This UPS Store is always clean and organized, opposed to another location I visit for work, that is cluttered with boxes, carts and basic chaos. The staff at this location are efficient, kind and professional. I hope to consolidate my PO Boxes this year and only do business with this location. read more

Terrible service. The owner is impolite. I have not dropped the Amazon returns for years at this location even though it is close to home. Today, my husband wants to give a try again. Sadly, we got bad service again. I wish I could give 0 star. I will report this location to the UPS headquarters to close facility read more

This is probably my fifth visit. There is always people coming and going with two employees who never stand still. They stay busy, efficient, competent and professional. People use this place for email/fax, pickup and returns, notary services, PO Boxes and of course packaging/shipping. It's convenient and they never let us down. If it's important; come here. read more

The UPS Store - Entrance. - Shipping Centers Near Me - Irvine, California

Do not have your PO Box here. It smells awful like garbage at night anyway. I am extremely irritated that after having my PO Box here for 2 plus years they did not give any discount but increased the box to almost $400/year! I went to a different location that was half the price. I kept my box an extra few months to make sure any mail would be caught. There was specifically an address that was not changed by the business and I called the manager at this location and they said they would keep any mail for a week THEN return it to sender. She specifically to my face told me that she would do this just in case there was any issue and that I was driving over an hour away to pick up my mail. This was not done. In fact I know that I had stuff sent to me and they lied and said nothing had come in when I come there that next week. So fast-forward a month later the same address has an issue this is a government document which is extremely important to get and I called to see if they had anything that they received so I can come by and pick it up before they send it back and they said there's nothing there they would've sent it back. So I'm just extremely disappointed with management That they didn't at least honor their word and either of the circumstances and hold it for a week! Or even let me know especially considering that I've been an easy-going client and that they increased it so much that I had to go somewhere else. So under no circumstances will I ever do business with this location again. They should've been giving a discount based upon the disgusting smell at night. I would never do business the way that they are I understand if they have a bunch of mail but they can have it circulated out within an amount of time because of the inconvenience and their inability to forward mail. This was an absolute letdown and I am extremely pissed off. This should've been handled so much easier and I would've come back to them in the future but I will not now. read more

They do not honor any money back guarantees here and will hang up on you, and they charge you more than the service actually costs. Do not go here unless you enjoy being ripped off. This place needs to be investigated read more

I paid $160 to mail my passprt overnight to acquire a visa I sent it March 6 but when I tracked it it did not arrive until March 10 so as per their guarantee I requessted a refund becaujse this was not overnight from California to West Virginia, I filled out the form but no response and no refund I'll use Fedex from now on Adrianne Rosenfeld Seal Beach, CA read more

Super straightforward experience dropping off a package at this location. No line mid day and my order was processed within 1 min. In and out! read more

The UPS Store - Shipping Centers Near Me - Irvine, California

I went into the store today around 2:30 to do an Amazon return, the man working there was very helpful and efficient! I was out of there in less than 5 minutes. Highly recommend this place if you're doing an Amazon return! read more

I went into UPS because I had a prepaid return with a digital return label. The store could only ship the package if I either left and printed the label at home or paid them over $3 to print one piece of paper. In this digital age, this is absurd! read more

I've only had good interactions at this store. My company uses UPS and since WFH I've had to use this store a lot, whether it's to drop off packages or ship products. Unlike the other reviews, my experience with the customer service has been great. For example I had two personal packages to ship and the guy at the counter recommended that I consolidate into one box vs shipping two packages because it would be cheaper, even with the cost of the box. We try to do this for my business as well so I know he's not trying to upsell me. With WFH I don't have access to a printer so I like that I can email to the store, whether it's a label or documents, and they can print it for me. The only reason I'm not giving this place 5 stars is because they're not DG certified. It would be really helpful for stores to be knowledgeable about batteries or alcohol in case people need to ship these. It's unlikely the common customer would know what needs DG stickers or hazardous material paperwork read more

Best service and personal attention. The staff knows how to offer the best shipping options and always so kind read more

