The store is a very busy store and they are very efficient and pleasant. Yes sometimes we do have to wait but it's not because of them all the time it is because we as customers do not come in properly prepared with everything in order to expedite the process, I have been in there for somebody has a lengthy process and they are so disorganized it backs up the line so you cannot blame the staff. We need to take responsibility for some of the lengthy wait time if you want things to move efficiently have your items in order. This is a small store and it does get cramped, but I feel they are doing a great job given what they have to work with. read more

Notary service was efficient and courteous. Lots of shipping supplies for purchase too!

All employees at this location are professional, courteous and helpful. Location is clean and organize.

The store always has at least a 15 minute line. Many of the sales associate behind the counter do not try to help two customers at once. Even when one customer has a lengthy process and someone could just be dropping off a package or buying a box. It's seriously infuriating. I waited 20 minutes for this woman to ring up an international shipment and asked very politely after 15 minutes if she could ring me up quickly. The line was out the door. The staff here should have more support, it's not their fault, but they should be able to work to keep up with the volume of customers. read more

I bring my returns here, printing the labels out myself. The employees are lovely and efficient and they provide receipts immediately and I don't think I have ever not walked in and been next or nearly next in line. Way better than my experience at some other locations! Thanks for the great service! read more

I am updating my prior review because I am hoping that the owner of this franchise reaches out to me about about my package which was opened and resealed and stuffed with an empty plastic bag in the UPS store on 387 2nd Avenue. I have 2 police reports (from Precinct 13) and MA, where the recipient of the empty package lives. I am trying to avoid small claims court. I have tried to get in touch with the owner of the store via the sites email and emails directly to the manager. The police have also requested video from the store for that evening. Neither of us have heard back. Maile from the new Fed Ex on 1st Ave instead! read more

This lovely lady named Mya is sick a big help she's the sweetest girl ever She's so patient with elderly people Patient with everyone She always put a smile on my face Please keep her around i would have to make her my new bestie read more

Looking to get passport photo and they offer digital and printouts. Im really geeked because they answer the phone on the first ring!

Lissette Apolo is the worst manager I have come across. She would not release my package with my ID first name written in Italian and translated in English. I showed the credit cards with the English name and also offered to show the notarized document that says I am the same person and the name is just a translation. She did not want to see the document, ironically being a notary herself. I can pickup packages at the post office with what I provided but that wasn't enough for her at the UPS Store. She needs better training, was very rude and did not want to see the notarized document. If I could give her a zero rating, I would.... read more

I felt compelled to write a review specifically for one of the gentlemen working at this location. Abiel provides absolutely outstanding service every single time. Not only is he knowledgeable and efficient, handling my shipments quickly, but he is also incredibly easy to speak with. Abiel is always patient, kind, and willing to help with whatever I need, no matter how busy the store gets. It's always nice to see him; he has a way of making stressful errands feel easy. Furthermore, it is always such a pleasure to be greeted warmly when I walk in the door--he genuinely makes everyone feel like a valued customer. Abiel consistently goes above and beyond to make sure everything is perfect. I can't recommend this location enough. If you need help with shipping or printing, this is the place to go and don't forget to say hello to Abiel while you are there. :) read more

Besides a place to send packages, they have a notary!! And they give good advice. Once, they suggested I use the post office to send internationally. The cost would be less. Sounds like bad business, but it made me trust them for future business. read more

This UPS store is pretty close to my apartment. They just changed locations and moved across the street from where they've been for years. Giving 3 stars because the gentleman in his late 20's early 30's at the counter is always so rude to me! For no reason honestly. It's hard to hear someone speak through the mask and plexiglass (love to see them taking the proper precautions though) and he's acts SO annoyed when I politely ask him to repeat what he said because he speaks so low. Writing a review now because it's become a consistent issue and I leave frustrated and annoyed every time. read more

The UPS Store - Long lines are the new normal. But happy to see they're keeping up with social distancing guidelines!! - Printing Services Near Me - New York, New York

if you're in the area and in need of services I highly recommend this u.p.s. location. Not only is their customer service is second to none, but the manager Liz is consistently outstanding, always exceeding my expectations every time. I'm always impressed with her professionalism and customer service. The ambiance here is always inviting and comfortable. definitely my go-to place for expert packing, shipping printing, document, finishing packages, notary, shredding, and even faxing. The staff is not only friendly but also highly skilled. I feel like Pricing is fair and transparent - definitely value for money. Efficiency and punctuality are hallmarks of their service! read more

