I've used this UPS store in the past and they really are the best at packing fragile items and making sure it gets to the destination in one piece. Now I live out of the area but this shop (especially Anthony) has been so helpful and responsive to all my questions and so helpful and accommodating. read more

Way Overpriced on passport photos. Helen helped us. I was charged $26! For one set! Two pictures!!! Came home thinking it's the going rate. Did some research and discovered that Fedex charges $15.95. Kicking myself but honestly why are people being ripped off this much on passport pictures?! Not recommending this branch and not coming back for pictures. read more

UPS is UPS, but as far as this location goes, the folks who work here are always friendly, helpful, and efficient. What more can you ask for? read more

Amazing and seamless experience in what was bound for failure. I had a very sensitive couple of packages to be sent to me, however it was delayed a day or two (by the shipper, not UPS) and I had to go out of town. So unless I arranged for something, my sensitive packages would be sitting outside my door for over a week. I switched the package to a UPS store delivery for a fee, hoping they could hold the sensitive packages. Unfortunately, UPS only holds them for a few of days before, sending it back to the shipper. Anthony at the UPS store looked at my packages and arrange for them to be held for an extra five days. He had to go outside the system to do this, but in the end I was able to pick up the packages safe and sound. Anthony even recognized my name during the pick up as he was the one who held the packages for me originally, and I got to thank him in person for delivering my sensitive packages, safe and sound. I should mention that he was a super friendly guy, not only to me, but to all the customers in front of me while I was waiting in line. He did small favors of them, helping them label and pack things, when he didn't have to, and didn't sweat the small stuff. A lot of shipping places don't have this level of personalized service and are strict about the rules to the point that it negatively affects customer service. I would recommend this UPS store and Anthony to anyone with sensitive packages, and will be using the store and requesting him for my packing and shipping needs. read more

Not as good as the UPS store at Ladera Shopping Center. They make you shred documents one by one in their bin, they usually only have one person working, etc. The reason I come here sometimes is they are open on Sundays. read more

I went to mail a pillow and dog toy to my daughter In Alabama I was unclear whether I needed a 12 x 12 or a 14 x 14 but the woman I asked just kind of rolled her eyes and handed me the 14 x 14 box. I could buy four of this box for what this place charges it is highway robbery to charge $8.95 for a plain box that is ridiculously cheaply and thinly made. This store is an absolute rip off. See the photos below read more

The UPS Store - Example of the 14 x 14 box they sold me but they charge me for a 15 x 15 he told me it cost so much because of the size of the box - Printing Services Near Me - Menlo Park, California

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Came here solely for Livescan fingerprint walk-in and the associate Maribel was super helpful in the process. I came across an issue with a part of the documentation entries and Maribel made sure that everything was accurate and correct which i appreciate as well as their patience . read more

The ups store has turned into a huge rip off ... not only are the shipping prices sky high. They want to charge you for using one piece of tape ... so dumb I want to update this review and give them 0 stars. I came in to get a very small box shipped from California to Texas. They wanted 15$!!! I went down to the post office and got it shipped for 4.20$. This place is 3xs the price of what shipping should cost. Avoid like the plague read more

Jason & Xiomara were incredible people, I came in late on a Saturday and by the time they had helped print documents and get everything shipped it was way past closing. They could have said they were closing right away and not taken care of me, however, they both went way our of there way to make sure I was taken care of and went over and above to get things done. Very grateful and would highly recommend this store. Thank you again Jason & Xiomara. read more

Continuing thoughts on my previous review. While setting aside a package to deal with it later when there was no info on it as I my name etc is a false excuse. There was no way to create a label so if this was given as a reason that was not honest. I accept mistakes not dishonesty. I do not accept a dishonest apology. read more

I had a shipping problem and Maribel was fantastic in helping me. She provided great customer service.

I needed to ship some Pkgs but am unable to physically carry them into store. I called ahead and explained my situation. They were very Kind and agreed that they would come to my car, retrieve the pkgs, and credit card, process them for shipping , and then return my card and receipt to me in the car. Their accommodation was Above and Beyond normal service. i will take all future business to this UPS store. special thanks to John for waiting on the sidewalk for me, and processing my shipment, all with efficiency and a smile. read more

Brought in 4 pre-paid boxes, should take the clerk less than a minute to scan and pass on a receipt. After standing in line for about 5 minutes I was told" it will be about 20 minutes I'm starting a notary" Can you scan my boxes first they are prepaid.? No he's ahead of you.. there were 3 people behind me all with the same prepaid boxes/ labeled.. thought this was ridiculous. 4 people waiting for 20 minutes rather than make one person wait just one minute? In a cramped space? a very poor process.. we left.. never going back again. read more

