A lot of couriers often come here to drop off FedEx packages here, the majority of them doing just that: dropping them off with no interaction with the staff. The staff here is helpful, although too helpful in some cases. I am often given specific instructions since I am a low-ranking employee at the office. After relaying what my superiors have told me to do, they sometimes suggest a less expensive alternative, which forces me to insist that they do it the way I have been instructed to. They also become less friendly if I say something awkward or that indicates I am just following orders but don't display open hostility. It especially occurs when performing a drop ship at the location for a different customer, so it would be better to print out one's labels instead of having them process it there. This location has sent out packages on time and has not lost any packages so far. Coming here to drop off packages will make the packages ship and arrive as specified. However, when receiving packages, they do it by the book and won't hand packages over if it's addressed to the company, so it would be better not to come here and wait for them to redeliver if one received "We missed you" slip. read more

Package was sitting at location waiting to be delivered next day. I called Cs and asked if I could pick my item up. Cs said yes just get there before 8 pm. Drove down to this location which is not around the corner from any residential area so completely out of the way. I waited in line for 10+mins to then be told NOPE, you can't pick it up. We lock all shipments up. So fedex please get your communication together, y'all are one big company not apples and oranges of delivery to not know what the hell ur Cs reps are talking about. Y'all get 1 star for BS. read more

I even don't want to give them one star. I had special delivery from NY over night and for that I was in home with open door of my front door. Fedex guy just ran and put the sticker on my door and left. I went to the station and explained whole situation but they didn't do anything. I lost my contract because of their fucking delivery guy. I hope Fedex is reading my comment and reimburse my contract amount of $5000. Do you understand what does it mean to be overnight delivery FEDEX? Someone ask it because it's emergency not to run with your damn schedule. My tracking number is 619313653871 go and check out yourself FEDEX. read more

Went in here to drop a package off. Apparently this place has a bunch of stupid rules, like what tape they want you to use on packages and that you need to affix your label the way they want. Employee was annoyingly condescending about it, and kept calling me "bro." I would suggest taking your business literally anywhere else. read more

Absolutely, positively don't care if you package is delivered on time. The commitment was for it to be delivered by 12noon, paid international priority rates. You would think they'd be on it but no, they load it on a truck at 10:36am and absolutely commit to not delivering it. They have zero ability to even estimate the delivery. Are you kidding me? There is tons of electronic options but gee, we don't know, it will be delivered sometime, don't know when, but it will we promise . . .have a wonderful day! Can you help with the refund? Gee, um no, you have to visit our website for out T&C'. Not only do they fail to keep their commitments but the customer service is absolutely worthless. I have my doubts that I'm getting my package today . . .really hope I am wrong! read more

I use this FedEx Center as my go-to drop off station and have never had any bad experience with the staff - probably because I don't interact with them at all. When you walk in and look to your left, there's a metal conveyor belt where you can just drop off packages willy nilly which is great for people who are in a rush and trying to meet the FedEx cut-off times which are posted on their website. Also great for people who just hate other people. So why leave a 3 star review? One day, I went on a Saturday at around 5:30 to drop off a package. The store was closed but I thought, "no problem, I'll just drop it off in the drop off box right outside of the store and it should go out later tonight". On their website, located here: https://local.fedex.com/ca/irvine/NZJA/, the posted cut-off time for Western Overlay shipments is 8:00 PM even on Saturday. Being the paranoid person I was, I called FedEx to confirm this package would go out Saturday night. They said there are no pickups from their drop-box on Saturdays. I got this same answer from 3 FedEx reps so it was obvious their website was wrong; they never acknowledged the error on their website and basically told me that I was "seeing things" because their system showed a 5:00 PM cut-off on Saturdays. Just to confirm I'm not a crazy person (at least regarding this matter) I took a screenshot of their website for the sake of posterity. I emailed FedEx and even spoke to a higher-up at FedEx who said they all would "look into it". I pointed out this problem months ago. The error on their site is still there so if there's anyone reading this who is planning to drop off an urgent overnight package on Saturday, make sure you do it before 5:00 PM. TL;DR: Their website is a liar liar, pants on fire. read more

