Great service- out of the ordinary kind of local shipper- I needed special crating and Dave knew…read morejust what to do!

From the owner: packing and shipping expertsread more

Another stellar review for this place - couldn't have had a better experience!…read more I found myself in a very similar long-distance printing situation to reviewer Kathryn M. - I had prepared materials for an event in Ketchum and sent them with the colleague who would be presenting, but at the last minute I realized that I had sent the wrong forms. The forms are full color, 3-to-a-page, double-sided - not just something that can be printed off at home printer. Patrick was so easy to work with. He was prompt, efficient, and super responsive by email. Best of all, it was clear he had actually read my initial request - there were no annoyingly redundant questions, no misunderstandings, everything was exactly right. He sent me updates on the progress of the job, so it was easy for me to coordinate with the person who was picking the forms up - and she raved to me about how great the job was and how wonderful Patrick had been. I haven't seen the product yet, but form what she said, it sounds like the last-minute replacements were even better quality than the originals.

Our client in DC was holding a Conference at Sun Valley Resort for more that 150, and I called…read morePatrick and he helped us continue to impress our client on customer Service, and delivering above and beyond any normal expectations. He produced 150 Custom Table Top Name Tents in full color, and 20 custom numbered cards, all in less than 1/2 a day....Delivered! Thanks again Patrick! Your Team at Mosaic Express. -M www.TheMosaicTeam.com www.MosaicExpress.com www.MosaicPrint.com www.MosaicLearning.com

It's just the worst. The new postmaster seems to have lowered the bar. Prior to her arrival, the PO…read morewas a C- at best. I thought it couldn't be more poorly run, but I was surprised!! You pay a lot for your PO box. Don't assume this means you will get your mail or packages in a timely manner, if at all.

The woman that works there (short with dark hair, outdated heavy makeup and large fake eyelashes)…read morethoroughly enjoys being unhelpful, rude, passive aggressive and downright mean. She has zero critical thinking skills and I surmise she has some kind of hold over this place as there have been so many complaints over the years about her, it's hard to imagine the reasons for not firing her. I have been going to this place 10+ years. Today out of nowhere she refused to hand me my mail, after she had yelled at me a few times about having my (10lb) dog inside the post office. I explained I had been coming there years and years, and there are ZERO signs posted outside on any of the doors, NOR inside the post office about no dogs being allowed, so I was simply not aware of this at all. Not only that, I bring my dog in there at least 3x per week and have chatted up different employees while holding him, and no one has ever said ANYTHING about this rule. Ever. I then picked up my tiny dog and stood patiently in line, explaining to her that I would be sure not bring him back; but, since there was no indication of this rule before today, I would just hold him in my arms until she could retrieve my package. She refused to serve me -- and she went out of her way to take great pleasure in it. Totally nasty personality. This is where the lack of professionalism and zero customer service comes in. All she had to do was point it out politely that I might not be aware of the rule and ask me to not bring him again and hand me my mail. I would have apologized and been more than happy to oblige. Instead, she chose to berate me in front of the entire Post Office, which was completely unnecessary. Considering especially that she is dead wrong on having signs anywhere about it. There aren't. Period. I will be filing a formal complaint against this wretched city employee, who is often cruel and demeaning to locals and spends most of her days yelling at people. That said, I have heard many times before that the manager there is not going to care or do anything about it, which is sad, especially since we have to pay for this service. The city of Ketchum does not deliver mail to our residences so we are all forced to deal with this horrible person every time we have to pick up mail. She is the worst type of small-minded gatekeeper, who prides herself on being nasty whenever possible. AVOID THIS PLACE if you can. Just shameful. She ruins what is so great about our community of Ketchum. On the way out, I checked again on all of the exterior and interior doors and walls -- there are absolutely no signs about animals, nor have I ever seen any. So she could have given me the benefit of the doubt (that I simply didn't know) instead of being so wretched. Today is Nov 3 2023.

I agree with other reviewer. Hailey FedEx Manager clearly doesn't like dealing with the general…read morepublic and rather hostile. Delivery drivers are excellent though.