Amazing place - Jason is THE BEST. He is so knowledgable and kind - could answer every single question I have. Also, the team there is incredibly efficient! Definitely recommend for all your shipping / notary needs :) read more

I've had a mailbox at this UPS Store for 3 years. My satisfaction with the business has been improving over the past year because of the excellent, professional service of Maribel. Until this turn of events, I was disappointed because: 1. I paid for a mailbox, but received so little mail that my box was taken away some months ago (when the store moved to its new location), making me wait in line to learn if I have mail and to collect that mail. 2. As a franchisee, the store promotes the UPS brand, but won't do things that a UPS corporate location will do like accepting packages valued at over $1,000 (e.g. any laptop). Further the store says X and the UPS telephone agents say Y, explaining that "The Stores often say X because they are lazy." 3. Often the lines are very long, especially in the afternoon. Note to self: only visit early in the week, in the morning. Sometimes, the store is so understaffed that to get a receipt for a dropped-off package, I am queued up behind someone getting notary services. 4. I once arrived with a shipping label printed on plain paper, but the store would not / could not provide a plastic label holder. "Not our job." I returned home to tape on the label and then ordered 50 free pouches from UPS...and dropped half off at the store for the next customer. :-( I hope that the Store is able to retain Maribel, and hire more employees like her in the future. read more

$5 to buy tape to seal the top of a box is just too ridiculous. I don't want a fake yelp apology like other reviews. I'd like for this to stop. read more

I worked in Retail Environment for a long Time and Today witnessed and Experienced such Unprofessional Help and Lack of Friendliness..I came in to send A Fax...Went up to The Person behind Counter and Said "I would like to do a Fax and need some Paper/Cover letter...I Always Ask "How Are You Doing" ..Handed me a Cover Sheet...Nothing Else...Then I filled it out and Another Woman Was There(I asked if She was The Manager?!She Replied .."Sometimes?"I asked How are You doing?Wasn't even Clear on Her reply...Stood and waited while being faxed...Didn't talk or Even offer to give me a Bag when I paid?!Before She Helped me ,A customer came in and Wanted to ship something...She told the Woman Twice -We don't ship over 1,000$..The customer said "Other UPS Stores Do!She walked out after The Manager said it 3 Times in a Rude Manner....The woman walked out in A Huff...My Other experience in the UPS store in Menlo Park on El Camino has Been Always Positive,Friendly,Helpful...I only went to this one because I had to go to CVS!I will Never recommend or go back to The one in Sharon Heights Again....It's always A Great Idea in When working with the Public To Try and Be Friendly and Helpful during These Tough Times..Kindness /Friendliness goes A Long Way! read more

It's a ups store. They shop packages. I brought my own pre labels package and dropped it off. It made it to the recipient

I went the UPS store for document notary. There was only one staff available when I stepped into the store. The staff, Jason, did a great job of dealing with multiple customers at the same time. Notary of document was done quickly while he was working on courier shipment for other customers. Multi-tasking skills are very rare and Jason is one of the few people who have them. Impressive. read more

This store is absolutely ridiculous. I've gone in instead of my regular UPS store (on Alpine Rd) out of convenience and have left irritated every time. They tried to charge me $15 to "pack the box" for me. It was a HAT. A single hat that I needed a box for. So I said okay fine I'll "pack" it myself. And then she wanted to charge for the single strip of tape to close the box I was already paying for. I know it's not the employees fault, but WOW. This stores policies are absolutely horrible and exploitive. Obviously if I purchase a box, I need to put the item in it. I'm not requesting UPS to fold and organize multiple items. It's a hat. A previous time they told me they wouldn't accept a previously used box because it had "Amazon" on the side. The company I was sending it to will accept it in a recycled amazon box, but she said it wasn't "store policy" and I needed to purchase a new box. I've walked out both times without mailing packages. I would rather drive a little further and be treated fairly. read more

I ship a lot of packages. some are very high value. Without a doubt, this is the best, most pleasant, and friendly shipping store. I cannot give a higher recommendation. I do not even live in Menlo Park but use this store because my repeat experiences over several years have been so good! read more

