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Ketchum, ID

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Business As Usual

3.7 (6 reviews)
Closed • 8:30 am - 5:00 pm

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AT&T Store

AT&T Store

(2 reviews)

Just wanted to share what a horrible experience I had at this AT&T store. Call me a fool, I knew I…read moreshould have walked out, but the store representative completely lied about the fees and trade in on my old phone. I've wasted probably 6 hours of my time at this point trying to get fees taken off my billing that should not be charge. AT&T has given me basically the runaround on the phone now that I'm trying to correct the charges. I will NEVER use AT&T again. I can't believe a company that should be respectable, treats their customers this way. The only reason they are even getting a star is that I had to give at least one for this to post.

Literally the worst experience ever. The man was nice and tried to help set up a new account for…read moreme. But he needed a store code from the manager to work with customer service over the phone. The manager refused to give it to him, and I could hear her yelling at him in the back room over the phone. If it's not a quick easy thing they will kick you out. It took him a few tries to figure out why the system wasn't accepting a SIM card. Customer service said they could fix it, but the manager literally told me she sent willing to spend the time to call them and would not help me. She was beyond rude to me and her employee to the point I told him he should quit. Abusive manager should never be tolerated. This lady needs to be fired. The man was nice and helpful however and I felt bad for his treatment. As far as getting service, this place is useless.

Verizon

Verizon

(6 reviews)

As the previous reviewer wrote, I too, enjoyed the service in this store when it really was a…read moreVerizon, not a third party owned business. I had trouble downloading music from Google Play Music to the new YouTube site. Numerous tries, no luck. I stopped in for assistance, the young man gave me a sticky note w/ #8899, told me to call them and they would assist me. I called the number, spent an hour w/ a Verizon rep who walked me through various scenarios. Finally, thanks to her help, the issue was identified--I needed a new SIM card. Back down to the store. The same young man was playing on his phone. I asked him for a new SIM card. He said he would wave the $10.00 price. I told him the Verizon rep stated to me twice they were free. He said no, but handed it to me anyway. I asked him to please install it for me. He did, I left. An hour later, attempting to make phone calls, I was re-rerouted to a Verizon system that said it would allow me to make collect calls. Huh?? I called the #8899 again, and spoke to young man named Brody. I went to settings and read two sets of SIM numbers to him. Brody told me the Sim card had not been activated. Without a second phone, I would have to return to the store. I did. Fourth in line. The Feeble Fellow was helping a woman and arguing with a Verizon customer service person over her password. He stated "I know my business", and I snapped back, no you don't you didn't activate my SIM card! I was then being helped by the other, far more competent young man. Feeble Fellow walked up and stated, "You didn't ask me to activate it". Wouldn't that kind of be a given as without activation the phone cannot be used? His excuse? Lot's of people use SIM cards for other devices. Swell, but I asked you to put it in my phone as I was having problems. We got into it; he told me to leave, he was calling the police. The other young man worked quietly to activate my phone. He succeeded. I will never, ever walk into that store again. I thought Feeble Fellow was the new owner's son until I realized Go Wireless is a large company based in Las Vegas. Should anyone need help, seek the taller young man and avoid the short young man with earrings and a nightmare attitude.

3 times in the past month I have attempted to go into the store, only to find the doors locked…read moreduring the business hours posted on the door. Last Saturday I arrived at 10am & waited 45 minutes, along with 4 other customers, waiting for someone to show up, open the store & help us. I sincerely hope the employee(s) are not paid by the hour because they don't deserve anything other than straight commission. As a result of this EXTREMELY POOR SERVICE, I have to drived more than 120 miles round trip to get help with my new phone, at the Viktra store in Twin Falls. The service between these two stores is like night & day & its hard to believe they are the same company.

Cox Store

Cox Store

(9 reviews)

I have used COX for years, on and off. Their service is great. I have never had problems that could…read morenot be resolved with either a phone call or a visit from one of their many courteous and knowledgeable technicians. My problems come from their sales and billing departments. If there is a billing issue you can count on spending hours, days, weeks and months trying to resolve the issue; if it ever gets resolved at all. I have had several issues with being quoted prices only to find out that the information was incorrect or input improperly. When I try to address the problem, I get transferred from one representative to another with each one negating what the others say. No one is on the same page. It's a nightmare. If that isn't enough, try proving that you returned a piece of equipment they're billing you for. I gave a technician my Contour box because I was so frustrated with trying to get my bill corrected that I decided to throw in the towel. I asked the technician for a receipt. Instead he called the office and I heard him as he spoke to the representative giving her the information for the box I returned. Circumstances forced me to have to move to another state with a two day notice. This only added to the problem of trying to verify the return of the equipment. Two months later, I am still fighting this issue. I have tried everything I can think of to clear my account. I have followed several instructions and have run into a dead end on each and every one of them. I was in an online chat for 2 hours while one representative filled out a form (literally two hours). About three reps told me to go to a local COX Solutions store. At the location I went to I was told that the stores can only look up accounts in this state. I would give COX a perfect rating if not for these things. This isn't the first time such things have happened to me with COX. I swore I would never use them again after the first couple of incidents, but I did, hoping things would change. I was wrong.

Cox should be turned in to the BBB. Their prices, technology and service are all outdated and in…read moredecline. You also do NOT want to support the Cox family with your hard-earned money: https://www.thefp.com/p/hes-got-250-million-to-spend-on-communist

Business As Usual - officeequipment - Updated October 2026

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