I just ran in for a notary service. Josey took great care of me while the other two men working behind the counter with customers were very fast and professional. Store is very clean as well. This will be my new UPS location going forward vs the other locations I had been using. read more

"this is probably the most efficient business in the state of North Carolina" I said to the staff, as we head out the door. My mother needed to return multiple Amazon packages, and while I admit her knowledge of the process aided to the quickness of the exchange, I was incredibly impressed by the set-up and process of the staff onsite here. There were multiple staff members, and they seemed to have a good assembly line/partner system set-up. While my mother approached the counter a step and a half in front of me, a staff member at a side counter greeted me asking if they could help me with anything before my "I'm with her, thanks" response. One staff member scanned Mom's order barcodes, handing a label to another member who inspected the package before adding the return sticker. Beep, boop, beep, boop. Repeat for four packages. Everyone was courteous and kind; thought quick with their actions, nothing felt rushed. If actions speak louder than words, "we value your time!" was screaming at me here. I sincerely think we were walking back out to the parking lot less than 90 seconds of walking in. read more

On multiple occasions I've witnessed rude and snarky comments by the staff to the customers they're hired to assist. It seems to get worse with every visit. I've experienced it first hand and just yesterday overheard another (somewhat confused and older) customer being spoken down to. 100% uncalled for! I ONLY use this location from time to time if it's the closest to where I am at the moment but it's definitely not my first choice. Lincolnton staff run circles around these pitiful excuses for "customer service" staff members. Kindness is free after all and the owner of this franchise needs to teach their staff to be kind. Otherwise, they need to find another line of work that doesn't involve interacting with others. read more

We were selling an item and took it to a UPS Store for a quote on shipping to pass along to Buyer. The next day I took the package to be shipped at the UPS store in Denver, NC and the price was DOUBLE that of the quote the day before. When I questioned the clerk about whether each UPS store sets their own pricing, she responded "I just tell you what this says" and pointed to her screen. She could not have cared any less. So I took my package and went to the Sherrills Ford UPS store, who again were $20 less as quoted the day before. I guess I assumed the stores had set pricing, but clearly they don't. UPS at Sherrills Ford- EXCELLENT service, friendly and efficient and much lower pricing. Five stars for them. read more

In general they have what you need to ship something but not helpful and in general, a poor attitude. My wife bought a bracelet several months ago and the clasp broke. The vendor emailed a UPS shipping label to her with instructions to drop it off at a UPS drop box of office. She walked in to give them the prepaid envelope with bracelet in it, all properly labeled and the gentleman behind the desk told her she needed to drop it off at the Post Office (USPS). That's several miles further down the road. In the end however, he agreed to take it. In other words, he did not want to ship a UPS item from the UPS Store. Does not make a lot of sense. read more

According to workers behind the counter this isn't ups. If that is the case then they should consider changing the name. If you are looking for UPS service don't bother with this store. read more

UPS in both Sherrills Ford and Denver, NC have been nothing but efficient and friendly. I appreciate their handling of parcels in a timely manner. I highly recommend them. read more

Lost 2 out of 3 boxes on two separate occasions. 3rd party shipper. This store says they are NOT UPS and takes no responsibility whatsoever. They are dismissive when you talk to them. Very poor customer service. read more

