Terry is the man! Super friendly and helpful. Would be happy to return to ship some more items. Keep up the great work!

I came here to return a package. I was glad this place accepted hazards material because I heard not all place handles them. I got what I needed shipped with no problems. I just hope they can expend the same amount of incoming material to ship like this one. I was happy with my service. Thank you read more

FedEx Ship Center - Front of FedEx headquarters. - Couriers & Delivery Services Near Me - Irvine, California

Ken was super awesome and helped me ship back a wayfair return. It was oversized and wayfair was a little confusing but he was patient and quick once we got the QR codes squared away. read more

Worst delivery ever !! What the hell is this I have instructions to leave packages on the chair. read more

FedEx Ship Center - WTF what kind of delivery is this?? . Package is supposed to be on the chair - Couriers & Delivery Services Near Me - Irvine, California

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This is the first time I've ever left a review. My urgent medication package was already at this facility, but I was told I would have to wait two more days to pick it up--even though I was already out of the medication and leaving town soon. When I politely asked if it was possible to retrieve the package since it was already there, one staff member responded by telling me, "maybe you should plan it out better when your medication runs out and when you leave," as if people always have control over life circumstances. In my case, I was leaving for a family emergency. Twice in one day, I faced hostility from this same employee who seemed to relish making things difficult. At one point she made a point of telling me that "six people" had to help locate my package, as if I should feel selfish for asking employees to do their job--while she sat there doing nothing but preparing to humiliate me for it. I understand bad days, but consistently being rude and obstructive shows a pattern. I can't even tell you her name--she refused to give me a receipt and said, "Nope, you have your package now!" FedEx, when your front-line employee drives customers away--especially when someone is simply trying to retrieve important medication that's already at your facility--that's a serious problem. Kindness is free, and she's the face you don't need representing your company. read more

I like this place . Stuff always friendly. Very helpful . Easy process to drop off .

I just want to say that even though he's new, Jacob went out of his way today to help me figure out how to convert my printing label into pdf. I felt so embarrassed and he was very calm and helped me with no judgment at all. I will be coming back again because I have a lot of anxiety about these situations and Jacob made me feel at ease. The guy at the front door with the long hair was also very kind and helpful. read more

Absolutely terrible service! My fiancé was returning his internet service, which FedEx is supposed to accept and pack themselves, but when he brought it, the staff told him to buy a box and pack it himself. He then bought a box, drove home in the pouring rain, and checked out another FedEx to see if they would say the same thing, but no, they fully accepted it exactly as it was and packed it. He then drove back to this ship center to get a refund for his box, and they said they wouldn't do that for him. What kind of service is this? Just pure laziness. read more

If I could give this place no stars I would. Been waiting on delivery of a signature required package and both days the same driver Mercedes was listed as the driver and both days she marked as customer not available without a single attempt to actually make the delivery. FedEx is trash read more

I missed a delivery and the agents at the ship center went out of their way to help set up a convenient pick up. So many people grumble about service providers like FedEx and UPS but rarely give kudos when things go well. So shout out to the peeps at Irvine ship center for a job well done. read more

Absolute trash customer service. My wife left work to meet the delivery driver at our home to sign for a package. She physically opened our door and entered our home only to be told because she wasn't inside the residence when he arrived she could not sign for the package and refused to give it to her. I can't wait for more big companies to catch onto your duplicate shipping label scams. read more

I don't really post reviews but honestly I had the greatest experience with two lovely gals whom went above and beyond and were extremely helpful, kind, patient and prompt. I was having an issue with one of my shipments and I sincerely appreciated the initiative Sue and Lynn took to not only assist me but also assure me providing insight and next steps to ensure a proper delivery and address correction. I am forever grateful for these two amazing women!! read more

Fed ex is an irresponsible company that does t care about its customers. They lost my tax documents at their Tennessee facility for over a month. They could care less that this is very sensitive information about myself and my husband. I've had to freeze all of my credit, etc so that someone in their facility cannot take my identity. They refuse to take any responsibility for this loss. Fraud alert! read more

