First UPS store that actually put a "close for 30 min lunch break" on their door instead of staggering their employee's time so there isn't a disruption of business. read more

Alll ups are horrible and they lose ur packages a lot and it happens very frequently I had a package order 3 times and literally why they keep updating to another address and I know everything is correct they just keep doing that. read more

It's ok to make an Amazon return but you need to have the printed return label. Make sure you take it Printed.

Need better customer service the worker that was there today was rude, came outside to tell me to move the car while we were waiting for parking, my mom moved the car parked next door and the proceeded not to let me in the store stating that he was going to lunch, which he was not since he had just let other customers in right before me. I asked for manager information and he stated that he was the manager. If I could give this place a zero rating I would. read more

This place gets the job done. It's nothing special, just another place to get your Amazon returns in. They haven't lost a package for me just yet, so they're doing something right. Service is on par with all other locations. read more

Get QR system. Not everyone has access to a printer or want to pay fees to print one out.

Great CS small spot little parking but great service. Wo let's have a great attitude. A read more

F this place. Not even an access point. Wasted my time and now I gotta waste more time call support when there's an uneducated person in front of me. read more

Here is the worst service I've had at UPS. I came this place at 1:46pm (2/13/24) for dropping off ... The guy did no care me waiting for long, he's gossiping to somebody by phone... Waste time, could no wait and left read more

I come here to ship out my returns and often bring multiple packages at a time. A man named Mando always helps me and is very patient, efficient and kind. Their hours are correct and convenient. I believe this location doubles as a Uhaul because sometimes they need to step away to help clients but I've never waited more than 3-5 minutes for service. read more

Rude service. Continued talking to co worker when I arrived in the store about personal matters. Grunted a hello then proceeded to try and charge 1 dollar to tape a return box. Honestly where has customer service gone. Also be prepared to parking in the red zone because parking at thins location is atrocious. read more

The sign reads open Sundays till 4 pm and I waited 30 min from 315 pm to 345 pm and no on in the store. No one. There were two other customers that came by as well to drop off packages and nothing no one !!! It looks like they left lights on and computers but no one there. This is really bad for business. I really need this package to go out today and this ups was the only one open this late in this area. My rating would be zero star but due to posting this post I had to give it a rate .... But my rate is negative stars. Very very bad on false advertising. read more

I'm here right now. It's 11:41 and on their door and website it says they are open Sunday's from 10am to 4pm. No one is here, the doors are looked and they aren't answering the phones .. WTF? read more

The UPS Store - UPS closed - Shipping Centers Near Me - Montebello, California

It's a UPS store that has a limit on how many packages you can drop off... as a small business owner that ships packages I needed to drop off nine UPS packages and was told I was only able to drop off four why are you claiming to be a UPS store with a drop off location if you have a limit on packages if you can leave off really unprofessional read more

Came to this location to send out some packages. I was acknowledged and was told it would take a couple of minutes. I was the only customer there and they were not busy. I waited almost 20 minutes, I would of understood the wait if they were busy but none of the 4 employees that where there helped me. Apparently it takes 4 employees to solve a problem on a computer. Save yourself the trip to this store and make the drive to the one on Beverly Blvd. Horrible service!!! read more

Had a great expierence today at this location. Was in a time crunch to ship out a large/heavy birthday gift and the Beverly blvd location was out of stock of bubble wrap and could not guarantee us a ship date. Drove down the street to this location and Christian was extremely helpful with packing our item and had the items we needed to ensure our fragile item was packed properly. Thank you so much Christain! You made our day and also will be making my nieces day when she receives her birthday gift ! read more

I had a such a wonderful experience at this UPS location today! I didn't get her name but the girl at the reception desk is very nice, attentive and super helpful. I needed some pages printed to send out via mail and she was such a pleasure! read more

Website Said they closed at 5 PM I arrived at 4:45 PM and they were already closed. Seriously?? Looks like somebody snuck out of work early!!! I won't be returning to this UPS store. I ended up at a nearby FedEx. Thanks UPS for nothing read more

Inaccurate business hours. Just stopped by and they're closed. It's 5:30 pm and they supposedly close at 6:00pm. Thanks for nothing. read more

Becareful people ! This locations staff steal people's packages !! Don't go there A manager there Scanned my package that contained my T-Mobile Apple Watch in oct 28 2017 at 5:04 pm opened the package stole the watch and is using it and shipped out the package empty ! Finally found out the employees name and info and I'm filing a police report and filing a lawsuit against this UPS location & the person who stole the watch from my package !! read more

I just dropped off numerous amazon returns. The employee that helped me was very helpful & processed everything very quickly. Usually I get a lot of hassle when dropping off returns at other locations. That wasn't the case. I'll be back. Thanks so much read more

Came here to drop off a package on a Saturday at 4pm and it was closed. The sign outside said they close at 5pm. I waited thinking they might be in the restroom but nope. Wasted 20mins waiting outside all for nothing. Really bad location. read more

