Always helpful and fast service. Even if there is a long line I am often out very quickly. They print labels in addition to other services and are always very helpful when doing so. I usually opt to come here over any other shipping operator in the area. read more

I would have been able to carry a box of grass seeds in if I was younger. 2 employees refused to help out and claimed that was the reason why they don't carry a dolly. A kind customer volunteered to help carrying it in. If my package wasn't already on the driveway, I would have driven to another store. Very disappointing when I had been going there all those time. Will. It go back again! Very insulting and disrespectful! read more

**One star, because zero isn't an option.** Came in to return a laptop to my former employer. The box was sealed but needed *one* strip of tape to secure it. Every other shipping store I've been to has *always* offered a courtesy piece of tape for something this minor. But not here. Instead, I was told I needed to *buy* a roll of tape, starting at **$8**, for a single piece. When I pushed back, the manager gave me a sad speech about "how hard it is to survive in this economy." Here's a tip: the way you *thrive* in any economy is by treating people like people and using common sense, not nickel-and-diming them over something that costs a fraction of a cent. This wasn't policy; it was greed. Plain and simple. I ended up buying the tape, and left the *entire* unused roll behind for the next person in my situation. Hopefully it saves someone the time and frustration. To the owner: this isn't how you build loyalty. It's how you lose customers, one unnecessary charge at a time! read more

The UPS Store - This is the tape that was needed - one 2 cm piece! And the roll that they forced me purchase. - Shipping Centers Near Me - Menlo Park, California

I went to drop off a package, didn't tape ( I know stupid on my side). They wanted me to buy tape just to seal I only needed one strip... serious! Omygosh - talk about making your money. Basing this on customer service! read more

These people are disgusting. I brought in an Amazon return that was two boxes and Amazon had given me one return label for both of them. They insisted that I have 2 Amazon labels and that I need to get another label. So then I asked if I could buy a box there for 2 boxes. So then, they opened one of the boxes that I was going to return to see the size of my item. I had two filing containers for teachers in two boxes. They were not huge. Then they measured one and said They wanted to charge me $75 for one box to put both items in. Then I said that's crazy and said I'll just give one box then. They tried to insist that I buy tape to put together the one box that they opened as what they say was a favor to me by seeing the size. They had packing tape right behind the counter but wanted me to buy a whole roll. This was absolutely disgusting. Finally, the employee decided to take my box and tape it back together and I left with the other box which now I need another label for They people were disgusting. I have no respect for people like this and will NEVER support their store. read more

This UPS location, is by far, the BEST in the area. In fact, I drive out of my way to drop off packages there. I am there a lot, because I am a personal assistant for a number of families. The staff there are: - professional - helpful - fast - friendly And, a shout out to a team member named Andretti. Today, he helped with a number of complicated returns that was frustrating me. And, he did so with a smile! I can't say enough wonderful things about this franchise and their team. read more

had to come in 3 times to ship a box. wouldn't offer a piece of tape after my second return. not helpful.

I just came from this store, where I took a box to mail. I was helped by a really smart and kind female-that has used her notary skills several times for our family. Alt was efficient and I was out of there in no time! I also think the manager does a great job, because everything runs smoothly. Thanks, once again! read more

Hamid and his staff were excellent in helping me track down a package they had sent to a friend in LA. My friend told me UPS delivered her package to an access point inside a CVS. When she went to pick it up they said they didn't have it. I immediately contacted Hamid and he was able to speak to someone who tracked it down. My friend was able to then get her package. The contents of the box held special significance as it contained items I purchased for her to help her rebuild her life after she lost everything in the LA fires. I can't thank Hamid and his staff enough for their help. read more

Stopped by today with a couple packages to send to Macys. Friendly service, and even help with bagging one up that I hadn't properly prepared. Made it a stress-free experience. Thank you. read more

Picked up package that required signature. High value item stolen and replaced with leaky bottle of Aesop body wash. Package clearly broken into and sealed back up. Staff would not assist with claim. Are they the thieves! Probably so! read more

It's always a pleasure to drop off packages here ! The employees are super friendly and they process the transactions quickly !

