I had to return a package and chose this location. Very seamless process... I walked in, handed them the box, and they scanned it and gave me a receipt with tracking. Short wait, friendly person, and my package got where it needed to go. No complaints! read more

Went in for a passport photo . Never asked whether digital or hard copy. Gave me hard copy $17 I asked if I could upload and he said u never said u needed digital - didn't occur to me I could scan myself and they charged me another $10 - so $27 for a passport photo. Ridiculous. read more

Had to return a package there last Sunday. The process was extremely easy, no line, and the person working was delightful ! Happy that chose this store to return my package. read more

If you want an attitude make sure to come here to send your packages. The lady who I believe is named Daria has a disgusting smartass attitude. I am not the only one who has experienced an issue with her based on other reviews. There is another woman as well who wanted to lecture me on how to put a piece of tape on a package which was completely unnecessary. It is unfortunate that this is the closest UPS to me because the associates in this store make me want to never come back. read more

Tarek is the best! I rented a personal mailbox here for a while and he was extremely accommodating. He made sure to always reply to calls or emails in a timely manner and went above and beyond when I was out of the country and when I moved away. There were multiple times I forgot to get back to him or update my account/billing info but he always made sure to follow up with me. If I hadn't moved away I would have stayed at this UPS store forever. I highly recommend Tarek and his team to anyone in need of UPS mailbox services. read more

Never using this place again! $10.13 for 17 black and white print outs!? $2.50 was "computer use" After asking for an explanation I get "I used the computer to print them didn't I?" What is wrong with people!? If I did this at FedEx it would have been $1.70. read more

The UPS Store - Rip off - Shipping Centers Near Me - New York, New York

Fast service with no issues. Much less crowded than others in the area. Would recommend.

Be very careful with this place. They will steal your package. Multiple people that drop off theirs packages but was never sent out and if you talk to the owner he will blame you instead. read more

I came in for fingerprinting services and the manager made it incredibly easy, convenient, and efficient. The staff was super accommodating as I showed up late for my scheduled appointment and yet they did not hesitate to help me. Seriously, this store is super convenient and when other companies and stores seem to always have lackluster customer service, this store stands as a bastion of an excellent customer experience. Loved my short time here, and I will definitely be back for all my mailbox needs. I'm not sure what all the other reviews are about, this place is super nice and I'd definitely come here again. They are trustworthy, accommodating, convenient, I mean what more could you want? I think this is just one of those cases where one person who has a bad experience leaves a review, whereas the thousand who got amazing service and got what they needed quickly and efficiently did not. Very common, and it sucks because those negative reviews on this location are not at all what this place is like. The manager even responds to many of those 1 star reviews and offers solutions and explanations, his ethic is unmatched. Highly recommend this place for any and all mailbox needs, fingerprinting, and the other services they offer. read more

I recommend using this UPS if you're looking to lose your items. I sent a birthday gift to my sister at this location and miraculously they LOST my package. After reading the other reviews, I'm pretty sure the owner or his staff are stealing from customers. The store was dirty and smelly and the service was horrible considering they lost my package. read more

I live in Brooklyn and work in the Seaport - this is my go-to shipping store - they are less crowded than others in the area. If there is a line, they are always apologetic, efficient and appreciative of my time. They have taken steps to improve their customer service so if you have been put off in the past, give them an another shot. They also answer the phone unlike many places. Tarek is a notary and is usually available immediately - just call ahead to confirm. I just got a reference letter notarized with stamp and seal for $5! I recommend highly them! read more

There should be a zero rating. This place is horrible: terrible customer service, long waits even when no other customers are there and they laugh in your face about whatever you're trying to do there. The "owner" is the worst one, incredibly rude!! read more

I had an appointment today for my finger prints . I came in 30 min early and they took me in and it was a great experience and I would highly recommend this place . Thank you read more

I can't say how happy I was with the service of Tarek and his assistant. I had a horrible experience with the 305 Broadway UPS store with a print order that wasn't done and no one was going yo notify me. But Tarek went out of his way to answer my questions and help me get my order printed for a huge event the next day. Not only that he had it done in 20 minutes instead of an hour. Don't know what I would have done without their assistance, and they were the third UPS I called. read more

I have not received a package shipped on 2/28/2022. UPS said it is not their issue and the UPS store have not responded to SEVERAL inquiries. I would really like to give " negative" stars. read more

Expensive items claimed to be "picked up" but dont give me the location of my item. I see this happens a lot so I am not surprised. Owner also doesnt take responsibility and blames the customer read more

Do NOT go to this UPS. They steal packages and the owner will do nothing about it but find excuses to blame you.