This store is the worst UPS store I have ever been in. Period. I asked for a personal mailbox and it was $120 for 3 months!! Seriously!!! There are places online that charge $9 per month. (which I did successfully online, BTW) When I asked about the overcharged pricing, he said. " We are a franchise, we get to charge what we want!!" I should have walked out then, but I was already there. I Just wanted to get this done. Next they take my Non-Public Information (NPI). They then say, "You will need 2 forms of ID". Whaaaat?! I just moved from out of state. They WOULD NOT take my out-of-state id. Final straw: They do not abide by the California Consumer Privacy Act. They would not give me the printed up contract, nor show proof that it was deleted from their system, which they ARE REQUIRED BY STATE LAW TO DO!! This is important because IDENTITY THEFT OCCURS WHEN NPI IS NOT DISPOSED OF PROPERLY!!! DO NOT GO TO THIS PLACE UNLESS YOU WANT YOUR ID STOLEN!!! YOU'VE BEEN WARNED!!!!!! read more

These guys get a bad rap but the truth is they run a good operation, and are pretty much at the mercy of UPS corporate policies. Most of the complaints on here are not within the control of the UPS staff or owner, they are actually very customer oriented, reasonable and helpful. Have had a mailbox here for years and although it is a little pricier than other mailbox locations, it's only because this is central Irvine. read more

I use this store regurly for all my Amazon returns. The staff are super friendly, quick, and provide great customer service.

Horrible service from M S Vakharia. I will never return. Dismissive, hostile, abusive are three words that come to mind, and I have no idea why. He treated me that way from the moment I walked in. I left in tears. I would give zero stars if I could. read more

They charge the customers $3 for only sending them an email. It's ridiculous. They are taking advantage of customers. l don't recommend this store. read more

The UPS Store - Shipping Centers Near Me - Irvine, California

Matesh and the other gentleman who've been working there for many, many years are the worst. Personally, I believe they're the owners or family. Every time I come to do an Amazon return which requires no package nor label and just a QR code, these two men have some type of an issue with my return. They always tell me I need to buy a box or package or something else. Anyone who has done an Amazon return knows that once you begin a return it cannot be changed and taken somewhere else for drop off without contacting Amazon. I have spent many hours on the phone with Amazon having to change my return to Kohls since this UPS store wouldn't except my returns. Kohls gave me no issues for the exact same items and required no package. This UPS store tried to charge me $ 18.00 for a box to return a paper shredder and the item was in the original box. After contacting Amazon and redoing the return Kohls took it no problem. The UPS store was about convenience and distance. NOT WORTH THE HEADACHES NOR TIME. DO NOT RECOMMEND. THEY ARE RUDE AND LOOKING TO JUST MAKE A QUICK BUCK $ Maybe it is time someone reports you to corporate. Look at all your 1 * ratings! IN RESPONSE I'VE BEEN AN AMAZON BUSINESS AND PERSONAL CUSTOMER FOR MANY YEARS AND I KNOW HOW TO PROCESS AND DEAL WITH RETURNS. READ THE OTHER REVIEWS HERE. I'M NOT THE ONLY CUSTOMER WHO FEELS YOU NICKEL AND DIME. IN FACT YOU TRIED TO CHARGE ONE CUSTOMER A $1.00 FOR A PIECE OF TAPE. read more

Do not got this UPS for notary needs. I got it done there and it was rejected because it wasn't done with in the proper format . It took over three weeks for the manager, Harry to address my concerns. Even yet, his idea of customer service is pathetic. read more

I am a shoe reseller and I usually meet in person to trade. I mailed off a pair of DS Travis Scotts in perfect condition and customer sends me picture of damaged box!!! Will never use again. read more

UPS Irvine in Crossroads on Barranca is the best UPS in Orange County! Quick service and the staff is amazing! Mitesh and Eddie are always so helpful and I appreciate all of the staff. They are also so helpful with printing labels via email which is something not all UPS stores are able to do. Highly recommend visiting this UPS for all of your shipping and returns and there is even a notary onsite! UPS Irvine at Crossroads is the best! read more

Covid 19 Review I stopped by this location to drop off an Amazon return. No lines, and the employees were wearing masks. The man scanned the Amazon QR code and took the package and asked if I wanted the receipt - Easy peasy read more

The UPS Store #0550 in Irvine is the best!! Harry and the staff are exceptional. I've been a customer for 13 years now and have always received professional, friendly and excellent customer service!! The store is full service and handles all my needs from P.O. Box, shipping, supplies and much more. Thanks for all you do store #0550, you're the best and the community appreciates all the services you provide! Ms. Graham read more

Employees are very rude and don't use this ups store. Waiting long-time and very unkind to people also not professional.

