This store is so dirty and uninviting. Carpet is stained, countertops are chipped, edging is…read morefalling off, shipping boxes scattered throughout the floor. Efficiency of the staff has a lot to be desired. Very slow and uninterested in moving a long line. A third employee, who could've opened up the remote kiosk for drop offs, decided to act busy when she really wasn't.. A terrible representation of the UPS brand. This store needs a complete remodel and retraining of staff.

I would give zero if I could. The staff took my package return while the store was "offline", but…read morehanded me a receipt. After a week and no update on the return, I asked the ups store to scan the barcode (no tracking number) and after 10 minutes and a discussion with a manager in back I was told "we don't know". when I got upset, a second ups worker started laughing. I was handed a business card with the owner's name and told there's nothing they can do. DO NOT USE THIS STORE.

I emailed earlier in the day about shredding services and received a prompt reply complete with…read morepricing. No appointment required, either. Cool. Large parking lot next to Martin's makes for easy access. Even though I went at a busy time (5 p.m.), I was in/out in a reasonable time and expense. All the staff was friendly and efficient. I like that. Has my lights all aglow on my "Give 'em a whirl" meter. Ship and shred here.

In my estimation, this UPS store goes above and beyond! The staff is extraordinarily accommodating…read moreand always with a smile. For example, one Saturday afternoon I took a package over for a return and they close at 1:30; actually, it was a bit after 1:30 and I'm sure they were anxious to close and get about their business on a Saturday. As I got to the door and and found it locked admittedly I was disappointed having missed getting there during business hours but suddenly the manager was waving me to wait and she unlocked the door and let me get my return slip. On another occasion I had a package that there was some question about the QR code and the manager actually called the company for me and let me speak with them to clarify. Quite honestly, those are just a couple of examples of how this store does business as there have been many others. To me that is going above and beyond For your customers.The Cobblestone area is most fortunate to have this kind of a store available to us for all of our mailing needs, be it mailing, copying, shredding . Etc. etc. etc. they do it all and with a smile. You just can't beat that!

The staff are always friendly and quick to wait on me. Recently I needed to ship a complicated…read morepackage and they were very helpful in getting me the most appropriate and economical method.

Nicole did not explain contract. Cost was supposed to be 19.95 a day. Surprise cost actually was…read more$121.00! Nicole ( csr) was too cold to go outside and check in the truck and it didn't even have a full tank of fuel, which I ended up getting charged for. POOR customer service and deception. Go to St. Joseph or Benton Harbor and save yourself grief and money.

Such a great experience every time I stop in. Always great service with big smiles. They know…read moretheir stuff.

In looking at the reviews on this place, it gets one or five stars. And difference seems to be the…read moreassociate with whom the rater interacts. For me, it was a good experience. The young lady that helped me was efficient, knowledgeable and pleasant. I was in and out in 5 minutes with my mission accomplished. I will go back..

Is always offline, either cannot accept Payments or Drop…read moreoffs or both. Why is this store open?

I have been here countless times to shred something or drop off an Amazon return. No issues. But I…read morewent here to print something and despite the employee's best efforts, the final product looked mediocre. When I got home, I noticed the binding didn't even work. When I went back to request a refund, the associate told me that she couldn't help me and I needed to speak with the owner. When I went back, she told me the owner would not refund the cost. It was too expensive to not be right. I will not be returning here because of this issue.

I have never had a problem at this UPS store until today. The young lady working behind the…read morecounter needs a serious wake-up call regarding customer service. I was in around 12:30 pm and had two packages. There was a gal cleaning out a trash bin, a young man waiting on another customer, and the gal who waited on me. I had two packages. The scan gun must be extremely heavy because she could not manage to lift my top package up to scan the bottom one. She told me to lift the top one. She didn't ask me; she told me. Then she told me she would not take the bottom package because it was in a box. I guess it was a return that did require a box or label. I told her, just throw it away. Her response was, "We don't recycle for customers". Don't you have a trash compactor with the volume of boxes you receive and process during a day? She said unless I took it home, she would not process the second package. Absolutely crazy. I have never had this happen at this location, so I was a bit surprised. It was not a pleasant experience, and her rudeness did not make things any nicer.

I do most of my mailing through the regular post office, and have historically only gone here to…read morereturn equipment to cable providers who typically have an agreement with UPS for returns of modems and things like that. But a coworker of mine needed some supplies in a hurry, and since the box was going to be fairly large and contain some fragile items, I figured UPS would be a better bet. There was a substantial line out the door when I arrived, but it probably only took 15 minutes for me to get up to the counter since they were very well staffed. While I was in line, I noticed that they really offer quite a lot of services I wasn't aware of, including document shredding and printing of posters and mailers. They even have greeting cards. They were also fundraising for Toys for Tots at the counter, and accepting donations for the cause, and I'm always a sucker for a business that supports good causes!

I needed to fax a death certificate and they tried to fax it to 2 numbers I was given. During the…read moreprocess, they charged me $2 for the fax. After unsuccessful attempts to send the fax, she was getting ready to give my $2 back and the store owner told her not to refund my money as multiple attempts were made to send the fax!!!! So went to the library and they faxed it on the first attempt!!! UPS kept my money and service for the money was not provided!

We've always had top-notch quick service and have been regular customers for more than 10 years.read more

I want open P.Box, only person can do is the manage, one els and she work from 10am to 2pm, so I…read morehave to lose day of work to sign up for Pbox, back in ohio any employee can sign you up .

Keisha is one of the polite workers at the UPS Store on Portage Road. I usually have a package to…read moremail about once a week. Every time I see Keisha, she is conscientious and pays attention to details. She interacts with customers in a timely manner and is quite nice when waited on. I love this little store!

Service is excellent and staff is friendly and helpful. I recommend this store for any of your…read moreshipping needs.

I like not having to prepare a shipping label. We make repeated shipments to our children and…read moregrandchildren and their addresses are in their files so all I have to do is tell the name of the recipient and what is in the package and I'm done.

Quick and simple! I walked in with some camera equipment in hand, and walked out less than 5…read moreminutes later. The lady who helped me offered to box it all up and make sure it was secure for like $5.. done! Great example of 'Let the people who know how to do it right, do it'.