They are too short handed and can't give us our package from Amazon. We went up there twice. It's aggravating that we get notified it was delivered and ready for pickup...yeah right!!! How about getting more help? We pay for a service we aren't getting. read more

As most others have experienced at this location i too am appalled by the unprofessional service received at this location. Even the owner condones her rude employees acting unprofessional because it's done with her present. Im quite surprised UPS has not had franchise problems out of this location. There is no way they meet the bare minimum of customer service. I would love to see this store under new maangement. I would choose another location if it were closer, but im stuck with this nightmare. I too went in to return Amazon packages, and it feels like they despise anyone who does this here. Always, and i do mean always an unprofessional experience when at this store, even if just for dropoffs. Read the reviews on here before conducting business at this location and avoid it at ALL cost. read more

I received very quick and efficient service from all of the friendly employees. Appreciate the extended business hours.

I am REPEAT CUSTOMER, Over a hundred visits. Never ! Ever! Had a bad experience there. Or bad customer service. This Is a fast pace environment and they handle it with ease. Thank you for doing a great and efficient job! These one star reviews people try the post office. read more

I held off on reviewing this place because of the not-so-positives that I've witnessed here. Still, I've been here several times to return Amazon impulse buys, and everything has been OK. Not fantastic. But not terrible. Service here has mostly been efficient; employees here wouldn't exactly qualify to work at Disney, but I've generally been able to get in and get out without a complaint. read more

I have been a long-time customer at this UPS Store but have tolerated their rude attitude because I never had to deal with them directly--until recently. Unfortunately, my recent experience has been beyond frustrating. I ordered a POS system for a customer's business, and the package was supposed to be delivered to this location. However, despite FedEx tracking showing it was delivered, the UPS Store claims they never received or scanned it. Instead of taking responsibility, I was told to go to Albertsons to see if it was there--why should that be my job? When I returned to inform them that the package was not at Albertsons, the manager/owner seemed annoyed that she had to investigate the issue. She eventually called back, saying their system showed it arrived but was never scanned, and she would check with the FedEx driver. That was Friday. Come Monday, I called for an update. I was met with coarse customer service. I was informed that the owner was on vacation until Wednesday and that they could do nothing in the meantime. Instead of assisting me, the employee became defensive, repeatedly saying, "You don't know me," and then hung up on me. When I called back, another employee answered and immediately hung up after repeating the same unhelpful response. At this point, I have filed a complaint with UPS corporate and FedEx regarding the missing package. This location's lack of professionalism, accountability, and basic customer service is shocking. If you value your time and peace of mind, avoid this UPS Store at all costs. UPS should seriously reconsider allowing this owner to operate under their brand. read more

I went by this past Monday to return a product (completely packaged) and was told that they would not scan the return shipment label, either I had to print it myself or pay them $2.20 to do it for me. Since when? read more

I hate going to this place ! So darn rude every single time I go !!! It's like why are you so unhappy with your job? Never helpful by any means... get it together yall !!! I go to the one in New Braunfels a lot as well , so kind and helpful , they have bags for items needed . read more

Customer service real bad at this UPS store location. Returned an AMAZON item, staff won't take Amazon empty box for recycling.

We arrived at this UPS store because I needed to make a return to Amazon, and although the instructions said I could just drop off the packages the attendant made me buy boxes and envelopes to put the products in and have them shipped back. Maybe I just didn't understand the instructions online but regardless the way the representative was speaking to me was very condescending. I kept my composure and continued to be extra polite (my mom taught me to "killem with kindness") .... I was met with a tone full of attitude furloughed eyebrows and a scowl, did I mentioned she kept bringing her mask down below her chin? We're in the middle of a pandemic and I had to back up me and my child up every time she did that.... I'll hopefully try to avoid this location at all costs. read more

The UPS Store - She was rude at first ... - Printing Services Near Me - League City, Texas

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I'm amazed at the negative reviews on here! I've been at this store almost daily for years and have always had a pleasant experience with this location and personnel. Covid has made working in tight quarters stressful but these ladies do an excellent job! Quite frankly if you have a negative issue with this or any store you might need to look in the mirror and see if your not the cause. read more