This store has good parking and is next to lots of businesses - so it is easy to visit if you are doing local errands. Employees are friendly, competent and get everything done efficiently and correctly in a "no nonsense" way. They are quite busy in the evenings and multi task the many duties in a calm way. "highly recommend" read more

I use this location regularly for shipping and returns. The majority of the staff is always very polite and efficient and the establishment is always clean. However, recently the "new girl" as she has been referred to by myself, boyfriend, and several neighbors, needs some guidance. She makes the simplest Amazon returns, impossible! There have been times where it clearly states the Amazon return shall not require a boxing or label because the UPS store is supposed to do it. We arrive with the unboxed item as stated clearly in the return details and QR code and she will not accept it. She tried to upsell us a bigger box. Note: THIS WAS A MUSIC VINYL IN THE ACTUAL MUSIC VINYL SHIPPING BOX IT CAME IN, ALREADY!!! THIS PROTECTIVE BOX ORIGINALLY CAME IN A BIGGER BOX, WE BROUGHT JUST THE ITEM IN THE PROTECTIVE SLEEVE!!!! No way in hell were we going to pay for a bigger box when the return request stated it did not need a box and we simply had it in the protective Vinyl cardboard sleeve to begin with. We left! After two experiences of this, we reported it to Amazon and the rep stated she was flagging that UPS drop off account due to her being able to verify there have been numerous complaints in the same regard. At that time, despite the item in question for return being broken, we were told to keep it as she simply did not want us to waste more time dealing with the said individual once again at this location. I for sure thought she was gone at that point. Not the case. Two days ago, I go to do a drop off shipping (with a prepaid label) and a return (of which UPS was to print). I had boxed the return item of our courtesy and simply because after years of visiting this location, it is much easier to put the item back into the original box and return it fully packaged that way as opposed to walk in with handfuls of loose items you then have to sort out, back up the line for, and have no idea if they will be packaged and returned correctly. Not the case. Instant attitude. This "new girl" tried to make me aware that it said "boxing and labeling is not necessary". NECESSARY, meaning there is the option!? NECESSARY, meaning that 6 plus years of directing my interactions like this, it has not been a problem? Without question, she started tearing the box open and processed it, trying to hand me the original box back. "Sorry, what? Can't you just recycle that? Re-use it?" She was quick to say "No! You have to take it." I hesitantly took it before my patience lost its cool and stated "Really? This is the first time anyone has ever unboxed my item, and tried to make me take back the original shipping box it came in, because.... why?!?!?!" At that point, the older gentleman, who has always been polite, took notice and had some words with her. I left. I don't know if she is the daughter, or family member, of the owners/manager, etc. But this high school "know it all mentality" snarky B-word attitude has gotten old. I have never ever had any problem with any other employee there as they have always been very nice and quick to get the job done. This girl... Sorry, you aren't Paris, there is no need for the snark and games. If i have to take more time out of my day to ship or return something, I am surely going to start using another UPS location. This "new girl" has put a very sour taste in my mouth. BTW-- that original box I simply placed the return in so you dont loose all of the pieces of the return and cause me to have to follow up again with Amazon for, is in the trash can outside your door. Be sure to thank the mall maintenance for picking up more trash that could have easily been recycled on your part as a shipping company. read more

Best place to get you in and out! Quick service. Well rated. Local store to fit all your needs. Will accommodate all reasonable requests.

Worst UPS Store EVER!! I made a purchase with Amazon Prime and the product did not work out so usually it is very easy to return. You just print the label, tape it on your box and drop it off at a UPS store. Well when I got here they has 2 workers and a man who seemed like the owner or to the least the manager. I was the next person to be helped in line. I imagined it would be a quick drop off but the 2 workers were constantly asking and interrupting the manager. The first annoying thing is when the manager guy helped some lady behind me before he helped me. She wanted to drop something off and print a receipt. Well I know that sounds quick but mine would have been quick too! MAKE HER WAIT. The second annoying thing was when he wanted to charge me $1 for a piece of tape. Wow!! This has NEVER happened to me at other UPS stores, FedEX, USPS, Staples, Office Depot. It's not about the money at all but the concept of the situation. I was annoyed and just bought a roll of tape ($5.99), cause at least I get to keep it for future uses. If it wasn't for Amazon telling me to go to a UPS, I would have walked my butt over to the FedEX across the parking lot too as other reviews suggested. The other annoying thing was while he was helping me, he kept yelling at his worker bees... asking if they charged their customer for the $1 tape... and if they remembered to charge the computer usage. So unprofessional. This UPS is definitely micromanaged by a greedy penny pincher. There are plenty of UPS stores in Irvine or anywhere else in the world that will treat you better. read more