They are wonderful I came to Fed Ex it was fast. They took really good care of me at Fed Ex. It was fast and easy. Employee was the only one he had no help. And he was fast and friendly. Thank you so much. I thought I had be there longer but I was out under 5 minutes. There was 2 people ahead of me. read more

Sue, an employee at this location, went above and beyond for me. Sincerely the sweetest woman ever. She was kind, friendly and willing to find my package -- literally doing whatever it took. Honestly customer service like this doesn't exist anymore. Thank you again for your love and support. read more

This is my go to place for drop off. The staff there are generally very friendly and helpful. But today the gentleman was totally not up to service level. His got this attitude that just made you feel not welcomed. Yes, I was informed that I couldn't use the envelope for ground shipping, and I purchased the envelope as instructed. I didn't expect him to give me a free envelope or anything, but the way he spoke to me made me feel he was indicating I was trying to take advantage of the express envelope. I think he needs to be retrained for the way he talks to the customer. read more

They delivered a package to my home and I wasn't there to receive it since it required a signature. Called to be sure they would hold it but when I arrived they had returned my package! An important plumbing piece that was important to receive. They didn't follow their own procedures and didn't hold it for three days. read more

Whenever I have to sign for a package, I am usually not home, so I opt to stop at this FedEx hub since it's down the street from my work. In and out, no fuss, no muss. I am grateful that they are open on Saturdays. Sometimes you just can't make it during the week. They also accept packages too if you miss your scheduled pick-up. It's located off of Barranca and FedEx Way. Follow the signs to the customer service area and you will encounter someone at the counter. read more

Whoever their driver is, I'm sorry to say, is not that bright. He was unable to find my (in no way hidden) home to deliver a priority overnight package; I recieved a 'delivery exception' notification that told me they had an 'incorrect address' which was in no way true. Seems like it was just the driver making up an excuse for his own incompetance. When I called to see about getting a second attempt, they said they would try again Monday which was several days away and in no way 'overnight.' Also far, far too late.... They were also very discourteous and seemed to treat this as somehow my fault. Not recommended at all. read more

I had a package that had to be signed for and that was super important. Problem is, it arrived earlier than I expected, and no one was home when it was delivered. They left a sticker on my door and told me to pick it up at this center. I needed the package soon (it was a textbook that I needed to read for a midterm in a few days) so I decided to make the trip instead of having them attempt to deliver it to me again. The entrance to this place is deceptive. Enter along FedEx Way and awkwardly turn right into the small parking lot. Inside, there were two ladies helping customers, and a small line of customers. Damn, these ladies get their stuff done, and fast. I was in and out of there in 10-15 minutes despite having 6-7 other people in line in front of me. The turn out of the parking lot left is every bit as awkward as the right turn into the parking lot, so beware of cars coming into the parking lot as you exit. read more

Wish I could remember the name of the gentleman that helped me, but both he and the other man on shift were very helpful and patient while I tried to overnight my package today. Not sure where all the low star reviews are coming from, but it certainly wasn't my experience. read more

This is a decent FedEx location but on my most recent visit, I had to wait 15 minutes for them to find my package even though there was absolutely no line. They actually told me that I might have to wait over an hour but fortunately, I didn't have to wait that long. read more

FedEx Ship Center - No line inside. - Couriers & Delivery Services Near Me - Irvine, California

This place has exceptional service. I work in Irvine and brought a package with me that needed to be dropped off at a FedEx shipping center. I found this location down the street from work and decided to stop by. The center has plenty of parking for those dropping off packages as well as an area for those sealing packages before shipment. I didn't get to interact much with the staff because they were soo eager to help get the package off my hands. They scanned it and viola I was on my way. So in short, great service, great parking, easily accessible location. read more

