I went to this UPS Store this morning to get a document notarized. The employee was initially able…read moreto notarize the document, and everything seemed fine. However, when I went to the State of Maryland office to get the document certified/apostilled, the state employee informed me that the notarization was done incorrectly because the notary stamp listed Howard County even though the notarization took place in Prince George's County at the Greenbelt UPS Store. I was told I needed to return to the notary for it to be corrected, so I went back to the store to clarify the issue. Instead of trying to understand the concern or calmly explain the situation, the employee became defensive, hostile, and dismissive while I was simply asking questions to better understand what happened. As a customer, I was genuinely confused and trying to understand who was correct, the Maryland state employee or the UPS employee/notary, but the employee's attitude escalated the situation unnecessarily. He became combative when I started asking questions to better understand the situation, and as a woman I immediately began to feel unsafe and uncomfortable around this employee because of his tone, attitude, and overall behavior. There was no professionalism, no attempt to de-escalate, and no customer service whatsoever. The tone was rude, disrespectful, and confrontational from the moment I asked questions about the issue. I even attempted to calm the conversation down myself, but it became difficult and I ultimately had to leave the store without any resolution. I will absolutely not be returning to this UPS Store or any UPS Store again. Please train your employees and managers better on customer service, de-escalation, and how to communicate respectfully with customers who are simply trying to resolve an issue.

This location was great. It's probably the most cleanest location I've experienced. Everything…read moreinside is neatly stocked and on display. The staff were friendly and helpful. I went to ship a package to a family member. It was quick and easy. There is ample parking in front as it's located in a large plaza. I would recommend this UPS for your shipping needs.

Top notch - Maurice is prompt, courteous, and knowledgeable. He is extremely responsive and has…read moreavailability across the week and weekends.

We did not get to work with Kirdlandco because of scheduling issues. They were highly responsive to…read moreour requests. We would have worked with them if our schedule was more flexible, a problem that was not theirs.

I visited this location 3 times and I am not a fan. The store is very small, and staff lacks…read morecustomer service and a sense of urgency. Overall, not a good location or experience.

I will say the customer service has never been an issue for me. However, this is the second time I…read morehave mailed items / returned amazon purchases at this location only for Amazon to tell me they did not receive the item in the envelope. I will never do a return at this location going forward which is unfortunate because I am in the shopping center most weekends and this is the best location for me. I wonder if this is a regular thing?

I don't come often but every time I do come the system is always down. Don't spend the $20 on the…read moreLyft it'll be a waste.

I have always had a super easy time here. I have picked up print orders and even done print jobs on…read morethe spot here! It's usually the middle of the day when I come, so I have never really dealt with a crowd. I have no idea what it's like during peak hours! Either way, they make the process seamless, whether you're doing pickup or using the self-service kiosks on your own. The tools on the site are pretty versatile and customizable, but sometimes projects do get complex. I have been able to call ahead and get any concerns addressed, and even given live tutorials over the phone. But back to the store itself, the place has always been quiet and clean... and given its location relative to my house, it's nothing short of convenient! If you have any printing needs, you can't go wrong with FedEx.

Service was fast and amazing!! I highly recommend Debra to anyone looking for notary services!!read more

From the owner: Hi, I'm Debbie Morris. I am a Certified Mobile Notary Commissioned in the State of Maryland. My…read moregoal is to provide quality, accurate and professional services. I understand your time is valuable, so I bring services straight to you. I strive to provide 100% satisfaction by producing quality services and ensuring all information provided remains private and confidential. I welcome the opportinity to serve you! Commissioned in Maryland NNA Certified MD Licensed Title Producer (TIPIC) Background Checked Services Provided Real Estate Documents Power of Attorney Affidavit Acknowledgement Living Trust & Wills Marriage Documents Estate Documents Bill of Sale and other general work!