This was one of the most unprofessional experiences I've ever had with any business. The front desk employee was rude, confrontational, and made the entire process way harder than it needed to be. I ended up making three separate trips because of their mistakes, and each time the attitude and lack of basic customer service only got worse. The manager wasn't any better -- completely dismissive and unwilling to help fix the situation. Overall, the staff made what should have been a simple task incredibly stressful and frustrating. I won't be coming back, and I'd strongly recommend going anywhere else. read more

The staff members here are always so kind, patient, and attentive. I usually go here several times per month just to drop off packages with prepaid shipping labels. The reason I love this location is because if I ever experience an inconvenience, such as needing to tape a corner of an envelope or box up that I may have missed, they offer to take care of everything for me and my packages have always arrived to their destinations successfully. Also, if I ever need to pay for a package to be delivered to a destination with the cheapest shipping route possible, I am able to do so with no trouble whatsoever. You can drop off UPS or USPS packages here (and avoid the post office!) and the mail truck will pick them up by a specific hour every day between Monday - Saturday. Will continue to do my business with AIM Mail Center! Loved them for years. read more

Absolutely terrible experience. The front desk workers are incredibly unprofessional, untrained, and have no idea what they're doing. On top of that, the manager is extremely rude and completely unhelpful -- honestly one of the worst interactions I've had. Total waste of time. I would never recommend this place to anyone. read more

I don't even know where to start with this place. The girl at the front desk at AimMail Center was unbelievably rude -- literally one of the worst customer service experiences I've ever had. She acted like I was bothering her just by walking in. No greeting, no help, no effort. Just attitude. When I asked a simple question, she rolled her eyes at me and gave me the most disrespectful tone. I was shocked. How can someone like that be working at the FRONT desk?! She clearly has no training, no professionalism, and zero understanding of basic customer service. It felt like she wanted me to leave instead of helping me. Complete waste of my time. I walked out feeling upset, frustrated, and honestly disrespected. I will NEVER come back here again and I do not recommend this place to anyone. If you care at all about being treated like a human being, go somewhere else. I came in December 1st, 2025. I didn't catch the girls name at the front but I hope the owner does a better job at picking employees. read more

I had an exceptionally disappointing experience with this business. The front desk staff exhibited a consistently rude and confrontational demeanor, significantly complicating what should have been straightforward interactions. Their errors necessitated three separate visits, each met with increasing unhelpfulness and a notable absence of basic customer service. Furthermore, management's response was equally unsatisfactory, characterized by dismissiveness and an unwillingness to resolve the issues. This collective lack of professionalism transformed a simple task into a profoundly stressful and frustrating ordeal. Consequently, I will not be returning and would strongly advise potential customers to consider alternative establishments. read more

This place has an outdated website. If you send documents using file upload, they go into interstellar space somewhere. Even with my laptop in hand, they could not receive my documents. They told me I must have sent them to a different location but I used the email address they provided. Not helpful. I left with no prints. read more

Customer service is clearly not a priority here. Not only was I given incorrect details, but the manager was also rude and disrespectful when the issue was raised. It's impossible to trust a business when the leadership behaves this way. Proceed with caution read more

This was by far one of the most disappointing and unprofessional experiences I've had. The staff at the front desk were rude, dismissive, and acted as if helping customers was an inconvenience. What should have been a simple task turned into a drawn-out ordeal because of their lack of knowledge and careless mistakes. I had to come back multiple times, and each visit the attitude and customer service only got worse. The manager wasn't any better -- completely uninterested in resolving the issue and unwilling to take responsibility for their team's behavior. Overall, this place made a straightforward service unnecessarily stressful. I definitely won't be returning, and I wouldn't recommend this location to anyone. read more

If you believe that the customer is always right, then you shouldn't come here. The management is amateur, unprofessional, and unwilling to fix even the simplest issues. Save yourself the frustration. read more

I read all the bad reviews about this place, but I went anyway. Tried to mail something. All the bad reviews turned out to be very true. This is a horrible place. Staff is completely improfessional, incompetent, very rude, aggressive attitude, act like entitled, and mock you and laugh at you in your face. I have not been treated so rudely before ever. Quality is bad. They do not know what they are doing. I would not mail anything important through them. There is a high probability it could get lost. As one of the other reviews say: stay away from this place. It is worth to drive few more minute and get to a better and more professional place. read more

