Unprofessional, disorganized, poor customer service.
I shipped a family heirloom through this Medford UPS store (the one at 711 Medford Center, not the other ones). The clerk, Maya, was cheerful, but extremely silly and distracted, telling me how happy she was to be 21 years old as she rattled off rhyming phrases. While chattering, Maya input the wrong address on my package, which was sent across the country and misdelivered to a stranger the wrong street (who was kind enough to phone me and let me know).
Instead of being redirected to me, less than a mile away, or being held at the distribution center for me to pick up, the package was returned to UPS Store 1239 in Medford. When I heard this, I called and spoke to the owner, Ryan Olsen, who made no attempt to apologize for the lack of care and professionalism, my inconvenience, or my family heirloom being irretrievable for an additional time. I waited 10 days for the package to be returned to the Medford UPS store, and the owner, Ryan Olsen, assured me that he would ship it back to me overnight when it arrived back to him. (I had to ask for this accommodation, as none was offered.) Come to find out, Olsen failed to let his store manager know (this is an extremely small business, and this should have been standard protocol) about the situation.
The package came back to Medford UPS Store #1239, and in fact, was signed for my Ryan Olsen himself. Despite Mr. Olsen's assurances, my package somehow sat in the store for two days, and was sent back out to me (I hope, with the correct address this time) via 3-day delivery at the direction of the store manager.
I paid nearly $70 for the privilege of this abysmal customer service experience. No one has attempted to contact me since I spoke to Olsen on 09/07 (the day of the original misdelivery) make this situation right, despite that Olsen begrudgingly promised me a phone call when he received the package back, and overnighted it back out to me. Mr. Olsen did not take steps to to ensure that his promise to overnight the package back to me was honored by his staff. His personal signature for receipt of the package, and failure to make this right, and lack of interest in even saying, "This shouldn't have happened; I'm sorry," speaks volumes. I wish that I had not entrusted this important shipment to the Medford Center UPS Store.
Take your business to the other Medford UPS stores on Center Drive and Delta Waters. I wish I had looked up all of my Medford shipping options first: I see that the other stores have 5 and 4 stars in their reviews, respectively, and there were a lot of red flags in this store's reviews.
Run, don't walk, away from UPS Store #1239. If zero stars were an option, that would have been my rating. read more
