I would give zero if I could. The staff took my package return while the store was "offline", but…read morehanded me a receipt. After a week and no update on the return, I asked the ups store to scan the barcode (no tracking number) and after 10 minutes and a discussion with a manager in back I was told "we don't know". when I got upset, a second ups worker started laughing. I was handed a business card with the owner's name and told there's nothing they can do. DO NOT USE THIS STORE.

Stopped by Thursday to do last minute christmas shipments for my mom. Didn't have all of my…read moreinformation ready for everything but Corlyja was so helpful and patient with me. Great customer service, will be back!

The staff are always friendly and quick to wait on me. Recently I needed to ship a complicated…read morepackage and they were very helpful in getting me the most appropriate and economical method.

Nicole did not explain contract. Cost was supposed to be 19.95 a day. Surprise cost actually was…read more$121.00! Nicole ( csr) was too cold to go outside and check in the truck and it didn't even have a full tank of fuel, which I ended up getting charged for. POOR customer service and deception. Go to St. Joseph or Benton Harbor and save yourself grief and money.

In my estimation, this UPS store goes above and beyond! The staff is extraordinarily accommodating…read moreand always with a smile. For example, one Saturday afternoon I took a package over for a return and they close at 1:30; actually, it was a bit after 1:30 and I'm sure they were anxious to close and get about their business on a Saturday. As I got to the door and and found it locked admittedly I was disappointed having missed getting there during business hours but suddenly the manager was waving me to wait and she unlocked the door and let me get my return slip. On another occasion I had a package that there was some question about the QR code and the manager actually called the company for me and let me speak with them to clarify. Quite honestly, those are just a couple of examples of how this store does business as there have been many others. To me that is going above and beyond For your customers.The Cobblestone area is most fortunate to have this kind of a store available to us for all of our mailing needs, be it mailing, copying, shredding . Etc. etc. etc. they do it all and with a smile. You just can't beat that!

I emailed earlier in the day about shredding services and received a prompt reply complete with…read morepricing. No appointment required, either. Cool. Large parking lot next to Martin's makes for easy access. Even though I went at a busy time (5 p.m.), I was in/out in a reasonable time and expense. All the staff was friendly and efficient. I like that. Has my lights all aglow on my "Give 'em a whirl" meter. Ship and shred here.

We needed almost 30 boxes of all shapes and sizes and weights shipped from South Bend, IN to the…read morePacific North West and Coltin at this store was super helpful and assisted in this process. He was friendly and knowledgeable and would recommend this store for your shipping needs! Thanks, Coltin!

Is always offline, either cannot accept Payments or Drop…read moreoffs or both. Why is this store open?

Goin' Postal is your one stop shop for ALL your shipping needs in the Plainwell / Otsego area!…read more I've been using Goin' Postal for a number of years now and I can always rely on them to help me with my shipping needs! The Good: 1. They have plenty of services available: Packaging, Boxing, Shipping, Document Services, Mailbox, Moving Supplies, UPS, FedEx, DHL and USPS. 2. Super easy to drop off my packages. The drop off locations are clearly marked. 3. The employees are helpful because they always answer my questions and don't mind weighing my packages to confirm that the weight matches the shipping label! (My scale at home only goes up to 3 lbs.) 4. The staff always make sure I get the best rate by reviewing all available shipping options! Whoop! 5. The location is perfect....very easy to access with plenty of parking available. 6. FedEx picks up around 5ish....which gives me most of the afternoon to prep my packages for shipment! Bonus!! 7. Goin' Postal also offers helpful services like: Public Notary Service, Copying, Faxing, Mailing, and Freight Service. 8. Need to send a greeting card....well Goin' Postal has them for $1.00! 9. The owner is friendly and appreciates your business! Overall: 5 STARS! I highly recommend going here - quick and easy. Glad we have a store like this in the Plainwell / Otsego area!!

I love that we have Goin Postal in Plainwell. One stop to mail my package, regular mail, buy…read morestamps, and etc. The customer service is wonderful, the lady there help me was so polite and sweet. Thanks

My experience has always been excellent with the staff helping to choose the best shipping option,…read moreincluding USPS. They measure and weight the package, and give the estimated delivery dates along with the price of each carrier. I also use Pak Mail for shredding financial papers: they had a locked bin that is picked up by a shredding service.

