The woman working when I came in at 5:25 7/14/26 was rude and needs to work on her communication skills. I asked for a shipping bag because I was mailing a shirt and a pair of pants. Instead, she gave me a large box and started cutting it down. She could have simply given me the bag I originally asked for, and it would have fit my items perfectly. She then told me, in a very rude tone, "Take a picture. I don't give receipts." I've been to this location multiple times, and as a reseller, I always receive a receipt, so I found that response confusing and unprofessional. I also asked her a simple yes-or-no question about the USPS box they have outside. She responded in an unpleasant tone, saying she didn't know because she'd never had to deal with it. Overall, she was rude and made what should have been a simple, quick transaction feel uncomfortable. Because of this experience, I'll be using a different location in the future. read more

The UPS Store - The picture she insisted I take because once again they don't give receipts. - Shipping Centers Near Me - Las Vegas, Nevada

My neighborhood UPS! Always super nice employees. Good prices for shipping or returning Amazon. Located Decatur and West Flamingo in the Smiths grocery plaza. read more

I used to really like going to this and thought that the staff were nice but now every time I go in there they complain about something. not too long ago I went and this taller guy had a complete meltdown over something and then when I went today this lady was like next time have a bigger box. Lady this is the box that the thing came in okay. I just tuned them out now. They're starting to act like they work at a DMV. If I could go in without getting a lecture from one of the employees that would be great or I'll just head down to the one on Sahara. I would just like to ask some of the employees to unclench a little. I can't imagine if I talked back to every person I dealt with at my job. read more

Excellent customer service from Kevin as always. Also, props to Anthony for a very well managed store and staff that makes every transaction smooth and efficient. Kudos to all the staff! read more

TERRIBLE customer service. I have worked at another owners store, 2 of them and never would he allowed us to treat our customers the way these 2 people do. They came in with several Amazon returns and they immediately gave me attitude like I inconvenienced them. There was a female and a male, it was today march 15, 2026 and approximately 3:20 PM! They both had attitudes. None of them smiled, nor did they tell me have a great day when I left! Excuse the hell out of me for bringing my returns here, don't worry, I will not be returning! I will gladly drive all the way across town to the stores that I have worked at instead. No one is forcing you employees to work here. If you're not happy, go find a different job. I'm a business owner and I should never walk into any place, whether I am returning, or I am shipping my products off and feel extremely uncomfortable because the employees do not want to help me or scan my returns! That's wild to me. Very unprofessional. If you guys don't want your day to be ruined, I suggest you guys go to different UPS stores! I will be calling corporate! This is unacceptable! read more

The UPS Store - Shipping Centers Near Me - Las Vegas, Nevada

Had to drop of a Cox internet router. The staff was quick and helpful to complete the task without questions. I was in and out in less than 3 minutes. What a convenient way to return products. read more

The staff here are really helpful, professional and courteous. One of the best UPS stores I've had the pleasure of doing business with.

PLEASE AVOID AT ALL COSTS! the employees are so rude. Horrific service! They wouldn't serve me cause they wanted me to buy tape even though my package was taped fine I didn't understand what was going on! I think they make commission off the tapes they sell? read more

The UPS Store - Taped package that was refused - Shipping Centers Near Me - Las Vegas, Nevada

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**Great, Fantastic & Awesome CUSTOMER SERVICE!** Based on a few reviews, was hesitant on trying this UPS store but thought we'd give it a try. Immediately greeted by friendly employees and helped personally by Antonio who knew what he was doing and very knowledgeable. Place was super busy and he was multi-tasking by helping us, greeting people as they walked in, answering the phone (less than 30 seconds). NOTE: Our box was not taped and he took a moment by taping it up (at no additional charge). Got in, got out, 10 minutes tops and experienced fantastic service. Also noticed that after we finished our errands, Antonio was helping a person carry a box (to/from) their car. That's awesome service!! read more

Still overall good service here however, I have had to go back and re-print several times due to one or more of my documents not actually printing in full-- they no longer go over every single page to ensure accuracy due to waiting customers in the shop, which I understand, but it's a nuisance to go back. The error code on the incomplete blank page is "PCL XL Error Subsystem: KERNEL Error: IllegalTag", if that helps. read more