I visited this UPS Store to send some very important and valuable items and the employee named Daria was extremely rude throughout my whole experience. The whole time she acted like I (paying customer) was the biggest inconvenience, she kept rolling her eyes when I asked questions about box options or insurance and mumbling how expensive shipping my package was going to be. She did not allow me to help her package my own items and every time I tried to help she kept telling me to stop it or to not touch the box, mind you the box and materials that I was paying for. Luckily, more customers came in and when she went to attend to them, I was able to properly package some of my items since she was doing such a poor job. Daria, let me remind you that you are providing a paid service, not doing a favor for someone. If you hate your job so much that you are so rude and annoyed on a Monday at 9 AM then I highly suggest you change careers and find a job where 0 customer service is involved because your lack of professionalism does not reflect a person that according to you has 17 years of experience in this field. Overall, I recommend you avoid this location if you need any help from an employee and if you do, make sure Daria is not the one to assist you because you are better off going to another UPS Store or even a FedEx location. read more

What a hidden gem! I went here looking for a notary public and was pleasantly surprised that I was able to have my document notarized and faxed. The staff were friendly and it went quick. read more

Great service always willing to help, super friendly staff and when needed a notary they were available and helped me with no problem. Reading some of theses other negative comments they are not accurate at all. Thanks again for the services you provide read more

Every single employee here is so rude and passive aggressive. Maybe they're all unhappy working there but every time I've gone I've interacted with a different employee and they act annoyed by me just being in the store alone. Ive gone to return a couple Amazon purchases and buy packing tape so it's not like I'm asking them to do something complicated. I once asked the lady who was working how much the tape was because there was no price on it and she purposely mumbled the price so I couldn't hear & when i said I'm sorry I couldn't hear you she rolled her eyes. Like what?! I'm literally giving your store money by purchasing something HOW are you irritated? They're like DMV employees.. annoyed if you even walk in there. I try to avoid this store location but I live right next to it so it's convenient to go there. Unless that's your situation too, avoid this store. read more

I use them all the time, always friendly and take care of what I need.. And always send me a notification when I get a package Mr. Kevin

In this shop simply : The best customer service; they are willing to help & answer all your questions with a smile. Sure, It was a happy experience. read more

Waited for over an hour and a half to have a document notarized just to have the notary's commission expire 6 weeks later, making my document useless, my money wasted and now I have to get the document re-notarized Do not go here for notary services. read more

I didn't get her name but all I can say is the person working the counter today who scanned in my spectrum equipment around 1:30pm was the most unfriendly and rude person. She is the reason I won't go back and will go to another location. She was more concerned with the guy down the block smoking weed than assisting me. Why you gotta be so angry. Get over yourself please and remember your job is based on customer service and there are plenty of other locations in the city to go to. read more

I came here to see if I was the only person Daria is incredibly rude to as I am constantly confused why she is so abrasive to me each time I come in. Unfortunately I see many reviews saying the same thing from years ago and the problem still persists. The other employees have been delightful but for some reason Daria is quite mean and acts like scanning in your package in is a major inconvenience. She purposely mumbles responses to your questions, as if you are annoying her, and when you ask for clarification she gets a bit nasty. This is the closest UPS store to my apartment but when I have the time I purposely go to another location to avoid this interaction. read more

So helpful! Even went the extra mile to make sure they had my information before my phone died by taking a photo on their phone. Really great. Also a nice calm environment my favorite ups store to go to and I don't even live near by I try to go to that one if I can at 64 beaver st read more

My first transaction with this location. Previously been going to nassau street location. This beaver location is much better in every way. Better customer service. Very nice facility. By comparison nassua location is a dump. Good find. read more

The UPS Store - Great service clean location - Shipping Centers Near Me - New York, New York

Very helpful with getting a doc notarized and completed. Tarek was great. Love the friendly new attitude!

