I would give zero if I could. The staff took my package return while the store was "offline", but…read morehanded me a receipt. After a week and no update on the return, I asked the ups store to scan the barcode (no tracking number) and after 10 minutes and a discussion with a manager in back I was told "we don't know". when I got upset, a second ups worker started laughing. I was handed a business card with the owner's name and told there's nothing they can do. DO NOT USE THIS STORE.

Stopped by Thursday to do last minute christmas shipments for my mom. Didn't have all of my…read moreinformation ready for everything but Corlyja was so helpful and patient with me. Great customer service, will be back!

We needed almost 30 boxes of all shapes and sizes and weights shipped from South Bend, IN to the…read morePacific North West and Coltin at this store was super helpful and assisted in this process. He was friendly and knowledgeable and would recommend this store for your shipping needs! Thanks, Coltin!

Is always offline, either cannot accept Payments or Drop…read moreoffs or both. Why is this store open?

I always use this "hold" location when I'm out of town. Good service. No charge for holding the…read moreitem and picking it up.

Friendly. They make me feel like Im about to get invited out to a family dinner after printing off…read morean affordable banner. Nothing about this place is off putting. Quality. Fast. Friendly. Professional.

BEWARE OF THIS COMPANY!!!! I hired this company to ship my furniture. They did a fair job most of…read morethe time but one of my items was broken not once but twice in shipping. Apparently it was not being packaged properly in the first place. I could not file the claim myself because they shipped the package under there account. They filed two claims with FedEx which FedEx denied twice. This tells me both times the item was NOT PACKAGED PROPERLY which was there responsibility to do correctly in the first place. They are refusing to stand behind there improper packaging. I am now out over $700.00 because they failed to do the job I hired them to do. I do not and would not ever recommend this FedEx location to ever ship anything. This is not the way to do business. I paid twice for there mistake to my customer because it was the right thing to do. Twin Branch was also paid twice by me to do the job and did not do it correctly. They are refusing to compensate me for any of there wrong doing. I have reported them to the BBB and FedEx for this wrong doing. And will be reporting them to the Consumer Protection Agency also. I have been told this location has been sold so I hope the new owners have more respect for there customers.

From the owner: Twin Branch Pack and Ship is a FedEx authorized shipping center. We are also an approved shipper…read morefor DHL and the USPS. We offer custom packaging, gift wrapping, packing supplies, notary, fax and copy services. And many more services to come!!

Always helpful, courteous and efficient. Always willing to do what it takes to get your package to…read moreits destination. Stopped using postal service due to delays in sending packages, delays in receiving packages, and items sent incorrectly to wrong locations.

The staff are always friendly and quick to wait on me. Recently I needed to ship a complicated…read morepackage and they were very helpful in getting me the most appropriate and economical method.

Nicole did not explain contract. Cost was supposed to be 19.95 a day. Surprise cost actually was…read more$121.00! Nicole ( csr) was too cold to go outside and check in the truck and it didn't even have a full tank of fuel, which I ended up getting charged for. POOR customer service and deception. Go to St. Joseph or Benton Harbor and save yourself grief and money.

In my estimation, this UPS store goes above and beyond! The staff is extraordinarily accommodating…read moreand always with a smile. For example, one Saturday afternoon I took a package over for a return and they close at 1:30; actually, it was a bit after 1:30 and I'm sure they were anxious to close and get about their business on a Saturday. As I got to the door and and found it locked admittedly I was disappointed having missed getting there during business hours but suddenly the manager was waving me to wait and she unlocked the door and let me get my return slip. On another occasion I had a package that there was some question about the QR code and the manager actually called the company for me and let me speak with them to clarify. Quite honestly, those are just a couple of examples of how this store does business as there have been many others. To me that is going above and beyond For your customers.The Cobblestone area is most fortunate to have this kind of a store available to us for all of our mailing needs, be it mailing, copying, shredding . Etc. etc. etc. they do it all and with a smile. You just can't beat that!

I emailed earlier in the day about shredding services and received a prompt reply complete with…read morepricing. No appointment required, either. Cool. Large parking lot next to Martin's makes for easy access. Even though I went at a busy time (5 p.m.), I was in/out in a reasonable time and expense. All the staff was friendly and efficient. I like that. Has my lights all aglow on my "Give 'em a whirl" meter. Ship and shred here.

We have had no problems with FedEx deliveries. Rare that a pkg is delivered to anywhere but front…read more(protected) porch. In fact, bless the delivery person who got the package here despite constant snow for 24-48 hours previous to the 5 AM delivery. Shoveled before bed, apparent delivery person still had to tread thru snow. Wish I had a way to tell delivery staff, motion lights will light your way to the door. You are awesome. Stay safe!

I have at least four packages from three different locations stuck in this South Bend FedEx hell…read more Some of them haven't moved in four or five days, and everything that lands there never shows up. You can't talk to anyone at the facility, you get call centers outside the US if you want to speak with customer service. People who answer calls have zero information, cannot help and just tell you to be patient. This is unacceptable. I have two orders I've made in the last 10 days and paid for next day delivery, and neither of them have shown up yet because they are lost in South Bend. Absolutely deplorable service. Avoid FedEx at all costs if your package is going to have to pass through this facility.

Staff is always very rude. An employee took a personal call while helping me. No one is ever…read morefriendly and when it was my turn staff take people behind me in line while I wait there confused.

I'm giving it 3 stars because the employees do a fantastic job. However, as a former employee, if…read moreAngie is still managing the store then I do not recommend this as a good place to work. I often felt belittled and talked to like a kid even though I was 30 YEARS OLD and Staples was a part time 2nd job for me at the time. Total lack of respect on her part. I was not the only employee who felt that way.

Another poor visit to Office Depot in Mishawaka. Wonder how much longer they can go on in business…read moretreating their paying customers this way. We are a tax exempt business, so it's easier if I have to visit the store on the fly to go in get the item number I need and place and pay for it online. Foregoing the tax exempt certificate and having to carrying the business credit card. After placing the order online and paying I took the item to the cashier stand where the cashier threw a temper tantrum the likes of a three year old. You would think I had caused them so much trouble. I'm like "really?" here is the item all you have to do is print out the pickup slip. She walked away still going on and another cashier came over and said ignore her, printed out the paper and off I went. Why do you put up with that. I literally saved an employee from goin and getting the item blah, blah, blah. If only there was an alternative in town. I guess that's how you get away with it.

Print department is amazing !!!…read more Disappointed in customer service within store. I wanted to purchase a specific printer. I asked for help and lady said kinda sharp if it's not out we do not have it. She commented that they are expecting a delivery the next day. I asked could they call if one is on the shipment and she said no. You just need to call the store. We do not call customers. It's not that they would not call it was the attitude. I walked out before I commented. I hope this is a one time occurrence.