I had an amazing experience at The UPS Store! From the moment I walked in, the staff was friendly, welcoming, and incredibly helpful. They made the entire process--whether shipping, printing, or packaging--smooth and stress-free. You can tell they genuinely care about their customers and take pride in doing things right. Everything was handled quickly and professionally, and they went above and beyond to make sure my items were packed securely and shipped exactly how I needed. The store was clean, organized, and well-run, which made the whole visit even better. read more

The staff was friendly and they quickly took care of my packages I needed to ship. They also took the time to explain the best deal for me.

Speedy service and very helpful. No long lines or wait times even during lunch time. Definitely recommend

Great place, fast and efficient. Julian is extremely nice and easy going! My go to for package returns!

Efficient, fast, and friendly service. I choose this location over others in the area because even if there's a line it goes fast.

Julian and Sue were awesome... They were so knowledgeable and very friendly. I would recommend this UPS.

Waiting in line is a breeze. The people who help you are patient and understanding. Their area is always nice. They are very good about getting the returns taken care of. read more

Great place, customer service is great, my frequent stop. Always get my stuff return here, they always helpful and nice. read more

The UPS Store - Shipping Centers Near Me - Fountain Valley, California

Very fast service. The staff was very friendly and helpful. I would highly recommend this UPS store. read more

The UPS Store - Shipping Centers Near Me - Fountain Valley, California

So glad to have found a UPS location that is open past 6pm. The attendant answered my phone call right away and assisted us immediately as we walked in. This packing & shipping place is always a good option. Especially over the regular standard USPS. read more

The UPS Store - Store Front - Shipping Centers Near Me - Fountain Valley, California

See all

Wonderful customer service easy parking one facility is the one stop shop easy place to go for an notaries documents as well as shipping packages and supplies. Highly recommend also look into their convenient mailbox options. read more

I do all of my shipping and returns at the store. They're also absolutely friendly and amazing.

Came in to drop off my package gentlemen was very helpful. Good customer service, recommended this place

The gentleman that helped me mail my order was very helpful, efficient, and ensured me that my package would arrive safely.

I LOVE this location! They are always so helpful, quick, and kind! I am an avid Amazon buyer and returner and they always take care of me, no matter how much I have. HIGHLY recommend this location for all your UPS needs! read more

Just stop by and Julian was super helpful and so friendly! He is super professional as well! Highly recommended!!!

Family own UPS, always great help and honest service please come and do your business with them. Really good customer service read more

The UPS Store - Business - Shipping Centers Near Me - Fountain Valley, California

I'm writing a review because I've been trying to get an answer from Brij, but to no avail. I sent a package to Arizona and I was assured it was guaranteed money back if I sent it 2day, which was almost $90.00. I needed the package there by Tuesday, which I had it sent on Saturday, but it did not arrive until Wednesday. I had to notify a neighbor out in AZ to please keep a look out for a package that was being delivered. Brij processed the paper work for a refund, but here we are almost in November and still no return. I was curious so I went to another nearby UPS Store and asked the gentleman what the refund policy is on 2day guaranteed delivery if its not delivered on time? He proceeded to tell me there is no refund guarantee on 2nd day only on Overnight deliveries there is a refund guarantee if the package is not delivered on time. Long story short, this was back in June, still no return, and I'm beginning to think I was charged this large amount of money, with Brij knowing full well there is no refund for 2nd day deliveries even though he assured me there is if its delivered late. Just thought I'd give you guys a heads up, so what happened to me doesn't happen to you. Don't expect a REFUND if a package is late, unless you are paying for Overnight! read more

This is the best one stop mailing service! I am a repeated customer and they're always diligent and helpful with their work and knowledge! Fantastic customer service!!!! read more

Great fast service and very helpful! Definitely recommend! i've been coming to this store for years!