We were in Sun Valley to install furnishings at our clients completed home…read more We had to unexpectedly ship some accessories back to our corporate office on our way to the airport. We were told we could purchase packing supplies located near the counter and pack up the items to ship. They do not pack. Not a problem. We purchased 4 boxes and packing tape to create 2 boxes with our own bubble wrap to pack the accessories for shipping. The Manager came out and proceeded to tell us for future reference, that they are not a pack and ship location and they have supplies available for purchase for their I'm assuming "local" clients. When I asked is there a problem with us purchasing and packing our items for shipping, he commented it's your opinion. What does that even mean. He reiterated for future reference. Have no fear, there will be no future visits to this location. I'm a huge FedEx fan and have been in many locations all across the country. They always have exemplary customer service. Today was very disappointing. With so many people across this country in such dire situations and in need of employment, this guy needs a serious attitude adjustment. I looked up the locations website while waiting for my plane to arrive and it stated a location to purchase packing supplies and shipping. If that's not the case, then update the website. Or your employee is misinformed. A true display of discrimination and ignorance. I've been in customer service related industries for over 30 years and found his discriminatory attitude unexceptionable and rude. The girl who processed the order was efficient. I'd rate half a star if it allowed me to.

It often takes longer for SV post office to process a package than it takes for the shipper to ship…read moreit. Use the UPS store in Ketchum at all costs.

I don't think humans work here! No one picks up the phone! There is no way to get your package! A…read moreUSPS store typed in the address and put the label on my package & sent it. Now the tracking update states that the place that their own company addressed it to does not exist! So now they are returning it to me! So, why would you have me pay for the package and send it in the first place??

0 they have a sincere problem with following directions and customer service. They think they are…read morealwayd right and they are very much not! They cannot complete simple tasks as the job requires. They have delivered my packages in the rain and almost ruined them completely it had been raining hard all day before they came during the time of they delivered the item and after. They left in the direct pouring of rain and the box was completely soaked through. They have sent my packaged back several times to the point they end across the us somewhere else and never get delivered. I have watched the trail of their acceptance of my packages of not but then I see yhry apparently do not and they get sent somewhere else completely. They make off comments to me. I'm not making statement about the US POSTAL OFFICE ITSELF I am just letting y'all know the nasty habits of the workers in Arco Idaho at the post office out here. Thanks.

There was friendly, basic counter service at this post office. Since it's a small operation, you…read moremay need to wait only because there's going to be one clerk on duty. Also, being a smaller community, you may run into neighbors catching up on the latest news or gossip in town. Recently, a postal processing facility in Pocatello, Idaho was shuttered, so all mail is sorting through Salt Lake City. I recommend selecting a trackable package for any sensitive materials and allowing for a little extra delivery time.

The worst place of service is at this post office. In…read moreperson, they are so pleasant, but behind the counter, they are just the opposite. Can never get someone to answer the phone, or if they do, they leave you unattended forever. Packages are lost for months, and some letters never make it! Complaints are never addressed; they just give an email response saying "handled" or "corrected", but it isn't.

I was very disappointed to learn that the Bellevue, Idaho and Hailey, Idaho post offices were…read moreclosed at 12:00 on 12/31. After noting that Bellevue was closed, I drove to Hailey to get my mail stamped, only to find it was also closed. I do not recall 12/31/24 as a Federal Holiday. As a business owner, I needed some things postmarked 12/31/24 and figured since 12/31 is NOT a Federal Holiday they would be open to serve the public. So does the mail I put in the box get postmarked the 31st or is it just too bad? I would like an answer regarding this.

I came in to print a few items. The guy who helped me really made me feel like I was bothering him,…read morehe was so rude. I was shocked to learn he is the owner.

This place is hor-ri-ble…read more Went in to buy some mailing supplies. Get in line. One person ahead of me. One cashier. They're chatting about skiing for a little while. Then the cashier answers the phone to help a customer. Gets off the phone and continues to chat about skiing with the guy in front of me. Answers another call to help a customer. Place my things down. And walk out remembering why I order supplies on Amazon and why Amazon is far superior to these little, horribly run places.