Very Friendly and fast!!! I use them on weekly basis and have never had a problem. Their prices a fare.

I went to a different location. I took in a down coat with a hood and belt. I pointed out a couple stains on the coat when I brought it in. When I picked up the coat I noticed the stains were still there and the fabric was crunchy. They had also broken the belt on the coat by losing the magnets on it. The girl working told me they would look for the magnets, but I could still wear the coat without the belt. I called the general manager to try to get a refund of $16.22. He refused to give me a refund and just kept saying they would like to take the coat back and fix it. I don't trust their company, why would I let them take it again? He even said "shame on you" when I told him I would tell people about my experience! This company has absolutely NO customer service. read more

Whatever you DO NOT GO there they will steal your things and act like nothing happened like it's not their fault Worst cleaners ever the worst laundromat in Kalamazoo all of the Paris clean and laundries read more

Not only do they really have drive-thru window service, but they beat their own one-day service neon boast with a few hour turnaround on a few shirts and a pair of pants, which gave me just enough time to explore the area and get lunch. I received my clothes back in a garment bag, and I don't think they even looked that good hanging on the rack when I bought them. Too bad Michigan is an unrealistic commute for good laundry service! read more

Paris Cleaners & Laundry - Laundry Services Near Me - Kalamazoo, Michigan

Beware....do not use them. Bad customer service by management. They are rude, will lie to your face. They damaged my clothing and would not make it right. read more

DO NOT GO HERE! Terrible customer service and machines. Don't even dare to ask a question, because the staff has no interest in helping a new customer who isn't sure how the card system works instead of using quarters. Sorry to bother you Paris cleaners......I'll go spend my money somewhere else. read more

As other reviews have stated terrible customer service. After first contact to arrange pick up and delivery couldn't get a call back.

I dropped off curtains to be cleaned and they called me when they were ready. When I went to hang them they had ripped two tails curtains from a bay widow. I called to ask for an explanation and refund. I never heard back from them. Buyer beware. Accidents happen but they covered it up and ignored my communications. Shame on them. read more

Absolutely a horrible place to get dry cleaning done. My wife had a dress "supposedly" cleaned, but after getting it back and inspecting it, the bottom was still stained and dirty. My wife called to get a refund and like other reviews the owner refused to give a refund, he said they would clean it again. Why would we trust them to do anymore work on it when they didn't even clean it the first time. I'll be sure to write other reviews on other sites and spread the word to family and friends. A simple $17.00 refund would have kept me from posting a bad review. read more

They were very pleasant and detailed. They also had my wedding dress to me exactly when promised . They were the only place in town that would press my dress within 2 days of the wedding. Awesome Job! read more

Short service is expensive. Felt overpriced they did a good job but for the price expected a great job

It seems as if they expanded too fast, and only care about quantity and not quality. See ya.

