I always drop my returns in this store and it's very close to house. But this time I had an extra question about lost package by UPS (I've spent several days calling customer service and sending emails without results). Since I stopped in this branch to drop something I decided to ask if they might have any additional information on my lost package. The lady over the counter just jumped on me screaming they don't have any information and I shouldn't ask them this question. No class, no being polite, since I was talking to a different employee even. Even if this branch is just a franchise they still represent a big company having their signage above the main door UPS! This behaviour is unacceptable !!! read more

Made finger printing reservation online. They don't have the requisite equipment. Having worked for multiple different UPS Store franchises, I know there is a simple toggle for what services are available on their website-they should disable this functionality until it is available. They got two stars because they at least acknowledged the mistake and apologized. (Their response on Google): Response from the owner 22 hours ago Hi Harold Long, we apologize for the inconvenience. We're committed to providing world-class service and our intention is to always take care of our customers. We understand this was frustrating and will address your comments with our team. If you need further help, please email us at store3547@theupsstore.com. Please share your date of visit and any additional details. EDIT: your response is inadequate and shows either lack of reading comprehension skills or, worse, that you didn't actually read my review. Because of this, you've dropped down to one star. Contact your franchise rep (or even tech support) and inquire how to toggle off the Live Scan services-once they show you how, you'll see how easy it is! read more

The UPS Store - Google review/response. - Shipping Centers Near Me - Jacksonville, Florida

If there were negative stars to give as a rating I would. Sent a 2nd-day UPS letter to my granddaughters high school for her Senior day surprise. Expressed to the UPS store employee that it must arrive within 2 days. Now 4 days later the UPS envelope is still in transit and my sweet granddaughter will watch her classmates open Senior letters and she will be left out. UPS store never disclosed that there was not a guarantee, only "when you signed the screen it says there is no guarantee". who reads every line of a screen! The manager watched as I expressed my disappointment and frustration to another employee without even offering an apology . read more

I requested shipment via UPS, it is a UPS store. The employee mailed it via US Postal Service for $125 and it is lost. Double check their work. Don't trust them. Response to the owner: your employee chose USPS when I specifically said UPS. I even questioned why it wasn't in a UPS envelope. It isn't good business to blame me for your store's failings. I won't be back. read more

my name is Susan Dunne. I bring a lot of my returns and shipping to the ups store on beach blvd in Kernan square Jacksonville Florida. I am always helped by a young girl named Dessarae! She is amazing! Her smile and patience is neverending . When i walk in I always look for her and she is always ready to help. She also has shown me how to do things on my own. I cant say enough about her and the staff!We are so lucky to have this store near our home and neighborhood. please recognize them and Dessarae for their customer service read more

This UPS store is close to home. I needed some documents notarized and my bank was not willing to help, so my friends, witnesses, met me here. The service was great! There were many pages to my documents, which I organized before going in to make it easier. We were in and out in about 15 minutes. They charge $10 per stamp so my total was $20, which wasn't bad. I saw a banner hanging with an advertisement that they custom make them. I inquired how long it would last outside and was told two years. I didn't realize UPS was in the banner making business, but now I know. You will also find various shipping products for purchase, which is convenient if you're in a hurry. Come by and check them out. read more

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I have used several stores now. But after 1 week of going back and forth the the Manager Jolan Tadros with all my issues I will drive 40 minutes both ways. Her helpfulness was outstanding. Knowledge on helping me. Speechless. Best service in a long time. I am disabled and still went out of her way to help me read more

First time in the store went in to do a fax. Was quickly greeted by Brian he was very kind and helpful and got right on it. I was in and out in less than 5 minutes. Cost me $2 for two fax. This will be my go-to UPS Store. read more

Been going here for 10 years and have never been disappointed! New owners are amazing, so many tech updates and changes have made returning my amazon items seamless. The amazon kiosk is simple and user friendly. Having posters made for events have met all my expectations. Friendly staff, too! read more

