Stopped by Thursday to do last minute christmas shipments for my mom. Didn't have all of my…read moreinformation ready for everything but Corlyja was so helpful and patient with me. Great customer service, will be back!

This store is so dirty and uninviting. Carpet is stained, countertops are chipped, edging is…read morefalling off, shipping boxes scattered throughout the floor. Efficiency of the staff has a lot to be desired. Very slow and uninterested in moving a long line. A third employee, who could've opened up the remote kiosk for drop offs, decided to act busy when she really wasn't.. A terrible representation of the UPS brand. This store needs a complete remodel and retraining of staff.

Derry was great and super helpful. Helped me ship my package with ease. I will be back to this…read morestore again whenever i need to ship something out!

Is always offline, either cannot accept Payments or Drop…read moreoffs or both. Why is this store open?

Friendly. They make me feel like Im about to get invited out to a family dinner after printing off…read morean affordable banner. Nothing about this place is off putting. Quality. Fast. Friendly. Professional.

I always use this "hold" location when I'm out of town. Good service. No charge for holding the…read moreitem and picking it up.

BEWARE OF THIS COMPANY!!!! I hired this company to ship my furniture. They did a fair job most of…read morethe time but one of my items was broken not once but twice in shipping. Apparently it was not being packaged properly in the first place. I could not file the claim myself because they shipped the package under there account. They filed two claims with FedEx which FedEx denied twice. This tells me both times the item was NOT PACKAGED PROPERLY which was there responsibility to do correctly in the first place. They are refusing to stand behind there improper packaging. I am now out over $700.00 because they failed to do the job I hired them to do. I do not and would not ever recommend this FedEx location to ever ship anything. This is not the way to do business. I paid twice for there mistake to my customer because it was the right thing to do. Twin Branch was also paid twice by me to do the job and did not do it correctly. They are refusing to compensate me for any of there wrong doing. I have reported them to the BBB and FedEx for this wrong doing. And will be reporting them to the Consumer Protection Agency also. I have been told this location has been sold so I hope the new owners have more respect for there customers.

From the owner: Twin Branch Pack and Ship is a FedEx authorized shipping center. We are also an approved shipper…read morefor DHL and the USPS. We offer custom packaging, gift wrapping, packing supplies, notary, fax and copy services. And many more services to come!!

Always helpful, courteous and efficient. Always willing to do what it takes to get your package to…read moreits destination. Stopped using postal service due to delays in sending packages, delays in receiving packages, and items sent incorrectly to wrong locations.

So my appointment was accidentally cancelled, but I swear I could not have had the best company…read moreuntil I was able to figure everything out. The staff is amazing and in all honesty I was glad to meet some great people. The drive was worth it. Thank you!

The staff are always friendly and quick to wait on me. Recently I needed to ship a complicated…read morepackage and they were very helpful in getting me the most appropriate and economical method.

Used this location to ship some high value fragile items from an out of state auction. Items…read morearrived safely and on time. This location handled the pick up from the auction house, the wrapping, packing and shipping. Couldn't be happier. Thank You

I emailed earlier in the day about shredding services and received a prompt reply complete with…read morepricing. No appointment required, either. Cool. Large parking lot next to Martin's makes for easy access. Even though I went at a busy time (5 p.m.), I was in/out in a reasonable time and expense. All the staff was friendly and efficient. I like that. Has my lights all aglow on my "Give 'em a whirl" meter. Ship and shred here.

Excellent customer service. Very friendly!!…read more Apple maps users notice: if coming off the Bypass/SJ Valley Parkway, directions will lead you to the South Bend Airport. To get to FedEx, at the first roundabout, take the 3rd exit into MAYFLOWER RD.

Not thrilled. My package has been "out for delivery" for three days and never been "attempted…read moredelivery.". I have to sign for the package so I've been stuck home (afraid to go to the bathroom) incase they arrive. I finally spoke to an individual in an overseas location and I'm having it delivered to my local Dollar Genera. I'm not optimistic that this will happen.

Staff is always very rude. An employee took a personal call while helping me. No one is ever…read morefriendly and when it was my turn staff take people behind me in line while I wait there confused.

I'm giving it 3 stars because the employees do a fantastic job. However, as a former employee, if…read moreAngie is still managing the store then I do not recommend this as a good place to work. I often felt belittled and talked to like a kid even though I was 30 YEARS OLD and Staples was a part time 2nd job for me at the time. Total lack of respect on her part. I was not the only employee who felt that way.

When I shop here I usually buy planners and certain office supplies. I like the variety of office…read moresupplies that they carry and some of their merchandise aren't your typical office supplies that one would find at places like Meijer or Walmart etc. Such as supplies that aren't standard in appearance. However there's the price factor and some of Office Depot's supplies can be steep. I purchased a planner and it was cute pink, and girly but but not that out of the ordinary and it set me back $27.00. Yeeeeah....That's a bit much. My interactions with Office Depot's staff has usually been pleasant and they've always been helpful and professional. I just usually venture to Office Depot when I'm looking for particular office items that I may not be able to find elsewhere otherwise I go somewhere else to make the rest of my office purchases.

Another poor visit to Office Depot in Mishawaka. Wonder how much longer they can go on in business…read moretreating their paying customers this way. We are a tax exempt business, so it's easier if I have to visit the store on the fly to go in get the item number I need and place and pay for it online. Foregoing the tax exempt certificate and having to carrying the business credit card. After placing the order online and paying I took the item to the cashier stand where the cashier threw a temper tantrum the likes of a three year old. You would think I had caused them so much trouble. I'm like "really?" here is the item all you have to do is print out the pickup slip. She walked away still going on and another cashier came over and said ignore her, printed out the paper and off I went. Why do you put up with that. I literally saved an employee from goin and getting the item blah, blah, blah. If only there was an alternative in town. I guess that's how you get away with it.