The lack of professionalism here is astounding. The diva working the register this morning doesn't…read moreknow how to talk to customers at all. I went in to mail a flat rate usps box. He told me the least expensive method was to use FedEx. When I POLITELY pointed out that it was a flat rate box (with a less expensive shipping price than I was being quoted) he puts a hand on his hip and says, "Yeah, if you go to the post office. We're not them." I returned later to get a key made and luckily got someone else to help, although ultimately I wasn't able to get the key either. At least he was reasonably human. I wasn't upset by the lack of service, but there is an appropriate way to speak to potential customers. I'm leaving two stars instead of one because I haven't had this issue before. Maybe he woke up on the wrong side of the bed or something, but I doubt I'll return.

I want open P.Box, only person can do is the manage, one els and she work from 10am to 2pm, so I…read morehave to lose day of work to sign up for Pbox, back in ohio any employee can sign you up .

Keisha is one of the polite workers at the UPS Store on Portage Road. I usually have a package to…read moremail about once a week. Every time I see Keisha, she is conscientious and pays attention to details. She interacts with customers in a timely manner and is quite nice when waited on. I love this little store!

If you need a new mailbox, look no further. I contacted Jeremy yesterday and he delivered and…read moreinstalled it today! Jeremy is THE answer for a quick, easy and beautifully installed mailbox or mailbox replacement. His communication is outstanding, and the pricing was upfront and reasonable. Jeremy's prompt, efficient and knows what he's doing. The installation's impeccable and the job site is clean and neat. I'm delighted I found him, and highly recommend Mailbox Remedies to anyone.

Who would have thought this was a thing? While I am always hesitant to give 5 stars to anyone,…read moreMailbox Remedies earned theirs. A small furniture van trashed our mailbox the other day and we called to complain. The furniture van company agreed about the problem and contacted Mailbox Remedies to come out and repair the mess ... and Mailbox Remedies did a great job. I have never heard of this outfit, but it makes sense. Mailboxes get trashed all the time - whether brick or just boxes on a post. Mailbox Remedies fixes these problems - and can install new for you also. Whether you need a new brick mailbox put in or just need an old post box repaired because it is leaning like the Tower of Pisa, Mailbox Remedies can help you. The worker - who is also the owner - is responsible, conscientious, and good with detail. He fixed the problem and went over and above to do the right kind of job. While I do not know the price because someone else was paying the freight, this installer was the tops. I would not hesitate to recommend Mailbox Remedies...good stuff.

This used to be a good store but it is obviously under new ownership. Mohammad first ignored me…read more Then stared at me while I tried to retrieve my Amazon Return Code from my phone. He yelled at me to go outside if I wanted phone reception. So I did and I came back in the store with my return codes ready to go. He skipped me and helped the lady who came in behind me even though she insisted that I was next and I told him that I was ready. Then he argued with me about which code was for which return even though I told him that they were the exact same item. Next he told me that I would be charged a dollar per item because he did not approve of my Amazon packaging that the items were delivered to me in. I told him that I had never been treated this way at a UPS Store in the past. He told me to leave and Never Come Back. So I did and I wont be back.

Love doing business in this store. The owners and their employees are always friendly and very…read morehelpful. With some of my long printing jobs and trying to figure out how to send attachments to their store email, they have always taken the time to show me and help! While this store itself has no control over the fact that my shipments are always on time ( thank you drivers) they are the local face of UPS and show it well! Kudos to your outstanding customer Service!!

Artcraft Printers printed my small 28 page music book. Tom put in extra time and effort laying it…read moreout properly to make things work. The larger print shops would not necessarily take on this small job at any reasonable cost, but Artcraft Printers on Michigan Street in South Bend did it and did a great job.

Never returns phone calls! You have to keep calling to request proof then when you receive product…read moreand the screen print didn't print well they were supposed to reprint for me and never did! Do not use this company! They are horrible