I will give them 3 stars because i truly understand what small businesses have to go through. There is tremendous adversity in running a small business. Ive been humbly blessed to be able to own 11 businesses in the last 25 years. And, with all the adversity, its been a grateful blessing that they have been successful! I humbly also have a Small Business Consulting Firm. And, very humbly this International Minute Press, Pineville really humbly needs to hire my Company to give this Printing Business some major help and consulting.
I have tried my very best to give this printing company 3 different printing projects. Just because i wanted to support them, and give them a few chances to give me much better customer service and quality product each successive time.
They are, very unfortunately, really bad at Customer service, knowledge, and Print Quality.
The first 2500 Business Cards they printed for me had terrible resolution. The colors were faded and washed out. Then, they very nicely and diplomatically tried to lie to me and tell me the wrong information on why the Quality of the Card was what it was. I wanted to stay humble. But, i have been Printing hundreds of thousands of all different types of things over the last 25 years of Business. And, my Expert Graphic Designer of 20 years, is an Executive at Warner Bros(one of the biggest companies in the world). So, i knew that they were absolutely lying about why the print quality was so average. Almost bad.
They just wouldnt admit that they were wrong and then tried to lie to me. Even though i humbly was vastly more educated then them, in regards to Printing.
I tried to use them a second time to give them a chance to redeem themselves.
They ended up giving one of my Clients that i was Consulting at the time...,terrible, argumentative service. I was shocked.
They really need to humble themselves, especially during this Economic Time, and they need to learn how to run a good business.
Good luck! read more