This is my neighborhood UPS and the customer service is always notch. Taylor greets everyone with a smile and goes above and beyond to ensure that each customer's needs are met. Got a package, send it off from here! read more

I love the convenience of dropping off returns to Amazon as well as mailing packages at this UPS store just minutes from my home. The staff is great & I'm always greeted with a smile. They work super fast too & I'm out in a jiffy! read more

I have used this UPS Store many times for everything from printing to shipping and I can only say that I have NEVER been disappointed by the service. read more

Every time I step into this store, I am welcomed by friendly people ready to help me. I go there often for different services and every time I get helped quickly and efficiently. I definitely recommend this store for good, quality service!! read more

Talk about old reliable right here. I've frequented this UPS Store twice for printing purposes and both times have been a home run. You know those nifty little menus I curate for Yelp Events? UPS is responsible for printing these! They do an excellent job of performing in a timely manner, while not racking up the bill. They offer other services i.e. shipping, mailing, packaging, etc. I'm definitely recommending this store to others and will continue to utilize their resources. read more

Went in Tuesday to ship out something for a baby shower in NY. Was greeted fairly quickly and was taken care of. Gave the man my dad's UPS business account number & filled out the packing slip. Paid for the packaging & the shipping would be billed to the account number I gave him. I told the man I needed the package to arrive Friday which would be 3 day select. He told me "even better, I can have it there Thursday!" Great! What great customer service.. I signed and went on my way. Fast forward to today (Thursday).. My package was delivered great! They charged my dads account over $100 MORE than it would have been for 3 day select... WHAT!?! I was told of no such extra charge (or any charge amount) whatsoever!! I would never pay $100 for shipping mason jars that cost me $10!!!! For that price they could do without them! I called and spoke to the store, telling them I felt I was taken advantage of and was immediately written off, with the man telling me if I "have a ups account then I know what the charge is".. And it "isn't their job to tell us how much it costs". Tried calling UPS corporate & they said they had done their job since the package was delivered as requested and if I had an issue to go through the store directly. Ups will no longer have my business or the business of my father's company. Scamming innocent people is not the way to run a business. Good riddance. read more

Lady with the Georgia peaches in your bag, check any expectation of Southern hospitality at the door. So stark is the contrast between the polite shoppers and smug service staff that at times you are left wondering what messed up alternate universe you walked into. The guy at the counter taped up my package so quickly I didn't have a chance to include the note I had written. He was a bit like the UPS's version of the Soup Nazi. At the end of the day, in the full spectrum of postal customer service levels - do I expect to be wowed? Not so much. Hence my mediocre rating. read more

Wow!!! Why all the hate for this store?!?! I think the guys are creative, friendly and very helpful! I needed to drop off a package, but my baby was crying and it was raining. I called the store and a gentleman happily came out to get my drop off and then brought me a receipt. It was above and beyond the call of duty. read more

These guys are awesome. I've had at least 4-5 different po boxes throughout my life for business reasons and this one blows them all away. Not even a contest. These guys are friendly & helpful every single day. The word "no" isn't in their vocabulary. They have a solution for everything. I once had a really grumpy mailbox that always made me wait & were rude- it just always frustrated my day. These guys do the opposite. They leave you in a better mood then when you arrived. Personalized/friendly/quick service!!! read more

Usually very nice employees here. But do realize you are working with UPS. When it comes down to it, it's the same company. I mailed a package before Christmas and they promised me 5 to 7 day delivery. My daughter left town unexpectedly the night of the seventh day and of course the package was attempted to be delivered the eighth ninth and 10th days. And then it was New Year's. I spend too much money mailing a package to have it automatically return to me. I am not going to mail it UPS again, that is ridiculous. No phone call, no notification except to the house that was empty. And UPS could not care less. Can't say much for the feedback toward customer dissatisfaction here. read more

I've been here a few times to mail items out and to get fingerprinted for work. The team here is always friendly and professional!