Driver noted no one was home to accept package, only we had a full house and no one even tried. We have cameras that alert us if anyone parks in front of the house or walks up to the door, there was no attempt at all. Got a message on the site saying we could pick up after 6 PM, got here at 6:05 PM and the driver wasn't back yet. It's 6:36 PM now and we're still waiting. Bad driver overall and horrible communications. Why say 6 PM if the driver isn't going to show up and you have no way to contact to confirm. Taking time out of our day to pick up this package for a lazy driver who didn't attempt a drop off and can't even rely on the message for the tracking. This is not what I think of when people say FedEx. Horrible service! Update - After waiting for 30 minutes in the car, we went back in and waited 20 minutes while they went in the back to look for the package. After 20 minutes, they told us it would be another 15 minutes and asked us to wait in the car and they would call us. So here we are, over an hour later waiting for a package they never attempted to deliver. And the lady had the nerve to give us an attitude as she asked us to wait outside. I understand customer service is a tough job, but giving attitude to customers who are being patient is not how we expect to be treated from a business as big as FedEx. Your guy lied about the delivery, we came to pick it up, picking up your guys slack. Don't give my son and I an attitude because your guy failed. read more

12 people in line and no one behind the counter Just hearing employees laughing in the back and avoiding eye contact. read more

this place deserves absolutely 0 stars. delivery driver "route 318" whatever that means because "they're not allowed to give names" so i'm assuming "route 318" is the same person that was on the route for 6 days while waiting for my package from 10/10 - 10/15. anyway the driver never attempted to deliver package and i never received a notice stating there was an attempt not one time because the driver never showed! sat in the house waiting and noone showed!! fedex is paying this person to do absolutely nothing but sit in a truck everyday to scan & label packages as "attempted to deliver" then return them back to fedex for customers to come pick them up. what is the point of the service??? if you don't like your job then get a new one but then again who wouldn't love a job that pays you to do what you want when you want or absolutely nothing. and it shows noone at the barranca, irvine location cares. whoever hired these ppl need to fire these ppl. i will never use this location and wouldn't recommend. worst customer service! read more

FedEx Ship Center - What a coincidence all 3 "attempts" on different days happened at the same exact time, 22:00 B.S! - Couriers & Delivery Services Near Me - Irvine, California

I took the day off of work to receive a package. I got a notification that the driver attempted to deliver, but there was no attempt. There was no slip left showing there was an attempt, no knock on the door or even a ring to the doorbell. I was notified I would be getting a call from the supervisor of the driver and did not receive any call. This has happened multiple times where drivers claim they attempt to deliver when there is no delivery attempt. read more

FedEx Ship Center - No slip to show there was an attempt - Couriers & Delivery Services Near Me - Irvine, California

We were helped by Jamie today and she was very kind and accommodating to what we needed helped with. Fedex had tried to deliver at our address two times because I wasn't home and I asked if we could pick it up at the office and she made an exception for us and I cannot thank you enough for being lenient for us today! Thanks again Jamie!!! read more

Honestly this place sucks, the employees are really rude unfortunately and they are super slow even when there are a bunch of customers waiting in line. Please go to a different FedEx! read more

My last resort place to drop off packages. Be sure to get there before 8:00 pm. They lock the doors and won't accept packages even if they see you at the door. read more

This is a Fed Ex shipping location (NOT a Fed Ex Kindos). They only sell the list basic Fed Ex boxes here. Basically I use it to drop off packages I already have a label for when I want a receipt. There's plenty of parking and I never have to wait all that long. Also since this is a shipping center (stake the second entrance = the first is for Fed Ex employees & big trucks) I feel like my packages get sent out faster. read more

FedEx Ship Center - Exterior - Couriers & Delivery Services Near Me - Irvine, California

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It would be nice if your customer service representatives spoke fluent English. It should not take 10 Minutes to get an answer that should be posted on your website as well. After 50 years you need to do better. read more

These lazy drivers add "operational delay" and mark your package as "incorrect address" when they don't want to deliver the package 15 miles away. I purchased with Overnight Delivery from Bestbuy and this driver tried to claim my address was incorrect. I called FedEx customer service who confirmed my address was actually correct, and helped me file a complaint on the driver and this location. read more

FedEx Ship Center - FedEx marking as "operational delay". - Couriers & Delivery Services Near Me - Irvine, California

