I had some labels printed for an item. The young lady was very helpful. She called me to say what…read morewas printed came out too small. I went back to the store and showed her where the label needed to be placed. The next day I called and my labels were ready. I was very pleased with the labels. Very good professional service.

I was very excited to see this store move in to the shopping center because I ship frequently, and…read morethey have not disappointed. The staff is friendly, efficient, and extremely helpful! I have used them probably 10-15 times and every time, I have NO wait, ZERO problems, and ALWAYS a positive experience. Keep in mind: the UPS Stores are independently owned, so they're not all the same owners, staff and customer service. I would absolutely recommend making a special trip here -- it's definitely worth it!!!!

It was time to get rid of the Leaning Tower of Pisa that was my mailbox. I found Top Notch and…read morefigures well if that's all they do, they should be good at installing mail boxes. They were! Carol guided me through the process of ordering the box. It came quickly and installation was done post haste. Snowzilla did not stop them. The installers did a tidy job, hardly getting the snow dirty.

These guys are professional and fast. They were exceedingly accommodating and took some of the…read moreworry out of an already stressful situation. Thanks, guys. I'd definitely recommend.

I often have packages to pickup or ship and do not always have time or feel like finding a big name…read moredrop-off site. Glad I looked up this place one day. Not only was I able to have my package needs met, I was also able to purchase packaging supplies. Additionally, I learned they have some mailbox space and notary services. So glad I stumbled across this store, now I have a convenient place I can trust with my packages. Bonus, it's Black woman owned!

UPS dropped off my package there after an attempt delivery at my house. The next day; I picked up…read moremy package there. The lady there was very courteous, understanding and helpful. I recommend using these guys to ship anything.

I wasn't able to drop off a return to Amazon from the UPS store near me, and decided to go to the…read moreone near my job. The whole process took less than 30 seconds start to finish, and I'm pretty sure I'll be taking my Amazon returns to this UPS store from now on. Customer service was good, the store was immaculate, and there weren't a bunch of folks waiting in line (unlike my neighborhood UPS Store). Can't beat it! Until my next return!

4.8.22 I come here…read morefrequently when I have to return items mostly through Amazon. They package the items and print the labels for me if it qualifies for the Amazon return. I dropped off an item for a return for another merchant and I received notification that it was received the following day. Wow! They are always fast, friendly, and efficient. This location has packaging supplies, printing services, mailboxes, and notary available (Mon-Fri 10am-5pm).

I've had good experiences every time I've come here! Recently renewed my passport and the ladies…read moreworking were very friendly and helpful.

Extremely rude personal as of 04/2026, used to be much better, new personal should not work with…read morepeople

My mailbox bracket snapped when the post was hit by a truck during the snow storm. I researched and…read morefound a comparable bracket from Midatlantic Mailbox Inc. I ordered Premiere 3" St John Scroll Mailbox Bracket for $101.22 including shipping to my place. Once I replaced the broken bracket and attached the mailbox to the post, I went to place it into the hole that was prepared in the ground. When I placed the entire post/mailbox assembly into the ground, the stress of the placing the post into the ground snapped the bracket the same way the old one broke when the truck hit it. When I reached out to the company for a replacement, I was told that it was the installation error by not using the mailbox support/bracket and it wasn't designed to hold my mailbox that is heavier. Nothing in the descriptions of the product showed any limitations on weight and when you actually look at the design, you can see how flimsy the design is. Look at the photo and make your own conclusions. If this bracket doesn't even hold up to the installation of the post into the hole, this will not last. Do yourself a favor and avoid this product as well as this company. They don't stand behind their product and blames the customers if anything happens. Do not support this company. Avoid as they will not help you.

Dear Anne, I called…read moreabout 2 weeks ago to order a part for my mailbox. I am writing today to express how thoroughly impressed I was with all the folks I dealt with at your company. I spoke with Brandon on 11/16/20 where he walked me through ordering the part. Extremely willing to assist. Professional. Knowledgeable. Thorough. I called the next day to request confirmation and tracking info and was told that Brandon was unavailable. Lora answered the phone and immediately offered to look up my order and help get me the info I needed. She found my order right away, emailed the info to me and I was on my way. Again; extremely willing to assist. Professional. Knowledgeable. Thorough. Today I called to get the email address of the boss (you) and Lora and Brandon. I left a voice message initially. Marlene called me back promptly and gave me the info I requested after I explained my intention to write to you. Again; extremely willing to assist. Professional. Knowledgeable. Thorough. And kind enough to tell me a little more about your company. Certainly, if I ever need a mailbox or parts, or come across someone who does, I would highly recommend Mid-Atlantic. Too often we complain about bad service. Rarely do we acknowledge great service. THAT, was great service. Thank you.

Excellent customer service ! Friendly and professional help. The gentleman that was at the counter…read morewas very nice and helpful.

Prompt service Clean establishment…read more I went in for fingerprints after scheduling an appointment. I was seen on time. The service rendered, the great customer service was very welcoming. Best bang for your money and would definitely recommend coming here for all your shipping, returns and any other needs you may require. Best value!

I had a wonderful time at the UPS Store. Great customer service and very friendly and quick. Amixa…read moreand Ketam were awesome!!!

I had one of the worst customer service experiences I've ever witnessed at the UPS Store on Outlet…read moreDrive Silver Spring Md. A young customer, maybe 16 years old, was trying to ship a package. Instead of helping him, the employee Om repeatedly pressured him to buy insurance. The kid said no several times, yet Om kept pushing. Then Amixa, who I later learned is the manager, joined in and also tried to pressure him. At that point, I stepped in and told them to stop badgering him. Their response was unbelievable. Om told me to "mind my business," and the manager actually told me to "shut up" loudly, in front of a store full of customers. Instead of deescalating or helping the long line of people waiting, they continued arguing, insulting me, and eventually told me I was "not welcome" in the store. All because I spoke up for a minor who was being pressured into a purchase he clearly didn't want. This is completely unacceptable behavior from any employee, let alone a manager. Pressuring a child, insulting customers, and escalating a situation they created is not how a business should operate. I hope UPS corporate takes this seriously, because this location clearly has a major professionalism problem.

This UPS store is located in a strip plaza, right off of Baltimore. The staff here are pretty…read morefriendly and, if you're just dropping off packages to mail off, they're pretty fast in scanning it and giving you a confirmation/receipt. Parking can be a little tight, as the plaza itself does get a lot of traffic. +tight parking

This isn't a location with the self-service kiosk, unfortunately. I've gotten used to this feature…read moreat another store and wish other places had that. I just needed to do a return and had the QR code on my phone! The store wasn't very busy, but the employees didn't seem eager to help. Won't be returning to this location!

Very helpful even when I wasn't able to use her services. She provided guidance and quickly…read moreresponded.

Deborah communicative well with pictures and messages. Nice personality and Punctual. Would use…read moreher again in the future.