Im leaving a review cuz I felt compelled by lil baby Jesus in the manger I told Big Jesus id leave a good review if I got the cashier i wanted... AND I DID okay so lemme set the scene: I have a Nike problem addiction ... obsession... whatever Bottom line... I be buying Nikes ... a lot I needed to send 4 pairs back to ASOS so i slid by this location to drop off a return They weren't busy but ... they were moving... sloooowwwwwwww I wasn't annoyed but ... I could feel a "foot tapping" brewing that is until i heard the most chipper boisterously helpful customer service emanating from a tatted dude with colorful hair from behind the counter. He was so excitedly loud and cheerful as he helped these two ladies -- who were pissing me off: One was on the phone the entire time he helped her [RUDE AS F@CK] while her mom/aunt/granny/older sister ... idfk - was moving like molasses UP A HILL!!! Annnddd kept asking questions like omg DROP IT OFF AND GOOOOO I digress... The whole time I watched them he got MORE helpful as the interaction went on... MORE HELPFUL? buuuttttt.... hooow? like .... if you at max helpful how do you go beyond? answer: you be THIS GUY i was in awe if him And as my foot tap started to set in from waiting.... and waiting... and waiting I made a vow to sweet baby Jesus "if i get this guy, and he's just as nice to me... Ima spread the gospel." the cashier in front of me finished but had to fill out a form -- i squealed hopeful ...THEEENNNNN My Guy finished & joyously called me over. I floated over like id been picked for the prom by the hottest guy in school... even though you wouldn't know from my resting bitch face ... isss permanent He asked me if i needed a receipt but the energy behind the ask was as INTENSE as his glorious smile. I said yes he strolled jubilantly to the printer & happily printed one then handed it to me i said thank you --tee hee-- he told me to have a great day but the energy behind it said MY GOD YOU GLORIOUS CREATURE, MAY THE SUN CONTINUE TO CARESS YOUR CHOCOLATE SKIN YOU NUBIAN GAWDESS. p.s... I love you... And with that... i skipped to my car I only hope you all are so lucky to encounter this man at this location. For he is a king among men and I am spreading his gospel!! it was short and read more

3$ for a single printout. Please go elsewhere. Their staff is definitely unsatisfactory as well!

Outside looks closed, walked in and a swarm of flies came out. The rancid smell of stinky fishy butthole hit you imminently, thank god there was one person in front of us because I could barely hold my breathe for not much longer. This business needs a massive clean out. The worker wasn't professional I thought she was talking to herself and realized she was on the phone with a Bluetooth device in her ear. She was having a full on conversation with whomever was in her ear. I find this to be super unprofessional and straight out rude. Your at work it's not time for your personal conversations on the phone while taking care of customers. On top of the smell avoid this UPS Store all together drive the extra miles to another location. read more

The UPS Store - Printing Services Near Me - Las Vegas, Nevada

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Was just returning some school books and asked for the most affordable way to do so and was assisted perfectly with smiles and great attitudes from the workers! read more

Do NOT enter this place of business. Why? I ship thousands in merchandise every month and I use UPS. I was in this area, stopped in and asked if i can use there usps area... simple, kind question, aka, just give my one small 10inch square box to usps. The employees were rude and nasty, i got an instant THIS ISNT THE POST OFFICE, WE CANT HELP YOU. I was shocked, instead of telling the a hole to f off or i make more than them, I literally told them, I ship thousands a month via ups... maybe i should start using fedex. Based on their automatic crap attitudes, crap treatment, dont. Dont use their services, dont get a mail box from them, dont give them your money. Dont deserve it. YOU DONKEYS SHOULD THANK AND WELCOME EVERY CUSTOMER THAT ENTERS YOUR DOOR. read more

This place deserves zero stars. They are fraudulently charging people to accept Amazon returns. Returning to Amazon through UPS stores is free per Amazon. When confronted about this, the owner becomes belligerent and yells and screams in your face. Amazon is aware along with UPS corporate. Be very careful if you try to use this location for your returns or any shipping needs. read more

Fast paced and very friendly I always get helped quickly and it's not expensive I do my returns and shipments through ups