I come to FedEx every week and normally they are very nice, I'm student and I get my copies here every week. Today was a different story Alex and Jessie were kind of defensive because I asked for the student discount and they automatically without letting me explain that other coworkers have done in the last month every week they were very rude and answer me right away they don't do it in a long time.. making feel like I was lying. Very disrespectful. Not coming back here anymore, because it wasn't about the discount it was more about not letting me talk and making me feel like I was lying. Very disrespectful. read more

LAZY DRIVERS!!! I ordered a flower Lei from Hawaii, paid the next day delivery. Cost me $100.. got a call at noon from this service center, asking me what apartment building #. I live in a condo, so there is no bldg 1 or Bldg A.. my condo is a legal address. Funny that Amazon, UPS, Other FedEx drivers, Uber Eats, Door Das, heck even the Police can find it. Not this driver who works here... FUGGIN LAZY!!! Go to the beach, catch an Angels game, or hit the pool.. because you're too lazy to get out of your truck and walk... what a JOKE!!!! Today's kids are LAZY!!!!! And FedEx hires this driver!!! What a JOKE... now I gotta become the driver and go to the service center to pick it up... maybe I should tell them I couldn't find this address because I was looking for a Bldg # not an address and have FedEx refund my shipping and the cost of the flowers.. because this driver is LAZY AF!!! Go Dodgers read more

A package requiring signature was picked up by FedEx & then taken to their Irvine facility on 10/14/22. (Keep in mind that I live 8 miles away from Irvine.) At this point, FedEx shipped my package to Los Angeles, about 50 miles away. Then, the package was shipped to Oakland (415 miles from Irvine) before being shipped back to Irvine. (LMFAO) I waited all day 10/17/22 for the delivery, only to find an attempted delivery sticker on my front door. I was sitting 12 feet from my front door most of the day. Why wouldn't they ring the door bell? Too little effort on the part of the driver. I am STILL waiting for my package. I am writing this review because this is a typical experience I get from FedEx. Sad but true. I never ship by FedEx. USPS would have delivered my package on 10/15/2022. I now expect FedEx to deliver on 10/20/2022. read more

This is the worst location. Service is slow and cannot find a single friendly face. You can tell they all hate their jobs and is willing to do little as possible. It's like they will avoid asking to help you even though you are standing in front of them. No acknowledgement at all. FedEx is crap and you reap what you sow. I will never choose this courier service. read more

Bad customer service unprofessional staff, including the branch Manger made me wait for 1 hour and 15 minutes to realse my package regardles that I have spoke to customer service 800 number and failed to respond ontime to all inquiries that it was send to him. While waiting for that lazy Manger the line kept growing to the point people started to hate on me because of disqualified employees. This branch has a serious problem read more

One of the worst FedEx locations ever. The workers there aren't friendly especially this one middle aged guy who appears to be the manager. He just stood there and look at you while there are 10 people in line. He also helped a hot girl who just walked in instead of all the people waiting in line. The worst part is that I paid for next day delivery and was told the package will be there the next day by 10:30am. It was delivered 2 days later. Better late than never - FedEx read more

Toni (I hope I'm spelling her name correctly) delivered a wonder experience. She made my experience very enjoyable and easy!!

Had to drop something off to be sent off by Fed Ex and this was the closest location to me. Although the address isn't reflective of the entrance where customers are supposed to go to -- the real entrance is off Fed Ex Way -- the signs are pretty self explanatory should you get lost. The location is pretty small but when I was there pretty early in the morning it was quiet and service fast. There was only one person there at the time and she was helpful, friendly and efficient. read more

Delivery person did not ring doorbell, knock on door, nor leave note on door. Called FedEx office to make sure package not tampered as well! Poor service. Called not even 10 minutes after supposed attempt to deliver. Was told they will Reattempt. Called again, this time told will not reattempt same day. Email from FedEx saying delivery next day before 11 am Called to confirm if correct, again told that next delivery attempt will not be next day but day after! Asked to speak to supervisor. , placed on hold. Rep did not come back Called again. This time told you can pick up package end of day at facility Good thing I read another yelper review saying they will not release package if you go to facility A LOT of BS!! Get your @&"@! Together Delivery Taking more than 2 days for a priority overnight package delivery. You are better with Usps service! read more