Returning some items that were prepaid return and needed to go to a UPS store. I called the 1-800- number and only got the location of the office on El Camino Real in Menlo Park. Then it dawned on me when I remembered this store because it is right next to the Martha's Pastries in the Sharon Heights Shopping Center. Lugged in my box in the pouring rain for return shipment with the corresponding numbers I was instructed to initiate my pre-paid return. The young dark haired girl at the desk and the much elder lady with an accent (Brit?) who I think is the owner were a bit confused as to how to properly process my order. A Indian looking gentleman came forward and seemed to know just what to do and walked her through the UPS screens and got everything done under Five Minutes and headed out the door with my receipt! Yea! After reading the other yelp reviews of some of the other UPS stores I would rate this above average experience as the team there stepped up to take care of me. So I would recommend this UPS location. read more

The UPS Store - Sharon Heights UPS Store - Printing Services Near Me - Menlo Park, California

Really poor service. Dropped a package off, obtained a receipt, three weeks later it is no where to be found, very difficult to even get someone on the line to talk to. Finally spoke to Astaria, a supervisor, and she had nothing to say. When asked, they take no responsibility saying that things happen, no idea what happened, just file a claim. I never write reviews, I felt strongly enough to spend the time to write this. I will not be sending packages from this location again. read more

Boy, what a study in contrasts shipping three small packages recently. My experience in the store was very positive. The agent found just the right packaging, the addressing was productive, even for one package going to Canada. I chose UPS Standard service, for a total of $87 including packaging. My packages for Oregon and Washington showed up on schedule in a couple of business days. When my Canada package didn't arrive after a week I went online to their tracking site which said the package had been delivered, but that was not true. I sent an email to UPS customer service asking for more information, and got an autoresponse email saying I had contacted UPS headquarters and directing me to contact UPS Customer Service directly at 1-800-742-5877 visit www.ups.com or email customer.service@ups.com. I went back to the tracking site and it had changed to status "On the way", scheduled for nearly 3 weeks from my ship date, with no other location details. I called the Sharon Heights store, and first got routed down a frustrating voice response unit path that couldn't understand Canadian postal codes, and when I called back and spoke to an agent and told her I had a complaint she told me she was in the middle of something and I should call back in 15 minutes! Can't make this stuff up, too insensitive and not focused on customer care. My lesson is to never use UPS to ship outside the USA. Buh bye! read more

The UPS Store 2388 in the Sharon Heights Shopping Center is superb. The team there is always helpful, efficient, and often go out of their way to be helpful. Yesterday I had to return an Amazon package, usually, take to the Sharon Height UPS, but in printing the label, I had accidentally chosen the Whole Foods QR Code. Took it inadvertently to 2388. The team at 2388, helped me log into Amazon, find the return item, and get the UPS QR code, unexpectedly kind, and useful assistance. Saved taking the package to Whole Foods... long ways away. 5 gold stars for them. JN Woody read more

I truly appreciated the service that Jason rendered to me on August 9, 2021. My document had to be converted from an Adobe File, and printed in duplicate. As a novice in such matters, Jason was very kind and gracious. He rendered service "with a smile". Therefore, I would highly recommend this Store, and thank the Management for having a good Associate like Jason. Try the Store; you will like it. read more

Self righteous employee behind the counter wouldn't let me borrow a piece of tape to wrap up the contents of an Amazon return. Terrible customer service, while the store was basically empty. read more

For years I have driven a bit further to this UPS store (instead of going to the one closer to my house). I've always had good service. Today I made an appointment to get 5 documents notarized. It was a bit more complicated than it sounds. Maribel was fabulous. She was so kind, super professional, very competent, thorough and detail-oriented ---but also very organized and FAST. I am very pleased and grateful! Thanks! read more

Extremely rude woman, who seemed to be the supervisor that day, rejected my package outright because it had small print on it (from a prior shipment) indicating it was once used for alcohol (a bottle of wine). Worth noting, I was extremely nice to her upon arriving, and all she had to do was scan the package (which was a return to a clothing store). I said there's no alcohol, and it was a return package. She looked at the label (which indicated it was a clothing return), and again rejected it. I asked what she wanted me to do? Can I cross out the very small text so I can reuse the box? NOPE! She told me if she sees me cross it out, she'll still reject it. She suggested I find another UPS store. So I went to my car, crossed out the label, waited in line again, and fortunately got a different clerk, who accepted my package. Funny enough, he also accepted another package from someone else with a 'restricted - lithium batteries' label on it, but instead of being a jerk, he asked the person, who said it was a label left on the box from a prior package. Sound familiar? AWFUL. That lady shouldn't be working a customer facing job. She was incredibly rude and unhelpful, for absolutely no reason whatsoever. read more

Been there 2 times for notary services. Bad costumer service. They are always trying to go yo lunch or break. They cancel my appointment because they have to go somewhere read more

