Very helpful even when I wasn't able to use her services. She provided guidance and quickly…read moreresponded.

Deborah communicative well with pictures and messages. Nice personality and Punctual. Would use…read moreher again in the future.

I have used parcel express services countless times. It is a one stop shop for all of your postal…read moreneeds. I had shipped some precious cargo to my family in Buffalo, NY and left in a hurry. A few days later they sent me a text including my tracking information that is critical during these tough times. Parcel express will always get my business here on out.

Been calling and phone in busy mode ? 532pm. Dec 27, 2019....merry christmas. Says they are open.read more

I visited this store this past Tuesday after being let down by Shutterfly. I had ordered a poster…read moresized photo collage from them for my sister's viewing which was that same day only to have it never arrive even though I paid almost $25 additional dollars in shipping alone. I am so grateful to this store for saving the day. I explained the situation to Keilani, the staff member that was at the printing counter that day. She was so understanding of the situation. She was able to get us a 20x30 foam board collage within the hour. This service usually takes at least 24 hours. The collage served as a wonderful tool to bring smiles at memories during an otherwise sad event in our lives. I am extremely grateful.

One of the boxes was delivered damaged with some contents inside being spilled. Box was thoroughly…read moreduct taped and I haven't had issues sending several boxes prior with the same packing method.

I would like to share the wonderful service I received at the Staples in Laurel on Baltimore Ave by…read morethe associate Neto. If I could give this young man a Thousand stars I would. He was so kind, pleasant and patient. Mind you he was working the print station alone and assisting with Amazon returns. The line for print service was really long and not once did he become frazzled or impatient. He kept a kind demeanor with every customer. He was truly a joy to work with.

Literally went to return an Amazon package. What a nightmare. Amazon should not partner with…read moreStaples, it really hurts their brand. Waited for the staff person to come off break, helped 2 customers and tried to go back out on break, with 3 of us in line. Complete lack of professionalism and just common decency. Other service lines were equally exasperated. Won't be back.

They arrived on time and completed the job as agreed to in the proposal. Their work was very neat…read moreand professional. The workers were polite and respectful. I would highly recommend them.

Installed all new LED lights at our business. Very thorough and attentive to detail. Friendly,…read moredependable and they went the extra mile to do a great job. Highly recommend!

Not all The UPS Store locations are equal. Yes, they may offer similar services, but for me,…read morecustomer service makes all the difference. Case in point: I recently visited another location to have new passport photos taken. I simply asked the manager if I could review the photo before it was printed. His response was, "It's a passport picture." Needless to say, I decided to go elsewhere. Today, I was pleasantly surprised to discover what I consider a hidden gem in Laurel -- The UPS Store off Route 198, located near the Navy Federal Credit Union kiosk and Shoppers. I've lived in this community for more than 20 years and somehow never realized it was there. What impressed me first wasn't even how I was treated -- it was watching how the employees treated other customers. I observed one employee patiently helping a customer with copying needs and another with a printing request. She was empathetic, supportive, professional, and knowledgeable, but what stood out most was that she genuinely cared about helping them accomplish what they needed. She wasn't simply completing transactions; she was taking ownership of the customer experience. Then I received that same level of attention myself. She gets it. Great customer service is about listening, caring, and making the customer feel that their business matters. If exceptional customer service is important to you, this The UPS Store location is my choice in Laurel, Maryland. I certainly plan to return.

Prompt service Clean establishment…read more I went in for fingerprints after scheduling an appointment. I was seen on time. The service rendered, the great customer service was very welcoming. Best bang for your money and would definitely recommend coming here for all your shipping, returns and any other needs you may require. Best value!

I had some labels printed for an item. The young lady was very helpful. She called me to say what…read morewas printed came out too small. I went back to the store and showed her where the label needed to be placed. The next day I called and my labels were ready. I was very pleased with the labels. Very good professional service.

I was very excited to see this store move in to the shopping center because I ship frequently, and…read morethey have not disappointed. The staff is friendly, efficient, and extremely helpful! I have used them probably 10-15 times and every time, I have NO wait, ZERO problems, and ALWAYS a positive experience. Keep in mind: the UPS Stores are independently owned, so they're not all the same owners, staff and customer service. I would absolutely recommend making a special trip here -- it's definitely worth it!!!!

Fast service Always smiling…read moreServices are varied and suits all needs Not much more to say ...

I stopped by my local Parcel and Office Solutions on my way to a birthday and welcome celebration…read morefor my new Pastor. I had a copy of a booklet I designed and wanted it copied and spiral bonded ASAP. Usually, it would have been "come back in about an hour or two." This wasn't my story. These guys saw how important this project was for me and understood that I needed it right away. They completed my project in record time, and I was able to arrive to my engagement on time. I would have paid extra for the service, but the value I received in their accommodating me was well worth the price. For all of my office needs, Parcel and Office Solutions, you can count on me to return again and again. Thank you for the exceptional customer service! Pam S.

It was time to get rid of the Leaning Tower of Pisa that was my mailbox. I found Top Notch and…read morefigures well if that's all they do, they should be good at installing mail boxes. They were! Carol guided me through the process of ordering the box. It came quickly and installation was done post haste. Snowzilla did not stop them. The installers did a tidy job, hardly getting the snow dirty.

These guys are professional and fast. They were exceedingly accommodating and took some of the…read moreworry out of an already stressful situation. Thanks, guys. I'd definitely recommend.