Don't go to this location. The counter person was very unfriendly. He refused to take our package…read morewhich we figured we would drop off on the way back from the Dutch market. Well what a waste of time. The worker said that the box was ripped so he couldn't take it. It's a return so the cost is guarantee right? If we received the box ripped don't you have tape? Anyway, we drove the large box to our neighborhood and they took the box happily.

I came in with an Amazon package in the original Amazon package the store attendant said that he…read morecouldn't accept my package without charging me because the box was too large. He then told me i would have to pay an additional 10$ in order for him to add extra packaging paper to fill the bag. This place does everything they can to increase their profit margin off customers returning for free! Avoid this place i have submitted a Bbb complaint and forwarded the concern to Amazon as well

I often have packages to pickup or ship and do not always have time or feel like finding a big name…read moredrop-off site. Glad I looked up this place one day. Not only was I able to have my package needs met, I was also able to purchase packaging supplies. Additionally, I learned they have some mailbox space and notary services. So glad I stumbled across this store, now I have a convenient place I can trust with my packages. Bonus, it's Black woman owned!

UPS dropped off my package there after an attempt delivery at my house. The next day; I picked up…read moremy package there. The lady there was very courteous, understanding and helpful. I recommend using these guys to ship anything.

I've had good experiences every time I've come here! Recently renewed my passport and the ladies…read moreworking were very friendly and helpful.

Extremely rude personal as of 04/2026, used to be much better, new personal should not work with…read morepeople

Located in the Montpelier Shopping Center with a several restaurants and other businesses…read more I've been in this shopping center so many times and never noticed this UPS store was here all along. I had a package to return. Service was super quick. The employee was friendly. The store was clean. I would come back to this location again if I'm nearby!

This is great store. They offer a variety of services, the store is clean and organized and the…read morestore manager is very helpful.

It was time to get rid of the Leaning Tower of Pisa that was my mailbox. I found Top Notch and…read morefigures well if that's all they do, they should be good at installing mail boxes. They were! Carol guided me through the process of ordering the box. It came quickly and installation was done post haste. Snowzilla did not stop them. The installers did a tidy job, hardly getting the snow dirty.

These guys are professional and fast. They were exceedingly accommodating and took some of the…read moreworry out of an already stressful situation. Thanks, guys. I'd definitely recommend.

Not all The UPS Store locations are equal. Yes, they may offer similar services, but for me,…read morecustomer service makes all the difference. Case in point: I recently visited another location to have new passport photos taken. I simply asked the manager if I could review the photo before it was printed. His response was, "It's a passport picture." Needless to say, I decided to go elsewhere. Today, I was pleasantly surprised to discover what I consider a hidden gem in Laurel -- The UPS Store off Route 198, located near the Navy Federal Credit Union kiosk and Shoppers. I've lived in this community for more than 20 years and somehow never realized it was there. What impressed me first wasn't even how I was treated -- it was watching how the employees treated other customers. I observed one employee patiently helping a customer with copying needs and another with a printing request. She was empathetic, supportive, professional, and knowledgeable, but what stood out most was that she genuinely cared about helping them accomplish what they needed. She wasn't simply completing transactions; she was taking ownership of the customer experience. Then I received that same level of attention myself. She gets it. Great customer service is about listening, caring, and making the customer feel that their business matters. If exceptional customer service is important to you, this The UPS Store location is my choice in Laurel, Maryland. I certainly plan to return.

Prompt service Clean establishment…read more I went in for fingerprints after scheduling an appointment. I was seen on time. The service rendered, the great customer service was very welcoming. Best bang for your money and would definitely recommend coming here for all your shipping, returns and any other needs you may require. Best value!

Died suddenly. It was a fairly decent operation, other than being expensive. I sent them a check…read morein payment. Instead of opening the mail directed to a business, which has been a custom in the US for maybe 250 years, they just put it aside. And then they were gone. I assume that the owner(s) of the real estate named an unrealistic figure for renewal of the lease.

excellent support，professional service, thanks Andres！ You…read moremade my day! This store is my better choice!

When I arrived the store was empty. I found two employees talking to each and not acknowledging my…read morepresence. Another person who arrived after me was welcomed and served immediately. Upon asking for assistance, I again was treated as if I was a bother. After asking why I wasn't served earlier the lady said she did not see me. Unbelievable...

I had a wonderful time at the UPS Store. Great customer service and very friendly and quick. Amixa…read moreand Ketam were awesome!!!