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    The UPS Store

    4.5 (2 reviews)
    Open 8:30 am - 7:00 pm
    Updated 1 week ago

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    Ask the Community - The UPS Store

    The UPS Store

    The UPS Store

    2.9
    (42 reviews)

    the 'manager' left me their email and I sent them a message to which they never responded…read more(shocking). I attached the screenshot as proof. The tracking from 08/12 still says they haven't received the item. And my customer called their store to ask and they said that they 'ship every day' and that I should call UPS. Even my customer said the woman on the phone was rude. The woman on the phone also asked if I got a receipt which basically means since I didn't get a receipt that they have no control of what happens with packages that go to their store. Riiight. This store stinks with a capital 'S'. Pretty sure they threw my package out. Wish I kept it and walked out. What's worse is when I contacted UPS directly (several times), they told me to open a claim. I already did. They did nothing. I also have a premium membership but i'm cancelling that.

    There are so many reviews at store page in yelp, google, facebook on store owner as being the worst…read moreperson ever. Avoid this location at all cost. Here is the worst experience of my lifetime:- I reached the UPS Store (#4939) around 5.40PM on Nov 4 2024 at Fort Mill, SC to drop a package. A man standing next to the machines shouted angrily "GET IN THE LINE". As soon as he saw me he was angrily fuming. I said "I just needed to tape". He said again "GET IN THE LINE". Thinking he might be having a rough day I ignored and went back to the line(3-4 customers). After a couple of minutes he called me out of the line to the machines next to where he was standing. He looked at me and screamed again "YOU DON'T WANT TO SCAN?". I was simply waiting for the instructions and didn't appreciate the mean reply. Meanwhile some caucasian women entered the store and he greeted her with a nicer tone saying "Good Evening". I felt weird by the contrasting treatment but ignored him again. I scanned the package. He again talked in the same tone "LEAVE IT THERE AND GO". This time I had enough of his behaviour directed towards me. As a customer I expected better. First time I talked back and said "I will wait for the package to be sealed". I was returning a phone and in the past ATT has lost my phone so I wanted to be extra careful. He screamed "LEAVE IT AND GO. I WILL SEAL LATER. YOU KNOW WHAT I HAD ENOUGH JUST TAKE YOUR PACKAGE AND LEAVE THE STORE. THIS IS MY STORE AND I CAN DENY SERVICE. I AM DENYING YOUR SERVICE JUST LEAVE". I was completely shocked at the humiliating and discriminatory behaviour. I tried to reason with him by saying "You have not been talking to me decently since I entered the store". He smirked and said again "This is my store and I can deny service. Just leave the store". I asked what his name was. He aggressively pointed at his name tag and looked at his coworkers and said "MY NAME IS HARI" as if daring anyone of his subordinates to question him. I turned sideways to two employees working at the counter to reason with this man and come to my defence. They saw their boss looking at them and simply went back to their work and kept their head down. By this time I was simply lost of words and stared at the worst discriminatory experience of my lifetime. Just the sheer insult has taken me aback. Looking at my plight a UPS delivery driver said "Sir, please come out I can help you". When I was outside he inferred to ignore the incident. He told me about another closest UPS store (20 mins drive one way in the wrong direction). I have ignored the man twice but I can't ignore it again! After this experience I don't think if me or my family will ever be using any UPS services/stores again, a place where I was humiliated and discriminatory denied a service. I will raise this incident to the appropriate authorities. This behaviour and insult of customers is not just appalling but illegal too.

    The UPS Store

    The UPS Store

    3.2
    (35 reviews)

    First, they are open on Sunday. That is a huge help…read more Today, I came in at 3:20 PM when they were closing at 3:30. The lady who helped me greeted me very nicely, and she helped me package the mess of items I brought in professionally and helpfully. This is the best customer service experience I have had at a UPS location that I can remember.

    I'm very sorry that I have to leave this poor review but I believe it's worthy of communicating to…read moreothers. We paid for a "1 day delivery" on a couple documents that needed to get to Nashville. We paid approx $100 for this service and was told very clearly by the store employee that "If this does not get there in 24 hours that you will get a full refund". Of course, the package did not get there on Saturday, UPS closed on Sunday, nothing Monday with them finally showing up on Tuesday. I contacted this store for my "full refund" and was told that they would process it immediately. What showed up was about $75 as they indicated I would still be charged a "fuel surcharge" of approx $25. I contacted Remji (sp?), store manager, and was then told that this was a "UPS decision" and "I am not UPS - I am an UPS Store". I found that to be a disappointing response - especially from the manager. He further explained in a long drawn out response that he had no control over this. I tried to tell him that HIS employee promised us a "full refund" so that I felt he WAS indeed responsible as that employee obviously needed some additional training so as to not make commitments like this to customers. He disagreed. I'm just moving on..but wanted to just make you aware of what i consider to be a manager NOT taking responsibility to do the right thing for a customer. Last thing - I later found out that FED EX has MUCH better logistics to handle 1 day deliveries (especially for Saturday deliveries) so I will be headed there for all my future shipment needs. I hope you have a great day!

    The UPS Store - shipping_centers - Updated July 2026

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