This year all heck is breaking loose. This UPS store has alway given me good and professional…read moreservice. They have kept up the good service even in these hard times. The employees offer good advice and suggestions on packaging and shipping. I would highly recommend this place when shipping weather it is already boxed or not, they can pack it up for you. They also sell shipping supplies.

Very helpful and knowledgeable Thank you…read moreI no longer am too tech savvy and they all have gladly showed me how to negotiate the returns and the bar codes and how to find them easily! Great employees! Mike

I do most of my mailing through the regular post office, and have historically only gone here to…read morereturn equipment to cable providers who typically have an agreement with UPS for returns of modems and things like that. But a coworker of mine needed some supplies in a hurry, and since the box was going to be fairly large and contain some fragile items, I figured UPS would be a better bet. There was a substantial line out the door when I arrived, but it probably only took 15 minutes for me to get up to the counter since they were very well staffed. While I was in line, I noticed that they really offer quite a lot of services I wasn't aware of, including document shredding and printing of posters and mailers. They even have greeting cards. They were also fundraising for Toys for Tots at the counter, and accepting donations for the cause, and I'm always a sucker for a business that supports good causes!

If I could leave ZERO stars I would. I just visited your location and I was very disappointed at…read morethe lack of customer service and rudeness I experienced. We were in the store today, Saturday 8/11/23, about 15 min before 3pm preparing our packages for return/and shipment. We were told the following excuses: "we have to clock out", "this is a busy location and "we can do a couple of your returns only, because "we have 4 hours of work in the back" "this is a franchise locally owned and we have to clock out at 3pm" the two reps Ignoring the fact that customers were in the store trying to check out, that needed taking care of completely, not just a couple of the packages. I felt rushed and like I didn't matter. I also noticed rudeness towards another customer completing a transaction right before us. Unacceptable. We left ASAP as we will never do business with a company that treats their customers this way. It wasn't even busy! Unbelievable. I'd recommend driving to a different location and avoid this one. Customer service is not their top priority.

I've been coming here off and on for years now. It's what I consider a one stop for all types of…read moreunusual services that I don't need on a regular basis. Some of the services they offer are passport photos, shipping via UPS, Fed Ex, and the other major carrier that is 3 letters long and starts with a D (I have a terrible memory and that's the only reason I'm not listing that company's name). They also rent mail boxes. Need a bag of packing peanuts they'll get you fixed up. Need to send money via Western Union yep, they can do that too. Need to fax something, yep another thing they can do. Price wise I suspect they may be a little higher than some places, but for a small company I think they do good at not over inflating their pricing. I've always received friendly service so that's a very good thing they've got going for them. Stop in and see them if you need one of their services (which I'm sure there are several I've not mentioned) and I'm sure you'll be as happy with them as I am.

From the owner: Authorized UPS/FedEx/DHL/USPS Shipping Outlet providing professional packing, shipping, mailboxes,…read moreprinting, notary and shredding. We are your experts when it comes to packaging and shipping.

The staff are always friendly and quick to wait on me. Recently I needed to ship a complicated…read morepackage and they were very helpful in getting me the most appropriate and economical method.

Nicole did not explain contract. Cost was supposed to be 19.95 a day. Surprise cost actually was…read more$121.00! Nicole ( csr) was too cold to go outside and check in the truck and it didn't even have a full tank of fuel, which I ended up getting charged for. POOR customer service and deception. Go to St. Joseph or Benton Harbor and save yourself grief and money.

The service is fast, but check your receipt they provide - they don't always give a receipt for ALL…read morepackages dropped off - leaving you with ZERO proof of drop off. Maybe slow down just a bit!

I stopped in with a million Amazon returns and Drew was there to help me out! He was SUPER friendly…read moreand asked if I had an interview because of the items I was returning (smart guy!) He showed off his cool ratchet belt after seeing I was returning belts and overalls just was a kind guy. Keep him, oh him well, promote him!

I always find the employees friendly and I don't have to wait long as opposed to other mail…read moreservice places I have been to that are swamped. I find myself here often as it is close to where I live. I'm very thankful because it is so convenient for me.

Went in to ship holiday gifts and 2 of the 4 employees who were helping customers were not wearing…read morea mask. Not only that but the girl who helped me was not friendly at all and made me feel like I was burdening her by sending two small packages. Turns out USPS was cheaper anyways so I won't be returning to PakMail anytime soon...

Service is excellent and staff is friendly and helpful. I recommend this store for any of your…read moreshipping needs.

I like not having to prepare a shipping label. We make repeated shipments to our children and…read moregrandchildren and their addresses are in their files so all I have to do is tell the name of the recipient and what is in the package and I'm done.

The employees at Pak Mail are amazing. They are super patient, lend me a free s wrap box if I need…read moreone to ship something and pack everything up for me if I didn't have said box. I've been going here for years because I can use them as a UPS drop off for returns and I'm always in and out in no time. Love this place and the fact that I don't have to drive to a UPS every time I have to return something!

I stopped in on July 6th. The employees were not wearing masks, there is no plexiglass or other…read morebarriers. I have since read a much earlier review that said the employer does not require such precautions. The employer also does not require any of my further patronage in light of such a total disregard for my safety and the safety of his employees.

love them! they always do an awesome job in a timely manner!!…read moreChelle Otsego Health & Fitness

Quick helpful staff know what they're doing. It doesn't look like much from the outside, but inside…read moreits all business.. I've taken several things there to be copied and and made; everything was done quickly, professionally for a reasonable cost. Why drive to Kalamazoo, when we have service like this locally?