Wow reading these reviews I'm not surprised I too was treated like I was a complete idiot! First and foremost I've been coming to this UPS store for five years now. I have purchased and used their shipping many times. Yesterday I went in for an Amazon return. I guess I didn't follow the Label instructions perfectly and the employee made sure to let me know. It was in the box it came it and I didn't tape it shut. She started reprimanding me and yelling at me about how the store has to absorb that cost! Mind you the store is full of people. Embarrassing me to the point that I will NEVER step foot in that store again. The store was full of people and I was so embarrassed that I cried in my car. I can't believe a small business in our beautiful community can treat their customers so poorly. Over a piece of tape. Looks like this is a consistent problem based on the reviews I'm seeing. I'm thinking of calling UPS corporate! I'm sure Amazon would like to know as well! There's another UPS store in Sherrill's Ford I'll just take my business there. They need to fire that woman she is seriously an angry person with very patience for Wow reading these reviews I'm not surprised I too was treated like I was a complete idiot! First and foremost I've been coming to this UPS store for five years now. I have purchased and used their shipping many times. Yesterday I went in for an Amazon return. I guess I didn't follow the Label instructions perfectly and the employee made sure to let me know. It was in the box it came it and I didn't tape it shut. She started reprimanding me and yelling at me about how the store has to absorb that cost! Mind you the store is full of people. Embarrassing me to the point that I will NEVER step foot in that store again. The store was full of people and I was so embarrassed that I cried in my car. I can't believe a small business in our beautiful community can treat their customers so poorly. Over a piece of tape. Looks like this is a consistent problem based on the reviews I'm seeing. I'm thinking of calling UPS corporate! I'm sure Amazon would like to know as well! There's another UPS store in Sherrill's Ford I'll just take my business there. They need to fire that woman she is seriously an angry person with very little patience for customers. I notice that they are good at responding to bad reviews. Too bad they don't fix the problem. . I notice that they are good at responding to bad reviews. Too bad they don't fix the problem. read more

Love having this UPS store in Denver. it's always quick and easy to send my packages or return items I've ordered on-line.

The UPS Employee told me they didn't provide notary signature witnesses. I paid $20 before she informed me of that. Where is i that written? Bait and switch! read more

If I could leave no stars I would... charges $17.00 for a book of stamps ($12.00 at USPS.com). I understand a "service fee" for not having to go to the post office but $5 extra per book! They didn't even tell me that when buying them! Unknowingly I bought 5 books for Christmas Cards and spent $25 more than I could have. Then when I called and asked if I was charged incorrectly they said I couldn't return them though they weren't used, they did eventual return them but what a joke! This is exact definition of price gouging! They also tried to sell a box for an Amazon return that would have fit in an envelope for over $8! Do yourself a favor go somewhere else! read more

Absolutely the best UPS store ever! We were challenged with a major move across the country and I needed a mailing address with a proprietor that I could trust. I honed in on the UPS store in Denver and met up with Henry over the phone. I explain my dilemma, found that I trusted him, explicitly with his advice, opened up the box that we would be using for eight months while our house was built, and have been so happy ever since. They are remarkable, considerate, accurate, and always with great advice, and a warm smile. I was there yesterday to do printing of a major size which was done perfectly, and shipped what I had to for the holidays. Thank you UPS on Brentwood Road. read more

I ran into a quick need for rack cards. I discovered that my email had not gone through to the store the day I actually needed them. I called the store and Josie worked a miracle and got these completed for me in record time! I have had great printing results at this store. read more

If you wish to receive subpar customer service at best, this is the place for you. I've never been greeted by a friendly in this place. Brought in a package (already labeled) today to send off. The lady scans the barcode 1 time and said "it can't be read because it's too small. You're going to have to go print it again." I asked her if she could look it up for me using the numbers to avoid driving home and back again to wish she said no. Fast forward... I went to lincolnton and stopped by that UPS store and the gentleman said "oh it didn't scan, I'll look it up for you" and off it went. An ounce of friendly customer service goes a long way. read more

I always have great results and experiences at our UPS store in Denver. They have been friendly and helpful every time. My packages have arrived safely and in a timely manner. read more

I was extremely pleased when I recently shipped 13 boxes from my local UPS store. The assistant at the desk was pleasant, helpful and professional. She did not flinch when she saw how many boxes I had. Fortunately, for the other customers there were two other assistants available to serve them. I've used this store many times before and always received good service, but this time they exceeded my expectations! read more

The people that work at this store are the rudest bunch of people I've ever had to deal with. Unprofessional in every aspect Always rude and belligerent towards the customers. I would rather drive to Sherrills Ford,than have to deal with these ignorant people. Don't they realize that the customer should be well taken care of since these are the people who pay their salaries. if I could leave no stars I would. read more

Always fast and helpful no matter how busy it is. They are easily located. They seem to work well as a team.