The service at this store is always amazing! My mother and I have been using this store for years because of the service. Antonio and his team always recognize us and our quick to help. A few years back, we sent my younger brother a fragile package for his birthday and Antonio packed it with care but somehow it still got broken. We didn't have to do a thing because Antonio took over and got our claim fulfilled and kept us in the loop every step of the way. I highly recommend this store for its service! read more

I scheduled an appointment with a notary at your location using your website this week for today. I even rescheduled it to 30 minutes earlier using your same website for today and it allowed me to do it. I arrived at your location to find the doors locked with men Inside the store renovating it. What a waste of time! read more

I went into drop off a return for Amazon and found that this location is extremely unfriendly. It seems to be ran by a young owner or manager and he apparently doesn't understand customer service and the fact that it is possible that someone dropping off an Amazon package could be an owner of a company that sends out hundreds of packages a year.. Someone who was new to the area looking for a place to use for shipping... My recommendation to this location would be to think about the way you treat each and every new customer that walks in your door... you won't have another opportunity with me.. read more

Excellent service!!! I dropped off my stuff here every week! Anthony and the others are always super nice. I usually come right before work so in a hurry most of the time lol, they notice that and always offer to tape the labels on the packages for me ! Even One time I came in and my labels were - already ready without me asking! Saved me time since I was almost late You guys are awesome !!! Thank you so much for your outstanding service!!! read more

Antonio the clerk there was very rude and started an argument. The ladies however were very helpful and polite. Antonio should be reprimanded as he was a terrible rep for your business. read more

This is the best place for any of your shipping needs. I recently went to a different ups store because I was across town and it just happened to be in the same parking lot I was in, and it made me realize how much I love this store. I mean, everyone hates shipping stuff, so how much can you really love it? But this store is on top of their game. They are friendly and so fast! The store I went to the other day took over 1.5 hrs to package two items for me to ship, and they were far from friendly. This store usually has me out after multiple transactions in less than 15. 10 out of 10 for this store. Would ship here again read more

This was hands down the worst experience I've ever had at a UPS store. Not only was I embarrassed publicly by an employee with a blonde stripe in his hair but I honestly don't ever want to go back out in public again. I was there around 1:30 today picking up packages for a friend of mine out of town working because she entrusted me with checking on her mailbox/apartment. When signing for the packages I honestly just don't know what to put so I signed her name because that's what she told me to do. While leaving the store the employee shouted at me in front of SO many people about how "I need to sign my real name because he knows for a fact that I'm not her" I was not only embarrassed in front of strangers because this employee doesn't know how to be polite about things or treat people with any amount of decency I have such horrid anxiety to the point where I only leave my house to run errands for my friend and now because this employee was so nasty towards me with the worst attitude I am right back to where I started. I hope that employee enjoyed being snarky and awful towards me for no reason because it definitely made me feel terrible which is what I know he was trying to do. Thank you UPS for hiring such mean people read more

Not sure what the girl with the glasses name is! But baby you have to focus on your customer. It cost nothing to give great service. But then again it's about the quality of the place vs the staff some times. Smh read more

Obnoxious service, there were no customers at the store when I went, only the 2 girls working. Wanted to lease a mailbox there, but the girl "assisting" me acts like I owe her something, her answers were short and rude, completely not helpful and probably needs additional training. To top it off, I was told they do not know when I could obtain a key, and threw me a random one week answer with no estimated timeframe. I frequent this UPS store several times never had I seen such awful service!!! read more

I love this place ! I've been using their P.O. Box almost 1 year now, and I tell you that the Service is well worth the price. They have everything you could possibly need. They treat you like family. The day ladies are wonderful , and the night guys like Anthony are GREAT. They remember every single customer & Box #. I would highly recommend!!!!!! HOPKINS read more

This place is a rip-off. They charged me $2.75 to print 1 piece of paper in black and white. It was 8.5 x 11. Kinko's is only about .15 at most. read more

I never thought to Yelp about a UPS store, but after such a positive experience with the help of a young man named Anthony, I absolutely had to. I was printing and laminating some pages I needed for a children's book I wrote. Upon entering the store, Anthony helped me with printing and made sure the pages were all aligned correctly. He made sure everything was sized to my liking and took time in making sure I was happy. I ended up coming back the next day and he was there again. He went out of his way to help me cut each page precisely from the pre-laminated pages to the laminated pages and was happy to do it! He even helped me cut out little finger puppets!!! I've never met a more helpful person that doesn't know me in my life! Honestly, he went above and beyond to help me with my book, which means a lot to me. His coworker Justice was polite and courteous as well. Thank you Anthony for the amazing customer service! Summary: Anthony went above and beyond to deliver outstanding customer service! Thank you sincerely for running the extra mile to help me! He helped print, cut, laminate, cut pages that were now laminated, and cut finger puppets! My kinder students are going to love this! Thank you! Thank you!!!!!! read more