The UPS Store - Printing Services Near Me - League City, Texas

I don't understand the low ratings for this location. Every time I go in here, even during the height of holiday craziness, the employees are progressional and efficient. It is a major convenience to be able to drop off returns and ship out packages here and nothing we have sent through them has ever been lost. I stopped at another UPS store in a different city and had a frustrating experience in addition to them not receiving/scanning USPS labels and it made me appreciate this South Shore location and their offerings all the more! One thing to note is that they do not do passport photos here despite what the website says. (The employees were still nice and apologetic when communicating this with me.) read more

We've had a business mailbox here for a few years now and we always have great service. We ship from here both domestically and internationally with no issues whatsoever. Anytime we come in, even just to check our mailbox, we are greeted and thanked for our business. read more

Have used this location for years and have not had a bad experience. Staff has been helpful. I have also called with various UPS related questions, Amazon return questions, etc and have always been given answers or provided who I needed to co tact for answers. Love that this locations have shred services. read more

Absolutely 100% perfect service...professional, prompt, accurate, personable. I have been served by well-trained, people-oriented personnel. I know that whenever I walk into the store, it will be a pleasant experience. read more

This is as easy as it gets when you need to ship anything!!! Employees are polite and helpful. If I'm in line I know it's going to go as quickly as it can. Very well run and managed!! read more

I read a lot of bad reviews about this place and I've been coming here for years. The reviews I read sound like they're coming from some very entitled spoiled people. Some bad reviews were even about late packages and similar issues. These people just handle the shipping part of the business and don't deal with deliveries! Regardless, maybe because I grew up in Europe and not in the states I'm used to businesses where employees don't have to kiss everybody's ass and thank them profusely for their business maybe that's why I don't have any problem with the employees here. Do your business and get out. Need to socialize? Go to a bar. Never had a problem here. 5 stars!! read more

If I could give 0 stars I would!!!!! Your employee with the long brown hair is HORRIBLE!!! She needs to GO!! She huffed and puffed the entire time I brought 3 Amazon packages in... like this is your job!? Also I brought a package in in a box and she said I needed to pay $15 for a bigger box. Never in my life have I had to pay extra for a box to go inside of a box. Judging by the reviews it seems like this lady needs to go. I will not be back to this location. Thank you to the sweet blonde girl for keeping professionalism & helping me bring my package in! read more

First of all I've been coming here for YEARS Today the lady with shirt shoulder length dark hair was ABSOLUTLEY THE RUDEST PERSON I've encountered in a long time ANYWHERE. She was so cold and I even said I'm sorry your in a bad mood. She said IM NOT IN A BAD MOOD. I usually purchase the little car refreshers from here made by one of the employees so she said you know those are cash only ; which one do you want??? I said I will not be getting one afterall. ABSOLUTLEY AGAIN COLD AND RUDE. Initially I had my 2 packages one prelabeled other a scan on phone. I stood there and I was waiting for her to scan my phone I look her in the eye She was just stating back I said this is the code She then says you need to hold your phone up this way??? It was already pointing to her I said I'm sorry I must have not heard you the 1st time She said I didn't speak to you????? WILL NOT COME HERE AGAIN there are other places close to my home I just enjoy purchasing auto smell goods and supporting the lady who makes them...NO MORE OF MY BUSINESS It was just so awkward and just plain AWFUL read more

Went in to mail a package to my very sick 5 year old daughter who is on vacation with my elderly mother. I was told package would be there by the close of business next day. Guess what?! It was not, won't be delivered until tomorrow (3 days later). Went to the store to give them the chance to make it right, asked for a manager, when she came out she was sucking a lollipop like she was in an 90's LL Cool J video. The she proceeds to tell me that overnight isn't guaranteed, well what did I pay $100 for? She all but called me a liar when I said no one told me overnight wasn't guaranteed and then proceeded to tell me that overnight doesn't really happen anymore since covid. Again what did I pay $100 for? Her answer was that's what it cost to ship it, and that my problem was that I used USPS. If the gentleman checking me out would have told me that it wasn't guaranteed I wouldn't be so upset and I would have figured out another way to send my very sick daughter her comfort blanket. Omitting certain things to make a sale still makes it a lie . read more