This has to be one of the most unfriendliness and disorganized ups I have ever been to in my life . Do not go here if you want anything other than a stamp . The guy that quoted me when I was with my stuff left the store to go buy a box for my product . The other girl could not figure out how to cash me out and wanted me to wait for the original guy . We waited 45 min and I just made her figure out and there we're 3 people trying to figure it out . I don't understand , isn't everything a set price ? No I found out that each place charges what they want to box it up . The original guy they told me $85 to ship the office chair, the girl could not figure that out do she said she I had to wait until he got back . I said I can't keep waiting it's been over an hour already . So I paid $750 to ship 2 TVs and she said she would call me that night to get my credi card info for the chair . So We left and she called me back and said oh it's $575 not $85 to ship the office chair ,So unethical ! Ya , $575 to ship an Office Chair ! I said I'm coming back in to get it ,I'm not paying 5x what's you originally quoted me , I could go buy 3 new office chairs for that price . The next day we went to pick our chair up and they tried to charge us $85.00 and wouldn't give us our chair back . My husband said I'm Taking my chair we never told you too Box it. You told us you didn't know how to ring it up so you would call us back to get out credit card info . Then ,try to charge us 5x original price . The lady was so mean and yelling at us and threw a piece of the box at my husband as he took the chair out . I honestly have never in my life had this kind of experience nor my husband . Go to the Pack And Ship instead , it's half the price and they are super friendly . read more

I don't know why this place gets such poor reviews. The first time I went there was a gentleman who I took to be an owner and I needed a notary which he fulfilled quickly and professionally. The second time it was a return package and unlike the other shipping service in Denver did not ask for a service fee to send the prepaid package. Good for them. I went again yesterday and there were two very delightful young people who handled my transaction efficiently and with gusto and smiles. read more

Absolutely the worst ups store around. If you want to be talked to like a child, this is the place. How dare you ask a question that the staff doesn't like and you will get a load of crap from them. No one wants to help in a simple situation. Avoid at all costs. When I would go in, it reminded me of the soup nazi from seinfeld. There are other options for shipping, and I will be using them. read more

I will leave a 1 because I can't leave a zero. This place has the worst customer service available. The people here seem to enjoy being difficult. They are sarcastic and belittle you when you are there. I've also watched them talk about customers to each other once they left while they had people standing in line. Based on the reviews it is not someone just having one bad day who works here. This happens every time I go here. I will drive out of my way to avoid this store. read more

The staff are kind and helpful. The only issue is when they are super busy. The line does move slow but to no fault of their own. All in all the business has provided the services I have needed without issue. read more

The woman who helped me ship my package had great customer service and creativity in making sure my items fit all in one box. I'll be going here for all my shipping needs. read more

I arrived to drop off USPS packages and was told the person who picks up the mail does not drive a large car and they couldn't take my packages....totally unheard of. How is this helpful to local businesses in the area? Only gave two stars because the gentleman was nice about it, but it was a total inconvenience. read more

Stopped in to buy a shipping box since I was already at Publix. Needed a 24x6x6 and with tax it was $6.58 for cardboard box which I thought was high. The big ding against this store is of course they have signs every where about the mask mandate and that YOU are required to wear one to enter the store, but going in of the 3 employees at the counter, only one was wearing her mask correctly. Of the other two, the one that waited on me had hers below her nose and the other one had hers around her neck. Of all the employees in the back, I did not see a single one one wearing a mask. Why post signs about the mask mandate and require customers to wear one to enter, if the employees are not going to wear one or wear it correctly??? Prices for shipping boxes are high and Covid-19 protocols are non-existent. I will never say never, but this will be my last time in this store, unless they have something I need and I just can't find it any where else. read more

