Cancel

Open app

Search

The UPS Store

2.8 (71 reviews)
Open 9:00 am - 7:00 pm
Updated a few days ago

Services - The UPS Store

Copymaking services

Mailbox centers

Printing

2 More Services

Scanning

Shipping centers

The UPS Store Photos

Recommended Reviews - The UPS Store

Your trust is our priority, so businesses can't pay to alter or remove their reviews. Learn more about reviews.
Yelp app icon
Browse more easily on the app
Review Feed Illustration

Reviews With Photos

Amazon's UPS dropoff instructions. Older Asian man at counter will make you pay for both box and label despite this.
Connie Z.

I had a very frustrating experience at this location due to the rude behavior of the older Asian man working the front counter. I was returning an Amazon package and selected "without a box or label", but the man insisted I pay for both a box and the label, refusing to help despite explaining the return policy to him. He was dismissive and even shoo'd me away. This seems to be a recurring issue, as others have posted similar complaints about the same man. I won't be returning--find another UPS location with better customer service. Management needs to either have a stern talk with him or let him go. This behavior is unacceptable.

Here's a receipt from the same location a few weeks back with weight.

See all

2 months ago

Business owner information

Photo of Local

Local

Helpful 0
Thanks 0
Love this 0
Oh no 0

21 days ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

10 months ago

Business owner information

Photo of Local

Local

Helpful 1
Thanks 0
Love this 0
Oh no 0

1 year ago

Business owner information

Photo of Local

Local

Helpful 0
Thanks 0
Love this 0
Oh no 0

2 years ago

Business owner information

Photo of Local

Local

Helpful 0
Thanks 0
Love this 2
Oh no 0

1 year ago

Business owner information

Photo of Local

Local

Helpful 0
Thanks 0
Love this 0
Oh no 0
Photo of Kris A.
1
100
91

3 years ago

Business owner information

Photo of Local

Local

Helpful 0
Thanks 0
Love this 0
Oh no 0

2 years ago

Helpful 1
Thanks 0
Love this 1
Oh no 0

5 years ago

Helpful 4
Thanks 0
Love this 1
Oh no 0

2 years ago

Business owner information

Photo of Local

Local

Helpful 1
Thanks 0
Love this 0
Oh no 0
Photo of Izzy F.
36
121
10

2 years ago

Helpful 1
Thanks 0
Love this 0
Oh no 0

1 year ago

Business owner information

Photo of Local

Local

Helpful 0
Thanks 0
Love this 0
Oh no 0
Photo of Jim J.
1
25
1

1 year ago

Business owner information

Photo of Local

Local

Helpful 0
Thanks 0
Love this 1
Oh no 0
Photo of Adele B.
8
127
13

2 years ago

Business owner information

Photo of Local

Local

Helpful 0
Thanks 0
Love this 0
Oh no 0

2 years ago

Business owner information

Photo of Local

Local

Helpful 0
Thanks 0
Love this 0
Oh no 0
Photo of Armon B.
211
22
5

3 years ago

Business owner information

Photo of Local

Local

Helpful 2
Thanks 0
Love this 0
Oh no 0
Photo of Meg H.
37
14
20

4 years ago

Business owner information

Photo of Local

Local

Helpful 1
Thanks 0
Love this 1
Oh no 0

2 years ago

Business owner information

Photo of Local

Local

Helpful 0
Thanks 0
Love this 0
Oh no 0

4 years ago

Business owner information

Photo of Local

Local

Thank you very much for your comments, Colin!

Helpful 1
Thanks 0
Love this 0
Oh no 0

3 years ago

Business owner information

Photo of Local

Local

Helpful 0
Thanks 0
Love this 0
Oh no 0

3 years ago

Helpful 1
Thanks 0
Love this 0
Oh no 0

5 years ago

Business owner information

Photo of Local

Local

Helpful 1
Thanks 0
Love this 1
Oh no 0

3 years ago

Business owner information

Photo of Local

Local

Hi Petaluma, thank you so much for your comments!

Helpful 2
Thanks 0
Love this 0
Oh no 0
Photo of Sharon H.
231
356
2589

6 years ago

Helpful 4
Thanks 0
Love this 4
Oh no 0

3 years ago

Business owner information

Photo of Local

Local

Thank you for your comments!

Helpful 1
Thanks 0
Love this 0
Oh no 0

3 years ago

Business owner information

Photo of Local

Local

Helpful 0
Thanks 0
Love this 0
Oh no 0

2 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

6 years ago

Business owner information

Photo of Local

Local

Helpful 3
Thanks 0
Love this 2
Oh no 0
Photo of H H.
0
21
1

3 years ago

Business owner information

Photo of Local

Local

Helpful 0
Thanks 0
Love this 0
Oh no 0

12 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

4 years ago

Business owner information

Photo of Local

Local

Helpful 0
Thanks 0
Love this 0
Oh no 0
Photo of Mai T.
3
21
4

7 years ago

Business owner information

Photo of Local

Local

Helpful 1
Thanks 0
Love this 1
Oh no 0

4 years ago

Business owner information

Photo of Local

Local

Hi Maidiana, thank you for your comments and coming to our store!!