It's UPS so there's that but I'm going to talk about the service at this location. It's usually the same workers, they're all generally nice and helpful except there's one that can be aggressive and rude. They charge you $2.00 to use the computer to print and charge you for each page so if you print out one page you're basically already paying $2 and change. Ridiculous to pay $2 for a sheet of paper. I was confused by this because there's a sign that reads 11 cents per page so when I got to the register and my total was higher than expected I asked about this and the aggressive worker was pretty rude. I've been here before with no problems sending a package but I won't be coming back again. They lost major customer service points. read more

Silly customer retention... I asked the counter rep for a UPS shipping quote. Counter Rep said zip code please? I had left my phone in the car & it was raining. I asked her, can you look it up? No, she said. I thought to myself...Don't you have internet or a cell phone handy to look up a zip code for a customer? Did I inconvenience you? I ship weekly to the same address and same size letter package, I just wanted a quote for future use. You had no issue ringing up my $9 of photocopies? read more

Very sturn and rude employee. Unwelcome environment and unnecessary attitude. Stay clear from here if you're looking to be mistreated and not greeted. read more

Horrible I mean horrible customer service from the ladies as well as discrimination issues. I would like a call from the owner not the manager to discuss some severe issues at the store. Your younger female employee with the dark hair was laughing at me and talking down to me. I am an adult. I would like a call back from the owner not the manager. Please not the manager with the frosted brown hair. I have some serious issues to discuss with the owner. 5.20.2021. Call back number 713.818.9410 read more

I've used this location because of it's proximity to my home in South Shore Harbor quite a few times. That said, I think I'm going to start driving a bit further just so I don't have to trust the staff at this store with my shipments. Trust is everything when choosing and using a contract carrier. I've had good luck with UPS in the past, a rather long history of on-schedule deliveries and service on the rare occasions when things went wrong. I don't trust the people who staff this location. I experienced more rude service here than I have at any other UPS drop point I've used. And the unprofessional demeanor of the staff doesn't exactly inspire confidence that valuable items will be treated with due care. People who obviously resent their jobs and kids wearing baseball caps who look like they just rolled out bed aren't the types of people to whom you want to hand over critical shipments. I'm not going into any more detail than this, but suffice it to say that I don't trust this location to take care of business in a professional manner. Aside from that, the place sells the usual assortment of overpriced shipping materials and services. Nothing out of the ordinary, just the usual stuff you see at any other shipping place. The location isn't too hard to access and parking is abundant, but those are real bright spots for this place. read more

Nice little place in a busy shopping center. Clean and well stocked with all your postage needs. Staff is polite and very helpful. read more

The UPS Store - Printing Services Near Me - League City, Texas

I went here to mail out a bunch of Christmas presents. This UPS store doesn't carry UPS Express Boxes. I was told I would need to go the post office to get those boxes. They had a limited selection of overpriced boxes. Didn't really have a size which was good for my needs. Only envelopes which I felt would lead to my items being damaged. read more

Had to return a package to Amazon recently and my usual place was closed. I forgot all about this until the wife reminded me. I'm glad she did the last was very helpful in getting my return label attached to my package and I was out in a flash! I think I'll just start coming here from now on! read more

I was at the UPS store on Marina Bay Dr. in League City to drop off a package. I noticed that 2 out of the 3 employees were not wearing face coverings correctly. The young man working there had his mask under his chin and one woman had hers under her nose. Our state requires everyone to wear a face covering over the nose and mouth in public spaces in counties with 20 or more positive COVID-19 cases. The county this store is located in has far more than 20 positive cases. When the young man asked to help me, I asked him to please put his mask on. He did, but then another customer made a snide comment about my request and all 3 employees snickered. This customer was also not wearing a mask appropriately- it was on his chin. The people working in this store were not following state and county requirements and were also not monitoring the customers. I am in a high risk group for Covid 19 and am very careful. I can assure you I will not be returning to this UPS store. They clearly demonstrated a lack of responsibility and were in non-compliance with the State's requirements. read more

Us US postal service. I shipped a camera and lense for repair and needed insurance. They told me that they have to pack it if it's insured for over $1k. So they unpacked my well packed package, took pictures of everything, and then repacked it all in their box and charged the packing and materials fee. Altogether $55 for that box! Also shipped a racquetball racquet that I had them box. Total cost of shipping the two boxes was $90. Ridiculous. I will use the US Postal service next time and save $60. The guy that did the packing was nice. UPS has gone nuts on cost. Not sure if this store is required to use a particular insurance company by UPS or they get to pick it, but the cost is way over the top. read more