Don't go to this location. The counter person was very unfriendly. He refused to take our package…read morewhich we figured we would drop off on the way back from the Dutch market. Well what a waste of time. The worker said that the box was ripped so he couldn't take it. It's a return so the cost is guarantee right? If we received the box ripped don't you have tape? Anyway, we drove the large box to our neighborhood and they took the box happily.

At many locations UPS is an overall great service within the community. Unfortunately, this UPS on…read moreBaltimore Avenue in Laurel, Maryland is not at all a good service within the community. Their downfall is service. They forget that customer service makes or breaks businesses. I have gone here a few times because this was the only return option offered by Amazon. The staff is extremely rude. I have never witnessed such rudeness. The older man an older woman are particularly short when they speak to customers with so such condescension. I thought the first time possibly, the woman at the desk just had a tough day so I dismissed it. However, this was ongoing to the point that I began to dread having to return or mail anything requiring UPS. The UPS staff at this store are awful. If you mail something and have a question, they display short tempers and scream at you causing a scene if front of other customers. They have no patience. During all my visits each staff was rude as though it was their right to mistreat customers. I remained quiet because I was raised not to disrespect my elders. I do not think it appropriate to mistreat others and it's not ok for them to mistreat me. I just could not continue to witness how badly they treat customers so I refuse to go back to this store again. The store is dismal and dingy. The staff is not diverse and I wonder if that impacts their treatment of customers. The staff is always frowning as though they hate their jobs and the customers. The review that indicates that they charge a dollar for a small piece of tape is true. So please make sure to take your own tape with you. The UPS in Laurel, Maryland on Fort Meade Road is where I go now. They are the complete opposite of the UPS store on Baltimore Avenue. The Fort Meade Road UPS is awesome. The staff is overly kind and diverse. They looked at me with suprise when I asked how much it would cost for a piece of tape to tape up my box. Every time I go the UPS store on Fort Neade Road the staff tapes the box close for me at no charge. They are always welcoming and kind. They keep a little basket of goodies for children at the front. The store is bright, clean, welcoming and organized. The staff readily assist you with smiles. I will never go back to the UPS store on Baltimore Avenue in Laurel, MD. Sorry to say, but it is the worst In customer service.

I often have packages to pickup or ship and do not always have time or feel like finding a big name…read moredrop-off site. Glad I looked up this place one day. Not only was I able to have my package needs met, I was also able to purchase packaging supplies. Additionally, I learned they have some mailbox space and notary services. So glad I stumbled across this store, now I have a convenient place I can trust with my packages. Bonus, it's Black woman owned!

UPS dropped off my package there after an attempt delivery at my house. The next day; I picked up…read moremy package there. The lady there was very courteous, understanding and helpful. I recommend using these guys to ship anything.

I took a couple packages to be shipped. Adrain was the lady that waited on me. She is a freaking…read morerockstar!! So friendly outgoing so helpful! So professional she waited on me with my two box packages, another lady checked her out at another register at the same time she's waiting me, then another couple came in she waited on them got taken care of while I am still signing for my packages on the checkout screen... Unbelievable fast service!! I couldn't believe how fast she rang me up, measured my packages in a split second, entered all my information addresses and everything had me in and out of there under five minutes. I have never seen such great attitude, professionalism, Customer Service, anywhere. She deserves the best raise she can possibly get and she needs to be training everybody in Customer Service industry in the entire state of Maryland!

Fast service .... In and out. The lady at the counter was very friendly. Seems like they have a…read morewell oiled machine going... only hang up packages were everywhere. The have tape and packaging available to purchase also po boxes .....

It was time to get rid of the Leaning Tower of Pisa that was my mailbox. I found Top Notch and…read morefigures well if that's all they do, they should be good at installing mail boxes. They were! Carol guided me through the process of ordering the box. It came quickly and installation was done post haste. Snowzilla did not stop them. The installers did a tidy job, hardly getting the snow dirty.

These guys are professional and fast. They were exceedingly accommodating and took some of the…read moreworry out of an already stressful situation. Thanks, guys. I'd definitely recommend.

I had some labels printed for an item. The young lady was very helpful. She called me to say what…read morewas printed came out too small. I went back to the store and showed her where the label needed to be placed. The next day I called and my labels were ready. I was very pleased with the labels. Very good professional service.

I was very excited to see this store move in to the shopping center because I ship frequently, and…read morethey have not disappointed. The staff is friendly, efficient, and extremely helpful! I have used them probably 10-15 times and every time, I have NO wait, ZERO problems, and ALWAYS a positive experience. Keep in mind: the UPS Stores are independently owned, so they're not all the same owners, staff and customer service. I would absolutely recommend making a special trip here -- it's definitely worth it!!!!

Located in the Montpelier Shopping Center with a several restaurants and other businesses…read more I've been in this shopping center so many times and never noticed this UPS store was here all along. I had a package to return. Service was super quick. The employee was friendly. The store was clean. I would come back to this location again if I'm nearby!

This is great store. They offer a variety of services, the store is clean and organized and the…read morestore manager is very helpful.

My mailbox bracket snapped when the post was hit by a truck during the snow storm. I researched and…read morefound a comparable bracket from Midatlantic Mailbox Inc. I ordered Premiere 3" St John Scroll Mailbox Bracket for $101.22 including shipping to my place. Once I replaced the broken bracket and attached the mailbox to the post, I went to place it into the hole that was prepared in the ground. When I placed the entire post/mailbox assembly into the ground, the stress of the placing the post into the ground snapped the bracket the same way the old one broke when the truck hit it. When I reached out to the company for a replacement, I was told that it was the installation error by not using the mailbox support/bracket and it wasn't designed to hold my mailbox that is heavier. Nothing in the descriptions of the product showed any limitations on weight and when you actually look at the design, you can see how flimsy the design is. Look at the photo and make your own conclusions. If this bracket doesn't even hold up to the installation of the post into the hole, this will not last. Do yourself a favor and avoid this product as well as this company. They don't stand behind their product and blames the customers if anything happens. Do not support this company. Avoid as they will not help you.

Dear Anne, I called…read moreabout 2 weeks ago to order a part for my mailbox. I am writing today to express how thoroughly impressed I was with all the folks I dealt with at your company. I spoke with Brandon on 11/16/20 where he walked me through ordering the part. Extremely willing to assist. Professional. Knowledgeable. Thorough. I called the next day to request confirmation and tracking info and was told that Brandon was unavailable. Lora answered the phone and immediately offered to look up my order and help get me the info I needed. She found my order right away, emailed the info to me and I was on my way. Again; extremely willing to assist. Professional. Knowledgeable. Thorough. Today I called to get the email address of the boss (you) and Lora and Brandon. I left a voice message initially. Marlene called me back promptly and gave me the info I requested after I explained my intention to write to you. Again; extremely willing to assist. Professional. Knowledgeable. Thorough. And kind enough to tell me a little more about your company. Certainly, if I ever need a mailbox or parts, or come across someone who does, I would highly recommend Mid-Atlantic. Too often we complain about bad service. Rarely do we acknowledge great service. THAT, was great service. Thank you.