I am extremely impressed with the professionalism of this company.
I contacted The Copy Center in a desperate panic, when the materials I had shipped via UPS failed to arrive at the Sun Valley/Ketchum resort where my boss was making a presentation, and so I had to find a local vendor to run the job for me asap. I work in Los Angeles, and my company prints most of its own marketing materials, so I didn't have any relationships with printers in my own city, let alone any in Ketchum, Idaho. It was a Saturday afternoon, and the presentation was at 9 am on Monday.
Feeling discouraged, I did a Google search and found The Copy Center. I scanned their website and hit the "contact us" button and sent an email: "any chance you guys could do a rush job...?"
Patrick McGwire, the owner, responded within 15 minutes. He said he just needed me to email him the files and he'd run the job and drop it off personally to the lodge in Sun Valley where my boss would be meeting with prospective clients. I was relieved. Of course, I then had trouble on my end, as I didn't have the files in my possession and had to track down the person who had them, on a weekend. So I had some back-and-forth emails with Patrick as I tried to work this out, during which time Patrick maintained good communication with me, responding promptly and basically being "at the ready" to run the job.
After I finally got the files to Patrick and things were back on track, wouldn't you know it--the presentation was cancelled. So I had to subsequently cancel the print job. However, although the sale was not completed, I was sufficiently impressed with my interactions with The Copy Center to write a review. With the prompt service, good communication, and willingness to go the extra mile, I am confident that the print job would have turned out beautifully had it been run. If I ever have a need for a printer in the Ketchum area I will definitely return to The Copy Center. read more