Edit: As you can see from their response, they proudly will charge you for an UNOPENED, ORIGINAL PACKAGING. In fact, it still had the original label on the bag. It was not "old, and dilapidated." As im sure my review with UPS loss Prevention (who was recommended over to me by UPS Corporate) agrees with my review, given that i already provided pictures of the package. There was no politeness, knowledgeable staff. Its staff paid $11, and a slumlord manager trying to take evrry one in this neighborhood for their money with every return. Since I know the owner is reading this, you know the truth. You're disgusting, a shady business man, and i cant wait for karma to provide a reckoning for you!! I could rate 0 stars, I would. Let's start with the fact that they tried to charge for an Amazon return in its original packaging. Despite it being free through Amazon prime. Then they advertised an envelope for 3.99 on the shelf. There was a stack of over 20 there. When we got up to the register, the "manager" came out, and magically, it went from 3.99 to 4.49+tax. So our free return was going to cost around $5. When I raised issue, the manager started raising his voice, interrupted, and eventually kicked us out. He refused to process my return without paying him extra money under the table. Shady business and will be reporting to Amazon, UPS corporate and the BBB. read more

Usually the experience here is great as the employees are very friendly. Today though, a rather disgruntled silver/white haired male I believe, gave me such a nasty attitude. Simply because I told him I didn't know the other side of the box had to be taped if it is sealed and he gave me a bitter reply saying Packed and ready to go means packed. Not only did he not let me explain that the few times I have brought a package there, it has been exactly how I brought it and no one has ever brought it to my attention that it had to be taped. Had someone told me, I would fix that issue and make sure to do it correctly next time. No need to be quick and rude, whatever personal struggles you are going through has nothing to do with me if you don't even give me the grace to explain myself. Everyone has bad days, understandably, but then don't go work in customer service if you can't leave personal problems at home. read more

2:30pm in afternoon, doors locked and nobody inside. No note taped to the window, either the location is shutting down or being abandoned

Every business I enter the first thing I see are the employees. Scarlet at this location not only handled multiple clients but also answered phones. I enjoyed the wait watching a master at his craft. read more

Came in to print something at UPS, they advised the the payment for it is 3.20 and of course I was shocked to this as it used to be a dollar something. Per page, the employees began to be rude regarding this and the employee in the back stated "you can go somewhere else" female in the back quietly but I was able to hear it. And I advised I understand u can but needed something printed asap, which is why I chose to still come and pay it as it was needed, the male began to state I should leave because I stated I the price was high but still needed it as I was telling the person who was with me what the person in the back said rudely. I emailed them the item twice and she said they weren't receiving it which I don't believe as they began to be rude and I have printed things at this store and sent to the same exact email several times. This is ridiculous and yes an a costumer I am able to be shocked of the new pricing but the trying to be quiet commentary was unnecessary. read more

Mailed a flat item. Brought it in without an envelope. Purchased envelope and placed item in the envelope. Cashier insisted that I provide my ID so they could scan it into their computer system. Where does that now go? Is my ID in possession of UPS or just this random franchisee? The cashier informed me that she makes $11 an hour and doesn't get paid enough to care. I tried to use a local shop, buy local right? Only to get this type of service. Never again. United States Postal Service, you've won my business from now on because UPS is beyond messed up. read more

Upped my rating to 5 stars because of improved customer service consistency and this team going above and beyond. Team member Trevor learned UPS service-related ASL to respectfully and more conveniently communicate with deaf and hard of hearing customers. All businesses should make this effort. Team member Kylie is also learning sign language. Customer service still depends on who is behind the counter. However, everyone working at this location has been consistently helpful and professional -- especially in comparison to the other 3 UPS and 3 FedEx locations (in Henderson and Las Vegas) I've had to visit nearby my jobsites for "quick" printing/faxing/sending packages. Plus, I appreciate the positive energy from this store team. read more

When I first moved to Las Vegas in July 2001, I literally stopped in at their previous location (3230 E Flamingo) and got my box set up... I have been a COMPLETELY satisfied customer ever since. They handled the 'address move' perfectly, and their recent ownership change has been a smooth process. Definitely don't plan on changing! read more

Probably the worst in the area. The last 5 times I tried to get a document notarized, there was no notary on shift and no one seemed to know when one would show. The last of time I called to verify notary was there and was told one was. Got there 12 minutes later to be told there was not one and that they did not not say there would be. Twice I went and they were not accepting Amazon Returns - reported that to Amazon, Super close to my house so I thought I would try one more time - I have called three times today and let it ring ad ring and ring. Maybe they finally went out of business as they are certainly headed that way. read more

I am new to the neighborhood, and I found the UPS store employees to be very helpful, knowledgeable and very professional.

I came to this location because it's right next to the market that I use all the time. I had to send a check to a friend overnight but ended up using their second day air for the economy price. The inside was clean and organized and they were managing the large group of customers well. But what I want to know is why the customers and employees were wearing masks except for one girl that was working the cash register? She was definitely in her 20s and did not look so confirm that she could not wear a mask. Hey corporate what the heck? read more

Social distancing was enforced. You can make an appointment for a notary and it's only $5. They were really helpful!