The UPS Store - Anthony helped print, cut, laminate, cut pages that were now laminated, and cut finger puppets! My kinder students are going to love this! - Shipping Centers Near Me - Las Vegas, Nevada

Went in here to ship important documents and the service was impeccable. The guy was so detailed and on top of things I felt like he should've worked at a bank! It was empty but for one dude making zero copies at 8am. Easy parking and easy to get back on main road. Best experience so far :) read more

Every time I come here the service is exceptional. It is right down the street from my house and I enjoy the customer service here. Ryan is always super helpful and they always go above and beyond. Thank you to the team! read more

Courteous. Efficient. Fast. Great job guys! Will love working with them in the future.

Parking is absolutely terrible so I avoid this UPS Store, which is in the big strip mall with the Makino and the new Smith's (think it used to be a Food4Less). They could really use a bunch of 10-min parking spots in front. Parking is sometimes so bad that you'll literally save time driving to a UPS Store further away. read more

I went to do an Amazon return today and they charged me $1 for a piece of tape I've never seen such poor service in any UPS Store. Please do not ever go here, horrible! read more

Justice, the store manager was extremely patient and helpful with a last minute shipment.

today i had to ship a package and was assisted by a terrific person, named "j.j". he was so helpful in assisting me with my mailing. the ups company should be very proud to have such a terrific employee as "j j". read more

Absolutely terrible customer service. As a person who works in retail I understand it's difficult to deal with people sometimes but it does not hurt to be nice. I came in to get a paper notarized and the guy who "helped" me out was incredibly rude. I was talking and he interrupted me saying my form of ID wasn't valid to get it notarized and that he'd see me another day. Terrible customer service. read more

Quick trip to the UPS store last week to drop off a package! I could've swore that UPS was the one who phone companies went through when they rush you out a phone and you need to send it back! When I got there I was told that it's actually USPS so they have a period who comes by and I guess picks the packages up from them? Well in that case I would've just went to the post office because I wanted a receipt and they don't provide those. The employee told me to just take a picture of the box and that's my tracking number have a good day lol! Wow.. read more

My boyfriend and I were stuck in a situation, Rian & Justin were more than willing to help us figure out a solution. While we waited we watched how they performed tasks and customer service with their daily customers and it was more than excellent! By what we saw, I can say that they had some of the best customer service I've ever had even though our situation was unrelated. We were on in Vegas for a few days and they made our stay not so stressful when we were confronted with a situation we thought was a lost cause. If you're looking for a ups store with great customer service this one is definitely the one you need to go to! read more

Rip off people, make me sign my page again so they can charge me for using their Internet, poor customer service overall

Worst place ever. We've been using their mailbox for more than 5 years and we are late for one month and they are threatening me that all my mails and package will be send out to the sender. And in order to pick it up I have to pay $10. I'm disgusted by this unprofessional store manager name ANTHONY read more

Ridiculous. UPS account holders are refused service because, wait for it, "this is Vegas". There could be fraud. Real reason: the little stores don't make very much when you ship on your own account. They want the mark up even though my package was all ready to go. The main Ups center is near the car rental return and you can use your corporate account. These little ups stores are not ups and they do not do much for tge brand read more

The guys that worked here were very helpful and extremely nice. Gave us a great deal to package some golf clubs and did a great job! Come here if you ever need to ship anything! read more

The poorest and rudest customer service in town. Few of the employees are very rude. I don't think they are trained to do the job because they are very slow and extremely rude. read more

Went here to inquire about printing one sheet of a document and was told 2.75 cents. I was told it cost 2.75 to access the system. What system? The internet lol Ripoff read more

Fast, clean, professional and easy parking. I had a great experience shipping an item back from a trade show at this location.

Had to notarize and ship some documents, with a fair amount of complexity involved. They were very fast, courteous, and knew exactly what to do. Fast and pleasant transaction. read more