HIGHLY recommend using AIM! They were so friendly, quick, and helpful! I HATE going to USPS and have always dreaded shipping packages due to them being so rude. I will forever go to AIM. They made the process so efficient and easy! Price was reasonable and not bad. read more

Rude service and unfamiliar with proper mailing procedures for certified mail They also gave me a receipt for printing rather than for the mail service Stay away read more

This place is a joke! They change the hours whenever they see fit and don't let anyone know their changing the hours!! Went there today to pick up mail because they're usually open. Mind you today is the 17th of December. There's a sign on their door saying they will be changing the hours to holiday hours and closing at 2pm on Saturday's starting Dec 27th, that's 10 days from know if you're doing the math. So why were they closed at 2pm on Saturday today...who knows but this is why this place is ridiculous!! I have no idea how they're still in business!! read more

AIM Mail Center - This is the sign saying their changing the hours on the 27th...10 days from when this pic was taken - Shipping Centers Near Me - Irvine, California

Always super friendly and helpful! Quick and easy. The family makes it a very pleasant experience! I come here at least 2-3 times a week to ship and will continue to do so. read more

I actually give zero stars. I need important documents sent next day so I paid an expensive fee to have it there by the next day. It never got there, it didn't get there for 8 days. So I called FedEx to ask for a refund for the fee I paid to get it there next day. They said it has to through the place I went through for the service. To make a long story short, the owner blames it on COVID. I said so you just charge outrageous charges and promise a time for next day delivery and you know it won't be there, he says no refund!! I will NEVER bring my business here. Its thanks to the community you are still in business during COVID and you are ok with lying to your customers and ripping them off. You should be ashamed. read more

I came here last week and waited in line for 40 minutes to have something notarized. I called beforehand to ask what qualified for proof of identification. The lady told me to hold on and I waited for 15 minutes and she never came back to the phone. When I got there, one employee was slowly packing a box for 10 minutes while a line of people waited. The other employee seemed to be in training and waiting for the one slowly packing a box to show him what to do. I ended up leaving because I couldn't wait any more. I would recommend not coming here and going to someplace else. read more

Not sure why there are no many negative reviews for this business. My experience at this location was always pleasant and professional. They offer lot of services at the store including UPS, USPS, Fedex, DHL, passport services, passport photos, stamp books, binding, printing, key making, office supplies .It's convenient and will return read more

Kind staff and friendly service! I had to quickly make some color copies and this worked out perfectly! Appreciate the fast help and the care for customers. Thanks again! read more

Quick and efficient service. The staff is knowledgeable and will help you get what you need.

This place is the best! I was walking by last Sunday and remembered that I needed to get something notarized and mailed out. The doors were open and I walked in. I was promptly greeted and informed that the are usually closed on Sundays but were in doing some maintenance. I wasn't turned away immediately but was asked if there was anything I needed. Reluctant to tell them, as I was trying to be respectful that they weren't open, I mentioned what I needed. They said "No Problem, happy to help you. They were closed and still helped me! This is awesome. This is now my "GO-TO" place for all my shipping and notarizing needs!! read more

I have stopped here for years for stamps or dropping off packages and they are always friendly. This time I needed to renew my passport and I wasn't exactly sure what I needed but after I went online printed my forms and brought in my stuff the owner was very helpful and since I needed to expedite the service I asked for a rush. My passport was available a few days ahead of schedule and it was the easiest process. I literally dropped everything off and picked up my brand new passport without have any of the headaches. I HIGHLY recommend using AIM at the the Quail Hill location for any passport needs. read more

I've been going here for years and its always been a life saver!! The owner, Kwan and his wife, Clara are always willing to go above and beyond for my emergency printing jobs. I am very involved in my church and have their pamphlets printed out weekly here. Sometimes I come in needing them urgently and Kwan is always to the rescue! Their prices are about average compared to other neighboring shipping stores, but its their friendly service that keeps me coming back. read more

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I have been here multiple times for notarizations and to ship items- it has always been wonderful. Everyone is polite and helpful, friendly and professional. I usually go around lunch time and it's never empty, but they acknowledge everyone and work efficiently and quickly to take care of the customers. Thank you much, will keep coming back. read more