The she troll from hell continues working here despite negative reviews directly from customers. Today she threw a receipt on the counter, because she knew I wrote her a well-deserved terrible review on Google for when she refused service to me a few weeks back. Absolutely no reason not to fire her. She's rude, disrespectful, and clearly driven by hormones that she does not control. Your business will be better without her. Next time she snaps at me I'm calling the cops! The only UPS store for 20 blocks unfortunately. To be continued. read more

DO NOT TAKE YOUR PACKAGE HERE UNLESS YOU HOPE FOR IT TO GET LOST AND NO ONE DOES ANYTHING ABOUT IT. Give zero stars if I could. Will not answer phones, will not call back, will not help with claims. Watched one of the workers just disrespectfully kick another woman's package to the side after she had walked out. Horrible service. But like I said, if you want valuables missing and workers to care less about your things, this is the place!! - not sure why it's checking on service requested and quality, because neither of those happened. JOHN is who kicked the package, check the tapes UPS, he's who lost my package, when I just went in to speak with him about my claim he was so rude and seemed high. He also very much gave off the impression he had zero care for my frustration and was going to do nothing to help. read more

I go to this UPS store for all of my needs. They've been helping me with everything down to Passport photos helping me organize my company and they just the greatest especially Lissette. They are so lucky to have Lissette in this job. She's the best I wouldn't deal with anybody else, but the setbecause she knows where she's doing she's helpful. She's very nice about it and the best. read more

I do not know what I would do without this UPS store at 387 2nd Ave. Lisette the manager has been helping me fir so many years with documents copies and just about everything I could possibly need. I am always met with a warm greeting and wonderful service. It's a great great addition to our neighborhood thanks to Lisette. read more

Today I got there when the store opened at 8am. No one was there and the store was locked. A line began to form. Slowly people gave up as the clock kept ticking and no one showed up to open the store. Finally, at 8:25, a male employee showed up. He didn't say a word - sorry, I'm late - or anything to acknowledge the line. He took his time and kept his headphones in. Finally at 8:30 he started helping the queue of customers and still never said a word. I come here regularly and Lisette is wonderful and I've never had an issue. But how do you have a customer-facing business and not acknowledge that you're 30 minutes late opening a store? read more

UPS used to print return labels for free, now they charge $6. Such a Scam! FedEx still prints labels for free

Probably one of the worst UPS stores I have ever encountered across the US... I used this location twice once because UPS delivery couldn't deliver a parcel and left it there, and second time to mail something and wow the same rude lady was there for both times! Her tone of voice was full of condescending attitude and complained pretty much about everything. They also nickel and dime you for items that are free at any other UPS store, from like the 5 day free pickup provided by UPS or needing to use their tape. And no where in any contracts says that you owe any of those fees but only at this special location, they like to make up fees as they go on the spot. Avoid at all costs! read more

Just a note to commend the extraordinary manager of the 387 2nd Street UPS store --Lisette--and her exceptional staff, most of them personally trained by Lisette. Lisette was not born in the U.S., yet she embodies the best virtues of American enterprise: friendliness, professionalism and deep knowledge of the business. I've lived in Manhattan for more than a decade and have trusted this store for hundreds of my shipments. In some ways, I feel they are family, in part because many of my shipments involve MY family and I want them handled with care and precision. And that's exactly the case. Lisette and her staff greet me by name and with a smile. (no small thing in today's frenzied Manhattan). No matter busy they are, I've never felt they didn't care about my business. For the rare instance in which a package is delayed or damaged -- no fault of the store -- I am kept informed of progress toward a solution, and there's always a satisfactory solution. Once last year when power collapsed in a block of stores including the 2nd Avenue UPS, I found Lisette inside the office using a flashlight to give directions to customers on where to go to find services. Any other store would have just closed and locked the door immediately. I was not surprised. Keeping the office open for customers, despite a power outage, is what I would expect from family. -- Bill I. read more

This Ups is managed so well and we are assisted by the employees especially Jesus and the manager5472... she is amazing and so accommodating .. excellent service .. I would go out of my way to go to this ups store read more

Chronically understaffed. Lines out the door are the normal. Very poorly run. It's obvious they do not care about the customer, but when you're UPS do you really have to? read more