Paid $150 for 2nd day air - day 4 still no delivery. The store won't answer the phone. Tracking has inaccurate information. The Virtual Assistant tells me to call the store (which won't answer), when I go to the store they tell me to go on-line. on hold to talk to a manager for over an hour. Their system is broken and incompetent. *Never* again. read more

I took an Amazon return to the Menlo Park (El Camino Real) store. I left it there, and I got my return receipt. Unfortunately I threw the return receipt away a couple of weeks later assuming I did not need it anymore. My return never made it back to Amazon, so I never received my refund. I called the UPS store manager to let him know, so this will not happen to someone else, and he argued with me on the phone. He denied it happened, telling me I was wrong and suggesting I call the manager at Amazon. I will not give future business to this store and I caution the public to be wary about taking your Amazon returns here, as your merchandise may never make it back to Amazon, and your money will never make it back to your pocket! read more

As a longtime customer of this store, I am now never going to use it again. I called them to ask a simple question and because he didn't like what I asked, the owner hung up on me and refused to answer the phone after that. I was simply asking if they took any other carriers For drop off as many businesses do. I find it unacceptable to be so rude and so not businesslike. Shame on them for their bad customer service and inability to just be a kind human being. I'm only giving the one star because there was no other option. read more

Quick and easy Notary signing done here--efficient and low cost ($15 per document). I did call ahead to see how long the wait would be, and it was only 5-10 mins wait. Notary signings must be done before 6pm--just need to note. Easy local parking lot in the back, located right off El Camino Real. read more

AVOID THIS STORE BAD SERVICE MEAN STAFF I arrived at 529. Website and store hours sign say they are open until 630. Clerks told they were close at 530. Obviously they are clueless are can not read their own signs Very sad state of affairs when they choose not help a customer who needs a notary and arrived during store hours read more

I just went in this place this morning and they were, again, amazing. I was greeted with smiles (well, I assume there were smiles since they were wearing masks) and they all said welcome and good morning. I had a lot of things to ship since I can no longer travel at Christmas and they took care of everything! If you are like me and want to get something sent quickly, with no hassle, then give this place a try. I love having it so close to my house!! read more

Ugh, the service given by the man in this store is horrendous and rude. Learn how to speak to people before opening your mouth, please. 1 star because the lady behind the counter much more pleasant. read more

Considering it is a UPS store there is not much to say. I would consider this UPS store one of the better ones in the area as the customer support is better than average. The line moved very quickly and I was in and out within 10 minutes on multiple different occasions. Rarely have I gone in and there is a line for more than 10 minutes. The other option you have is the UPS store in Sharon Heights, and unfortunately, those staffs are not as nice as this one. Overall, this is definitely a better than average UPS store. read more

I don't use UPS that often, but when I do this is my closest option and unfortunately the staff seem to not really be all that corporative and the idea of going 'above and beyond' doesn't resonate in that store at all. I would recommend using UPS pickup service, significantly smoother process. I give it two stars as it seems to be labeled (and I can confirm) as a place to ship parcels, it also holds typical packaging accessories. read more

This store does not have its act together. I went to the UPS website to print something, selected this store as the location to print at, and received an email confirmation with an expected print time. I go to the store, show them the email on my phone, and they are mystified: "Did you email this to us? We don't know about orders from the website, the company didn't tell us about that." Then I asked for passport photos, but thought better of it when I saw them scramble to put batteries in the camera and prop up white shipping foam as a background. Having done passport photos myself at another job, I could tell the results might get rejected. The reason that it's two stars and not one is that the employees are at least nice about it. And they can do basic tasks like operate a copier or package someone's Amazon returns. read more

I had an important document notarized by Samir Mehta and he used the wrong date. The document was invalid and I had to return to the store. Yes, he apologized and refunded the cost of notarizing, but he completely wasted my time and I was not able to complete my errand as a result. He was also grumpy and unfriendly the first time I came, although I was polite and smiling. I will never give this store my business again. read more

First time sending a wine shipment here. My wine was shipped free from the winery. Now i learn this store charges to receive a package and then charges $5 per day each day til you pick it up. Never again will I ship here. I asked if they would waive the fee one time and the manager refused. The manager said he'd have to call the owner, but he refused to do that. I should have used Fedex which does not charge. read more

The UPS store at 405 El Camino Real, Menlo Park sets the standard for this type of multipurpose mailing facility. As a professional Firefighter I know what customer service is all about and these guys are the real deal. There calm peaceful professional demeanor, coupled worth a true and genuine dedication to provide superior service make me feel valued. Respectfully, Dan read more