The UPS Store - a picture or it didn't happen, right? *roll my eyes* - Shipping Centers Near Me - Irvine, California

RIP-OFF! HONEST review here. $3.00 for an email & to print a label?!?! You just pressed a button. Ridiculous! Plus I had to stand in line & was served by the most inept, disorganized employees. Get it together. In this day and age I'm appalled at this type of behavior coming from an establishment. read more

Even though I had a negative initial experience. I returned to have another interaction at this UPS Store, and it turns out Mike isn't such a bad guy after all. We had a more positive exchange this time, and it seems there might have been a misunderstanding during my previous visit. I appreciate the improved service, and attitude. I also learned that there are limitations to what they can do. However, it's worth noting that if you're willing to collaborate with them and Amazon, it appears that most issues are workable. So, while there might be some constraints, cooperation can lead to satisfactory solutions. My experience this time was more positive, and I appreciate their efforts to resolve the situation. read more

Made a claim with these people in September and they refuse to update me. I paid for an extra $400 for Insurance. Package arrived damaged and missing items. They failed to tell me when I was paying for the insurance that it was useless since I boxed the package myself. I provided all the requested information and have been entirely ignored now. No update nothing! Don't ship here read more

I spoke to corporate and they said they would release the package if i gave them them the corporate release code, but how can I when the manger jay said, even if you had corporate, the seller or the owner tell me to release, I still won't do it. So sucks to be you and just laughed it off. Sure corporate, I call it bs, him trying to say whatever he wants to save himself with lies. read more

I was assisted by a gentleman named Harry today. He was very thorough with explaining the cost and shipping process. He kindly answered all my questions and gave me the comfort of shipping my package safely. Definitely will be using their services in the future!!!!! read more

I came in to return some Amazon items, and the person helping me was incredibly rude. He was impatient with me and wanted to help other customers as he was helping me, which made me feel like I was rushing. He was not helpful at all. I recommend they help each customer and not make them feel rushed with rudeness. Not going back. read more

The staff here is very friendly, professional and provide quality service. There is a personal touch here that is missing in most corporate business. If you're in the area I'd recommend making this your UPS location of choice. 5 stars read more

I made an appointment online for notary service at 1:30 pm today. I came in on time and I was told that they do not take appointments. I was told to come back at 3 pm. It's $15 per signature read more

The UPS Store - Appointment for notary service. - Shipping Centers Near Me - Irvine, California

Total rip-off. Second time I used UPS's online calculator, only to come in and have this store greatly exceed UPS's own estimate ($28 online estimate for ground, then they quote me $37 in store). Just like the previous time. I measured the package perfectly and weighed it to the ounce, but sure enough, this store tried to up charge me 32%. The masked white guy behind the counter was also rude. DO NOT USE THIS STORE FOR YOUR SHIPPING NEEDS! RIP OFF ARTISTS! read more

I was very disappointed in my visit today. I was treated so rudely by the employee working. He didn't seem to care or want business. I was simply trying to return a package. He was belittling me and being disrespectful. I come to this location at least once a week and have never been treated this way by an employee. Avoid this location at all costs! I will be driving to a further location to ship rather than coming here. read more

I asked the guy at the counter to help me with my package because it was heavy (over 55 pounds) and he wouldn't move. I already placed it on the counter at the back of the store but he couldn't be bothered to walk 10 feet to help a girl out. Rude and bad customer service. read more

I was there to drop off a package. The MF guy was rude and had no respect to the customer. Fuck him Don't go there, I hope they go out of business soon. read more

Mitesh, Nick, Edi and Harry all very friendly and. My go to store. I have a mailbox for many years so would also suggest open for yourself too! read more