Good service. Customer service was exceptional and friendly. I went here to do fingerprinting which I had no idea they had this service. This location also does notary. read more

I've been coming to this UPS store since March of this year to use the printer. I got to know Daria who has been so helpful, efficient and funny. Keep up the great work! Thank you. read more

They get the job done. Tarek packed my TV securely in a couple of minutes and was very friendly. I'll be coming back to this location.

Whoever owns this store might want to invest in some anonymous customers to survey the quality of customer service provided by the employees here because good lord was this an experience. I've never had an employee seem more disinterested in assisting me. I walked in shortly after the store opened and the store was completely empty. I simply needed to take a passport photo and mail my paperwork. Easy enough, right? Well, I waited by the front desk and eventually a female employee appeared from the back of the store, stood about 15 feet away from me and just stared at me. Made me feel like I had just walked into her living room or something. She never said "good morning," or "how can I help you"...she just stared in a way that said "what now." I said I'd like a passport photo and she said no. Mind you, I could barely hear her because she was standing so far away and refused to perform the basic courtesy of walking closer to make communicating easier. I asked if this store provides passport photos and she very curtly stated "11:30." There's no signage that says passports after 11:30 a.m. and nothing on the store's website states this information, so what gives? Rather than waste time demanding a manager or losing my temper, I left and walked up to Nassau street to another UPS store where the employee not only assisted me with the passport photo, but he was polite and helpful. When I told him about my experience here he stated she probably didn't want to be bothered. No kidding. No wonder this place has a one star average. read more

Barbara has AWESOME customer service skills. From assisting with package returns to passport pictures, she is always so eager to help and extremely pleasant. Thank you for your service Barbara:) You are a gem in the Beaver street community! read more

I was searching for a UPS Mailbox in Downtown Manhattan when I stumbled upon this location at 64 Beaver Street. The staff were very friendly, helping me get my mailbox set up right away. Since I wasn't sure how long I would need mailbox, I initially went with a 3 month subscription. When it came time to renew I did so immediately. The service here is excellent and I rarely have to wait. This location is more spacious than your average UPS Store, where there's plenty of room to consolidate your mail and packages for travel. I also appreciate the handy email notifications they send out when your packages arrive. I've never lost a package and I trust the team here with my deliveries. If you're looking for a mailbox, I highly recommend this location. read more

Great seevice. I strongly recommend . Very helpful and good customer service. Printing and shipping

These guys allowed me to purchase shipping insurance on my $2800 TV without telling me that there are specific shipping procedures for being able to actually claim said insurance. $200 later and a BBBBAAAADDDDLLY cracked TV. UPS has denied my claim. The worst part is!!!! I HAVE NEITHER THE INSURANCE FUNDS NOR MY TOP OF THE LINE TV!!!! UPS shipped my TV back to this store after evaluating my TV and denying my claim and this store WONT SHIP MY TV BACK without me paying YET AGAIN for to ship my TV back to me. I repeat! I have NO TV nor the insurance funds. I'll be taking these guys to small claims court IMMEDIATELY. The least they could do is either refund the shipping charges or send my expensive ass TV back to me so that i can attempt to repair it!!! If i pups give them 0 stars I would. I so wish i could "Yelp" UPS HQ too. This situation is BEYOND REDICULOUS.... that I won't even get the TV back without paying another $150-$200. I am RED with anger over this 2.5 month long process and 10-14 calls to end up with NOTHING!!! read more

This place is a complete joke. Avoid at all costs. Staff is completely rude and unwilling to ship. Only use to drop off.

Shout out to the new owner Tarik and to Daria. Always do their best to go above and beyond my expectations. Thank you

Terrible customer service. Came to send a return package, had a QR code, so everything was paid for. Never said a word to me. Just "mhmmm". When I thanked her, she responded with "mhmmm" as well. Very rude and standoffish read more