I needed several documents notarized. I made an appointment and Maribel was our notary. She was incredibly kind and efficient, attending to us while also being the only staff member on the floor and managing other UPS customers. She made our day really easy! read more

Had a complex set of out of state real estate docs to be notarized. Manuel was personable, smart, professional, detailed oriented, to complete the job in 1.25 hours! 11 signatures required. very impressed and pleased with the courtesy and service my wife and I received. Highly recommended. John Thompson read more

The worse customer service ever! The front desk guy has no idea about shipping instructions and refused to help. Will never come back

Fast and friendly service. I'm always a bit skeptical of UPS stores given the franchise-nature of the business, but this one pleasantly surprised me by taking my Amazon return quickly and even happily accepting a few standard USPS letters I had (after I asked where the nearest mailbox was). read more

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I would have given this store zero or lower score if I could. They tell me the same package which I can hand carry, 1x3 ft is too large and they cannot accept it. The same package that was delivered by UPS. There has been numerous issues with the extremely poor customer service at this store and I am not even sure why they are open for business. Make sure not to waste your valuable time at this store. read more

Experience at this UPS location was pretty smooth when I stopped by to drop off some returns. Even though there were a ton of people at around 4pm after work, the lady at the front was nice enough to quickly process my packages. What I didn't know about UPS or at least this one was that they cared when your tape is scotch or not. At previous UPS stores, I got away with scotch and didn't know that UPS disallowed it. I think I paid about 30c for each box to be retaped, and so be aware that you may do the same. Otherwise, service is efficient here, place is clean, and they even have a 3D printing station! Tl;dr be careful when coming here with packages sealed with scotch tape. They may charge you more! read more

Bought "Next Day Air Early AM" service to ship medicine to my neighbor's child. I had to keep it refrigerated, so I carefully packaged it in a styrofoam container on ice. It absolutely had to get there ASAP and I was assured that it would. Even though I dropped the package off at 8:30a, the UPS Store failed to deliver the package to the sorting facility until it was too late. The medicine got there TWO days later. The ice had melted by then and the medicine was ruined. Neighbors had to call the company to send them the hard-to-find, expensive drug directly. I was also disappointed that UPS took no responsibility for the UPS Store's mess up. "The UPS Store is an individual franchise. They are not officially part of UPS. They screwed up. Take it up with them." Don't come here if you have time-sensitive material to send. read more

Five stars for photocopying. Machines are always clean, well-stocked with paper, and in good working order. Five stars for friendly, helpful employees. You always get acknowledged, they always thank you for waiting, and they get to you as fast as they can. Three stars for price. Why is this place so expensive to ship things? It's not that expensive for copies, but for shipping stuff (or for packing up things you want to ship) it is wicked expensive. My goodness! Location can't be beat. Easy parking. read more

Jason, at this UPS store, saved the day for us, after we received, quite late in the day, the settlement documents from a sale of a property in another state. The documents required a total of 16 notarized signatures, none of which had been flagged by the settlement company for easy identification. Jason slogged through the pages with us, checked all the details, and guided us through finalizing the needed signatures. We were up against the clock to then prepare the package for overnight service. Jason stayed on task, prepared the package, and physically ran it to the UPS truck that had arrived for the last overnight pickup of the day. All this, while he helped other customers or called staff members to assist. They don't make many service people like this anymore! We are most grateful. Carole and Glenn S. read more

I recently went to this UPS store to make a copy of some apartment keys and mail a package. Apartment Keys - When I called them earlier, they seemed a bit confused but stated that they could make a copy of my keys. However, when I got there, they were only able to make a copy of some of my keys. They were not able to make a copy of the smaller mail key and laundry key because they were out of key bases for those. I wish they had told me that they couldn't make a copy of all my keys as now I would have to run to key copying place to make a copy of my smaller keys. When asked, they didn't stated they didn't know when they'd get anymore small key bases After receiving my key copies, I went home and tried to use them. None of the copied keys worked. I had to return the next day to get my keys re-copied. It seems the original girl who created the key copies used the wrong key bases. Mailing a package - Since the post office had just closed, I decided to mail my package at the UPS store. This was on a Monday. They told me that my package was slated to arrive at it's destination on Wednesday. Since they were mailing it using USPS Priority mail, I assumed that it would arrive by Wednesday as stated. They also charged extra compared to USPS ($8.50 or so compared to the $4.90 the USPS charges). My package did not arrive until the following Tuesday (when the person who received the package notified us that they received it then). read more