Kudos to the folks at Portage Cleaners for cleaning up my messy spilled on, rubbed against, fell…read moredown in, "gee, where'd that stain come from", clothes for many years. I like this crew for many reasons. Quality service. I drop it off and they get it done when promised. I can trust higher quality pieces of attire to them knowing I'll get it back looking great. I once accidentally gave them a very badly stained t-shirt that I had planned to use as a rag but it somehow ended up in my laundry bag. The returned it to me looking beautiful and removed stains out of that thing I didn't ever think would come out. Honesty. I once left $20 in a pair of pants and got it back. I would never have even known it was gone. Prompt Service. They get it done quickly. I'm always asked when I'd like my stuff back. I'm typically in no hurry so I just tell them whenever. On those occasions when I do need it quickly they've gotten it done within a day. I do have to ding em one star - The yearly coupon. Every year you have the opportunity buy a discount coupon good for a year. It goes in the handy little tag holder on my laundry bag. You have to have it to receive the discount. That's a problem if you have more than one dry cleaning bag as I'll often drop off one bag and then fill the other over the next week or so at home. So I more or less get my discount when I bring the right laundry bag. The other times - no discount. It could probably be entered in the computer under my name or tracked some other way. Otherwise, all good here!

I have been using them for years and I've only had one issue that was taken care promptly. They…read moreare a no nonsense business that does what they say. Nobody better.

I came today 05/06 around 3.50pm. The lady named Takaria B was so rude! She attended me shewing…read moregum, didn't respond to my hello nor to my goodbye! No smile! It was like I disturbed her when I arrived because the store seemed closed but she was busy seating behind the counter! The cleaning store is under remodeling! The employees should help to make it nicer!

Picked up dry cleaning a week after drop off and I was missing one dress shirt. Matt took time to…read morelook with no luck. I left 2 phone numbers for callback. No call! Next day still no sign of the shirt. Again phone numbers left for Manager Steve. No call. One more attempt to resolve lost shirt. Female worked until 7 pm on Friday and promised to contact Steve. No call 5 days later. Do Not drop off your clothes at NEIGHBORHOOD CLEANERS. THEY JUST DON'T CARE!

I had an excellent customer service experience. When I had concerns about my laundry, Eddie…read moreresponded quickly and courteously to the situation. The experience was an example of what excellent customer service looks like.

I rarely use laundry services but our king sized comforter is too big for our washer dryer set at…read morehome and we had to find an alternative. The previous laundry mat we went to is now demolished and we tried this one out today. The staff was very friendly and helpful. The machines worked properly and quickly. I took my three year old with me and put a movie on for her she later told me she had to potty and I as dreading what the bathroom was going to look like but when we got there I was pleasantly surprised l. The bathroom was newly renovated and CLEAN. Looks like we will return if needed. Only reason I didn't give a 5 star was because we had to purchase a laundry card to do laundry vs simply using your own card and their change machine was out of order. Otherwise we were pretty satisfied overall.

Been using the Big Bag wash & fold service for a couple months now. Was happy to dropoff/pickup!…read moreThen discovered they will pickup/drop at my house in Galesburg. The gal (Lori) really does a great job doing crap I hate doing. Never had a problem with how they do the laundry! Except I have to much!!

I've been a loyal customer for years and am very disappointed in the change in ownership from…read morePortage Cleaners to Paris, which will most likely result in my business being taken elsewhere. The most recent letdown was when I picked up my dry cleaning and was presented with a $48 bill. I informed the attendant my annual card discount was not given and she informed me my card expired. This came as a surprise to me considering we've always paid for the card, which the attendant acknowledged because she has come to know me over the years. Because my wife and family have been picking up our dry cleaning, I was not aware of the card not being renewed and the result is in us spending much more money then we should have. It is crazy to pay list price for dry cleaning but I am more surprised, after talking with my family, that we were never asked to renew our annual card. In today's world, where customer information, which is obtained through the use of a card, is so valuable, you would think Paris would go out of their way to solicit customer's to purchase a card. The deal killer for me was when the attendant told me that the only person who could help me was located at their Crosstown location. After 3 repeated attempts to get someone to pick up the phone there, and after leaving them a message on their website, I was not able to get someone to respond. My impression is Paris believes their acquisition of Portage Cleaners means customers will blindly support them and they are poorly misguided if this is the case.

Very nice employees who work there. I had dry cleaning done and they were fast and efficient. I…read morewould recommend this place to anyone wanting to do dry cleaning.

Perfectly clean machines, floor and tables. Baskets all working well, and lots of them! Thank…read moreyou so much for keeping this spot open, we really appreciate having a laundry closeby!

Been going to Hardings laundermat for 10 yrs...it's clean and staffed all the time....when I use…read morethe TOP loaders I make sure I use HEAVY load and HOT load which brings my wash to $3.25 ...I ALWAYS got 39 minutes of use...today I went in and felt DOUPED!!!..I paid the same amount and only got 30 minutes...so...they chinsed me out of 9 minutes for the same amount of money...I thought if they do that they should at the VERY LEAST but up a sign...also..there was a dog in there not on a leash..I was very upset and hopefully soon I'll have my own washer and dryer and won't be returning

I've only ever had to dry clean and press something once and they did a fine job. Just as…read moreimportant, They are just a half mile away from my home.

I've never used a dry cleaning service before; and I had a very old crewneck that I needed cleaned…read moreup; staff were very friendly, and quite knowledgeable! I reached out to them with questions on their FaceBook page; and got a little extra assistance with it too! Highly recommended. A+ !

Very Friendly and fast!!! I use them on weekly basis and have never had a problem. Their prices a…read morefare.

I went to a different location. I took in a down coat with a hood and belt. I pointed out a couple…read morestains on the coat when I brought it in. When I picked up the coat I noticed the stains were still there and the fabric was crunchy. They had also broken the belt on the coat by losing the magnets on it. The girl working told me they would look for the magnets, but I could still wear the coat without the belt. I called the general manager to try to get a refund of $16.22. He refused to give me a refund and just kept saying they would like to take the coat back and fix it. I don't trust their company, why would I let them take it again? He even said "shame on you" when I told him I would tell people about my experience! This company has absolutely NO customer service.