Great customer service! Every time I go to pick up my packages I am greeted by a very happy energetic employee name Miguel. He really has very well customer service skills! I normally don't write reviews but after today and always going to pick up my packages I have to give credit when credit is due. I think the ups store in montebello is lucky to have an employee like Miguel. read more

I found this place after searching UPS stores open on Sunday. Not that many apparently, so I went to this one. I'm a bit worried after reading all these reviews that it may be worse than I thought. What I was going to write about is just that I got a bad vibe from the guy working there when I dropped of my Amazon return package today, June 9th, 2019 at 12:09pm. He just seemed so quiet, serious, unfriendly, couldn't make eye contact... yet he was looking at me when he thought I wasn't looking, but when I looked at him he quickly turned away, same quiet demeanor, all from under his cap pulled down so low. It was odd, that's all. We were just doing a UPS transaction, not an armed robbery! Lol. The only humanizing factor about him was that he had a child with him at work, which I assume is his daughter or some relative. I hope my package makes it! read more

Came in at 9:30 a.m. no lights a and closed sign. A kid opened the door. Large guy sitting behind desk whom I asked to have something faxed. Fax not in working order. Waste of time. read more

This Ups location was a magnificent trek through incompetence. I had arranged a week before to pick up my giant boxes instead of having them delivered. I called in the morning of delivery three times to ensure they had gotten there. They had, but they were on a trailer for delivery and not ready for pickup. They claimed they would find them for me by the afternoon. When I arrived, they had not found anything. So I sat there waiting. I am still waiting, in fact. I am waiting for the 'jockey' to find the boxes That should have been waiting for me this morning. There are at least ten employees here, but none of them are capable of helping me, apparently. The lady at the reception desk is happy to write as many emails as necessary to ensure I stop bothering her and convince me that it is not her fault that every second I wait I run the risk of waiting even longer in traffic. read more

I wish I can give them 0. Sometimes out of convenience we go to the nearest ups store.... Dont! If you want unprofessional, unhelpful staff go here. read more

I went at 9am to do an Amazon return. The employee inside said he didn't have the code to log into the system and that "Marcus" was the only one that can help me, but was running late. I waited 10 min and finally left because Marcus still hadn't showed up. When I asked if he could contact the manager to get the code, he said there was no manager. I'm never coming back here again. read more

Ohhhhhh so helpful! Store was jammed pack but staff was super nice and ready to help. I needed all the help I could get that day. Thanks kids! You rock. read more

I have gone multiple times at different open hours to try to pick up my package that was delivered to this site and they are never open when it says they should be open. Very disappointing and frustrating. read more

I have been there twice and they are not open. Does anyone know their 2021 hours? How about switching my pickup location?

Dropped off a package yesterday. The man in the counter was the most rude person ever. He doesn't acknowledge customers, call you out of line (just stares and expects you know to walk to the counter), and rolls in his chair like he doesn't care. If he doesn't like his job then idk why he is there. read more

Store hours state 10am-4pm on Sunday, I arrived there at 3:50pm and they were closed. Why have store hours posted if your not going to honor them. read more

Do NOT leave your packages here. I thought because they were the only ones open that my item would dispatch sooner since they are close to the ups dispatch ups center. I was wrong. My packages have been sitting there for almost a week. I called the 1800 number and they said they would send a driver there and my items still sitting there. Since then, I have been shipping from the other location on Washington by the starbucks and the one in downey, and customers already received their packages, and these items are still there, waiting to be picked up. I called them today and they said they are really behind that they would for sure go out today. I asked them if there was anything I can do to get the tracking moving, and they said they would for sure go out today. They said that 3 days ago... read more

The managers always out to lunch you go at 12 there's a sign come back five minutes wait half an hour still no manager I come back at 3:30 again five minutes time be back in return in five minutes and still no buddy opens the store please close it down if you're not even going to operate during normal business hours avoid this place at all costs go to FedEx they're much more reliable read more

Be careful is a very good idea ,going to this location is a round of a dice either ur package will b sent or some how lost ,I gave them my new iPhone 8 to be sent out for repair an now no one can find it, the store has history of employees stealing items,I've been calling and calling I'm not going to stop until I get refund so it's fine they can keep my broken phone .... don't go here too much Hassle read more

This location is terrible. They're never fully opened during their full hours of operations. I came once as soon as they were supposed to open and they were still closed. I thought maybe they were running a little late. This was the closest location to me. And an hour later, still nothing. I call back an hour later to see if they had shown up and no answer and o called over and over again and they never once answered. UPS is losing credibility because of this location. Yes it's the people that run it are terrible but the fact that this place has so many complaints and so many stolen/missing items and people are bringing up that they aren't following their hours of operation and UPS STILL doesn't investigate or do anything about it, I'm going to start delivering with another company. read more

Under new ownership? Miguel was very helpful and considerate, and helped us pack boxes. Everything arrived quickly and safely (even "breakables"). read more

I've been to this location three times during their operating hours. Twice the front door was locked and a sign stated they'll be back in 5 minutes. Tick-tock, tick-tock, nobody returns to the store or answers the phone. Truly incredible that UPS allows their name to be placed at this location. DO NOT waste your time. Instead find an alternative. read more