The old guy working at this location is unbelievably rude. We had an Amazon return, yelled at us to come forward and throw the box on the scale. (We had ordered two of the same thing in individual large boxes). I put the first box up and he screamed at my fiancée not to put the second box up. I then showed him the QR code for the return and he said "I NEED TWO CODES FOR TWO SEPARATE BOXES". Okay well...Amazon gave me one... WELL YOU NEED TO CALL AMAZON AND TELL THEM TO GIVE YOU TWO CODES. I said okay and stepped aside to try and figure out how to contact Amazon and he looked over a snidely said "it's not that big of a deal". Well I wasn't the one acting like an a**. While we were standing there he continued to be extremely rude to other customers that walked up to him and barked order at them like they were children. Called Amazon and they said I don't need two codes to do a return but they issued a second code anyways. After what felt like an hour they FINALLY took the returns. It's one thing to firmly explain to people what they need to do but he was being unnecessarily rude. read more

I am driving out of my way to mail at another ups. They don't greet you they don't answer if you do. The reserve their good manners for a select group. They also have made shipping errors and refused us a refund. Same address different store the package gets to its owner.‍ read more

Called this store today to ask if they had a notary available, they said yes. Drove over and approached the counter, greeted promptly. Said I needed a notary. Was asked if I had an appointment, said no, I didn't know I needed one, wasn't told that on the phone. Clerk said "we can't do it without an appointment". Then handed me a card with a qr code on it, and said open your camera on your phone and scan this so you can make an appointment. When I did that, a document appeared for making an appointment. The next line under the title read "we make appointments for your convenience, but they are not required." I showed the clerk my phone and said "can you read that sentence under the title?" He read it and said "are you showing me that because you think I'm wrong? That's not the UPS website!". I said "I know, it's from the site you had me scan with my phone!" At this point, another clerk came up and helped me: she was nice, walked me through making an appointment, I said thanks and left. The original clerk, at that point, at least had the courtesy to tell me to have a nice day, so he was making an effort, but; Yes, I was showing him my phone, because it appeared that it contradicted his insistence that an appt. was necessary was wrong. I found another notary and will be going there , and will have my work done before the appointment that I made! read more

I went into the ups store to get my daughters homework printed. 1sheet of paper. 1. I was charged 3.00$ I've gone in before and was only charged .50 cents. I even said something to the cashier. She was not helpful. read more

Came to get a few documents notarized. We got what we needed, but the older gentleman Henry was very rude and disrespectful. Definitely worth it to make the drive to another location. read more

Went to the printing counter to get one paper printed. Stood there for 20 min and was never helped. Four employees were working and each looked at me several times over the course of 20 min and no one even acknowledged me. I ended up just leaving. read more

I recently moved to Denver , NC as a business professional that needed a great partner to assist me in demanding time frames, design, printing and provide this service in very quick turn around times . From 50- page books to 200 page books. Brittany and Lisa consistently meet my needs they are the closer for me in business and I truly find their partnership like no other and that is traveling globally. I would recommend them to everyone for your business printing, mailing, design services . The selfish part does not want to share this as I want them more to myself. Denver NC is very lucky to have such responsive people which I have found much harder in other areas here people are more laid back. They get the job done ! Love them! UPS STORE #4091 Joan Gebhart VP Corporate Sales Creative Surfaces cell: 605-868-5595 read more

Always receive excellent service. At peak holiday time, I have noticed a long line, but the line moves quickly enough. The employees are always nice and professional. read more

This is a great store, their employees are professional and courteous! The location is convenient, however there is no curbside parking. I also don't understand why their rating is low, I use the store often and have never experienced bad service! read more

So friendly!!! And plenty of staff - so very little wait time - if any! Convenient location to stop in and drop off my packages. Plus they have the some of the Funniest Birthday cards I've ever seen! Go check them out and catch a few laughs to make your day!! read more

I will never return to this ups, Lisa was the worst. Acted like she didn't want to be there, unfriendly, attitude, to lazy to walk a few feet to show me some sizes of boxes, I would put someone on the front who really wants to help customers, because Lisa was not the person. read more

Absolutely amazing service! I've done some shipping here a few times and I have had nothing but amazing experiences from the managers and employees. I would reccomend this store to anyone looking to get a prompt delivery for their packages. They also do printing which is icing on the cake! read more

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The is by far the worst UPS store I have ever walked into. The manager Lisa is very rude and should not be in the customer service field.