So this holiday season I'm really busy sending out stuff that I sold on eBay and I usually take my packages to the USP store or the USPS, however I come home in the evening and see one lonely package sitting on the floor that evidently was missed for the trip to be shipped out. No problem I told myself, I'll just try the AIM Mail Center by my house. WHAT A MISTAKE. The packages I ship out usually cost around $3.50 max at the UPS store or USPS with delivery confirmation. So I expected to pay around that much for this shipment, maybe a little more due to the convenience. I get to the store and walk to the counter where I see an older gentleman who must be the owner behind the counter deeply gazing into the computer screen. I stand there for about 30 seconds looking at him with no response. Nobody is in the store and I'm just standing there. I give him the benefit of the doubt that maybe he is looking at something important but he continues to stare into the screen, ignoring me completely. About a minute later he says what can I do for you in a tone that sounded like I was there interrupting him. I found this strange but continued with my transaction. I placed my package on the scale and told him I needed to ship this package the cheapest way possible. He quotes me $4.10. I then ask if that included delivery confirmation and he says that will be $1.00 extra. I think to myself a minute to contemplate if a package I usually ship for $3.50 costs me $5.10 is worth it. For the convenience factor I say let's go ahead and ship it. He does what he has to do and prints out a label for the shipment and I take out my wallet and present him with my trusty Visa credit card. He looks at it and exclaims, you don't have anything else like cash? I tell him no and he then says, that will be $.50 extra for the credit card. Look, I used to own a retail store and I know that you get charged by your merchant account per transaction and blah blah blah but I used to eat this cost for customer satisfaction and customer retention. So you may not make as much money, but hey you gain a customer in the long run. this guy obviously doesn't understand this business practice, I mean I already am spending about 40% more to ship this package with him and now he wants to charge me $.50 more to use a credit card? Give me a break. Needless to say I picked my package up and walked out. I understand that small businesses struggle to survive as I used to be one of them, but some things are more important for your business then trying to squeeze out pennies from every transaction. I will not be coming back here for any service they provide as I feel the rude customer service and the unfair pricing is not worth my time. This is my rant for the day! Thanks for listening. read more

Reasonable local neighborhood mailing center. Service is curt and to-the-point, but not rude. Good if you are in a rush, need bespoke service, or your employer is paying for it. Not good if you are looking to minimize your shipping costs because you sold something on eBay for $5, and it turns out an envelope costs $4 and shipping costs another $4. read more

For the last couple of years, things I ship out of this location seem to randomly disappear before making it to the destination. I filed a police report a couple of years ago. For several months, the problem seemed to go away. I do not intentionally leave anything at the store anymore, but DHL does their drop offs here when they pick up from your location. This week, it happened again. Whether UPS or DHL, there is one common denominator. My advice is to go directly to DHL if you need to do a drop off. Don't leave anything expensive. read more

A big no no to this place unless you're ready to be robbed! I was here few months ago and mailed out few thank you cards to my friends for our baby girl's birthday. Only half of them (or less) got to my friends' places as I received few "empty" envelops with post office stamp said "damaged before process". I thought that was just a one time accident that someone really liked my thank you cards! Well, I was here today again just to purchase some stamps since I already calculated how much postage I need on USPS website. The owner (a male Asian) told me they sell stamps and I told him how many stamps I need. He grabbed my mails and put on the scale. $3.90 was the amount he told me, so I gave him the money in cash because he asked for it when I took my credit card out. I asked him just give me the stamps and I want to drop them in a mail box by myself (based on my previous experience). I got my mails with only $2.50 postage on them, so I asked about the difference. The guy questioned me back saying "you know here is not a post office, right?" "we charged you for service!". Um..... $1.40 service charge for buying stamps from them and drop the mails by myself!! I wonder where else I can report him for such a ridiculous "service charge". So, just be ready for any ridiculous service charge when you walk in the store. As a bonus buy, he won't even tell you about his service until you pay for it. Again, don't come to this place! It's not a good mail center at all. read more

No star for this place. This place is a rip off!!! The employees working here are very rude and cheat! They will charge you $2.50 just for ONE black and white copy! So don't ever go here . read more