DO NOT USE PARIS DRY CLEANING! WORST CUSTOMER SERVICE EVER!!! I called this morning at 9:30am to arrange for my dress to be picked up for a cleaning. I was told someone would be here within 2 hours. I told them I had a Superbook coupon I'd like to use. They told me that the coupon needed to come in with the dress. I said I can't find it, so if I can't send it with the driver, can I drop it off a little later as long as it's in today with the dress? The girl said yes. Two hours later, there was still no one here. I called and their phone said they were closed, even though it was within their business hours. I had the option to transfer directly to the store. The lady at the store told me they don't do a one time pick up so there probably wasn't someone on their way, but to try the office again. I call the office, suddenly they're open, and the girl tells me that she thought I was gonna call back when I found the coupon. I told her I never said such a thing. Then she tells me she won't honor the offer if I drop it off later today, story suddenly changed, & that no one was on their way to my house. She was rude and I asked to speak to management. Management was unwilling to work with the situation. I told her that this information would have been nice to know two hours ago. She refused to take responsibility for her employees mistakes and try to fix the situation. She refused to offer to fix the situation except to smgive the whole "this is how it is line" and work with a potential new customer. She would rather lose a customer and have them give a bad review, than offer the coupon deal anyways or work to fix the situation. She gave me the "this is how it is" speach, and didn't offer me anything for the trouble her employee caused. Granted the deal was only $3 off, but who can trust a company who doesn't care enough to work with customers and fix their employees mistakes? Also though, it was just $3! Instead of losing a customer because your employee f'ed up and caused all this crap, why not just credit the $3 to my account? Oh no! You might go bankrupt!!! Your employee told me I could drop it off, she told me someone would be at my house within 2hrs, NOTHING ACTUALLY GOT DONE & NO ONE SHOWED UP! Our conversation this morning was polite and I made sure I asked what I did. If the employee this morning had just said, I'm sorry no we can't accept it if you drop it off later today, I could have made the call to get another copy, or call someone else, or decided not to bother with it cause it was only $3. But she said it was fine and someone would be at my house within two hours (I even gave her specific directions on which door to go to and to make sure the driver calls me cause I don't hear when people knock), and it was all a bunch of crap and no one showed up, & they were unwilling to fix the situation. Neighborhood cleaning apologized for my bad experience with a company (Paris) that had nothing to do with them, and offered me a better deal (without me even asking. I was just venting cause I was pissed off.) Funny how that works. Neighborhood Cleaning has excellent customer service! read more

The girls in the store are very helpful and friendly. I have to say that the customer service at Paris Cleaners is the best! They really take care of their customers. read more

This cleaners had unfair business practices, no estimates on price, extremely high prices, and rude service. They did not offer an estimate on price, then gave me a short turn-around time to confirm their prices. I never confirmed this high price and they cleaned them anyway instead of holding them to wait for my confirmation. I had come back to them within 48 hours of drop off and I still had this problem. The manager had a 'what are you going to do about it' attitude. I was very disappointed as I usually like to use local businesses. read more

I dropped off a brand new, never worn $60 shirt to be pressed on a Tuesday for a wedding that I would best man for on that upcoming Sunday. They told me that it would not be ready until Thursday at 5pm. When I went to pick up the shirt on Thursday, there were 2 blue spots on the front of the shirt. I handed the shirt back to the lady and she asked if they were already there or something that they had done. After explaining the story, she took the shirt back and asked me to come back on Friday at 5pm to pick it up. Returning the next day, the spot was STILL there. She said that they could try again but the shirt would not be ready until Monday, and that they would ask a "fabric specialist" to check it out and also give me a call on Monday. This does me no good since the wedding is on Sunday. So I went back to Libins to purchase another shirt. Monday comes and goes, no word. Tuesday, no word. I finally call and ask about the shirt on Wednesday and they tell me that they finally got the stain out. NOW I do not need or want this shirt since I had to go and buy another one. They also tell me on the phone that they would have a manager call me. Thursday, no call. Friday, no call. TODAY, I decide to stop by the shop to talk with a manager, and there isn't one available. So the employee calls the manager, puts me on the phone, and she tells me that the shirt had PAINT on it and they don't know how that could have happened. I told her that the shirt was NEW, NEVER WORN, and that I only dropped it off to be pressed so it definitely happened at their establishment. She further tells me that she would get in touch, AGAIN, with the plant manager and have them call me tomorrow, and also that the plant manager did NOT want to reimburse me for the loss of the shirt. This is VERY poor management. NO phone calls. NO reimbursement for their mistake. Just a lot of run around with zero satisfaction. read more

WORST SERVICE EVER! I took my over $100 comforter and pillow shams there and it was returned to me with a GIANT rip in the comforter and other various holes. The folded it in a way to try and hide the rips and holes and I did not notice until I was home. I will be complaining and getting my money back. I know they have you sign a release, but I don't think the release should cover, "sorry we totally fucking destroyed it." HATE THIS PLACE! read more

Such a clean laundry mat thanks to Susan! Highly recommend them if you're looking for a clean and friendly environment!