We have shipped at this store a few times and it has always been nothing but disappointing. Rude customer service, if any at all. This morning was my last straw. I arrived at 8:31 (store supposedly opens at 8:30) and it was locked up tight, lights off, no one in sight. However, there were three other cars waiting for it to open. I called the store's number just to see if there was another number I could call and after a few rings it said "Answering machine off" and hung up. I left at 8:50 when still, no one had showed up. Obviously the owners don't care a thing about their business nor do they take pride in it. I will not be returning. read more

I was not impressed at all. I went here to mail three packages, and I decided just to go to the post office instead. When the post office was too crowded, I went to Post n' More (http://www.yelp.com/biz/post-n-more-menlo-park) down El Camino and had a much better experience. The person who helped me at the UPS store didn't know much about their pricing or timing, and didn't seem to care much about my package. I really didn't feel confident that they were going to take care of my packages - they didn't have the customs form I needed, didn't know the average time ranges for the "non-guaranteed" methods, and seemed annoyed that I had any questions at all. read more

Some additional commentary for the Yelp community regarding the main fellow who works at this UPS store. Yes, he is totally deadpan. And yes every now and then he fires off a one-line that actually is pretty funny. If you get him to notarize anything you will see that he has the world's messiest handwriting! Check it out--totally 100% completely illegible--it's like he's mocking the system. It's about as hilarious as anything having to do with notary activities can be... read more

This is the best UPS store you will ever find. Hands down. The staff is really what makes this place great; sometimes picking up the mail is the funniest part of my day! The main guy kills me with his deadpan one-liners! Everyone that works there is very helpful and very quickly gets to know you. Which is useful when you forget your key or there is a long line and you just want to grab your package and get out. If you've got oversize packages they are always happy to help load things into your car. They'll package things up for you, notarize, copy, cut keys... it's a one stop shopping place for all your mailing needs! read more

Convenient for quick UPS drop off, good rates for mail boxes (we've not used them for this) and they take styrofoam peanuts and styro sheet for recycle*. We've also used them for convenient Notary service. *Note: You may need to call ahead for styro drop off. Added: they also have Notary service we have used. read more

Came over to this ups store to send a couple of parcels. Pretty standard tore just like any ups. Customer service was good they were very helpful when it came to chosing the right shipping package. I had some overnight shipping done and some regular shipping. The packages arrived on time so I am pretty happy with the service that I received read more

They are always fast at this location and friendly I get most of my packages here keep up the great work!

These guys have always been friendly, knowledgeable and helpful. Mail can be a frustrating and unpleasant endeavor, most mail service stores seem hostile and at best lethargic. These guys are not. I've never had a problem with these guys so I don't know how that would pan out, but at least they're pleasant on a daily basis. read more

I had to mail off a package for work I walked in and was told to wait outside there was 4 other people in the store already and no sign posted of 4 people in the store only, there was nothing like that, an elderly customer was done and came outside and told me he was sorry and if he didn't need to mail his package off he would have walked outside with me both he and felt it was racially motivated!! I didn't want to argue I was on the clock and in uniform so no good would have come about with a confrontation I would love to give Hamid the benefit of the doubt but a total stranger to me felt exactly like I did!! I will never know the answer to why I was the only one asked to stay outside because I will never step foot in that business again it sadness me that here in the Bay Area people like Hamid are allowed to operate a business if you are of Hispanic decent please hear my warning he will not welcome you in his store!!!!!! read more

Friendly and helpful staff. They could do with a larger space. They clearly get a lot of packages delivered there for people who have mailboxes, so there is always stacks of boxes piled up that the staff needs to work around. read more

One of the worst UPS experiences, the staff is just rude, they don't like their job avoid this place.

So unorganized. The store is a total mess and slow. On top of that, I waited for a half hour to get stamps and when it was my turn they said they are out. read more

Went to the UPS Store in Menlo Park to return a gift I received from Amazon which I could not use. I was confuse with the printing of the label as I want the credit go back to the gift giver. The staff was very helpful and printed the proper label, taped the box and send it on. All these within a few minutes. Very efficient. Recommend them highly. read more

Location is popular enough that you'll always have to wait for 1 or 2 people in front of you. However the staff moves quickly so it isn't an issue. Everyone is polite and professional. Plenty of parking makes it easy to get in and out. I have a box they're and have shipped a few things, never an issue. If you need the services a UPS Store offers and you're near by, I recommend this location. read more

I just stopped into The UPS store to send a return back to Amazon. Hamed smiled and asked me if I had a return #, which I did. He scanned the number from my phone, and handed me a receipt! All within 30 seconds! Thank you Hamed! read more