Terrible customer service from the old woman working today around noon. First off they charge to print your shipping label, but she failed to mention that when I asked. Not that big of a deal, but other places print it out for you. FedEx does it for you for free. It was $2, which is a lot for one paper label that they scan anyways. For some reason my card kept declining, and she was blaming me! I had just used it at lunch, I'm not poor. She kept waving me away to come back later and pay. Um, hello, no I'm not leaving my package here that you won't ship now because YOUR machine is janky and I can't pay two measly dollars that you're trying to scam me out of. I even called my bank to make sure it wasn't me and they said they were seeing no problems. The old woman was telling me," it's not our fault, it's you." And again with the hand waving. I'm a person, just like you, don't wave me away like I'm beneath you. RUDE. She said go find someone to give you $2 and come back. WTF. What a horrible way to run a business. Of course when I said to forget it, I'll just go someplace else, she said it was fine, just pay next time because she already scanned the package into their system. Now I have to trust that they'll actually ship it. read more

Service was amazing they patiently helped guide my mom through her Amazon return. Very nice young man

This store has no issue assisting me with some minor packing. The person at the counter was so polite and helpful. I have been coming to this store for several years now. Thank you. read more

Service was excellent fast and friendly. Highly recommend if you are in the fountain valley area.

Amazing service, very friendly staff. Always my go to for Amazon returns. They will help you with anything you need.

Super convenient when dropping off packages! Even when I get the return method mixed up, they'll help me out with getting the situation sorted out so I don't have to come back again. Also the store is conveniently located next to Costco! read more

Julian was the best! Super helpful! Thank you. And he was nice enough and patient with someone who knows absolutely nothing about shipping

Amazing service here, kind workers who helped me return my Amazon packages quickly and efficiently. Would recommend service here !!

Every time I visit, I always notice every staffs are very nice and kind. The best ups I ever visited! Thank you!!

Workers are nice and the store gets crazy busy at times. But what I don't understand is why half of my Amazon return packages never make it back to their warehouse. It's a pain to contact customer service when I get an email from Amazon that I'll be charged for the item if they don't receive it. When I've already dropped it off to this UPS and got a receipt with my shipped packages. So not sure what's going on behind the scenes here.. read more

I always come here for shipping packages and Amazon return. Good service. Highly recommended! read more

Please do not come here for Amazon returns. This older woman who is there is extremely rude. I came in with two heavy boxes which took some time (other UPS stores actually helps me). She looked grumpy to start with. I showed my QRC code and she said I have to tape up the boxes. I asked, can you help tape it up for me. Other UPS stores totally would do this. She said no. Go over there. Buy some tapes and tape it up yourself. I looked at her in disbelief and she had no care in the world. I pulled up my car.. took the boxes elsewhere and went to the other UPS store in Brookhurst. I am willing to drive a little further and take my business elsewhere even when I don't have an Amazon returns later. Never at that location again !!! The Amazon direction clearly says bring it to local UPS store and they will scan it and package it. read more

The UPS Store - Please see it's part of UPS service - Shipping Centers Near Me - Fountain Valley, California

OMG, I should have walked away. To sum up how this place was run on the day we were there is "yikes". Nice enough guys, don't get me wrong. But I prefer rude and competent than the other way around. Seriously how hard is it to print shipping labels if that's all you do all day? I'm paying retail prices. Unlike my employer, UPS doesn't give me an 88% discount on rates. The good news is despite being told I needed to pay $80ish to get it there by Monday *night*, I went with the $50ish it'll *leave* Monday afternoon "overnight" option. As I expected, UPS picked it up Saturday afternoon, it arrived Monday morning. I highly recommend driving to the UPS Store franchisee on Beach at the Target shopping center. Those guys definitely know what they're doing. But this place, yikes. read more

Worst service ever. They broke the package and didn't even bother of fixing the problem. Dont ever come here and trust their service if you want to lose your money read more

Very happy with their service. I came in with my unpacked package and they packed it for me. It's very convinced and near to other stores. The workers here are very nice! Thank you read more

The service was great! Super fast and friendly. Would highly recommend coming here if you need any services with shipping

everything I needed before I even had to ask. They made sure my packages were properly packed and offered me the best shipping options to fit my budget and timeline. The entire process was smooth and efficient, and I was in and out in no time. It's clear they take pride in their work and truly care about providing excellent service. I highly recommend this store for anyone in need of reliable and quick shipping! read more

Service quality is always great. Employees are always ready to help and returning Amazon items is always relatively easy and smooth.

I've been coming here for years. The staff has always been so helpful with my Amazon returns. I'm thankful for their support

This UPS store location was very quick and efficient when helping me ship my package. Would come back again!