that I needed to pick them up by closing time at 4 pm. The store was locked when I arrived at 3:29 pm and did not reopen today. I currently have zero luggage and all of my bags are being held hostage until they open (hopefully on time) tomorrow morning. They aren't responding to voicemail, email, social media or calls from Bounce. Unreliable and unprofessional. I am beyond frustrated. read more

I've always had a pleasant experience at that location. The employees are very helpful. My trips there are primarily to return Amazon but the few times I've gone to ship something I've been very pleased with the service. read more

This is the worst UPS location. The Amazon machines NEVER work. The staff is incredibly miserable and acts like they hate their lives. They are rude and make you feel bad if you need help. It feels that they intentionally keep the lines long and move slowly to make everyone wait. read more

I attempted to get an important document notarized af 3:30pm. After waiting for 10 minutes in line, I'm eventually told that the notary is on break till 4:10pm. I couldn't wait because I had an appointment and since the store is open till 7:30, I assumed it would be okay. I come back at 5:10pm and I'm then rudely told the notary left for the day at 5:00pm. Long story short, If you need an important document notarized, find a more reliable place of business. read more

Been using them for my Amazon returns. Its a snap and the staff is very friendly and helpful. Took only minutes to complete my return!

fast and courteous service. Polite and friendly staff.

Great, fast apostille service no issues or complains

Clive was fantastic. Packed all my items safely. I will only use this location from here on out!

It was a positive experience collaborating with your team. The only aspect I see for potential improvement is the challenge of reaching someone by phone. I acknowledge that this may be difficult due to the busy and possibly understaffed nature of your location, but it's worth considering for enhancement. read more

Went here to get my passport renewed. On top of the government costs, UPS charged about $31 for the envelope, shipping, etc. I went before work, and there was just one woman working. She seemed annoyed that more and more customers kept trickling in, but it didn't affect the quality of service (well, for me, since I was first in line. The other people behind me had to wait). read more

The UPS Store - Shipping Centers Near Me - New York, New York

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Waiting times insane. One rep for entire store. Too slow and not staffed appropriately. read more

During the Covid 19 virus breakout I had to obtain a mailbox, I found out I needed to get something sent to me, it had to be post marked day of. After paying $279.81 and filling out all paperwork, I was told by the end of the day that a mailbox would be assigned. Now since there is a lockdown and foot traffic is minimal, I can't believer the store was very busy at least not busy enough to assign me a mailbox number. I called only to find out the girl who does that left for the day. She had my paperwork and money for 5 hours and I couldn't get a box number assigned. I'm not going to get mail delivered to a place where I get lied to, them to have some punk tell me I need to show respect. I showed respect with my $279.81, show me some respect and do what you say you're going to do, better yet, refund me my money. I already spoke to Chase Sapphire, tomorrow I will call UPS and since I filled out paperwork for mail which falls under Federal, I will be calling the USPS as well. Refund me my $279.81 and stop lying to customers !!! read more

This location needs new workers and needs to be reorganized and cleaned up. The lines are always long and they do not give receipts because the owner is to cheap. Yesterday there was a line of 20 people and one person at the register and the other worker was on the phone hanging out. read more

The staff here is always, always uber professional!!! I trust all of my mailing, packaging needs to the store!

Bad service. Misleading website regarding apostle services. What is advertised as taking hours or days takes weeks. Avoid this place. They don't say that on the phone and don't reply to emails. read more

I went to this UPS store almost 30 minutes before they closed, there was no one in line except for me and the clerk was incredibly rude and refused to ship my items. Don't waste your time here, go to FedEx on William St or the UPS on Broadway. This is by far the worst shipping location in FiDi. read more

I used their services extensively in 2022 for Apostilles as well as UPS general services. The staff is excellent and their service could not be higher. read more

I was trying to do a warranty exchange for an iPhone and needed to find a UPS location to help me with the process according to Apple. The day before I walked all the way to Wall Street because this UPS was close for the Holidays. That UPS store stated they don't have the Apple packaging. So I stopped by on a (10/07/15)Tuesday evening (Around 6PM) right after my internship. The staff was just simply AMAZING !! She was one person doing 3 people's work. She maintain claim and she handle everything very well. She told me that it was ridiculous that the previous UPS wasn't able to ship it all for me because they use the same packaging. She was very friendly and helpful. I definitely would come back to this UPS if I'm by this area. read more