I would like to invite everybody to please think twice before using this UPS location. I found the people to be unprofessional, discourteous and unable to do a simple task of making copies correctly. They also are not able to manage the sequence of customers and allowed people to cut in front of me while I was in the middle of my transaction after I patiently waited for my turn. The mail attendant was condescending and defensive when I politely asked to continue with my transaction. He offered up some inaccurate irrelevant excuse in a confrontational way. Clearly there is a very poor training program and this individual has very little skills for dealing with the public. I lived in this area for number of years and will not use this location ever again. In fact I will reconsider using UPS stores in general, they seem to be offering a poor value with substandard customer service. read more

The reason why I use their mailbox even though are farther and more expensive (than the other UPS near me that time) was because of awesome customer service. Jeff, Vicki, forgot the other guy's name are awesome! Now, all the awesome people are gone. Employee sigh when I ask questions. The review below saying they are condenscending is spot on. Feels like they hate their jobs. The owner is nice to me so that's the only redeeming quality here. I am very disappointed. It takes a lot of effort to move to another mailing address but I guess I'll start looking now before my lease is up. It's a shame it was my favorite UPS store and about 4 years of using their services. I moved all over Vegas/Henderson and I kept going back there. read more

My visit to this UPS store was very pleasant. The gentleman that helped me was very kind and professional. He spoke to me in a way that came across as very genuine and authentic. I appreciated his sincerity. The shop was very clean and my return transaction was swift. Very good shop I will definitely return. Highly recommend. read more

Just carried a large box in and was greeted with "We don't have any more room for large boxes". Really? At 10am? You couldn't set it aside and deal with it tomorrow? Ridiculous. Making old people carry heavy items back to their car and go somewhere else is a HUGE inconvenience. read more

Fantastic customer service. They really went the distance to get to the bottom of finding a lost package. Much appreciated!

I had an insured lost package when the previous owners managed the store. I provided all the required information to the previous owner. They did not do anything to assist me nor did they inform the new owners. New owners have gone over and above helping me with my situation. It took no time to resolve my complaint and handle it. I appreciate all their assistance. Thank you! read more

Absolutely the worst customer service ever! The most infuriating thing, is when a "customer service" agent has no clue what they're doing. In this case Kylie, the window agent, had no clue what she was doing. Secondary, you NEVER EVER argue with a customer no matter how wrong they are or how upset they are! This is what Trevor, the store manager did. AS AN AGENT your primary job is to deal with customer's issues. This store has it all wrong! The store manager, Trevor is extremely rude and condescending. If I owned this franchise he would be fired immediately and every employee that he trained would be totally retrained. He has created a culture of rudeness in this store. If it were possible to give ZERO STARS, I would. Charging a customer, their hard earned money, for a single piece of tape is ludicrous! DO NOT DO YOUR AMAZON RETURNS AT THIS LOCATION! Nuff said... read more

So polite! Great efficient service! Answered all my questions and helped me with my package. I will recommend this store to anyone!

love this store... employees are polite, efficient, and friendly! one stop shop! notary is always on premises and they handle the line very well when there is one. read more

STAY AWAY!!!! It's worth driving a few minutes more to go to ANY other location. I do not like writing bad reviews, but I feel I would be doing a disservice to my city if I did not share my recent feelings after visiting this location. This is BY FAR the worst UPS store I've ever been to in the United States. To call the customer service "terrible" would be an understatement. The workers were rude and incompetent. I would give it a negative rating if that were possible. read more

Kind rude, you say hello he say nothing, you ask questing he answers nothing, you say thank you he say nothing, I will go to a different location, from now on. read more