Helpful 1
Thanks 0
Love this 0
Oh no 0
Photo of Arthur A.
625
50
155

14 years ago

Helpful 9
Thanks 0
Love this 4
Oh no 0

4 years ago

Jonathan went above and beyond helping me load a huge package back into my car when I accidentally brought it to UPS instead of Fedex.

Business owner information

Photo of Local

Local

Hi Tina, thank you for your comments!

Helpful 1
Thanks 0
Love this 0
Oh no 0

5 years ago

Business owner information

Photo of Local

Local

Helpful 0
Thanks 0
Love this 0
Oh no 0
Photo of Sumieya M.
308
107
27

4 years ago

Business owner information

Photo of Local

Local

Helpful 2
Thanks 0
Love this 0
Oh no 0
Photo of Bee B.
89
32
20

5 years ago

Business owner information

Photo of Local

Local

Helpful 0
Thanks 0
Love this 0
Oh no 0

6 years ago

Business owner information

Photo of Local

Local

Helpful 0
Thanks 0
Love this 0
Oh no 0

6 years ago

Business owner information

Photo of Local

Local

Hi Summer, thank you very much for your comments!

Helpful 0
Thanks 0
Love this 0
Oh no 0

Page 1 of 2

Ask the Community - The UPS Store

Review Highlights - The UPS Store

I was running late and arrived at 6:59pm and Jonathan was very patient in handling my 6 items to Amazon as well as everyone else's.

Mentioned in 2 reviews

Read more highlights

PostalAnnex - Postal Annex - Irvine Center Blvd + Culver Dr

PostalAnnex

(146 reviews)

I've been to Postal Annex for both notary services and my baby's passport, and each visit has been…read morea great experience. During separate occasions, the staff provided excellent service. For the notary, they were careful and detail-oriented. When it came to my baby's passport photo, they initially suggested taking the photo at home since it can be easier for babies. However, when I arrived, they were more than willing to try taking the photo there--and my baby did just fine. The photo was printed within about ten minutes and it cost $18.31 for two copies of 2x2. This price is reasonable compared to other places. The staff member who helped us was very kind and patient with both me and my baby. I also noticed they assist with TSA PreCheck processing, which is super convenient. The location is clean, the staff are helpful, and I highly recommend Postal Annex for notary services, passports, and shipping needs.

I needed a Chinese visa and the photos that you need for that are quite specialized and a…read moresmaller/different size than a regular passport photo. I had heard that PostalAnnex specialized in multiple sizes passport and visa photos (Postal Annex came recommended to me for Chinese Visas - you can even pay them to fill out and submit the application for you! But I opted to do it myself but I still needed the photo). I called just to make sure and they told me they indeed do passport and visa photos (including for China) and when I asked if I needed to make an appointment - they said "no you can just show up anytime during opening hours but it's good to come at least 15 minutes before closing because the whole process takes about 15 minutes) When I showed up there was plenty of parking (it is located on the intersection of Culver and Irvine Center Drive in the main shopping center across from the McDonalds. There was also a sign on the window advertising that they do photos and the Chinese Visas so that was a good sign. The man who took my photo was very nice and knowledgeable - I liked that he seemed very experienced and had done a ton of these before. I also liked how he showed me my photo to make sure I liked it for final approval before he just printed it. You give them your email address for the digital copy and then you also get 2 printed photos for $24.99 which came to about $26 after tax. I just waited in the store (they have 3 chairs you can wait in and have a fridge with drinks to purchase too - or you can walk around the center while you wait). The woman Amrit who works there was also very reassuring and friendly and super helpful as was the man (whose name I didn't get). I chose this location because the other Postal Annex has received some negative Yelp reviews for unfriendly service but at this location (15333 Culver Dr) the service was OUTSTANDING and I will be coming here for all my future passport and visa photo needs! (They also do mailing, have mailboxes, etc.)

AIM Mail Center - This is the sign saying their changing the hours on the 27th...10 days from when this pic was taken

AIM Mail Center

(58 reviews)

This was one of the most unprofessional experiences I've ever had with any business. The front desk…read moreemployee was rude, confrontational, and made the entire process way harder than it needed to be. I ended up making three separate trips because of their mistakes, and each time the attitude and lack of basic customer service only got worse. The manager wasn't any better -- completely dismissive and unwilling to help fix the situation. Overall, the staff made what should have been a simple task incredibly stressful and frustrating. I won't be coming back, and I'd strongly recommend going anywhere else.

The staff members here are always so kind, patient, and attentive. I usually go here several times…read moreper month just to drop off packages with prepaid shipping labels. The reason I love this location is because if I ever experience an inconvenience, such as needing to tape a corner of an envelope or box up that I may have missed, they offer to take care of everything for me and my packages have always arrived to their destinations successfully. Also, if I ever need to pay for a package to be delivered to a destination with the cheapest shipping route possible, I am able to do so with no trouble whatsoever. You can drop off UPS or USPS packages here (and avoid the post office!) and the mail truck will pick them up by a specific hour every day between Monday - Saturday. Will continue to do my business with AIM Mail Center! Loved them for years.

The UPS Store - shipping_centers - Updated May 2026

Loading...
Loading...
Loading...