I've picked up several of my packages which required signature after I missed their delivery. Lines have always been short, but I've only been there after 6pm. read more

Elizabeth Herbert took the time to find my Fedex package...the proverbial needle in the haystack, last Saturday. I really appreciate her willingness to go the extra mile on my behalf. Her amazing customer service made a huge difference in my weekend and I want to express my gratitude to her. Thank you so much, Elizabeth. read more

The entire "facility" is huge, but the main dropping/shipping office is small, unlike. Couple of checkout lanes, but only one was functioning- when I was there, unlike. The staff was very helpful, like. The parking is limited, unless I overlooked it when I went there. Nevertheless, the location is so close to my work, so it's very convenient, like. read more

I've had a positive experience here more than once and will always try to come back. The assistant manager is super nice and helpful. Their customer service is awesome! read more

Went here to Fedex Ground Mr. Hero (the dog) in NJ some new dog toys. Box was sealed, proper paperwork filled out and I was the only person in line. The sales/worker lady was cordial but it seemed like I was taking up her time for some reason. The tone of her voice was just one of those things that irks you and you wonder why she's in a mood when she works a decent job at Fedex! Asked if the box had any liquids, flammables, hazmat. Nope, just dog toys, like I said in the beginning of the business transaction. Then she asked if "Mr. Hero" (in the To: field of the paperwork) was the dog. Uhhh yea. Considering it said "To: Mr. Hero, Mom and Dad". Maybe it was an attempt at humor? Close to me, easy in and out but the customer service is really lacking. read more

Shitty service. Lady with a beanie at front desk yelled at me because she was stressed about having so many people be there at once. She cant handle being in a stressful environment. A man asked if there was anyone else on the floor to help her because she was so slow & he reaction was to kick me out with bad attitude because there was more than 5 people in the building. Horrible service. At least ask me to step out nicely. read more

horrible spot. other than the black dude w waves everyone else didn't know what they were doing, especially the manager. they had my paycheck at this location from my job (not fedex) and despite going as far as to facetime my manager in front of him, they refused to give me my check. it wasn't until he realized my name was indeed on the check that he gave it to me. not to mention the fact i should've had it over a day prior on payday. never had to go through so much s**t just to get my paycheck, and it's all thanks to Mr. Clean over there at fedex. read more

I only come here usually because I've upgraded my cell phone and my carrier ships via FedEx. If I had a choice, I wouldn't come here voluntarily unless I really want to feel miserable. I'm not sure if the people who work here are former postal workers or disgruntled former Build-a-Bear associates. Sure, lugging around heavy boxes and putting up with people's bs wouldn't put a smile on my face, but could they try to fake it anyway? I do have one tip for getting here: Enter through the driveway right across the Maruchan building. If you don't, you'll either miss it or have a little bit of a ways to walk. read more

If there was a zero stars option available, it would get it. This FedEx location must have the crappiest hiring standards on the planet. Every freaking time I pay for expedited shipping (1-2day) I end up having to drive 45 minutes to pick up my own freaking package!!! This driver is a complete moron! Not only are these no-signature packages, we're in an apartment complex where other shipping services deliver packages to the front office ALLLLL the time! Yet, he can't ever take 1 minute out of his day to drop of my no-signature package at the front office that I paid $40-50 to ship in a TIMELY manner; he seems to think it's perfectly acceptable to ask me, instead, to drive nearly an hour to pick up the package. I never thought I'd prefer the USPS over anybody, but I honestly prefer the USPS to FedEx, at least in this location. read more

I can't tell you how many times I've tried to get something printed only to walk out a half an hour later without accomplishing. Don't waste your time. read more

I stopped by here to drop off a package with a prepaid label. What I thought was going to be less than 5 minutes turned out to be a wait time of 20+ minutes. The 2 workers behind the desk seemed really busy with something to even acknowledge the line that was forming. It took so long for these clueless workers to figure out whatever they were doing that the manager had to come out and help them - and also tend to the irritated customers in line who also were there for a simple drop off. I will not do business with this FedEx again. read more

I have to say the line went by pretty quickly. The employees here were quite helpful and friendly. The experience was painless!