Terrible. Not only was the customer service ho I just paid $4.35 to print 3 pieces of paper at this UPS store. Unlike Staples and USPS where you can email it and get a link (For free) and print them for .14c each, they charge you $3 to email it to them, plus .30c a page for B/W. DID THE RUDE GIRL TELL ME THAT?!? Of course not. Never once was told the price. She also complained because customers were coming in and her coworker 'jinxed' them so they had to work. Never returning. I was NEVER TOLD THE PRICE. I tell everyone to avoid this location and all UPS for printing. read more

The UPS Store - Printing Services Near Me - New York, New York

Lis was very helpful and kind. Very much appreciated her helping with all of our packaging needs

I have been coming here for years, but recently I have NEVER been treated so rudely in my life. I will never go there again, FedEx all the way. 12/13/2023. Two horrible kids working there,rude to everyone in front of us also. Hideous! So sorry I have to leave one star. Never again! read more

They never show up for work, unreliable in the mornings. This has happened more than once now. I feel that this is enough of an explanation but yelp wants this longer. read more

The short: Literally, never again. This store sucks, is gross & messy, overpriced with rude staff. Order on Amazon or use city moving boxes, or any other NYC box delivery service. The longer: we walk into the store and there's no one there except the cashier. We told him we were looking for moving boxes and asked prices, and he handed us a piece of paper with box dimensions and sizes and turned away. We looked at him and said: "we just need a large box and a medium size box." We asked if he could show us the boxes. He, instead, took 2 customers and answered a phone call before helping us. Then, he scolded me like a child for grabbing a bag for the boxes, when I had asked him twice to no avail. Aside from the shitty customer service, this place has limited stock, is very messy & unkempt, and overcharges beyond belief. We paid $60 for 4 boxes and a baby sized thing of bubble wrap. Never again. We ordered from Amazon and an online delivery service. I don't recommend this spot for purchasing moving supplies. read more

The young guy who works the counter most days literally could not be nicer. I drop off my post office packages there and just pay the $3 because it is so much nicer than the post office. read more

I had them pack an art work to be shipped. When it arrived, the glass was shattered and frame was broken. They apparently just bubble wrapped and left the corners unprotected and did nothing to cover the glass. Since I had paid almost $150 just for packing (plus hundreds for shipping), I requested the packing fee to be refunded but never heard back from them. When I called, the manager put me on hold and didn't come back. When they charge that much for packing you expect them to do a professional job, not that of amateurs. Don't use them if you want your things to be delivered without damage. read more

Awful service, I had a package sent to this location for my son to pick up. Tracking showed delivered and signed for by Lisette on 1/31. He went in on 2/1 to pick up the package and they could not locate it and said it had not been delivered despite being signed for a day earlier. They did not even attempt to locate it and said to just come back the next day, I paid extra to have it delivered by 1/31 knowing he needed it by 2/1. We can't even track the package because it's been marked delivered. I would give them a zero rating if I could. read more

It's a small space and gets crowded quickly. The person I dealt with was clear, helpful, calm, careful, efficient. Good experience. Except wow the prices are high for inter-state delivery. read more

People were extremely kind and helpful to us and other guests. Highly recommend this over other postal options in the area.

Thankful for Brad, Lizette and team- this is my office extension & outsource- I utilize every service they offer and shredding too- both for business and personal work- I am most fortunate the staff is so knowledgeable, helpful and goes the extra mile AND is in our neighborhood- just this week again, the team helped in me in a crisis and too problem solved ! Thank you read more

Ok, thanks for the response. I don't think $2 for two strips of tape is reasonable but if it's a policy - fine.

Just an A-OK UPS store, they get the job done. The downside is the cost being very high, however, that's not their fault but rather the way the whole operation runs. They have a different selection of shipping supply essentials that have been useful. read more

Eric was amazing! He was super helpful in shipping a package for me. I had an unusual situation and he went above and beyond to help me get the package delivered safely. I highly recommend using this location. Thanks again Eric! Kevin read more

Fast and good customer service, good location, clean, friendly and helpful staff and the girl that works there she makes everything so easy, her name is Lissett, she's great! read more

Great location. Lisette has notorized numerous documents for me. Also the have my family in their system so I do not even have to remember addresses when I ship. I highly recommend them. read more

I went to this store on a whim. Need my passport photo taken and saw the sign in the window. I was very happy with my choice. They actually have professional photo equipment / printing which made my picture come out perfect. They seem to have everything here. They also have mailboxes and computer print stations. I am coming back again. read more