Robert helped me out and he was great! Very friendly and patient with helping me find the correct packaging. This location was pretty busy and the employees were clearly hustling and working hard to get everyone helped as quickly as possible. Definitely appreciated the service. Thanks Robert! read more

I've been frequenting this Fedex lately for wedding things, invites, prints etc. I received help from the staff as far as helping me tape my package. If you're in Irvine and need packaging, printing, copying services, this is the place for you. It's a great feeling when an everyday errand is made better by a business. read more

Guy behind the counter this morning kept yelling at me to give him a second while the store was empty and I was calmly looking at my phone. Then because I recently moved when he asked if my address on my drivers license was correct I was going to give him the new one and instead he refuses me service and demands a bill or something thing me to my current address. To ship something? Wtf... I'll just give some one else my money then. Geez. read more

This review is for Toni, she works at the front desk/customer service. She's worked for FedEx for 29 years. If you have an issue that can be fixed she is the one that can handle it. If you've got a complicated package problem and she's not there leave and come back when she's there. She over delivers. Thank God for Toni, she's a FedEx genius and I'd still be simmering with rage (at customer service) if it wasn't for her neutralizing and fixing everything. read more

FedEx Ship Center - Couriers & Delivery Services Near Me - Irvine, California

It's Christmas time and I'm sure these FedEx people expect to speak with some very disgruntled customers. Unfortunately, the 800# at FedEx put me in touch with a young Italian-sounding gentleman who gave me a myriad of reasons why my package was not in my hands as it should be. (Turns out he didn't know and was just making crap up.) To top it off, his extremely thick Italian accent was very hard for me to understand, especially when he got the blood pounding in my ears from rage. However, he did me one favor by calling the local FedEx office to ask them to hold my packages there. Thank goodness Jim from FedEx Irvine had the brains to call me directly to confirm my request. Turns out stupid Mr. Italiano only asked for them to hold 1 of my 3 packages. Not only did Jim manage to get a hold of me at work but he also went through our after-hours directory to get a hold of me. He gave me the straight scoop and arrange to have all three of my packages held for me the next day. Cut to Christmas Eve, I'm standing in the Irvine FedEx office to pick up my packages. For whatever reason, one of my 3 packages had not yet been sorted. The young man helping me, Oscar, offered to go and look through the pile for me which completely took me by surprise. He was not only friendly but also willing to help. He wasn't optimistic but he credited my description of the package for helping his search tremendously. He came back shortly after he left the room to get his jacket because he said it was "cold out there". I was extremely grateful for his helpfulness. Thank you, FedEx Irvine for being so great!!! read more

The service center isn't the issue however delivery driver thinks its a race through the neighborhood. I live in a retirement community. The driver can't knock or ring bell for some unknown reason. UPS is great but Fed Ex driver needs training. Second time this week i've been home and just find tag on door. read more

A lot of couriers often come here to drop off FedEx packages here, the majority of them doing just that: dropping them off with no interaction with the staff. The staff here is helpful, although too helpful in some cases. I am often given specific instructions since I am a low-ranking employee at the office. After relaying what my superiors have told me to do, they sometimes suggest a less expensive alternative, which forces me to insist that they do it the way I have been instructed to. They also become less friendly if I say something awkward or that indicates I am just following orders but don't display open hostility. It especially occurs when performing a drop ship at the location for a different customer, so it would be better to print out one's labels instead of having them process it there. This location has sent out packages on time and has not lost any packages so far. Coming here to drop off packages will make the packages ship and arrive as specified. However, when receiving packages, they do it by the book and won't hand packages over if it's addressed to the company, so it would be better not to come here and wait for them to redeliver if one received "We missed you" slip. read more

Package was sitting at location waiting to be delivered next day. I called Cs and asked if I could pick my item up. Cs said yes just get there before 8 pm. Drove down to this location which is not around the corner from any residential area so completely out of the way. I waited in line for 10+mins to then be told NOPE, you can't pick it up. We lock all shipments up. So fedex please get your communication together, y'all are one big company not apples and oranges of delivery to not know what the hell ur Cs reps are talking about. Y'all get 1 star for BS. read more