OMG. I was wondering when this nutjob would be spotlighted on social media. I too was ripped off by her "claim" process like all the others. I do not know if she has to pay out of pocket or what. But this is how it will go: UPS washes their hands of the communication when you file a claim, and you have to deal with this nut regarding evidence and all that, then UPS takes what she says and gives them, and always comes back with a denial. She is always right, better than you are, and treats you like dirt on phone or via email. One thing is for sure, she will not turn in your evidence. We live like 80 years, don't waste part of your life dealing and losing with this nut. Thank goodness for social media! read more

I too have had to deal with this owner. I came upon yelp reviews and really feel like I should ad my experiences. I live very near there. I went there once a year ago for the first time. It was a horrible experience. This owner is very rude, and knows nothing about customer service or the value of reliable service. I had to use them again last week and it was no different. It was as if I had just walked out before. The owner, very unhappy to see me ever walk back in her store, continued her rude routine and refused to obey several policies of UPS itself once again! There is no one overseeing this business owner, and the lack of business continuously has not changed her attitude! Avoid! read more

This owner is talking about the last review is fake. Well this one is not! My wife paid $200 plus dollars to send me some noodles, sauces, and other foods overnight for my birthday. Insurance included. The box was smashed and pierced by something. There was a pack of dry ice in it as well. The piercing of the box made the dry ice seep every where and ruin everything. I put in a claim, and three months later the owner of the UPS store tells me I am getting nothing back after they completely ruined the package! Owner says food is not covered, but one, it was non-perishable food, and two, the box was damaged and that is covered! Avoid! read more

Always bad customer service. Always customers in there arguing with the owner lady. I recently went there because my mom sent me and it was awkward and horrible as usual. Avoid this place! Look at the reviews that are not recommended! This owner gets Yelp to stash them down in the page and the bad reviews left are not affecting her star score! Yelp? What's up with that? You are not supposed to do that! You want your readers to know when a business owner is rotten or mentally unstable so they can have information to make their own decision about going to the business! read more

I go to this store on a daily basis. Both the "old women" are nothing but professional and helpful. I've seen many customers who come in and demand what they think is proper service and most are tools just like the okie from Skokie. These women run their own business and work hard every day to provide a service for the public. FYI this is a private business they own, it is not owned by UPS. How dare anyone write such a negative and derogatory review. If this is what the New Generation is like, we are all in serious trouble. read more

The so called owner just yelled at my 3 year old and tried to grab him because he touched a piece a paper. She was extremely racist and said that I was raising a criminal and I need to get my package out of here. The so called owner then goes on trying to bad talk my son and I said you can't talk to my son like that and she said I can talk to him any way I want this is my property referring to the store. read more

Could not give it a 1 star! Paid over $400 in shipping valuable items, paid every insurance you could buy. Shipment was stomped on and crushed, all items destroyed. Three months later I finally get the store owner Marsha to email me that my claim was denied months ago. Nothing she can do! Avoid! read more