I remember when they had great customer service . That all ended when new owner took over and good employees like Jeff and Vicki were fired and never returned . They are the worst !! I've been customer there since 2004 since it was at 3230 e Flamingo and moved to 3870 e Flamingo . Excellent customer service - everyone so nice , place was always buzzing - I forget previous owner name but JEFF and Vicki were amazing . I notice things turn for the worse about a year ago when good employees started being replaced by cheep labor - Vicki has surgery had never came back- Jeff went over and above good customer service .. I was mortified when new owner told me he was fired when others said he " went on to better things " ( a lie ) Then they had some snobby queen that was so rude - even the new employees gave me the impression he was a jerk - starting in feb or March 2019 everytime I called to talk about being over billed , charges for shipping my mail to me herb I'm out of town - he faked taking messages for weeks , I'd fax letters everyday asking the owner to call me - it got to the point he would hang up on me or put me on hold and never pick up . On several occasions I used 3 phone lines from my office - first call put on hold - second and third he would pick up say nothing hang up or put me on hold - I even had friends call for me bad they got same treatment . A girl that worked there for a short time was really nice - I told her about this she laughed whe I asked her - what is that queens problem lol She did get the owner my message but couldn't or would tell me what this guys problem was - turns out she got feed up with the way they treated her and when she quit like many others - she got me the owners other phone number at the other ups store when the jerk always told me he didn't know the phone number of the other store - I called the other store and got lucky when employee gave me owners cell phone number . I then call owners cell , he seemed really nice , told him what his idiot Mgr was doing to me - and how he over charged me for 6 months off and on - owner said 4 mo ago or so he would call me when he's at the store 3830 e Flamingo and call back with answers - he never did I also told him I have letter from my phone co showing how many times the store called me and hung up with out leaving a message - I'd call back seconds later and ask the fussy queen who's calling me and hanging up- he always said he didn't know ( even though I confirmed he was only person there ) After calling owners cell phone multiple times leaving messages for about 2 months the owners kid answered his cell phone - then gave the phone to daddy lol owner of ups store Owner Gary Sandhu aka gurvinder Sandhu- I asked him why he never returned my call , also told him how I'd get calls from store but nobody leaving messages - That's when owner fired that queen " mark" and again he promised to call me back following day - and all I got was a call and hang up - no message . So I got there email address and sevt my complaint through DocuSign - a letter asking him to call me - each time DocuSign sends a reminder to him - it asks to confirm my message was received- they refuse to confirm so they will get this message every 2-3 days in mail box until they confirm for the next 365 days Also I'm upset that I never got door key Paying customer for over 20 years - no problems complaints until 2019 Filed complaint with bbb ( they never responded ) but I did file Comlaint through bbb they will send to corp office this weeki read more

Updated to say I've been back and have appreciated the kind and friendly service I've received. Jeff commiserated with me as I had to ship back a replacement iPhone which didn't work. I also used this store to send a fax when I need to act fast and was pleased that they offered this service. read more

I had a two day air shipped to this store from my UPS store where I have my Box in Florida. I received notice that the Package was in but I was called out of town. I called the store that day and an employee told me that they would hold it. I asked the hours for the Sunday following they told me 11-4. I called the Sunday to confirm they were there and the package was still there. The person told me it was and there is a holding fee! I then asked how much is that he said 15.00 per day! I told him I would discuss it when I arrived. When I got there I asked if he was the owner he said no the manager, when I called today the girl I spoke with told me he is the OWNER!!!. He was holding my package and I would not get it until I paid him 15.00 a day. I refused and he finally said he would give some "good will" and only charge me 15.00. Still ridiculous! I called my store in Florida they said they only charge 5.00 and that is to hold a package for 7 days! This store is poorly managed and blatantly taking advantage of patrons. I will not be back and I am going to report him to UPS read more

I've used a mailbox at this location for years. Over the last year or so I wasn't getting my mail and the answer I received was that it wasn't addressed correctly. Nothing had changed. I was also getting mail that didn't belong to me. My last straw was a set of documents that needed notarized signatures and mailing. They didn't mail my documents and have no records of having them at all. I canceled my mailbox and will no longer use this location. I recommend you don't either. Worth driving a little further and using a different one. read more

We've been here a couple of times to get some documents notarized. Very efficient and business like.

The new owners are very professional. I am so happy to have a place close by to ship my packages. The service is excellent at the most affordable prices. I love it! read more

Great store and the service is top notch. We have been going to that location for years and we have since moved to the other part of town and have to travel 30 minutes to get there. We go there because of Jeff and Vicki. They always have a great attitude and make our experience pleasant. Awesome. read more

Great store since new manager Yogesh took over. People close on time, are polite and packages never get lost. They hit a rough patch when the store was first bought but Yogesh brought back order. Would recommend visiting now if you've had a previous unpleasant experience. Total improvement. read more

Terrible service. Only one customer helped by an employee at the computer when I came in, and one lady at the counter. I asked for one copy of one paper. She told me to use the copier behind as she was busy. I put my paper in and the copier asked to load paper. I told the lady employee who was finishing helping someone who came after me and asking the first person of 6 now waiting. I waited 10 minutes asked again and was told to wait until they all got served. I left. It should be no star. read more

I came into this store with a self-made shipping box, and I was looking to purchase some tape. The dude offered to pack my box for me, and it wasn't a perfect rectangular prism. He had to spend at least 3 minutes packing my box and secure it. Great customer service. read more