The staff here, such as Freddy, are super friendly and welcoming every single time I come in. I originally decided to get a mailbox at this location because my mail was being stolen while living at one of the apartment complexes owned by the Irvine Company, and choosing this UPS Store was the best decision. I've never had an issue receiving packages here. Everything is handled smoothly and securely. The team is always happy to help, answers questions without rushing you, and genuinely makes the experience easy and stressfree. It's clear they care about their customers, and that's why I continue to come back. If you're looking for a reliable, safe place for your mail and packages with great customer service, this is the spot. read more

Rudest UPS worker ever. Extremely passive aggressive for no reason, like he was having a bad day I wanted to pick a fight with me by triggering the customer. He was very short with me, smart ass remarks, attitude and acted like he was so busy and he took forever. Then he mumbled shit under his breath, which was extremely unprofessional, then proceeded to say have a good day. Fake as hell and a clown! During this I am completely trying to ignore this behavior and he kept being nasty to me the whole time... he should be fired. read more

AHMED was INCREDIBLY HELPFUL today on my lunch break!! He made my day with his 5 star service and helped me not injure myself by assisting with my return package and tape advice without me having to ask. Thank you, Ahmed!!!! You truly blessed me and I will pass on the kindness and generosity to pay it forward. God bless you!!! read more

The UPS Store - UPS STOREFRONT - Shipping Centers Near Me - Irvine, California

Amazing service and staff. Highly recommend this location. Very nice and attentive they helped me w everything

most helpful and friendly UPS store in the area!! Staff are always so accommodating and helpfu.

I came into this UPS store with a difficult scanning job; they had to take apart a book to scan for me (mine, so no copywrite issues!). As a result of the binding materials, the pages were slightly crooked. This team spent, literally, days trying to straighten out over 300 pages. I was able to eventually confirm that the crooked pages would be fine for my purposes. The level of service here is incredible and I give this store my highest recommendation!! read more

Freddy was very helpful and kind I appreciated the service here! Worth the value I've always had a good experience at this UPS I recently moved down here and wow the different in service. read more

The UPS Store - Ups storefront - Shipping Centers Near Me - Irvine, California

I frequent this UPS Location often because it's closest to me; however, I will not be coming back. The lady who took me to process my Amazon return was rude and sassy to me for absolutely no reason. She was wearing colorful rainbow-esque eyeshadow. I was returning a package and she told me I needed a shipping box and then told me I also need to pay for shipping. This is all fine. It is what it is, but the way she spoke to me really was uncalled for and unnecessarily sassy. If you need to return an Amazon package, chose another option instead of this UPS location. She's very unpleasant. read more

Great experience! The staff was friendly, helpful, and made the whole process quick and easy. I'll definitely be coming back.

Idk why this UPS is getting 3.5 stars they are the best and kindest people so quick with anything u need I've literally done so many returns from Amazon I've even had a pillow sent to me that was vacuumed sealed and they recommend that I purchase a bigger box for $9.00 and that contacting Amazon they will reimburse me for said box BEST UPS IN OC HANDS DOWN !! read more

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I have Probably done over 100 packages at this location and Fredy and Grace are the best! Always so helpful and FAST!! They move like lightning and there is never a line even for Amazon returns!! The best UPS in OC! read more

Freddy was an amazing help. He came out to my car and picked up my package I couldn't lift, brought it inside, and packed it for me. I was on my lunch break from work and in a hurry and he got me in and out! 10/10 customer service! FREDDY IS THE G.O.A.T! read more

This store is my favorite one. It's always clean and organized. The staffs are very nice and friendly. I highly recommend this location.

Great customer service, highly recommend this location. Fast, easy and great staff. A+++

By far the best UPS around. Everyone is so kind and helpful here. They're my go to UPS store!!

Every time I come here the staff is so friendly and quick. It's a busy shopping center and parking can be tough but the store itself is great! If I'm printing, faxing, or picking up a package, they make it easy!! read more

I just had an absolute emergency with a package my company sent out. This UPS location went above and beyond to locate my package and ensure it was headed to its location on the right day. 10/19 experience and a very friendly staff read more

I would give this location 10 stars if I could. I've been to this ocation a couple of times and each time the staff is friendly, professional, and extremely efficient. When you're in a rush, that matters! Special shout out to Freddy, thank you so much for all of your help! This is my favorite UPS store. read more

My guy Freddy is the man. I don't ship stuff very often, but he answered my 27 questions and made the whole process super easy. Appreciate all of the help and the incredible customer service. read more

Highly recommend. I had to ship out 7 giant boxes, and the staff was extraordinarily helpful. I've had some absolute horrendous experiences at UPS stores before, but these guys were class acts. Could not recommend a better UPS store in south Orange County. Highly recommend. read more

UPS store is fun. The staff is young and helpful. They helped me return an Amazon product via UPS instead of Amazon, They were patient helping me get the QR code. Very nice young professionals. read more

I love this place, it's verly helpful and supportive and they are very kind. They help me everytime I go there from packaging to print stuff. read more

Always friendly with a smile! Never had an issue at this location. will definitely return.