Such rude customer service. I got off work at 5:30 pm, rushed to get here since they close at 6, I got to this location at 5:50 and I just needed to mail out 3 letters. No expedited shipping, nothing plain and simple. This short haired Asian lady with side swept bangs was literally rushing me and said we close at 6 so I need to get out of here. In my head, I'm like I know I get that, this shouldn't take no more than 3 minutes. I felt so uncomfortable and I didn't even want to mail out my things anymore. She kept saying I don't want to rush you but I need to leave.. but yet I told her also these are the addresses and she didn't even want to help me if she was so in a hurry. I just don't get it. read more

I opened a p.o. box here and they kept rejecting my mail causing me money I spoke with the owner and he kept blaming the post office , I went to the post office and they showed me the time the day and the name of the person who rejected it . I had the people resend them and they would just reject my mail again . Dont go here I'd you want to get your mail read more

Great service. Came in with a bunch of items to ship. Asked if they can box them up and ship them out. Emailed me the tracking and receipt. And that was it. Less than 10 minutes. Thanks guys!! read more

I've been working with AIM center the past few years for mailing service and have a PO Box. Great customer service and great staff. I love visiting and chatting with them. read more

I've been using AIM mail center on Quail Hill for almost 10 years. They have always been kind and friendly and very upfront about their prices read more

You can't find any where any more expensive than this place. I have been there many times because I live so close so it has been convenient, but from now on I prefer to drive 6 miles and go somewhere else. I had a package to send to Canada (regulator shipment) and the price they gave me was $39. Two days after I checked out another post office and I could ship the item for only $9.00. Their pricing is ridiculous. Another time I went there and I took a passport picture (with their basic camera only because I had to have a white background) and they charged me $15 even though I had my own memory. RIDICULOUS!!!!!!!!!!! read more

Came in, asked how much would it cost to mail a piece of paper from Irvine to Philadelphia and make sure it gets there in 3 business days. I was quoted $45 for the cheapest option of $19.xx but "no guarantee" so I walked out and went to FedEx. FedEx sent my mail for $9.90... In this day and age how are you going to try to hike up prices that much. A quick google search and some common sense would tell you it doesn't cost $45 to mail a piece of paper with a 3 day window. read more

Love this place, it's usually busy, but so much better then the actual post office. They are super friendly here and my kids love coming here to see their "mail dog". I always need help with packing my boxes up or need help with the type of insurance coverage I should get and this place is super helpful!!!! read more

i give 0 star . I often go to ups or fedex to Mail the same thing. This time, I was in a hurry to go home, so I sent a package in this AIM Mail Center. For a package of this size, I often send it by ups and fedex, so I know exactly how much it costs. When I gave them the package and told them I needed fedex's gound, they told me it was $22, which was $12 more than my usual fedex fare. I've thought about it for a while and I'm willing to pay the price to save time. Then when I checked out, I didn't notice the price on the screen. But when I got the receipt, it said $35, and I immediately said, $22? She said no, it is $35. And then explain this to me, that what? I was furious. It was my first and last visit to the store, and they were the worst shipping shop. I've been in irvine for many years, and I've never come across such an outrageous store. It sucks! The most important thing is that they cheat. read more

I came here on my lunch break needing some papers notarized and mailed out. When I walked in, I was immediately greeted with a smile by both of the people working there. The notary public was so nice. She was quick with her side of things, but gave me plenty of time to get my papers in order. I was really glad that I could mail the papers there too since it would save me time from going elsewhere. I wasn't needing to buy any mailing supplies, but as I walked in, I noticed they had a wide selection. That's good to know for future visits here. This place is great. read more

Excellent customer service. I came to AIM as an alternative to the UPS store in order to mail out a valuable watch. The owner was very empathetic and provided meticulous care with double-securing my item in addition to including a fragile sticker onto the package. He provided many options with pros and cons to help me decide which route to take and when to expect arrival of the goods at the desired destination. I would most definitely return to satisfy my shipping needs. read more

Extremely slow service. Person behind the counter is barely moving, sloth-like. I have been standing here for at least 20 minutes while he is waiting on one customer. To add insult to injury, while I was standing in line, another person came up behind me and he waited on her ahead of me completely ignoring me. I can only conclude that this happened because she was same ethnicity as the person behind the counter. Will never go here again even though this is right next to my house. read more