The staff are always friendly and quick to wait on me. Recently I needed to ship a complicated…read morepackage and they were very helpful in getting me the most appropriate and economical method.

Nicole did not explain contract. Cost was supposed to be 19.95 a day. Surprise cost actually was…read more$121.00! Nicole ( csr) was too cold to go outside and check in the truck and it didn't even have a full tank of fuel, which I ended up getting charged for. POOR customer service and deception. Go to St. Joseph or Benton Harbor and save yourself grief and money.

Stopped by Thursday to do last minute christmas shipments for my mom. Didn't have all of my…read moreinformation ready for everything but Corlyja was so helpful and patient with me. Great customer service, will be back!

I would give zero if I could. The staff took my package return while the store was "offline", but…read morehanded me a receipt. After a week and no update on the return, I asked the ups store to scan the barcode (no tracking number) and after 10 minutes and a discussion with a manager in back I was told "we don't know". when I got upset, a second ups worker started laughing. I was handed a business card with the owner's name and told there's nothing they can do. DO NOT USE THIS STORE.

Such a great experience every time I stop in. Always great service with big smiles. They know…read moretheir stuff.

I come here often because I have an eBay side business. The older fellas who's been here for some…read moretime just moments ago accused me of stealing one of their bubble mailer envelopes. No sir... I do not need to steal a $1.00 envelope. I bought ten of them from you last time I was here. And by the way, you just watched me walk in with it in hand. The guy was a real sarcastic jerk. Poor customer service.

I do most of my mailing through the regular post office, and have historically only gone here to…read morereturn equipment to cable providers who typically have an agreement with UPS for returns of modems and things like that. But a coworker of mine needed some supplies in a hurry, and since the box was going to be fairly large and contain some fragile items, I figured UPS would be a better bet. There was a substantial line out the door when I arrived, but it probably only took 15 minutes for me to get up to the counter since they were very well staffed. While I was in line, I noticed that they really offer quite a lot of services I wasn't aware of, including document shredding and printing of posters and mailers. They even have greeting cards. They were also fundraising for Toys for Tots at the counter, and accepting donations for the cause, and I'm always a sucker for a business that supports good causes!

If I could leave ZERO stars I would. I just visited your location and I was very disappointed at…read morethe lack of customer service and rudeness I experienced. We were in the store today, Saturday 8/11/23, about 15 min before 3pm preparing our packages for return/and shipment. We were told the following excuses: "we have to clock out", "this is a busy location and "we can do a couple of your returns only, because "we have 4 hours of work in the back" "this is a franchise locally owned and we have to clock out at 3pm" the two reps Ignoring the fact that customers were in the store trying to check out, that needed taking care of completely, not just a couple of the packages. I felt rushed and like I didn't matter. I also noticed rudeness towards another customer completing a transaction right before us. Unacceptable. We left ASAP as we will never do business with a company that treats their customers this way. It wasn't even busy! Unbelievable. I'd recommend driving to a different location and avoid this one. Customer service is not their top priority.

Service is excellent and staff is friendly and helpful. I recommend this store for any of your…read moreshipping needs.

I like not having to prepare a shipping label. We make repeated shipments to our children and…read moregrandchildren and their addresses are in their files so all I have to do is tell the name of the recipient and what is in the package and I'm done.

This used to be a good store but it is obviously under new ownership. Mohammad first ignored me…read more Then stared at me while I tried to retrieve my Amazon Return Code from my phone. He yelled at me to go outside if I wanted phone reception. So I did and I came back in the store with my return codes ready to go. He skipped me and helped the lady who came in behind me even though she insisted that I was next and I told him that I was ready. Then he argued with me about which code was for which return even though I told him that they were the exact same item. Next he told me that I would be charged a dollar per item because he did not approve of my Amazon packaging that the items were delivered to me in. I told him that I had never been treated this way at a UPS Store in the past. He told me to leave and Never Come Back. So I did and I wont be back.

Love doing business in this store. The owners and their employees are always friendly and very…read morehelpful. With some of my long printing jobs and trying to figure out how to send attachments to their store email, they have always taken the time to show me and help! While this store itself has no control over the fact that my shipments are always on time ( thank you drivers) they are the local face of UPS and show it well! Kudos to your outstanding customer Service!!

Will not use again. Should have known when they said "No guarantee" it meant it would be returned…read moreand I would have to pay more to get package delivered. Lesson learned.

From the owner: Shipping supplies…read more Products: Stamps, Rubber Stamps, Bubble Wrap, Packing Peanuts, Shipping Supplies, Boxes, Packing Materials, Packing Supplies, Styrofoam Supplies, Greeting Cards. Services: Shipping, Mailing and Postal Service, FedEx, UPS, DHL and USPS Drop Off, Notary Service, Mailbox Rentals, Copy, Scan and Fax Services, Overnight Service, 2 Day Services.

We needed almost 30 boxes of all shapes and sizes and weights shipped from South Bend, IN to the…read morePacific North West and Coltin at this store was super helpful and assisted in this process. He was friendly and knowledgeable and would recommend this store for your shipping needs! Thanks, Coltin!

Is always offline, either cannot accept Payments or Drop…read moreoffs or both. Why is this store open?

This is my go to spot when shipping or returning things…read more This review is specifically for a return experience. My SHEIN return was definitely not a "happy" return, but Miss Christine turned it around. I messed up the process more than once...and she was patient, calm, and so kind through all of it. From scanning a bunch of items to juggling multiple QR codes. Even as the owner, she made me feel welcomed, not like an inconvenience. That kind of customer care really stands out. Thanks Christine and team for always helping me!

My daughter and I both use this for our amazon returns. The staff is always helpful. They are also…read morepatient when dealing with "Karen" customers that I've witnessed.

I needed to fax a death certificate and they tried to fax it to 2 numbers I was given. During the…read moreprocess, they charged me $2 for the fax. After unsuccessful attempts to send the fax, she was getting ready to give my $2 back and the store owner told her not to refund my money as multiple attempts were made to send the fax!!!! So went to the library and they faxed it on the first attempt!!! UPS kept my money and service for the money was not provided!

We've always had top-notch quick service and have been regular customers for more than 10 years.read more