Ahmed was very helpful & provided various shipping options. Quality & service were great. Thank you!

Very fast and friendly service. Super convenient they are open on Sundays too. This is one of the best ups stores in the area.

Customer service was awesome. Grace helped me out with a few prints and both her and her coworker (I forget his name) were super nice and welcoming. Definitely coming back. Thank you guys! read more

I had a really amazing experience here this morning. I was returning a bunch of Amazon boxes. The guys that worked there took their time with me. Coming here for sure! read more

Great customer service at the UPS store at Irvine Center Dr. Eli is always gives excellent customer service and always smiling.

Manager Freddy- The most disrespectful and dishonest individual. He charged me almost double what I pay every month. He was so rude and disrespectful and lied to me regarding the packaging. He also refused to package it in front of me. He is unprofessional, rude, double up-charged me what I always pay every month. This location has lost my business and I will certainly let my friends know as well! Avoid this location! To UPS.. it is in your best interest to get new management.. Manager Freddy is a liability. He is not what you stand for or what you represent. read more

Outstanding Service and a True Community Gem! I can't say enough good things about The UPS Store #6814 in Los Olivos Marketplace! This locally owned location (shoutout to owner Bamshad Bashirtash and his amazing team) consistently delivers exceptional customer service that goes far beyond what you'd expect from a shipping center. Every time I've visited--whether for packing and shipping fragile items, printing important documents, notary services, or even just dropping off Amazon returns--the staff has been incredibly friendly, knowledgeable, and efficient. They take the time to explain options, offer the best solutions for my needs, and always handle everything with care. Special mentions to team members like Eli and Isaac, who have provided wonderful, helpful service on multiple occasions! What sets this store apart is their genuine commitment to customers. They've expertly packed and shipped valuable items for me with confidence (thanks to their Certified Packing Experts), and everything has arrived perfectly. The store is always clean, well-organized, and conveniently located in the vibrant Los Olivos Marketplace. In a world of rushed service, this UPS Store feels like a breath of fresh air--professional yet warm and welcoming. If you're in Irvine or the Spectrum area, this is hands-down the best UPS location. Highly recommend! I'll be a loyal customer for life. Thank you, Team #6814--you make shipping stress-free and even enjoyable! read more

Professional staff, understanding and efficient. Will definitely keep coming to this UPS. The new management is amazing and all they care is customer satisfaction. read more

The UPS Store - Shipping Centers Near Me - Irvine, California

Been recently helped by Ellie and a different gentleman who still found a way to help me at closing time. Team is very helpful, professional, and friendly. I rarely leave reviews but each time I've been here, the customer service here is outstanding. read more

In May 2025, I trusted this UPS Store to pack and ship a $5,000 custom-built PC and a 49" OLED monitor. Their staff specifically advised me not to pack the items myself, claiming they offered "professional packaging" with custom crates and full responsibility if anything happened. The shipment arrived severely damaged. The GPU was bent beyond repair, the water cooling loop destroyed, the monitor completely ruined. The store's representative (I remember his name as Freddy) called me personally, acknowledged the damage, and clearly promised full reimbursement. I relied on that promise in good faith and paused any legal action. UPS corporate later reimbursed me $2,267.08 -- far below the cost to replace what was destroyed. When I returned to the store, I was told it was no longer their problem, despite: Their packing failure Failure to provide the "signature required" delivery I paid for Their own verbal commitment to cover damages The store now claims their employee "misspoke" and wasn't authorized to make that promise. They've offered only a refund for shipping and handling, while refusing to take responsibility for the rest. I've since filed a complaint with the BBB, the FTC, and have initiated a California small claims lawsuit for full restitution. It didn't have to be this way. I was patient and gave the store weeks to do the right thing. They chose not to. I'm documenting the entire situation publicly so others don't suffer the same treatment. read more

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Customer service is excellent. Shawn and a pretty short haired black girl helped me on two occasions and I handicapped, they both happily came to my car to assist. read more

Worst assistance I have ever had! I don't have a clue if my box is going to make it to where it needs to get to! They stood around and didn't care. The one who finally did help walked away MANY times to help others rather than finish with me! DO NOT GO there! read more

Excellent customer service and Freddy, the manager, went above and beyond to help me get a refund for a 2 day delivery that got delayed. He called and kept me updated on the status of my refund. I will use this UPS store for all my future shipping needs. Thank you, Freddy! read more

Awful staff, bad customer service, lost my package. The agent was very rude and as soon as i dropped my package I knew it is going to be lost. like the store close to my home, however the black girl who works there is beyond rude. She has zero Customer skills she never smiles, or says hello to anybody if any walks in she never acknowledged the customer and acts like she's busy seriously everybody else in the store is nice except for her. I think the owner should look into that and give... Could not agree more with this comment! read more

Wonderful, friendly, efficient service with Eli! She was quick, kind, and helped me with what I needed. Thank you!

Excellent service and love this place. Thanks Eli for your wonderful service! You never regret if using this place's services. read more

Always a wonderful experience at this location. They're super helpful, and I love how they don't try and charge you for every little thing (like tape to close up a package). Will definitely continue to come here! read more