Quick and simple! I walked in with some camera equipment in hand, and walked out less than 5…read moreminutes later. The lady who helped me offered to box it all up and make sure it was secure for like $5.. done! Great example of 'Let the people who know how to do it right, do it'.

Is always offline, either cannot accept Payments or Drop…read moreoffs or both. Why is this store open?

I have been here countless times to shred something or drop off an Amazon return. No issues. But I…read morewent here to print something and despite the employee's best efforts, the final product looked mediocre. When I got home, I noticed the binding didn't even work. When I went back to request a refund, the associate told me that she couldn't help me and I needed to speak with the owner. When I went back, she told me the owner would not refund the cost. It was too expensive to not be right. I will not be returning here because of this issue.

I always use this "hold" location when I'm out of town. Good service. No charge for holding the…read moreitem and picking it up.

Friendly. They make me feel like Im about to get invited out to a family dinner after printing off…read morean affordable banner. Nothing about this place is off putting. Quality. Fast. Friendly. Professional.

BEWARE OF THIS COMPANY!!!! I hired this company to ship my furniture. They did a fair job most of…read morethe time but one of my items was broken not once but twice in shipping. Apparently it was not being packaged properly in the first place. I could not file the claim myself because they shipped the package under there account. They filed two claims with FedEx which FedEx denied twice. This tells me both times the item was NOT PACKAGED PROPERLY which was there responsibility to do correctly in the first place. They are refusing to stand behind there improper packaging. I am now out over $700.00 because they failed to do the job I hired them to do. I do not and would not ever recommend this FedEx location to ever ship anything. This is not the way to do business. I paid twice for there mistake to my customer because it was the right thing to do. Twin Branch was also paid twice by me to do the job and did not do it correctly. They are refusing to compensate me for any of there wrong doing. I have reported them to the BBB and FedEx for this wrong doing. And will be reporting them to the Consumer Protection Agency also. I have been told this location has been sold so I hope the new owners have more respect for there customers.

From the owner: Twin Branch Pack and Ship is a FedEx authorized shipping center. We are also an approved shipper…read morefor DHL and the USPS. We offer custom packaging, gift wrapping, packing supplies, notary, fax and copy services. And many more services to come!!

Always helpful, courteous and efficient. Always willing to do what it takes to get your package to…read moreits destination. Stopped using postal service due to delays in sending packages, delays in receiving packages, and items sent incorrectly to wrong locations.

The staff are always friendly and quick to wait on me. Recently I needed to ship a complicated…read morepackage and they were very helpful in getting me the most appropriate and economical method.

Nicole did not explain contract. Cost was supposed to be 19.95 a day. Surprise cost actually was…read more$121.00! Nicole ( csr) was too cold to go outside and check in the truck and it didn't even have a full tank of fuel, which I ended up getting charged for. POOR customer service and deception. Go to St. Joseph or Benton Harbor and save yourself grief and money.

I emailed earlier in the day about shredding services and received a prompt reply complete with…read morepricing. No appointment required, either. Cool. Large parking lot next to Martin's makes for easy access. Even though I went at a busy time (5 p.m.), I was in/out in a reasonable time and expense. All the staff was friendly and efficient. I like that. Has my lights all aglow on my "Give 'em a whirl" meter. Ship and shred here.

In my estimation, this UPS store goes above and beyond! The staff is extraordinarily accommodating…read moreand always with a smile. For example, one Saturday afternoon I took a package over for a return and they close at 1:30; actually, it was a bit after 1:30 and I'm sure they were anxious to close and get about their business on a Saturday. As I got to the door and and found it locked admittedly I was disappointed having missed getting there during business hours but suddenly the manager was waving me to wait and she unlocked the door and let me get my return slip. On another occasion I had a package that there was some question about the QR code and the manager actually called the company for me and let me speak with them to clarify. Quite honestly, those are just a couple of examples of how this store does business as there have been many others. To me that is going above and beyond For your customers.The Cobblestone area is most fortunate to have this kind of a store available to us for all of our mailing needs, be it mailing, copying, shredding . Etc. etc. etc. they do it all and with a smile. You just can't beat that!

Excellent customer service. Very friendly!!…read more Apple maps users notice: if coming off the Bypass/SJ Valley Parkway, directions will lead you to the South Bend Airport. To get to FedEx, at the first roundabout, take the 3rd exit into MAYFLOWER RD.

Not thrilled. My package has been "out for delivery" for three days and never been "attempted…read moredelivery.". I have to sign for the package so I've been stuck home (afraid to go to the bathroom) incase they arrive. I finally spoke to an individual in an overseas location and I'm having it delivered to my local Dollar Genera. I'm not optimistic that this will happen.

Staff is always very rude. An employee took a personal call while helping me. No one is ever…read morefriendly and when it was my turn staff take people behind me in line while I wait there confused.

I'm giving it 3 stars because the employees do a fantastic job. However, as a former employee, if…read moreAngie is still managing the store then I do not recommend this as a good place to work. I often felt belittled and talked to like a kid even though I was 30 YEARS OLD and Staples was a part time 2nd job for me at the time. Total lack of respect on her part. I was not the only employee who felt that way.

Another poor visit to Office Depot in Mishawaka. Wonder how much longer they can go on in business…read moretreating their paying customers this way. We are a tax exempt business, so it's easier if I have to visit the store on the fly to go in get the item number I need and place and pay for it online. Foregoing the tax exempt certificate and having to carrying the business credit card. After placing the order online and paying I took the item to the cashier stand where the cashier threw a temper tantrum the likes of a three year old. You would think I had caused them so much trouble. I'm like "really?" here is the item all you have to do is print out the pickup slip. She walked away still going on and another cashier came over and said ignore her, printed out the paper and off I went. Why do you put up with that. I literally saved an employee from goin and getting the item blah, blah, blah. If only there was an alternative in town. I guess that's how you get away with it.

Print department is amazing !!!…read more Disappointed in customer service within store. I wanted to purchase a specific printer. I asked for help and lady said kinda sharp if it's not out we do not have it. She commented that they are expecting a delivery the next day. I asked could they call if one is on the shipment and she said no. You just need to call the store. We do not call customers. It's not that they would not call it was the attitude. I walked out before I commented. I hope this is a one time occurrence.