Waited for a very long time in order to get service. They seem under-staffed because there was a long line of about 6 people who were waiting for five minutes until an employee came out to help. Once an employee came out she was very helpful and friendly, maybe they were just understaffed for the day. Also my package arrived within two days even though I paid for three day shipping which was really nice. read more

Went to this FedEx location yesterday to pick up a package and had the best experience with the staff that was there. They were helpful, approachable and had the best attitudes unlike the staff at the US Post Office in Rancho Santa Margarita. I would definitely recommend this facility to anyone having to ship/pick up packages from this location. read more

I had a wonderful experience with this FedEx location. Actually, this is my first encounter with FedEx. Usually have a horrible experience with USPS or an ok experience with US. The lady at the counter was super helpful and even try to help save me costs, which I find uncommon these days. Price was extremely reasonable too! Highly recommend. read more

This place definitely deserves five stars!!! I am traveling tomorrow and had to have a package deliver to me right a way. I called and speak to Lora Lee. you know how fedEx tells you that your package will deliver before 8pm today, well, that wouldn't work for me, The place I needed to deliver my package to was in Pomona which would have been closed by 4. So when I called, not only Lora was super helpful and answered all my questions, she went over and beyond and made sure that I receive my package on-time. Thank you so much Lora! I was able to make the deadline and deliver the package on time! I will recommend this location to anyone, best FedEx location in Orange County!!! read more

They ship out my biological / biohazard material, which is more than any FedEx Office (nee Kinko's) can say, lines are usually short, and it's conveniently located unlike the UPS hub out in Aliso Viejo. No complaints. read more

I am not a big fan of FedEx typically. But this facility is great. I have come three times in the past month and the staff are nothing but helpful. They are very courteous and patient. I would definitely recommend this facility to anyone and come again. read more

This place has undergo a lot of changes, before it was unorganized and outdated. I am liking the new changes to the store and the workers seem more well trained. I think it has to do with Matt ( I think that was he name) the Assistant manager, every time I go in I always see him putting in work and tending to the customers. This guy deserves a raise! read more

I can't praise this ship center enough, #1 Fedex employee, Linda went above and beyond to get my package shipped to my house at a time I would be there. Long story short, it had restrictions as it was a passport coming from Canada and could not be rerouted. I would of missed the delivery window all three attempts. Hard-working people like Linda, make the world go around, not to mention a great company like FedEx. THANK YOU !!!! I recommend this shipping center over and over again. read more

Sue was able to locate my package so fast this morning in order for me to catch my flight in time. Thank you for your amazing customer service and hard work, specially during the holidays. read more

I use this FedEx frequently. The employees are efficient and reliable. My experience has always been a positive one. They've offered their help when I was uncertain about how to ship internationally, even walking me through the process step by step with patience and humor! My packages never arrive late. I know I can count on this Center. read more

I go to the Irvine FedEx on a regular basis... and I'm happy to report that this store is great. The people are friendly and very helpful. The store is always clean, and items are priced fairly. If I have to wait a few minutes, they always say thank you for waiting and reassure me that I will be taken care of. You can't ask for more than that! My compliments to management and their wonderful staff. read more

Very degrading to female customers!!! I listened as other women were belittled as I had been for asking a question. Then I had to stand in line to mail my package. By the time it was my turn they told me I missed the cutoff for overnight. It was 5:02 and the guy was still there picking up the outgoing packages. They cheerfully accepted the packages of the gentleman standing next to me though. I keep giving this place another chance because it is a convenient location but they do not deserve your patronage. Very mean manager and staff!! Go to UPS it's much better! read more