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    The UPS Store

    2.8 (50 reviews)
    Closed 9:00 am - 5:00 pm
    Updated 3 months ago

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    My 4 packages that I left and only 1 can be accounted for. The other 3 are missing.
    Stephanie H.

    I have a box at the Westheimer location and that's where you should go instead of coming here. I arrive at 810 and they open at 8. Waited 10 minutes for the clerk to come to the front. Now there are 3 people waiting. My HAPPY RETURN went okay as well as the UPS package I sent. The problem comes into play with the 4 USPS packages that I left with them because USPS DOES PICK UP FROM THIS LOCATION. Out of 4 packages, 3 are missing. As in have not been scanned into the USPS tracking system. So where are they?! Of course, now they say they aren't responsible for them, but they allowed me to leave them here. So who stole them?!!! The first experience I had here was bad and I see nothing has changed.

    If you're in a rush DONT COME HERE !!! The slowest UPS in the city !!!! Was in here for 30 mins just to drop off a package

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    4 months ago

    The service provided by Janet and Joe was phenomenal they were both so friendly and provided quality service!

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    Local

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    2 years ago

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    Helpful 8
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    4 months ago

    Held a package for me over the holidays, much appreciated. Great and speedy service!

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    1 year ago

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    2 years ago

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    1 year ago

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    3 years ago

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    3 years ago

    Helpful 1
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    3 years ago

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    3 years ago

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    2 years ago

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    2 years ago

    very rude lady at checkout, and the manager was not any better. Going to another location. No not recommended this location and staff.

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    2 years ago

    Thank you Rose for helping me with my Amazon returns, this is a great and convenient location!

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    Local

    Thank you for the feedback, Maria! We hope to serve you again soon!

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    4 years ago

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    4 years ago

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    9 years ago

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    3 years ago

    The staff are very helpful and get me in and out quickly. I'm always greeted with a smile. This is my go to UPS location.

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    4 years ago

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    8 years ago

    Helpful 5
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    5 years ago

    Helpful 1
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    6 years ago

    Helpful 1
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    4 years ago

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    Thank you for the feedback, Lorena! We hope to serve you again soon!

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    8 years ago

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    5 years ago

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    7 years ago

    Great customer service and friendly staff. I use them for Amazon returns and they are always very helpful and quick

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    15 years ago

    Helpful 3
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    8 years ago

    Helpful 4
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    8 years ago

    I loved this location! Super fast/reliable service and wonderful staff...always has a smile on their face.

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    6 years ago

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    15 years ago

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    8 years ago

    Notary service isn't helpful. Staff is condescending and not knowledge. Don't come here

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    9 years ago

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    6 years ago

    Love this store because of the employees! So smart, fast, kind. . They always go the extra mile to help.

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    6 years ago

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    8 years ago

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    11 years ago

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    10 years ago

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    7 years ago

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    8 years ago

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    11 years ago

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    Page 1 of 2

    Ask the Community - The UPS Store

    Review Highlights - The UPS Store

    Fast and easy, we came to return AT&T equipment and they sure make it easy to do.

    Mentioned in 2 reviews

    Read more highlights

    The UPS Store

    The UPS Store

    (87 reviews)

    Midtown, Fourth Ward

    This has been my go-to UPS Store location for years. Sure, it is busy but the line moves quickly…read moreand they have two self-service kiosks for Amazon returns. The staff work hard to take care of each customer quickly but without making them feel rushed. There are several dedicated parking spots out front which makes it even easier to drop by while out and about. If you're taking the MetroRail, get off at McGowen and it's only about three blocks away. I also appreciate the fact that this location stays open until 7pm most nights. Some of their services are on the pricer end ($2.99/page for faxing is steep!) but the staff were upfront about these rates before offering assistance.

    First I have to say, I have never had an issue with anything in the location. It's always smooth…read moresailing so I dunno why some yall wrote bad reviews. Today, April went out her way to make sure I knew my package was taken care of, mind you April always been great with me and while I like everyone April just clicks with me so I always look forward to seeing her when I drop stuff off. I'm a music producer and sending 10 harddrives off for repairs. It was super busy and she said she'd pack it up for me later, which was fine. I trust her. I asked if she'd send me a pic when she was done and she did and sent me a quick text showing me ( attached ) It means a lot that she did all that for me. Those hardiness have masters for a slew of poo tracks I've done and it was important af that they get there safe. So thank you April for always being great! Drew

    The UPS Store - shipping_centers - Updated May 2026

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